GAIL's Bakery High Street Kensington in Kensington and Chelsea

We had a lovely time at Gail’s, we sat in the back corner which felt cosy and private. The iced caramel latte was very nice.

Went with a colleague for a quick meeting over a drink and small pastry. We had a ham and cheese croissant each and two small drinks from the fridge. No prices anywhere, but it cost nearly £23. I have no idea what those prices were, but they seem made up. Should have got a receipt, but it wasn't offered and I was busy trying to have the meeting. Saw my bank statement and realised I've been ripped off.

Perfect food, sweets and coffee. Would come again ❤️ delicious. A must if in Kensington. 🎉🎉🎉🎉⭐🌟⭐ 5 stars🌺🌟🌟🌟

Gail’s it’s my favorite coffee shop ever! A special shout-out to High Street Kensington Gail’s because the staff is top tier! Your member of staff Mariana is such a great worker, always smiling and friendly with customers!

I ordered a sausage roll and a coffee to eat in, and both were cold. I asked that the sausage roll be heated which was refused. Would have been so much nicer heated, especially on a cold and rainy January day. They don't heat anything up so it simply wasn't good enough for the 12 pounds spent.

Visited this morning to try a few bits. The croissants we’re amazing!!! but the granola bar unfortunately wasn’t very nice, and it’s very expensive. But seems like a popular location and we loved everything else we got.

My family and I popped in for late lunch after visiting the Design Museum. It was around three in the afternoon. We were told that food could not be heated up in the microwave, so ate it cold. The selection of food on offer was carb heavy. There were few healthy options, although the food we ate was tasty. The tea was very good. The restaurant needed a general tidy up, the floor was particularly messy. There was no soap in the dispenser in the loo, great for passing on bugs. The service was just ok. We ate in the basement..the air con was very good.

Mixed impression - the tea and scones were really tops, but it was difficult to convey some information when ordering and we got only one tea instead of the two ordered (also, only one serving of jam and cream for three scones!). To the credit of the staff, this was made up generously since the missing tea was 'on the house'. Another issue, the adoption of cashless payments which discriminates against people without credit cards and tacks on service and exchange charges for clients with foreign cards. I know Gail's is just following policy that other retailers have adopted, but still, it is wrong and many people resent this.

Male staff name Tyler in the till is very rude to customers and no manners . He need to learn customer service. Management should take action for this.

My daughter and I came here for a light lunch.Ihad the sweet potato tart and chai latte,delicious as always.

Was at Gail’s today 15 Jan at 10am. Long queues formed to the street and only one person, a bearded gentleman, manning service and the till. The second person, a tall gentleman with short hair, oblivious to at all busy with himself and taking his time arranging the display croissants and moving bread around with no clear purpose. Customers all looking at each other in disbelief. As good as the actual product is, severely let down by poor attitude of specific staff. If owners Bain Capital want to make money with this investment, I’d weed out underperformers at the front line or at least give them proper training around what drives customer satisfaction and revenue.

although i only got a chai latte, it was the best one i’ve ever had. will definitely visit again when in the area

I visited Gail’s for a quick coffee and snack before going into the Design Museum next door. There was so much choice and I found it hard to choose. I decided on a cinnamon bun and I’m so glad I did. It was wonderful. The coffee was also very nice. I live in Manchester and we don’t have Gail’s there. I’ve seen them around London before but just never been. I will definitely visit again! The staff seemed friendly but they were so busy. All the tables seemed occupied.

Staff doing bare minimum, barely bothered to serve you. Everything in paper cups even when using outside tables. No plates. Had to come in to ask what they were doing with my coffee as they just made it and heft it behind the counter going cold. They seemed annoyed that I’d come back in to ask where it was. ‘You have to wait’ (I had) said the guy. I was the only one in there to make a coffee fir. Waste of time. Coffee average, cheese straw stale, service rubbish.

Terribly overpriced, low quality. Felt ripped off the second I received my order. Staff were also unfriendly.

The High Street Kensington Branch allows smoking on the tables outside - this is unacceptable as it damages our lungs if we want to sit outside increases the risk of dying from Covid19 complications should you contact it. It also makes the tables look dirty with disgusting cigarette ash in the floor. I

This is a must, where ever you are in London, find your local outlet. Cinnamon buns are really good and the bread is fantastic. Avo on toast is delicious as are the mushrooms. Coffee is ok but be prepared to wait, they are busy.

Looking for breakfast and at first the external appeal is good. However the service was underwhelming, not rude but lacking any enthusiasm or even a smile. Croissants were lacking freshness and scrambled eggs were served on thick slice of bread - ok if you like that style but too much bread for personal tastes. Lady tidying up afterwards had smile and bit of energy (Gail perhaps?) but by that stage the impression had been set.

I asked for a Pain au chocolat (or whatever it was) before noticing that they were burnt and when i ate it, it was so disgusting honestly it was like eating rubber, and it had no taste, it was just so burnt !! Worse pain...

i always pop into Gails for a hot coffee and grab a bite of their delicious range of breads. Not cheap but well worth it

Unlike some other comments, I found the service helpful, even if not particularly warm. The food is OK. I enjoy their quiche Lorraine; the bread on two recent sandwiches tasted stale. The brownies usually are good. I far prefer sandwiches and pastries from Ole and...

This branch of Gail's is quite new and conveniently located for the Design Museum. We shared one of their pecan, banana and salted caramel cakes which was excellent. My coffee was very good too. A bit expensive though.

Came here after a visit to the design museum. The place was packed. Food was nice. Service was okay and food lovely! Not cheap but worth a visit!

Appearances are deceptive. I was overcharged, nearly £9 for a cake and cocoa for one person. When I asked for a receipt, the assistant looked dumbfounded and couldn't produce one so had no proof of pruchase I had been overcharged. Wrote the the head office,...

Discovered Gail's while in Kensington. During my second visit, I was giving compliments to one of the ladies behind the counter and was surprised to find out they are a local chain. 50+ in the London area. The feel is that of an independent neighborhood...

The name itself suggests the best of the freshness in food . The breads are superb and the delicacies are unmatched here . The popular place has a good crowds generally in mornings . The breakfasts , sandwitches are takeaways and in house eating too...

Arrived here prior to the opening of the nearby Design Museum on Holland Park. Upon entry, I was struck by how busy it was with the pell mell of people looking to order and find places to sit. Luckily I found a spot at their...

Breakfast was a disaster. Ordered scrambled eggs with avocado, spinach and cheese on a bun and a espresso which I then quickly changed to a cappuccino. My girlfriend ordered something else which arrived in a couple of mins (including the drink). I waited for long...

Very nice selection of breakfast options, and the quality is on a high level. We had oat meal (made with Oatly milk which is my favourite), avocado toast on sourdough bread, quiche, chocolate au pain and flat white coffee, which I definitely can recommend to...

My husbands, my kids and I were travelling to london last week and stopped in this place for having breakfast. We ordered at the counter 3 pains au chocolat, one croissant, 2 coffees and one orange juice (in a bottle). So as you see, nothing...

I love their little cakes and pastries, but the staff are pretty unfriendly and the vibe isn't great. I had to wait for the lady behind the till to finish a semi-shouted conversation with her colleague while I was trying to make an order, which...

I come here once a week and they remember me as I am a picky eater. I usually will get the eggs & bacon with English muffin and then some treats for my staff. I am always greeted with a smile and they kind have...

We came for coffee and snacks on a Saturday afternoon and the bakery was not too busy, surprisingly. Still, the service was quite slow, we waited almost 15 minutes to get our order. The atmosphere was not great, a lot of tables had dirty crockery...

Goodness who says anything about the service that isn’t so helpful? Great service! Most attentive and simple delicious food for a simple lunch. All seven of us Couldn’t have been happier.

Albeit a tad expensive, lovely little cakes. Scones, flourless chocolate cake which was divine! Carrot cake also scrumptious.. First time at Gail's and not the last time. Refreshingly not too busy for a Sunday.

Went to Gail's for a break from work with a friend on 16th of this month. We had snacks and tea and a cinnamon bun. I had the toasted ham and cheese, my friend the sausage roll. I asked for some tomato relish that my...

very moody miserable staff on new year’s day especially the woman on the till every table was dirty no wee to sit asked for them to be cleaners but took her she’s to motivate herself slow slow slow then my scone came without butter or...

I had quite a disappointing visit to Gail’s this morning. I was met with poor service and a rude attitude from the people behind the counter. Ordered the same meal as my friend but they put our orders on separate dockets so mine came out...

A useful break from the rain between visits to Olympia Art Fair and the Design Museum. Some tasty pastries on offer perhaps more prosaic than at Ole & Steen or even a coffee shop just down the road but competitively priced. A small pecan pie...

We were down in London very early on Sunday so good to find somewhere for breakfast. We ordered four drinks and pastries which came to £32 (with an added loaf of bread) which, even for Kensington High Street seemed a lot of money! The pastries...

The chocolate brownie is very expensive but totally worth it! The coffee is OK and the bread is nice.

There was no queue and it was quiet. I ordered tea and a biscuit and was told they would bring it out to me, as I was sitting outside. The table hadn't been cleared from the previous occupant and no staff outside to ask anything....

Visited for breakfast and had the sweetcorn pancakes which were fine. Presentation was very good. The textures were not to my personal taste so I probably wouldn’t get this particular dish again but overall had a nice experience at this branch. Staff were very pleasant...

This place was once my fav cafe, but the expansion all over London is very off putting. Its EVERYWHERE now like a terrible middle class disease! I wish people were not so greedy. The food is overpriced and the expansion is greedy and ugly.

What a horror show of an experience. 25 mins for 2 small rolls - and 3 staff members, all next to useless. I was told it was normal waiting time but everyone else that was in line before and after us, left before us. What...

This is a good place for coffee and cake. The savoury selection was ok but not amazing unless you have very good teeth and like artisan bread!! Overall we enjoyed our lunch and if you are a fan of Gail's then I'm sure you would...

Convenient location, well stocked. Gluten free options limited but available. Nice coffee. Nice any time of day

Had been here for takeaway salad before which was good before making mistake of having breakfast outside. Asked for table to be cleaned 3 times. Cutlery filthy. No condiments and toast not toasted at all. Very poor effort for somewhere charging top dollar for food...