Gail's Buckingham Palace Road in City of London, Westminster - Phone Number, Reservations, Reviews

Just awful. Inefficient. Failure to take the order properly. Asked my name for the coffee but didn’t charge me or sort order so I had to re queue. Wouldn’t bring me my coffee despite me struggling to carry team order of food. Overpriced cold drink (nice flavour) which they tried to cram the glass with ice - cheap trick. Nice bread but mean filling of tomato and herbs - hardly any tomato. Member of staff couldn’t care less when I raised it. Ridiculous prices. Such a shame - as baked goods very good. Oh - and how did I end up on the mailing list for emails a few days after? I never knowingly gave my email address.

I was lucky enough to spend about 4 weeks in London, and the Gail's on Buckingham Palace Rd. was my go-to almost every morning. During that time, I tried several different breakfast pastries. I also grabbed sandwiches for later in the day a couple of time, and one of my favorite dinners became their season quiche (artichoke and tomato) and a salad. Everything I tried there was so delicious! On top of that, the people who work there are all truly lovely. I've been back home for a week now, and I miss going there so much!

**Gail’s Bakery at Buckingham Palace is an absolute gem in the heart of London!** From the moment you step inside, you are greeted with the warm aroma of freshly baked bread and pastries, instantly making you feel at home. The ambiance is both elegant and cozy, a perfect blend of traditional charm and modern chic, reflecting the prestige of its iconic location. The selection of baked goods is nothing short of extraordinary. Whether you're indulging in their buttery croissants, savoring a perfectly crafted sourdough loaf, or treating yourself to a delicate pastry, each bite is a testament to their commitment to quality and flavor. The freshness and taste are unparalleled, making it clear that only the finest ingredients are used. The service is impeccable, with staff who are not only friendly but also incredibly knowledgeable about their products. They go above and beyond to ensure that every customer has a memorable experience, offering recommendations and personalized service that truly sets Gail's apart. What truly makes Gail’s at Buckingham Palace special, though, is its unique location. Enjoying a delightful pastry while overlooking the historic palace grounds is an experience like no other. It’s a place where you can take a moment to pause, relax, and enjoy the finer things in life amidst one of the most iconic settings in the world. Gail’s Buckingham Palace is a must-visit for anyone in London. Whether you're a local or a tourist, this bakery offers a slice of heaven that you simply cannot miss. Highly recommended!

Can’t go wrong with the pastries here. Got three different kinds all were great

Top notch pastries of course. Even the filter coffee is very good. Understandable people are queueing in the morning

I had a quiche. It was very well made and the service was good however not that flavourful.

Quite strange that you can’t order a meal with baked eggs on a wednesday morning.

Today i bought for the second time the chocolate babka as its delicious. However the woman that served me cut me the very thin first slice of the edge of the cake and wanted to sell me this for £4. i asked for the regular piece of cake as ususally. she still cut the thin slice that splitted, fallen apart and yet she packed it like it was ok to sell it like this. I suggest the babka is cut beforehand and even pieces worth £4 are sold.

Terrible chai latte. I ordered a icded chai latte at this store, and a hot chai latte at another Gail’s location. Both are equally bad.

Yummy! Spacious, clean and beautiful cafe. The boy who served us was very friendly. I got a bikini croissant and I loved it, it was really delicious. Furthermore, the cappuccino with chocolate on top was a very successful accompaniment! recommendable

It is unacceptable for a place like Gail's to have a 'system error' and not be able to process orders via card or cash payments. Only way to do it is through deliveroo or their app, waste of my time having to do all that, not mentioning the higher stay in prices.

Staff were friendly and helpful. Pastries were delicious and coffee was very very good

Went there for the first time from the States. I had a ham begal and a scone. Both were very delicious and very fresh. And the service was top notch!! Mano

Fantastic Cinnamon bun and great carrot cake on Father’s Day! Thank you 😄👍

We ordered a Too Good To Go bag from Gail’s. When we arrived we were very warmly greeted and the gentleman serving us, Joseph, was very kind and helpful. He allowed us to pick what we wanted and was lovely. We will definitely be coming back for Too Good To Go and otherwise!

We popped into this bakery/coffee shop on our walk to Victoria Station from Buckingham Palace. It had good Chai Latte and bakery sweets to go with. I especially loved the strawberry tart. We sat at the window so we could watch the busy city street but there was more seating in the back and a bathroom.

Female barista = RACIST. The cashier was taking orders, so I very politely asked the female barista to wipe the table, but she frowned and said, “What?” “I’m working, so go somewhere else and tell me” haha. No, the customer asks for it, but if you are an employee, shouldn’t you tell it to another employee? Besides that, the coffee was delicious and the other staff were nice.

Popped in recently, it was my first time in this bakery and I had to see what the fuss was all about. First off the store itself is beautiful, not to mention the food display.. the staff were lovely and we had a nice chat! I tried a cappuccino & the almond croissant and not to be dramatic but it was by far the best almond croissant I’ve had. Coffee was beautiful too. Such a gorgeous bakery, definitely worth popping into if you’re around the area

Firstly, I want to express my appreciation for this establishment, particularly for its attentive staff and welcoming ambiance. However, I must address a concerning issue regarding the food, which unfortunately led me to rate it with zero stars. Over the past five weekends, I have made multiple attempts to order hot food, only to be met with the same disappointing response: the oven is out of order. Consequently, basic breakfast staples such as eggs and bacon have been unavailable. One cannot help but wonder, how long does it take to repair an oven? If the decision has been made to discontinue serving hot food, it should be promptly removed from the menu. As a diabetic individual, it is incredibly frustrating to anticipate a sugar-free breakfast outing with friends, only to find limited options available while others indulge in sugary pastries.

Not too far from Victoria Station I stumbled upon this fantastic eatery. Was craving a sausage roll and theirs did not disappoint. Everything I’ve tried has been fresh and the service, even when chaotic, has been great.

Good coffee and breads with butter and chocolate. A nice place to stop for a coffee.

Pretty dirty and disgusting. No hygiene

Can't read prices. Can't pay with cash.

A good and pretty coffee, but not necessarily cheap.

Good option for breakfast. Very good pastries. Fast service. Better and cheaper than having breakfast at the hotel.

Bakery con posti per sedersi all’interno, grande varietà di scelta per fare colazione o pranzare : sia dolci che salato. Buono il caffè! Personale molto gentile .

I went there with my husband to have our coffee. I got spinach feta and brownies. It was delicious and the staff were very friendly to help.I highly recommend it. The place is a very good choice for coffee and baked goods. My orders were: spinach feta and brownies. All of them were delicious The employees are very friendly and helpful.

One of the best places to have breakfast in London, the coffee with milk was very good, they had drawn a heart on it! This bakery is brutal. THANK YOU SO MUCH!!!

Went to London today, stopped at Gail's for cappuccino & cake before going to our event, was sooo good we stopped there again on our way back to the station later in the day, then also bought some goodies to take home. Can't recommend them enough excellent in all areas, food, cleanliness, friendly, was great to have real tasty food whilst out and about. Well done Gail's.

the cafe is okay, wont come back. the bagel in the salmon bagel tasted like a cardboard and the latte tasted like milky water. the toilet was super gross. overall good visual branding but need to step up on the food (and bathroom hygiene).

One of the few places to have a good coffee with decent milk, special mention to their cinnamon roll although everything looked excellent. If you order an expresso they will ask you single or double… the single is too short

Lovely, relaxed atmosphere. The cashiers and the server were both very sweet and welcoming despite being rather busy. The kitchen is very nice and we had a great time. This will be the go-to breakfast spot for our stay in London.

We became fans of scones, so when we went to visit Buckingham Palace, we went to the nearest Gail's for breakfast. Friendly and super available staff. This time we tried a cinnamon bun and a blueberry muffin. Both delicious, just like cappuccino! Note: Prices differ depending on whether you eat in or take-away, but they are clearly identified next to each product (in/out).

Good cakes, bread can be a bit hit and miss. Unfortunately lots of nuts and peanuts used so not a good choice if anyone in the family needs to be careful about cross-contamination.

Clean, tidy and not badly decorated. Mainly indoor seating with a couple of outdoor tables. The service was OK but nothing special, the staff were friendly enough and well turned out. The food looked good and was well presented, with a nice choice of pastries and cakes. To be fair, what we had was nice, not over cooked fresh and tasty. My only negative is that the coffee could have been hotter. It was busy, with a lot of take away customers. It is relatively small inside with a couple of steps into it, so not overly wheelchair friendly. Very cramped around the counter. Not that bad value for money, it is London after all. I would happily eat here again.

At 9am they were running out of a lot of items, plus the service was not the best to go with it. At 9am I ordered coffee and porridge. I was told to go to the end and collect it. When I got to the end, I was asked what I ordered (so I had to ask again for coffee and porridge). I was given my coffee, and after another 5-10 more minutes of waiting, I could see them putting porridge into a bowl. They came across and said there was no more porridge! I said I could see the porridge. They told me that that porridge was for another customer (that arrived 5 minutes or so after I placed my order). After an argument they decided they would actually give me the porridge I had ordered and told the other customer that they didn't have any more porridge (at 9am). I was then given a takeaway box of porridge and had to remind the server that he had charged me dine-in VAT, so asked him why he would serve me porridge in a takeaway container when he had charged me extra to dine-in. 30 minutes later I went back and ordered 2 filter coffees. I was then told that they had run out of coffee and could only give me 1 cup. What cafe runs out of breakfast items at 9am and coffee at 9:30am?!! Really poor experience. It really isn't hard to see that porridge is getting low and start making more in advance (and the same goes for coffee).

Went here yesterday as have good experiences in other Gail’s - NOT this one - Staff were extremely brusque - - I tried a ham and cheese croissant and an almond croissant - both were really doughy and didn’t feel fresh - and quite cold - would be great if these could be served warm - we ate in and to be fair they did bring our tea and coffee to the table - the shop was busy with take away customers although not so when I bought my food - the guy didn’t even give eye contact - a bit of a let down - The Gail’s in berkhamstead is much better -

5 of us (2 adults and 3 children) went for snack around 4 p.m. Not bad pastries (but quite expensive for what they are) On the other hand, the staff made no effort to communicate (we speak English but not fluently), did not take care to offer us a space to settle in (we ourselves had to push used dishes from previous users and this obviously did not bother the staff), unfriendly staff who ostensibly diverted attention when we left (it doesn't bother me, but it shows the respect they have for tourists). In short, we're not going to lie to each other, the experience wasn't unpleasant (once settled in, we weren't so bad, and the pastries were simple but qualitative), on the other hand, the welcome left us a little bitter and meant that we didn't will not return.

All of the breads look cute and taste delicious ❣️ On this day, I ate Apple cinnamon ☺︎ The llatte is sweet ☕️ It's a wonderful bakery where you can have a relaxing tea time ☺︎

The coffee is delicious and the desserts and breads are delicious👍🏻

Latte extremely hot, it's not supposed to burn you, how hard can it be to master the basics 🤦‍♂️ Also the base is burnt. Usually Gail is consistent, so you don't expect to be served a boiling drink of this low quality. The croissant wasn't fresh either. Standards are going down...

We had high expectations but sadly had a rubbish experience; our order was taken down incorrectly (one coffee in a take-away cup, one not, our order of 3 toasted bagels was brought out as toast and dark sourdough came out as standard sourdough) and we experienced really disappointing service. We don’t ever expect orders to be perfect and of course mistakes are easily made but what was most upsetting was the really lack of customer service. The lady at the till argued that we had ordered incorrectly (claiming she knew what we had said) when it was so apparent that wasn’t the case (one coffee in a takeaway cup and one not?) and no one in the cafe was interested in helping us get the correct order or learning from the experience. We had three children, one of whom was a toddler, so you can imagine the stress of trying to feed 3 hungry children whilst dealing with a waitress who was more childish than all of them (complete lack of customer service or an ability to communicate with customers) I’d give this place a wide berth if you are keen for good customer service and a place to successfully feed your family. Also, when the bagels finally arrived, they were burnt!

Very noisy place…. You order on site but there are no free seats to sit down…. The quality of the cuisine remains to be seen as the price is a horror…. 56 pounds for fried eggs in the oven and two chai lattes…. In short, I do not recommend

Very large selection of pastries, you had to choose but everything was delicious!

My daughter’s favorite part of our visit to England :-0 ;-)

Le scone était délicieux pour un prix plus que convenable (2,6£) le serveur était adorable il a sut me conseiller entre avec ou sans raisins ! Bref je recommande vivement

Went in on off chance and was very pleasantly surprised at the massive range of excellent looking cakes and pasties . Would highly recommend.

SO disappointing to find that out of all the wonderful looking cakes and pastries on display, only one was gluten free. Come on Gails, keep up with the times. Go to your local supermarket and see for yourselves how much shelf space is now dedicated to gluten free products. It’s not difficult to get a separate little display case for gluten free products and if there’s a slight possibility of cross contamination, then say so. Many of us are intolerant, not allergic, so it probably wouldn’t matter. JUST MAKE AN EFFORT PLEASE.

Always reliable cafe food . The staff did not engage with the customers. Only with each other

Awful service rude and unhelpful

Świetnia kawiarnia, herbaciarnia z możliwością zjedzenia słodkich przekąsek.

Selezione di prodotti dolci e salati per la colazione. Caffetteria in stile internazionale. Il cibo è buono, il locale pulito e il personale giovane e sorridente. Spesa media di 15 sterline per una colazione semplice.

Heel lekker eten en leuke sfeer

Wir hatten einen kleinen Kuchen mit Walnüssen und einen Cappuccino. Und haben im Cafe gegessen - klein aber nett und ein toller Service.

Personnel très agréable, de bonnes pâtisseries je recommande !

Nice and no nonsense. We enjoyed our breakfast here

Bathroom not working and dirty place

Oh, I absolutely adore this place. Great selection of bakes and drinks, though the scones were sold out when we arrived past noon. Had ample seating capacity and cleanliness obvious throughout. The staff were friendly and attentive. Had no idea they are a part of a large chain, that's as good a compliment as it gets. Fantastic proximity to Buckingham Palace.

They have unfortunately closed the only toilet just like many other places in London. No vegan pastry products.

Nice place to meet, have coffee and chat

مقهى منظم ومرتب والقهوة جميلة..

Had lunch here, fresh rolls and pastries to chose from.

Amazing staff and as always great coffee

The homepage says open at 7am. Four of us waited until 07:10. When I tapped the window to ask when they would open, one lady ignored me, the other rolled her eyes and signed something. None of them bothered to quickly inform all of us about the opening time. All of us left.

Très bon et beau café juste à côté de buckingham palace . Les prix sont assez élevés mais vous goûterez de très bons cafés , chocolats chauds et viennoiseries !

It's so tasty bagels, pastries, veggie stuffings, oats, chias, cappuccinos. We absolutey loved you (twice)! You made our London visit taste good. Every spice and cream!

Lovely coffee shop, lovely coffee and cinnamon buns. Highly popular

Wonderful service and staff. Super cozy atmosphere. However, there's a significant downgrade due to the replacement of real dark chocolate with a sweet and very artificial syrup in the Mocha. GAIL's has now become comparable to all competitors – Black Sheep, Starbucks, Nero... same taste. Lost one daily customer for the coffee and pastries.

Great cafe, brilliant staff, Sean was especially helpful. The Christmas cinnamon bun is a must at this time of year

Very nice place, good food and nice staff but they don’t warm up a ham cheese croissant. A bit shocking I must say, especially for the price you pay

Great coffee, fab pastries, friendly service!

It's always busy and that's because it's fantastic

Amazing food fresh and yummy. The place clean. Staff need to smile and be more nice to customers.

Lovely and helpful staff. Would go again!

مقهى جدا رايق قهوتهم حلوه طلبت كورتادو المكان مرتب جلسات امام البار وجلسات خلف البار. والشمس تدخل عليك بشكل جميل جدآ انصحكم تجربونه 👍👍😍 وعندهم مخبوزات 🥐 🥮

Very little seating, had to ask to have our table cleaned. Our coffee drinks and food were fine. Really, nothing special.

Cibo molto buono, prezzi diversi a seconda che si mangi fuori o dentro, locale carino e personale cortese. Prezzi sopra la media

Lovely food . Great range for breakfast and lunch .

Great place, friendly staff, the coffee is nice. The food had plenty of choice for sandwiches, sweets and freshly made eggs. Will go again!

food was lovely, however staff were EXTREMELY disrespectful. I was almost shouted at for not knowing that the store was card only! Maybe there should be a sign next time. Thank you.

Totally delicious food in perfect portions

Great little bakery and tea room. We had visited Buckingham Palace and were looking for something simple to eat. We came across Gail's, it wasn't overly busy and everything looked fresh and made in house. The staff on duty were really friendly and welcoming as we arrived. We had various different items plus teas and coffees, it was really lovely. Thank you very much! There is plenty of seating. It's definitely a great place to stop by for a simple lunch or brunch!

Used to be excellent.. now it is just overpriced for very simple food , salad portions are the size of a snack

With 2 friends we stopped at Gail's en route to Buckingham Palace State Rooms tour. We all had Blueberry Custard Brioche ...oh my truly fabulous! Gail's lost 1 star because 1 fruit tea was served in a cup without handles...we were told no handles on those cups!!!!

Wonderful croissants - crisp and fluffy, just the way I like them best.

Very nice Cafe to sit down and enjoy. So many varieties of bakeries. Hot chocolate drink is really intense

Delicious pastries and coffee. Will definitely visit again.

Fantastic pastries, quiches and coffees

It was recommended by the doorman at our hotel. What a good find!! We had breakfast there every morning during our London stay! All the food delicious! Nice staff ! Recommend 100%

Lovely Coffee Shop with a good selection of treats 😋 Bright spacious and modern

Ottima colazione personale cortese

Siamo capitati per caso in questa caffetteria molto curata, dal bancone pieno di dolci invitanti e diverse bevande calde e fredde, siamo rimasti piacevolmente sorpresi: il personale è molto gentile e disponibile, i prezzi sono onesti e il cibo ottimo. Abbiamo preso due scones con clotted cream e jam, bevendo una cioccolata, del tè Earl Grey e, non contenti, abbiamo anche preso due muffins, uno ai mirtilli e uno nocciola e cioccolato, per un totale di 24£. Presenti anche opzioni salate e diversi tipi di pane molto invitanti. Super consigliato, soprattutto per l’ora del tè!

The customer service here is zero

Pour tous les goûts. Salé comme sucré. Délicieux.

Popped in this morning for a flat white and a scone with jam and butter. It Turned out to be really tasty . The staff were really friendly and provided a great service. Thanks

Incredible food, lovely environment. Very aesthetically pleasing. I was so happy that the quality and taste matched the price of my meal. I can’t recommend enough :)

A recommander! Nous y avons pris un thé avec des scones avec la confiture et la crème.. délicieux!! Et le personnel est très gentil. Merci beaucoup pour ce moment dans votre établissement !

Excellent et personnel super sympas !! Très bon rapport qualité prix. L’occasion de manger de super scones

We stopped by after a visit to Buckingham Palace and we’re so happy to have delicious pastries for our ride to the airport. We had coffee, cappuccino, a chocolate chip cookie, blueberry muffing, chocolate almond crossaint and the delicious strawberry ricotta cake. Everything was fab and not overly sweet or processed. We will definitely be back on outlet next stop in London!!

ما عجبني المكان ولا الخدمة ولا الاكل