GAIL's Bakery Victoria Park in Hackney

Great pastries. Always busy and crowded. Having to queue up twice to order and collect is annoying. Staff are usually miserable and tables not wiped regularly. Few plug points - which is good in that it doesn't encourage laptop hogging - but to allow someone to stretch their lead across the pathway to seating area is ridiculous. Did no staff notice this or did they not feel able to say anything.

Thanks so much for the pastries the other weekend, they were amazing as always and it was a very smooth service from the staff at Gail’s. I am sorry I hadn’t managed to thank you properly yet, it has been super crazy, as you can probably relate to. Louise and her team are friendly and efficient. I came by to pick up an order of pastries on a busy Saturday morning, they were ready and waiting for me. Elise served me and she was unflappable, even with people queuing out the door for their weekend coffee and pastry. Thanks so much Gail's Victoria Park. Keep those cinnamon buns coming, they are definitely the best around. just the right ratio of sugar to cinnamon and they are soft and buttery in the middle. Perfect.

The mince pies are the best around! Crumbly pastry and so delicious. The staff are so kind and friendly too.

First time going to this branch and was treated very well. Thanks especially to worker Anka who dealt with us kindly after some confusion about birthday rewards!! Delicious hot chocolate and almond croissant

As an upstate New Yorker I am a discerning bagel consumer .. my home town makes the best bagels in New York state (no offence, NYC). No London "beigel" has yet met that standard .. however, Gail's salt beef bagel sandwich scored right up there! Thank you for the excellent decaf Americano too.

Sausage roll was delicious!! Very good coffee (not the greatest, but still good) A comfortable & clean atmosphere with friendly staff

A busy place with limited brunch options. I’ve had warmer welcomes and it lacked any pointers on what their ‘process’ is. Therefore, my coffee got childish because I wasn’t aware I had to collect yet my food was brought to me! In hindsight a takeaway cake would have been the better approach

Lovely staff, super friendly, great service and fabulous presentation. A marked step up from my local Gail’s in Buckinghamshire in everyway

Rude staff on a number of occasions. Wont be going back again now. Poor service, very rushed. I just got home and they didnt put the cakes i bought into the bag but i was charged for them. The coffee last week was burnt and the lady was sharp when i asked about cream for a scone.

Let me just start by saying I never leave reviews however felt it necessary this time. I’ve been to GAIL’s many times and the food is always lovely. However the past three times I’ve been to the Victoria Park branch there has been one very rude member of staff. My friends have had the same experience. Such a shame as the other staff are brilliant. He’s genuinely unfriendly, passive aggressive and intimidating. Would make me think twice before visiting again sadly. Don’t need to be treated like that when I’m paying for a coffee thanks!

Lovely bakery near Victoria Park, great place to escape the rain. Friendly service and a heated outdoor area. Quirky and dependably good.

Local coffee providers took an instant dislike to the arrivals of Gail's. This no nonsense chain may not be as artisan as the rest but they have a great selection of pastries and the staff are ALWAYS friendly and helpful and the prices are comparable. You can be confident that when you sit in a chair, that it's not going to rip your trousers unlike some corner competition. Local vendors of the black stuff would do well to study the customer service model here. After all people will vote with there wallet. Well done gails

Outside seating close to the park in this beautiful cute village atmosphere this bakery cafe is just perfect for light snacks, cakes, tease and coffees. Good service and nice people. Recommend

Whilst only just moved to the area I am trying to support local businesses, but will be giving this one the cold shoulder from now on. Just dropped in at 1pm on a Wednesday to get some lunch to go. Stood at the counter for 10 minutes whilst one member of staff served a couple in front of me, the other three stared, went back to their private conversation and then pretended to be busy arranging the sugar packets. When I was finally served, I got a sausage roll, wasn't offered to be heated, napkin cutlery or any of the basics you would assume. I think its a shop!!!! dependant on the exchange of goods for cash, customer service I assume is in the job description but in this regard probably not near the top. To be honest there are better places, go to the Pavillon in the park, grab a pizza at the Lauriston, or any other the other 5 cafes in the immediate area BUT let you feet do the talking as you walk by, it isn't worth the wait.

Good for either sitting in for a coffee and sandwich with a cake chaser or pick up some really good sourdough (many other types also available) to head home with. They are all over London so worth keeping and eye open for them.

Popped in for some coffee, really wanted to enjoy reading a book in their garden. Was looking for recommendations on something to go with my coffee however the two staff members were too busy having a discussion in what presumably was an Eastern European language. They did not seem particularly happy to be there and unhappy staff makes unhappy customers. Opted for a takeout since the other were not really invested in helping out and the atmosphere wasn't great.

I popped into this store after a dog walk in Vicky Park, it’s got such a lovely atmosphere which is surprising for a chain! They have a really cute little back garden which allows friendly dogs and they even had a bowl of water -...

I'm a local and usually visit this bakery for either take-away or sit-in. They do have a good range of products but we are extremely fed up with their service. The staff shockingly slow and sloppy, can't remember how many times they really forget to...

Came in for a cappuccino and the service and whole environment was really welcoming. The barista was very friendly! Would recommend!

Victoria Park just has to be one of London's gems and the coffee shops and breakfast nooks are the best! And GAIL's is one of those quaint 'nooks'! Small, somewhat crowded - a sign of quality - which the service indeed was. Lovely..

staff keep changing all the time extremely expensive and therefore not value for money, there is always something wrong with the order

I visited this afternoon after a good few hours in Victoria Park with my 3y old son. We popped in to take some snacks home. We had a fantastic time when we got home. I purchased am oat and raisin cookie and custard + berry...

I love this cute little bakery in the middle of Victoria Park Village. Great outdoor seating area even when it's cold as they have outdoor heating :) I'm often found working on my laptop outside having a pot of earl grey tea and one of...

Went here on Saturday lunchtime for a snack. I had the soup - tomato and basil etc and it was very good - thick and tasty. The sourdough bread that came with it was a little hard on one side, as if it had been...

Really nice food and good coffee. Often stop here whilst working and really enjoy the offerings. Friendly staff and clean well presented little cafe too.

Loved the place, the atmosphere, the crew is extremely nice and the food... oh the smell! Definitely coming back!

Gails is amongst my favourite bakers in London. Breakfasting on buttermilk pancakes with bacon and maple syrup, in the garden at Gails in Lauriston Road, before buying lots of bread and pastries to take home was a favoured way of welcoming the weekend. Sadly I...

Discovered Gail's by chance whilst visiting Chelsea and Kensington. A welcome stop for a cup of tea on a hot day. Very friendly staff and great value for money for a pot of real tea in real cups. We didn't have chance to sample the...

Hidden behind the Tate modern is this fabulous bakery café. We found it by accident and are very pleased we did. Terrific coffee & the best scrambled eggs I have had for a very long time - and I order scrambled eggs everywhere I go....

This is the Gails in Notting Hill......very good food......delicious sausage roll, yummy spinach with feta pastry, too. Well made proper leaf tea. Only complaint is ghastly loud and poor quality music spoilng the vibe....rap isn't our favoutite sound anyway, shame since it would receive excellent...

Swung by here a couple of times while down in London on theatre trip recently Staying in close by Southwark Nice area and This Skandi style cafe nestled in heart of up market - creative architecture zone - surrounded by bespoke sculpture and zen style...

Walked in quickly after the windows invited me in on my way to a meeting, so many amazing looking options on display. Bought a couple of snacks and oh my god and are delicious. I will define be coming back for more!

I went to this small Bakery yesterday morning and waiting in a long queue for about ten minutes. My friends try to convince me that they were a chain and I shouldn't go and support gentrification...but the window looked so inviting and I've had bad...

Cute, comfortable, nice place where you can enjoy delicious food and stay in a place where everything seems warm and familiar. Last time I went there I had breakfast with an excellent cappuccino made with almond milk and a gourmand choco muffin. I'll surely go...

Great food and coffee. I hope that as they expand they do not lose their personal approach and quality.

We had the opportunity to enjoy Gail's recently. The coffee is wonderful and complemented by the mouthwatering array of savoury and sweet delights on display. It was equally lovely for morning coffee as for lunch.

Large selection of pastries on counter display. No coverings on any food including smoked salmon rolls that were out for ages in a warm environment and not refrigerated. Loads of small flies literally everywhere, all over the food. Young staff are pleasant enough but appear...

This latest addition to our beloved Victoria Park Village is most welcome. Whilst we are more used to our independent local bakeries they were struggling to cope with the amount of customers, especially on lovely summers days and festival days. I had a peaceful pot...