Fresh Gourmet Pizza in Hammersmith and Fulham

Ordered ice cream from them on Uber Eats. They just cancelled my order, took my money and dodged on the phone. Avoid these idiots.

Like many others, I was scammed by this restaurant/Deliveroo. Courier showed up at 1am with an ice cold pizza and a delay of over two hours. Do not ever order from "Gluten free pizza only" on Deliveroo!

Shocking - over an hour wait on a weekday. Avoid. Arrived cold and deliveroo didn’t care. Rang the restaurant direct twice and they said it will be there soon. No option to cancel as I would lose £22.

Three hours late. Terrible customer service. Avoid like the plague. Genuinely mystified as to why this is still functions as a business when frankly it seems like an utter sh%t show

I was starving and on Deliveroo it said 10 min wait time so I ordered a pizza. Immediately after ordering the wait time went to 45 mins. I tried cancelling the order straight away from Deliveroo. They told me that they can’t cancel it because the restaurant decides. I phone the restaurant and at 12 am they told me that they can’t cancel because they are busy and hung up on me. An hour and 20 mins later they turn up the driver gives me the wrong food and keeps ringing my door bell to swap food over. I just gave him the food back and told him to leave. Absolute nightmare experience total scam artists I hope this place gets shut down. This is a disgrace on Deliveroo’s parts as they are allowing people to be scammed. They rate this place 4 stars and can’t seem to help when it goes wrong. Avoid this place it was the most irritating experience. I wish I could give it zero stars because one is too generous.

I ordered a pizza through Deliveroo and got a call a few minutes later from a heavily accented man from Fresh Gourmet Pizza saying that they couldn't deliver it and that they would refund my money the next day. I never received the refund and I tried calling them a few days later but no answer. They did tell Deliveroo, though, that the order was delivered (which was a lie). Deliveroo said that since the shop handles their own deliveries, Deliveroo can't do anything for me. Apparently, I'm not the only one who was scammed. I've seen similar reviews on this site.

Extremely late. Told me I was too far away when I queried where my order was, but they still expected my order to begin with. Very rude over the telephone, as you’re greeted by “postcode!?”. Pizza itself was overpriced and was no better than a frozen pizza.

I ordered from Deliveroo, the order never arrived but they told Deliveroo it had been delivered. In a building with 24hour security and CCTV, it never arrived. Deliveroo are refusing a refund because of the restaurant saying it’s delivered. I wish I’d read reviews first as this is a common scam they run on customers. Avoid at all costs. I’d rather go hungry and flush money down the toilet than place an order with these scammers.

Far from being either "fresh" or "gourmet", this was probably the worst take away pizza experience I've ever endured, for several reasons: - The order was wrong. I ordered a pepperoni and a four seasons, I got two mushroom, ham, and pepper pizzas, each topped with an inch of cheap rubber cheese over a tasteless dough slab. - I can't imagine that lower quality ingredients exist than those which were used in these pizza's, and yet, - The pizza's cost £14 each, absolutely ridiculous for the quality provided, - Delivery was estimated to take 15 - 30 minutes. It took 60 minutes. - The driver didn't come to my address. Instead, he rang me and I had to go out onto the street to find him and collect the pizzas from him. This is particularly poor given the current covid-19 social distancing measures and I had specifically asked him to leave the pizzas at our door to avoid any contact for this reason. - The delivery driver didn't say a single word when handing over the order, simply looked at me and walked off. If, by some miracle, I ever get over this experience and have any desire to eat another pizza, this will be the last place on planet earth to get my money.

Order took 2 hours to deliver! Rang after an hour and told it would be there in 10 mins, took another hour to arrive. Food was stone cold. Asked the driver why it took so long and he walked away. Definitely not ordering from here again!

Slightly on the greasy side for me personally, but above average. (Chef's Veg Basilico) If I really want pizza and my favourite places are closed, this works.

The order take a lot of time to deliver

The order take a lot of time to deliver

The order take a lot of time to deliver

The order take a lot of time to deliver

The order take a lot of time to deliver

More than hour and a half waiting for delivery.

Outrageous, took an hour and a half to deliver

Probably the worst service I have ever encountered. Pizza took nearly 2 hours to arrive, 1 hour past the allocated time. The shop didn't answer and calls or get back to my messages to update me. Eventually turned up at 3:50am and was just left on our doorstep. Really really poor, I wouldn't order from here. I'm awaiting my refund!

Unfortunately my rating for food quality is false. My boyfriend and I had some wine and ordered a pizza from a place less than 1 mile from where we were staying. It hadn't arrived after 50mins- so we called to ask where it was and were informed by a man highly unskilled in the art of talking to another person, that it would be with us in 10-15 mins. 20 minutes passed still no pizza, so we called back again same man who answered (lucky us) he said he would call his driver then call us back. Almost 10 mins went by- no call or pizza, so we called back again only for him to tell us he wasn't able to reach his driver and offered no other solution. We cancelled our order however as I have already paid by card I will now have to email just- eat for my refund. The pizza might be the best in the world however it also might be non-existent. Genuinely the worst experience I have ever had- I would highly recommend going somewhere else for your food- delivery from the moon might be easier..

The person on the phone was so rude that they didn't even get my order right and I was delivered a wrong flavour of ice cream and a wrong main course

I ordered a rocket salad but what I got is just a plain green salad with a few tomatoes in it.

AWFUL! Took nearly 2 hours to arrive and then was wrong. Called and asked for a refund but they refused. Terrible- do not order from here!

I order chicken lasagna they give me vegetables

After 1 hour waiting at the middle of night I got pizza without extra topping what I paid for. Thanx a lot. Disappointment.

Turned up over an hour after I ordered, I'd given up and gone to bed. Driver didn't take his helmet off and basically threw the pizza at me. Went inside and opened the cardboard box to find a circle of cardboard with plastic cheese on top. Awful experience

Delivered the wrong pizza and wouldn't answer the phone till closing time. Still haven't eaten it, or received a refund

The driver was really rude. left me waiting for 5 minutes outside then i went back home and when he came he didn't even bother to leave the motorcycle and come to the building but stayed a few meters away on it and called me saying 'are you coming' when i came and told him he was meant to come to the flat as they always do he said only 'yeah yeah yeah' started laughing then i left

45 minutes late, wrong order, cold and just not nice pizza. Such a disappointment. Won't be ordering for them again.

Amazing, you just got a new regular.

The food was decent but it arrived over forty minutes later than the estimated delivery time. When trying to resolve the issue the staff were inefficient and rude. I wouldn't order from here again.

Didn't arrive, yet still charged me

Rubbish chewy pizza garlic bread hard and chips over cooked and greasy

Food was more than an hour late and cold

Got my order and some of it was missing. Polite when trying trying to resolve issue but overall not worth the money.

Have waited 90 mins for the food to arrive still nothing....

While the food was ok, it took them nearly 2 hours to deliver the pizzas. Ridiculous.

Not bad pizza...i will buy there again

I ordered ribs and received wings. I left a note for them to phone me instead of ringing the doorbell which was ignored.

Took over an hour to be delivered and no explanation or apology. Pizza was folded on one side because it was mangled up in the box and wasn't hot. Disappointing!

We were in London for an overnight stay and the delivery driver brought the food to our hotel room door. Best delivery driver ever. Food was great too.

Pizza was delicious Double Pepperoni with Double cheese. Greek salad poor with no dressing and mozzarella cheese sticks were ok. The delivery guy was rude on the phone.

Ordered chicken kickers but received chicken wings that were cold. Pizza was also cold on delivery

Over 30mins late. No apology. No warning that it would be late. Terrible service. AVOID!

I WOULD NEVER ORDER FROM THIS PLACE AGAIN. WHAT WAS SUPPOSED TO BE MOZZARELLA, WAS A CHEAP TASTELESS CHEESE. THE GREEK SALAD WAS WITHOUT ANY FETA CHEESE. THE CHEF'S MARINARA WAS WITHOUT GARLIC. THE PIZZA WITH THE ITALIAN SAUSAGE WAS WITH A VIENNA SAUSAGE. THIS HAS NOTHING TO DO WITH THE REAL ITALIAN PIZZA. I WOULD STICK TO THE BEST LOCAL REAL ITALIAN PIZZERIA: PIZZA@HOME.

Beyond bad. I can't even begin to explain. I don't ever leave reviews because I'm never really that bothered. But this was just ridiculous. I'm not sure where all these good reviews came from. I think the 'new management' might have something to do with the sudden decline in quality/service. I ordered at 13:00, I received my food at 15:40. I think what annoyed me most that we ordered £41.95 worth of food and it was awful. I could have got on the tube and gone to Brixton Market, spent half and been over the moon with my meal. I can't stress enough how desperately I do not want you to order from this place. I phoned up to seek some kind of explanation as to why my food was 2 hours late and colder than it was before it went in to the oven. I was offered no apology and half odd when I next ordered. I can't fathom why on earth the half with at the other end of the phone could have thought I'd ever spend any money there again. I wish I could leave less than 1 star, because everything was god awful. 0 stars. 0. A big fat 0. You absolute cretins.

Order was lost and the operator tried calling this place twice, in the end had to opt for a money back

Disgusting pizza. Very low quality. Small portions. Incorrect toppings. Massively disappointed.

Speed delivery but I m sorry it was the worst pizza and mozzarella stick I have ate in my life Not good at all Sorry guys

The pizza is always nice but it is VERY expensive. Delivery is always over an hour (I live a mile from the restaurant). Good quality if you can afford it.

disgusting pizza. Horriblly greasy, couldn't even eat it

What we ordered was mostly what we got. A few mozzarella sticks short of the order. Ordered a Thin and deep pizza got two half way between the two.

Completely overpriced tiny pizza. You can get a better deal everywhere else for a bigger better pie. Pizza didn't taste bad, it was the usual shit pizza you get after a late night of partying and everything else has closed.

It took over an hour to reach me and it was cold and soggy. When I called the restaurant they were rude and impatient.

Dry pizza dough with poor quality toppings. could not even finish eating it.

So bad - gave us pepperoni on what was meant to be a veggie pizza!! I took a bite and I was really upset. Not good food at all. Avoid

Pizza base was soggy, and covered in oil. Barely warm on arrival. Not a nice experience!!!!!!

I WOULD GIVE ZERO STARS FOR EVERYTHING, THEY ONLY GOT THE STAR BECAUSE IT WONT LET YOU GIVE A ZERO RATING.AVOID AT ALL COSTS....LITERALLY YOU MIGHT AS WELL STARVE.This is literally the WORST takeaway place i have ever ordered from, it took 3 HOURS to get delivered,i paid by card so i had to wait. we had to ring them at least 4 times. you think they would be apologetic, they werent. telling me its human nature, the place is busy, what at 1am on a monday night, i got the food at 4am. pizza was cold, was promised free ice cream, free drink. we got nothing. was told to ring the manager the next day.Rang up the next day, conveniently when i wanted to speak to him he wasnt in, same guy on the phone as the night before, literally one of the most ignorant people i have ever spoke to! i rang the people at Just eat who credited me because the manager 'wasn't in' to talk to them to refund me DO NOT ORDER FROM HERE UNLESS YOUR HAPPY WAITING 3 HOURS FOR COLD FOOD. WORST PLACE AND STAFF EVER!!!

Terrible pizza and took 2 hours to arrive on a Wednesday. Very poor.

The pizza was really tasty, good quality ingredients and delivered right on time.

I've been living in London for 3 years, and definitely it was the worst experience that I had.. worst pizza ever, everything was wrong, since I called them, the guy was really rude, and then, I ordered 2 large pizzas which I paid 30 pound for them, plus an ice cream that never arrived, I called them again asking for my ice cream, and why they send me 2 small pizza which were cold, and they told me that was too late to send an ice cream again... so everything was messed up, I hope that they had a bad day, but definitely I won´t order again anything from them. I Waited 2 hours for 2 disgusting pizzas, very disappointed.

I ordered mozzarella dippers with garlic and herb dip, cream cheese jalapeño bite things and chicken kickers with garlic and herb dip. What I recieved was 2 x portions of jalapeño cream cheese bites, 1 x chicken kickers and 1 x barbecue dip. Very disappointed as the food look like good quality.

Food quality was not too bad and the food was presented cleanly in good quality packaging. But for the price could have been better. Onion rings and nuggets were a bit on the soggy side. It's not a bad place if you just want an average quality meal.

Food took over an hour to arrive. In that time I called up to find out what was happening and was assured that my order was correct. When it did finally arrive, it was wrong. Called the restaurant to resolve the matter I was left on hold for over 10minutes before being dealt with rudely. I ended up having to complain through just eat as i was ignored by Gourmet Fresh Pizza.

We cancelled due to 1 1/2 wait and I have sent an email regarding a refund

Order delivered 2 hours earlier than requested. How can this still happen?

This place is a massive con!!! The reviews are all fake if you keep reading same reviews by different names! The pizza was awful! Processed meat and soggy bottoms! So bad we rang to complain..... But not this restaurant that answered the phone.... A completely different place! False advertising! Called just eat to get a refund for awful food and being scammed! Do not order!

Fast delivery but really was poor. Soggy pizza, pretty tasteless and the mozzarella sticks were lacking and sort of flavour

I'm not sure if people that leave reviews here have ever had a real Italian pizza, but the pizzas that I've ordered are as far away from being Italian as the sun is away from the earth. These were probably the most disgusting pizzas I've ever ordered in my life. The base is soggy and oily, the ingredients are anything but fresh and we received the wrong dips for the mozzarella sticks. My girlfriend ordered the parma pizza plus artichoke and basically had chunks of ham thrown on the pizza and the artichoke was none existent and my pizza was just outright disgusting. On top of that we had to wait for ages for the delivery. Save to say we won't order food from here ever again!

Pizza was dry and bland and delivery was half an hour late.

Great service. i just wishe it was faster but it was reasonable because i was very far. Thank you!

To be fair the pizza arrived on time. However it was frankly not good at all. I chose this restaurant because of the rating. A closer look shows that all the 6/6 ratings are left by a few accounts (tara etc.) who always write within 15 minute intervals. Is this me being suspicious?

Took over 90 minutes to deliver despite calling after an hour and being told it was 5 minutes away.

Amazing food, bursting with flavour! Better than dominoes and papa johns hands down! Super friendly delivery guys!

For a gourmet takeway, I found the experience (packaging, ingredients, taste of food, etc) pretty average. It's not a bad takeway, just ok.

Delivery took over an hour as I had fallen asleep when they arrived, when speaking to my boyfriend the following morning I realised only 2 out of 3 pizzas arrived, I then called to explain and was told that they didn't know anything about it so had to call the evening manager after 6 who then sent me the wrong order again. When I called to request a correct order I was called a liar and told that customers like me should be banned from just eat although I have never had an incident like this before. I had been polite throughout the interactions but he was the rudest, most disgusting person I've ever spoken to. DO NOT ORDER FROM THEM AS THEY ARE THIEVES RUNNING A SCAM.

I'm Italian and honestly this is not an Italian pizza

Pizza were Not great at all...we hardly could find cheese in the "4 cheese pizza". BBQ Chichen Was a disaster. sorry

Food was borderline ok. took over an hour for 1 pizza to be delivered. Called them and was told order wasn't placed, only for them to find the order and finally deliver it

It took them 1.5 hours to deliver and the food was cold.

Didn't deliver paid for and requested items.

Only delivered half of my order, took forever

Food took over 90 minutes to arrive. Fail. Pizza was cold and rubbery, ate one slice and threw it away. Fail. Chicken nuggets were basically uncooked. Fail. People on the phone were extremely unhelpful. Fail. Never again.

Pizza was overdone and ran out of fanta

Good pizza but forgot my drink and dip

There was a mix up with my order but the man on the phone was great. Thank you

Food was cold and most definitely not worth what it cost. Took over an hour to deliver.

Well it was one of the few that was open and available to deliver at 11am so I ordered from there rather than wait for the Japanese place I usually order from to open. It's been an hour and 40 minutes since my order and the pizza is still not here. I could have ordered from the other place and it'll be here by now....I almost suspect they just left my order there until there were more orders for them to make a batch delivery...

Nothing gourmet about this place, they didnt bring my full order, and when i asked them to do bring what they had left out, they just refused. terrible customer service

Pizza arrived 2 hours after we ordered

We never received our food as we waited one hour and a half and decided to go to sleep. Please can a have some sort of reimbursement?

The worst pizza I've ever had! Soggy, thick and bad quality ham, terrible value and over 1h30 delivery time. The list just goes on. Honestly don't do it.

Unfortunately the pizza and the bread were cold and pizza not really spicy

Too expensive for the small pizza that was given, its didn't even taste exceptional. The only good thing was that the pizza came on time.

Only for when everywhere else is closed and you fancy pizza for breakfast ...

After having ordered from Gourmet Fresh Pizza before, I was very disappointed tonight with the service I have received. Part of our order (mozzarella sticks) was missing, and our additional toppings were apparently ignored. Our request for no chilli fell upon deaf ears. Disappointed. An accurate delivery time does not make up for an inaccurate product.

Ordert a vegetable lasagne but unfortunately I couldn't find any vegetables apart from a tomato sauce and 3 peas. Food was just luke warm.

Slightly less hot than would be ideal but of course that is expected with takeaway. Very good pizza and extras

Shocking attitude and customer service

Delish pizza but was 10 mins late and only warm. Still super tasty though