Gail's Buckingham Palace Road in City of London, Westminster

Heard this was a cool upmarket cafe. The croissant was flat - somewhere in the distribution chain it had been squashed!!! Coffee was mediocre. Soooo overated!! Black Sheep serves better products with far less pretention!!

Scorn was delicious and the workers were kind. Best cafe near the Palace!

A magnificent business, very welcoming and warm staff. Quality products. Thank you so much.

Sausage roll disappointment, after all the searching it isn't good, just that's like a meat ball 😔 ( leaving 3 Stars though for the cinnamon rolls )

Were here with kids. Was great!

Wonderful croissants - crisp and fluffy, just the way I like them best.

Their coffee and cup size are nice too Good coffee

A discovery and what a discovery. Simply delicious with products that appear to be of quality. Special mention for the hot chocolate.

Worst cafe we’ve been to in a long time. Overpriced food and coffee, dirty tables and the most disgusting dirty toilet which customers loudly complained about. The staff had some time and stood around but didn’t even try to clean the sticky tables with plates and glasses piled up. When I informed a staff member about the toilet problem, he seemed bored. There’s too much competitors around to run a business like that, very shocking.

Fantastic little bakery! The muffin was fresh and full of flavor, and the coffee was just right. Friendly service and a warm atmosphere—definitely worth a visit!

Una verdadera bendición – maravillosa comida y servicio excepcional! Después de un par de días difíciles luchando contra la gripe y apenas comiendo, nos topamos con Gail, y se sintió como una verdadera bendición. Estábamos agotados y hambrientos, pero desde el momento en que entramos, la calidez del personal y el aroma acogedor de pan y pasteles recién horneados nos levantaron el ánimo. La comida era absolutamente deliciosa, exactamente lo que necesitábamos. Nuestra sopa era reconfortante y sabrosa, pero lo que verdaderamente nos alegró el día fue la amable señora que nos sorprendió con tres trozos extra de su increíble masa madre. Ese pequeño gesto significó el mundo para nosotros. Gracias xxx

Delicious scones and cappuccino - very friendly staff! Thanks!

It’s Gail’s so you know what you are getting. This cafe is right in the heart of the tourist zone so very busy and quite a long wait. Tried a maccha latte for the first time. Disappointed. Hardly taste the maccha at all.

Delicious coffee and pastries, delicious scones!!! The cafeteria is very chaotic. You have to wait a long time for coffee (15 minutes) they call you by your name, which means periods of shouting. 50 cents more to consume on the premises.

Good food and coffee. The staff forgot about our order, but when we remembered, they took care of it within 2 minutes. A very popular place

We love it, mini banana muffins, delicious almond croissant 🥐, the coffee ☕ is not that good but the tea is, good treatment my girl was given milk with cocoa with a lot of delicious foam, the girl who served us was very nice, we had gone several times to the same cafeteria that is on Fulham Broadway and there the treatment was not so close. I recommend this cafe.

Muy buen café, pedí descafeinado con leche de avena y no fue ningún problema para ellos, muy buen pan para comprar para llevar, gran selección de pasteles dulces, no probé . . .

1 star for the staff that serves everything in takeaway cups and paper bags, 1 hour before closing. Scone served without butter and jam.

Nice place with fresh and amazing sandwiches. Just little bit cold inside because the doors are open all the time. It’s a bit cheaper as take away (about £1 on each)

Coffee is decent (if ££) and the space is nice and bright, but the bathroom is dirtier than most public toilets. Don’t know when it was last cleaned but I don’t think it was any time this week

Ham & Cheese Croissant is phenomenal. Also great coffee

Tasty croissant, quiche, and all pastries we tried, but too crowded and not so cozy to seat inside

I’ve visited seven Gail’s Bakery locations, and this one is by far the best. The service here is exceptional, and the staff are genuinely caring and friendly. Here’s an example: when I walked in, my phone had died. At most places, the staff wouldn’t pay much attention, and I’d lose out on my points. However, at this location, they kindly offered me a phone charger, and within two minutes, I was able to collect my points. The overall atmosphere stood out as well—no one seemed unhappy or miserable, which can sometimes be the case in service roles. That said, I’m not expecting anyone to smile constantly, as that wouldn’t feel genuine. As for the food, the eggs and bacon were cooked to absolute perfection. It’s the combination of excellent service, kind staff, and great food that makes this Gail’s my favourite location by far.

Very good porridge. Courteous and fast staff. Definitely coming back!

Ottima qualità dei dolci e del cappuccino. Gentilezza e disponibilità (addirittura in italiano) del personale. La mia pancia degnamente ringrazia. Colazione top. Grazie

Excellent quality of the desserts and cappuccino. Kindness and availability (even in Italian) of the staff. My belly gives thanks worthily. Top breakfast. Thank you

This bakery is the perfect spot for your breakfast! And opens around 07:00 in the morning so if you arrive early at Victoria station Gail’s got you covered. The food was fantastic and so delicious. And the variety- incredible.

Nothing unusual, the desserts are not very tasty, the atmosphere is overloaded, there are a lot of people, there is one toilet for everyone, there is a long queue.

The selection is fantastic - from fluffy croissants to savory snacks to sweet temptations, everything is of the highest quality. Really good service. The staff is incredibly friendly & attentive. The prices are steep but justified by London standards when you consider the quality and taste of the products. GAIL's really proves the opposite when you think of the classic English breakfast :D

Such a friendly welcome, lovely spacious cafe with scones you want to gobble up, The chocolate and sour cherry is incredible and I couldn't stop, hence the crumbs...

A very delicious bakery next to Buckingham Palace! I really recommend the cinnamon bun!!!

We had butter and almonds croissants. They were not bad. The almonds one was. It too sweet. We preferred the butter one, it was crisper. Americano was good, mild taste.

Nice place for your morning coffee. Few sesŕts available at the windows and many table at the back. Lucky if you grab a chair!

Terrible service, too busy gossiping to bother giving a shit.

Apparently they have the worst one here. It was a total disastrous experience today. There was almost no chocolate in my Pain Au Chocolat. Service was also extremely bad. Apparently they wanted me to keave that they took my coffee away even though I said I was drinking it. Even tho I took the mug away from here the lady still took it and tried to go away. Definitely my worst Gail's experience so far.

Delicious pastry selection both sweet and savoury. Unfortunately coffee machine was out of order when we visited

Crowded and noisy. If you are looking for a nice breakfast this is not the right place. It is considered a quick breakfast

The coffee was good, as always. Their pastry sometimes made me feel hit or miss. But it is definitely always a safe choice

The best Iced Matcha Latte in Town, delicious!!!

Amazing as usual. Try the Christmas buns they are fabulous.

Love Gail’s and am a frequent customer, recently I’ve been coming to the one in Victoria as it’s by my work and i’ve never had any issues with the staff they’ve always been so lovely and attentive. But this morning I was served by an asian lady who was particularly rude and grumpy, she should consider how she speaks to customers.

Food realy good. The room is really beautiful. I recommend it

The pastries were delightful. Everything was flaky, fresh and the fillings were generous and moist. Would definitely recommend it and would be happy to go back when in the area.

Lovely cafe, great coffee! Really good croissant and chocolate muffin.

Gail like in their any locations are not going to let you down, their bakery inside made products are up to the highest standards. The coffee is good but only for purists and classics, there is now drama or innovative process involved.

These cheese sticks are fantastic! Perfectly crispy on the outside and gooey on the inside – they hit the spot every time!

Best. Bakery. Ever. We did breakfast here every morning- every thing is always fresh, good tasting and calm. We couldn’t stop coming there. Very much recommended!

Best coffee and very tasty baked goods.

Very nice coffee. The Spanish woman who attended me was lovely! I nice place to come back!

Best bread in town. Very kind, attentive and helpful, special shoutout to Joseph and Lila for making my Sunday even better, will keep coming back

Amazing service from Joseph and laila! Thank you :)

Great service and staff Joshep, marco, Alfred☺️

Friendly staff and and a great place to eat and drink.

Great coffee and friendly service from Marco, Alfred and Joesef!

Lovely little casual bakery with a variety of sweet and savory pastries.

Great customer service and Hospitality from Josef & Marcus. It's was our 1st time in London from Chicago, IL (USA). Make sure to visit Gail's Bakery Buckingham Palace Rd.

My favourite local cafe! I visit them almost everyday and always get served politely by Jozsef.He is very welcoming and he makes great coffee.Thanks Jozsef !

Jozsef and Bahnu, very friendly and helpful, always smiling, visiting the shop every week. Food is amazing and fresh!

Nice bakery with very good pastries, the price of coffees is however high

No cash I’ll never buy anything from here, seriously what a joke

Great service and great food! Special thank you to staff member Joseph for being so kind! We’ll be back!

Nice place with great coffee but a little noisy.

We stopped by this little café, and it was lovely. I had the mango ginger tea, which was refreshing, but the real star was my boyfriend’s ham and cheese croissant. He called it "the best ham and cheese croissant I've ever eaten." Definitely worth a visit for a cozy and tasty treat!

Good welcome Lack of hygiene after each customer visits the tables. Good and enjoyable meal

Food and atmosphere were perfect. We came in when they were about to close, and instead of hurrying us out they offered us a bag full of left over pastries. Thank you, Jozsef!

Service was so nice and attentive! Barista even personally guided me through their app and shared some surprise 🌮 by the end of working hours.

Perfect place if you want to romanticize your breakfast. I really recommend it and the service, viva Galicia!

Such a great place, very welcoming, delicious food / pastries and sourdough breads. Joseph with the shiny and stunning hair was wonderful with us and we cant thank him enough for the great time we had at Gail's

Absolutely loved it ! From the moment we entered till we left. Super friendly guy (Joseph) who helped us ( btw loved the hair ! ) The granola bar and spinache roll were finger licking good ! It was my first time at Gail's but deff not my last time. Thanks for the great service and yummie food Lesley (&friends)

Had a wonderful experience in this Gail’s branch today. Nice and clean shop, great selection of lunch options and super friendly staff - Joseph clearly enjoyed what he was doing and made us feel very welcome!

Joseph gave the best customer service! Extremely friendly

I think I know what my new fav cafe is 🥐💗 but guys you need to work more on coffee 🥲 it needs so much improvement

Great place for a quick coffee and amazing maple scone!! Just love it 😍

Just awful. Inefficient. Failure to take the order properly. Asked my name for the coffee but didn’t charge me or sort order so I had to re queue. Wouldn’t bring me my coffee despite me struggling to carry team order of food. Overpriced cold drink (nice flavour) which they tried to cram the glass with ice - cheap trick. Nice bread but mean filling of tomato and herbs - hardly any tomato. Member of staff couldn’t care less when I raised it. Ridiculous prices. Such a shame - as baked goods very good. Oh - and how did I end up on the mailing list for emails a few days after? I never knowingly gave my email address.

I was lucky enough to spend about 4 weeks in London, and the Gail's on Buckingham Palace Rd. was my go-to almost every morning. During that time, I tried several different breakfast pastries. I also grabbed sandwiches for later in the day a couple of time, and one of my favorite dinners became their season quiche (artichoke and tomato) and a salad. Everything I tried there was so delicious! On top of that, the people who work there are all truly lovely. I've been back home for a week now, and I miss going there so much!

**Gail’s Bakery at Buckingham Palace is an absolute gem in the heart of London!** From the moment you step inside, you are greeted with the warm aroma of freshly baked bread and pastries, instantly making you feel at home. The ambiance is both elegant and cozy, a perfect blend of traditional charm and modern chic, reflecting the prestige of its iconic location. The selection of baked goods is nothing short of extraordinary. Whether you're indulging in their buttery croissants, savoring a perfectly crafted sourdough loaf, or treating yourself to a delicate pastry, each bite is a testament to their commitment to quality and flavor. The freshness and taste are unparalleled, making it clear that only the finest ingredients are used. The service is impeccable, with staff who are not only friendly but also incredibly knowledgeable about their products. They go above and beyond to ensure that every customer has a memorable experience, offering recommendations and personalized service that truly sets Gail's apart. What truly makes Gail’s at Buckingham Palace special, though, is its unique location. Enjoying a delightful pastry while overlooking the historic palace grounds is an experience like no other. It’s a place where you can take a moment to pause, relax, and enjoy the finer things in life amidst one of the most iconic settings in the world. Gail’s Buckingham Palace is a must-visit for anyone in London. Whether you're a local or a tourist, this bakery offers a slice of heaven that you simply cannot miss. Highly recommended!

Can’t go wrong with the pastries here. Got three different kinds all were great

Top notch pastries of course. Even the filter coffee is very good. Understandable people are queueing in the morning

Visitó Gail’s antes de visitar Buckingham Palace. Personal amable, estaba muy ocupado, pero nos las arreglamos para conseguir una mesa. La comida se dio de inmediato, las bebidas vinieron poco después, pero encontramos algunas mesas estaban un poco desordenadas y no estaban claras, pero logramos encontrar asientos. Pedí cruasanes pero tristemente estaban fríos y no nos preguntaron si queríamos que estuviera caliente. La comida era agradable, pero probablemente lo mismo que cualquier otra panadería / cafeterías que se puede encontrar.

I had a quiche. It was very well made and the service was good however not that flavourful.

Dopo averlo provato e' diventato il nostro punto di riferimento per la colazione. Hanno un po' di tutto e di buona qualita' per fare colazione sia italiana che europea. Personale molto gentile e disponibile. Tanti posti a sedere, pulito e servizio molto veloce. Acqua naturale disponibile. Consigliato!

Quite strange that you can’t order a meal with baked eggs on a wednesday morning.

¡Muy muy decepcionante! Había visto esta panadería en bastantes lugares alrededor de Londres y estaba deseando ir. El servicio de mostrador era desagradable y francamente grosero. Éramos una fiesta de seis, así que se esperaba paciencia, pero no se dio. Ni siquiera era turista, sino londinense, así que si me trataban mal, no me atrevo a pensar en los turistas que aportan ingresos a tu panadería. Todo fue servido frío, lo que está bien, pero incluso una quiche? Se dio un NO descarado cuando se le pidió que lo calentara. La única cara amable era el cajero italiano. Los demás malhumorados, como si les hiciéramos un favor. Si su personal no puede interactuar con el público, entonces tal vez deberían cambiar de trabajo. ¡Decepcionante!

Today i bought for the second time the chocolate babka as its delicious. However the woman that served me cut me the very thin first slice of the edge of the cake and wanted to sell me this for £4. i asked for the regular piece of cake as ususally. she still cut the thin slice that splitted, fallen apart and yet she packed it like it was ok to sell it like this. I suggest the babka is cut beforehand and even pieces worth £4 are sold.

Terrible chai latte. I ordered a icded chai latte at this store, and a hot chai latte at another Gail’s location. Both are equally bad.

Yummy! Spacious, clean and beautiful cafe. The boy who served us was very friendly. I got a bikini croissant and I loved it, it was really delicious. Furthermore, the cappuccino with chocolate on top was a very successful accompaniment! recommendable

It is unacceptable for a place like Gail's to have a 'system error' and not be able to process orders via card or cash payments. Only way to do it is through deliveroo or their app, waste of my time having to do all that, not mentioning the higher stay in prices.

Staff were friendly and helpful. Pastries were delicious and coffee was very very good

Went there for the first time from the States. I had a ham begal and a scone. Both were very delicious and very fresh. And the service was top notch!! Mano

Fantastic Cinnamon bun and great carrot cake on Father’s Day! Thank you 😄👍

We ordered a Too Good To Go bag from Gail’s. When we arrived we were very warmly greeted and the gentleman serving us, Joseph, was very kind and helpful. He allowed us to pick what we wanted and was lovely. We will definitely be coming back for Too Good To Go and otherwise!

Llegamos a esta panadería / cafetería en nuestro paseo a Victoria Station desde Buckingham Palace. Tenía buen Chai Latte y dulces de panadería para acompañar. Me encantó especialmente la tarta de fresa. Nos sentamos en la ventana para poder ver la concurrida calle de la ciudad, pero había más asientos en la parte trasera y un baño.

Female barista = RACIST. The cashier was taking orders, so I very politely asked the female barista to wipe the table, but she frowned and said, “What?” “I’m working, so go somewhere else and tell me” haha. No, the customer asks for it, but if you are an employee, shouldn’t you tell it to another employee? Besides that, the coffee was delicious and the other staff were nice.

Popped in recently, it was my first time in this bakery and I had to see what the fuss was all about. First off the store itself is beautiful, not to mention the food display.. the staff were lovely and we had a nice chat! I tried a cappuccino & the almond croissant and not to be dramatic but it was by far the best almond croissant I’ve had. Coffee was beautiful too. Such a gorgeous bakery, definitely worth popping into if you’re around the area

Firstly, I want to express my appreciation for this establishment, particularly for its attentive staff and welcoming ambiance. However, I must address a concerning issue regarding the food, which unfortunately led me to rate it with zero stars. Over the past five weekends, I have made multiple attempts to order hot food, only to be met with the same disappointing response: the oven is out of order. Consequently, basic breakfast staples such as eggs and bacon have been unavailable. One cannot help but wonder, how long does it take to repair an oven? If the decision has been made to discontinue serving hot food, it should be promptly removed from the menu. As a diabetic individual, it is incredibly frustrating to anticipate a sugar-free breakfast outing with friends, only to find limited options available while others indulge in sugary pastries.

Not too far from Victoria Station I stumbled upon this fantastic eatery. Was craving a sausage roll and theirs did not disappoint. Everything I’ve tried has been fresh and the service, even when chaotic, has been great.

Good coffee and breads with butter and chocolate. A nice place to stop for a coffee.

Pretty dirty and disgusting. No hygiene

A good and pretty coffee, but not necessarily cheap.

Can't read prices. Can't pay with cash.