Frankie & Benny's New York Italian Restaurant & Bar in Merthyr Tydfil

We visted after shopping on a Monday evening thinking the restaurant would be quiet so a walk in wouldn't be a problem but it was busy tracy showed us to a table straight away and the new menu didn't disappoint we also looked at the Christmas menu and it looks delicious so can't wait for it to start the food and service by the whole of the team at Merthyr are a credit to their manager can't wait to vist again Thank you 😀

Lovely staff, food, cleanliness, atmosphere and incredibly quick service! All round an AMAZING place to go and get a quick bite to eat. I recommend the House Mac n Cheese, Southern fried chicken wings and the crispy calamari starters. If you’re in Merthyr and looking for a bit to eat, then this is the place to go!

Not good. It took us 45 minutes to get our drinks. When they did come they were taken to the wrong table. We ordered food and drinks at the same time. We waited and hour 15 for food we never got. In the end gave up entirely as people who came after us were getting food before us. The restaurant wasn't even that busy. They were focusing on food to go rather than the restaurant. We complained to staff who said a manager would call us back. This never happened. We wouldn't return.

We live locally and decided to call to Frankie & Benny's for an impromptu lunch. We were quickly greeted and shown to a comfortable seating booth. Our server, Callum was superb. An absolutely charming young man who explained that he was interested in both acting and rugby. He offered the same deft service, attention to detail and politeness that I'd expect in a high-end London restaurant, rather than a provincial chain of diners. Our food was cooked perfectly and delivered at our preferred pace (giving us time to enjoy our cocktails first, then making our meal orders, followed by a good 20 minutes before we were ready to order dessert). Relaxed service for a relaxed lunch. A very good dining experience, enhanced by Callum's superb style !

Popped in this month for a bite to eat and was happy with the customer service didn't have to wait long for our food Really enjoyed . Family had a great time and will be popping again to try there desserts Our server Tiffany was very polite service with a smile is what all places need

The food is great but the service time is poor takes 30 minutes for someone to take our order and total an hour for the food to even arrive to us.

Party of 5 for our friends son 15th birthday, got there for 4.30pm as planned, sat in the seat in the photo opposite (just as full as well), ordered drinks and meals and chatted while we waited. About 5.15, we noticed a couple who came in after us getting served before us, we said nothing and 5 mins later our meals started arriving. The others in the party had theirs so I sat there for about 5 mins after which a waitress passed so I asked about my Lasagne that I ordered. Off she went, stopping to take another table's order on the way as it was filling up there by now (must have been at least 5 tables occupied by now). Another 10 minutes went by without an apology or reason for the delay before I noticed the manager (I think as she wasn't in uniform) carrying my meal, by now, the rest had finished their meals and had shared their Pizza's with me. As she approached, she said 'here's your Lasagne' (still no apology) to which I replied 'no thanks', she turned on her heals and headed back without a word. The waitress who had taken or order had gone on her break and was horrified when she came back on duty and heard what happened. She approached us with an apology assuring us the orders had gone through. I now know why I don't go there often.

Do not go here! Recommend either the nantgarw or Cardiff branch. Firstly, after booking we had to wait 15 minutes for anyone to seat us whilst staff were stood around laughing and joking with each other or stood on their mobile phones. Secondly, food came and the pasta was horrible. It was watery and bland and half the pasta was cold! My partners burger was taken to the wrong table and placed there. A server then went back to that table took the burger from another family and placed it in front of my partner. Only half of our order arrived at the table and had to wait another 10-15 minutes for the rest to arrive. When there’s just two of you and only 2-3 sides ordered it seemed beyond. Once a manager - I’m assuming - was told about the complaint with the pasta we saw them laughing about it before coming to the table. The service and food is disgraceful. Honestly stay away.

The food was delicious, cauliflower bites were amazing the steak was cooked to perfection by chief Sam and chicken burger was delicious and the milk shake was delicious, amazing atmosphere staff can't do enough thank you for a lovely evening

The restaurant was busy when we arrived but that didn't spoil our experience, we was shown to our table and given a menu , straight away we ordered our drinks , a few minutes later we ordered our food my oh had the meatballs and his steak that was cooked prefect and to finish he had a milkshake, I had chicken and pasta amazing service and food yet again Thank you so much

Never again will I come here again. The staffs attitude was quite abrupt and rude. If I wanted attitude off the staff manager included I would have gone to Karen’s diner. They really need to touch up on customer service. Also the loos were very dirty too. The boy who served us just didn’t seem like he wanted to be there and it clearly showed with his attitude.

Let’s start with a positive Nice greeting and seated quickly. Downhill from there, we were expecting a full restaurant as it’s half term but it was quiet with lots of empty tables. From what we could tell there were 2 staff serving tables. We waited an hour for someone to take our food order. My 3 year old granddaughter always has the macaroni cheese, it’s her favourite so we ordered that. I ordered vegan wings, vegan pizza and my husband had the calzone and daughter had the pasta. The macaroni cheese came first, the little took one spoonful and wouldn’t say anymore, my daughter commented how different it looked to usual and I tasted it and it tasted exactly like Heinz tinned macaroni. Looked like it too. We called the lady over and asked if the recipe had changed and she said no. We explained it is a favourite of granddaughter and the pasta is usually smaller in size and sauce tastes nicer. She checked with chef who said it definitely wasn’t a new recipe and wasn’t from a tin. The lady got the menu for granddaughter to choose something else. We could see the adult meals sitting on counter (pass) and there they sat, they were joined by more meals and they still sat there. No one came back to ask what we wanted to order for granddaughter to replace the macaroni cheese and no one brought our food, 25 minutes passed as we kept trying to see where any staff were. A table were given their food from the counter and sent it back and then ours came, mine was cold (pizza) husband and daughters were warm. Still no meal for my granddaughter as no order had been taken, the lady realised she hadn’t taken a new order and asked what she wanted, we said she can share ours now as we will be finished by the time hers is cooked and cools down. She was apologetic, offered some fries. We declined. No one asked if we wanted drinks. We had to find cutlery on other tables. It is my granddaughters 3rd birthday today, and we spent over 2 hours in Frankie and bennies for what was a dire service, and awful meal. So disappointing. I’ve added a photo of the macaroni cheese served to us today

This month we ditched Cardiff in favour of somewhere a little more local. The restaurant was very clean and tidy and we had a choice of seating. We ordered the Hotdog, Double Bacon Burger, New York BBQ chicken and Brisket Fries. This is the first time in a while that we all really enjoyed our meals. My Burger was cooked to absolute perfection and one of the best I have eaten in some time. The Brisket Fries were amazing. We will be back here again as one of our family favourites.

The nicest Franky and Bennys in the area. Enjoyed the hunters chicken and my youngest had the meatballs (they were huge). You also get 30% off mains with a cinema ticket. Absolute bargain!

Great food and service Not busy but our server looked after us well The food was hot and was tasty Arrived quickly was offered desserts but declined as the portions were a good size

A faultless experience, the service & food was of an excellent standard, it was very busy but felt really relaxed in there due to the efficiency of the team, the place was also spotless, credit where it’s due, this is one very well run restaurant, definitely will return in the future.

Food was great and Sue our waitress was lovely! Would recommend frankie and bennys! Lunch was a good deal too!

Brilliant service and staff were lovely with the children. Every order out of the 27 was correct and they encouraged the pupils to get involved with a Christmas game of finding the elves. Brilliant all round

Had a lovely meal, restaurant was nice and clean our server Sue was very friendly and helpful, So were the other staff we had contact with, the food was of a very good quality, overall a lovely experience and look forward to another visit on the near future.

She was lovely Made our experience extra special Food was good Slightly expensive but it wouldn’t deter me from going back

We used to visit Frankie and Benny's so often for breakfast it was a standing joke in the family. NOT ANY LONGER. On the last visit we ordered Eggs Benedict. The whites of the eggs were raw. We sent them back but the replacement eggs were no better and now the ham was scanty and dried out. On the previous visit we chose full English. The sausages weren't tasty as they used to be and the bacon was cremated. You are no longer offered butter but given chemical full spread which is not very pleasant on toast. The lunchtime offer was little better when we visited in August. Portions are skimpy and not very well garnished. It used to be a favourite for family celebrations but we are looking for a new venue.

Gone downhill AGAIN long wait between starters and mains being served not all the table recieved there food at the same time other tables the same.resturant priortising dilveroo over seated customers.not value for money overpriced bland burgers shame it was so good before covid .

Before Covid we would pop to Frankie and Bennies on a regular basis for breakfast, there was nowhere better for quality and value for money. Bottomless coffees, fresh, well cooked food and real BUTTER! Now, the last twice we've been the breakfasts have been appalling. Bacon extremely over cooked, eggs undercooked, not once but twice during a visit after sending them back and then being told that thats the spec they are told to cook to, scabby pieces of ham, no coffee refills and the only option for toast is Flora margarine 🤢. Very, very disappointed. Will not be returning.

Absolutely delicious meals x 4. Clear plates with no complaints. Will be back no doubt. Best rack of ribs I’ve had in a long time.

We called here while traveling to Cardiff, I ordered spicy meat balls which had no spice. I also ordered breakfast tea which was luke warm and didn't help the tea bag give it's flavour. The venue music was that load I could hardly hear what my partner was saying!! The food came in a timely fashion. Thought it was very expensive and sides were very small for their price

Absolutely disgusting service. Waited 20 minutes for drinks, ordered food at the same time, some food came but 2 others didn't which meant the 3 people had more or less eaten before their meals were serviced. They were busy making take a ways whilst we were waiting. I discussed my disappointment with the waitress who was very nice it wasn't her fault. We then ordered 2 more drinks only to be told 10 minutes later there was no passion fruit then the drinks turned up!! I thought the service was disgusting every time I go there something happens, I will not go again neither will I recommend and write frankly the bill was 95 quid minus the 2 pasta meals but I want my money back!!!

For a chain restaurant it’s pretty expensive for what it is but that’s a company issue not a restaurant issue. I have food allergies and they’re very accommodating to that but I have also done takeaway from them via things like justeat a few times including their “ghost kitchens” and it’s just awful - like seriously don’t bother with ordering it on the apps. Let’s talk food. I have never had a bad meal here. (ignoring the terrible online app experiences and just focusing on actually sitting in the restaurant) . I’ve never sent anything back or ever had a quality issue. Inside the place it’s comfy enough, the food is always hot and the wait times are reasonable. what kills the internal atmosphere for me is the birthday routine where they blare music and turn the lights off. Great someone’s kid is having a birthday the other end of the building, that doesn’t mean I want my conversation interrupted and to be sat in the dark. I imagine this is a company thing but it’s a terrible gimmick and that plus the price is why I usually try elsewhere first and go here when my go to places are busy.

Food was ok but took ages! Really fell down when it came to bar service! Ordered drinks on arrival and 45 minutes later we had to insist we had our drinks. Young guy behind bar seemed clueless and the cocktail we ordered was a mess. Staff constantly seemed to be urging some response from him but he seemed as though he couldn’t care less. Spoilt the visit!

Half Term Pizza Making Workshop 30/05/23 - Definitely recommend! Leo & Lacey love Pizza, so what better way to start the day than getting involved in a slice of the action, where they created their very own masterpizza!! Tracy was awesome, welcomed us and made us feel part of the F&B family! Leo & Lacey donned their Chef Hats and Aprons, enjoyed choosing their own ingredients, decorating their pizza and were entertained by an activity pack keeping them busy while the pizzas cooked in the oven with Chef Dave on hand to ensure they were cooked to perfection!

We hadn’t made a reservation, but when we arrived the restaurant wasn’t that busy there was plenty of empty tables, we were found a table immediately and didn’t have to wait to be seated. We thought the air conditioning was on as it was really cold in there. When we asked we were told the air conditioning wasn’t actually on it was because all the doors were wide open. We had our starters at a reasonable time, then it took over a hour and eventually having to ask the waitress, how much longer would it be before our Mains of Pasta Carbonara, Pasta Arrabbiata and a garlic flat bread would arrive, The waitress who was nice but seemed a little lost inquired, when she eventually came back to us, she said they were plating it up now, we were about ready to leave without food at this stage but thought okay if it’s being plated. It actually took another 15 minutes or more before it arrived minus the garlic bread, we had to ask for that and for Parmesan it wasn’t offered as you would expect when ordering pasta. We were sat right by the kitchen and it seemed that they were so busy with takeaway meals that the people in the restaurant were not the priority., Takeaways seemed to be the main priority, we joked we would have received our food quicker if we had ordered it for delivery. We saw a few drivers collect, deliver and return and leave again with their next deliveries. We did observe that burgers and hot dogs were being served quicker to some diners but I also heard one waiter apologizing for the delay with another couples meals and when we were leaving another elderly couple stopped us they had been there just as long as us and hadn’t received any food at all. We felt so sorry for them as the ladies husband wasn't feeling very well by this time and they were frustrated with the extremely long wait for their food.

An awesome evening and the deputy manager is brilliant . Well worth a visit the food was amazing I would recommend the salmon and desert was lovely.

After waiting 35 minutes for our main course, we had a bollagnais that was all pasta and no sauce and a cajun chicken wrap with 4 small stripes of chicken that wasn't even a quater of a breast with 2 drinks and one garlic pizza the bill was £29.90 . Not good food, not good service and not good value . We used to go every weekend but won't be going again.

Been to the Restaurant a few times before which was great. This time however. The menu has changed and limited variety. Meat balls were dry and tasteless. Beer tasted a bit funky and my Daughters carbonate was like a microwave value meal. Won't be going to this chain again. Was expensive for poor quality food. On a Plus side. Staff were friendly and welcoming

We visited for a birthday meal Tuesday evening. It wasn't much warmer inside than outside! We shivered while awaiting our food and left our coats on to eat. Our children wanted dessert and we rushed them in order to get back to the car and warm up! Not the warm welcoming atmosphere expected from a restaurant! This as really put us off any future visits.

a group of 4 of us went to this restaurant on a friday night with a reservation, it was very busy but we were seated straight away. however, we were greeted quite rudely by the staff on the desk and were treated in a rude...

Ordered a BBQ platter for 2 which was enough food to make us full. However taste was lacking and was mediocre at best. Despite this, our waitress Leah was absolutely lovely and was very accommodating. She was running around at 100mph bless her! made the...

It’s gone expensive for food that is average at best, and I haven’t enjoyed for quite a while. My burger lacked taste.. I did like the chicken wings.

I popped in here with my mother on Saturday for lunch and we were very impressed with everything. We were greated promptly and show to a table, our server was lovely, polite and helpful and our food arrived in no time. We hadnt booked but...

So it all began on a Friday evening, admittedly showing up with no reservation as original plans were halted. Greeted in a friendly manner, noted we had no booking then told to wait to one side. What proceeded was silence, for the best part of...

On a recent trip to Wales we stayed at Merthyr Tydfil for 3 nights, on our 1st night we visited Frankie and Benny's, we were so impressed with the food we returned on our 2nd night, had we not been in Cardiff on the 3rd...

Family meal out at Frankie and Benny's Merthyr today, the food was excellent and Sue our waitress was attentive, friendly and courteous, the portions were generous and everyone really enjoyed

Second time at this restaurant. Not a great experience the first time but thought that might be a one off. Staff were lovely, really friendly but the restaurant was very short staffed, especially for Father’s Day. First drinks order was wrong, waited a long time...

Celyn Martin was my server, amazing food, really good service and food quick!! Cant wait for another visit

Visited the restaurant on Saturday afternoon for a birthday. Loved our server Brandon who nothing was too much trouble for. The food was perfect and spot on will be returning very soon.

Sue is a credit to your company she is so knowledgeable and nothing is to much for her the food was amazing and the lunch menu is very big

Carrieanne was an amazing server with a funny sense of humour. She was very knowledgeable about the menu and was warm and friendly. She kept checking everything was okay with our meal which arrived very quickly and was delicious. We will definately be coming back....

Lady Fay who served us was lovely and helpful & very cheerful, just a shame the breakfast is finished now

Brilliant food and amazing service! Bret couldn’t have been more helpful. Will definitely be back soon!

Brilliant service Thank you to all the staff serving tonight Fitted our family of 12? At very short notice for a birthday celebration for our granddaughter Service and food was excellent Thank you so much

Lazy staff!! Wow! Came in here as a family and the staff are more interested in having a good old natter than serving the customers. Service was very slow and very poor. Will not be returning.

Me & my friend came to Wales for a weekend of hiking. We spent ages trying to find a place to eat, after being turned away due to a long wait time, we are so glad we returned here and was able to eat in....

Great service, food was delicious and pipping hot. Good veggie options too. I had the chicken parmigiana and it was actually really really tasty, thoroughly enjoyed it!

They had been a mix up with my order, after I’d mentioned it, the lad dealing with it couldn’t do enough to sort it. Thanks.

Has a lovely meal to celebrate my daughter’s graduation in nantgarw and the lovely girl who was our waitress was friendly polite attentive and made our evening special. Her name is Nicole and please give her some recognition as I also noticed how good she...

went there for my birthday as a treat from my son food was great the staff were exceptional especialy Owain and Brett for singing happy birthday to me

Visited tonight the food was okay , the staff looked like they were really struggling , management no where to be seen , very sad to see , the staff that are serving really need more support from management !

Awful visit, atmosphere was horrendous and my food was wrong but at that point I just got on with it! Clearly not worth the money and I won’t be returning.

Visited with friends and had a lovely time. Our waitress Sue was very friendly and professional. Will be back.

Meg was amazing so attentive, happy and enthusiastic she was very attentive and met all needs she’s a credit to the business! Will definitely be returning.

Sue was amazing tonight and really made us feel welcome as a family, she was attentive and couldn’t do enough for us this place has really changed pre-Covid and it really shows will be returning!

Recieved great service from Fay . Fay gave recommendations on some cocktails 🍸 all together she was very welcoming and checked throughout our meal to see if everything was to our liking

Visited today with my daughter and I can not recommend this place enough. Owen and Brett went up and beyond for my daughter and myself. The food was outstanding and came pretty quickly considering how busy and full The restaurant was. Can’t wait to visit...

We came as a family for food after the Cinema Had amazing welcome fab service very very helpful welcoming and had amazing food and drinks would commend 100 per cent and will deo be coming back !!! Thanks bret and gang !!!!

Lovely food, lovely service Fay went above & beyond to make our lunch time perfect for me & my friend. Will be back very soon

Great welcome from Faye and the staff at frankie and Bennys. fantastic food Faye always makes us feel so welcome love coming

Lovely family evening, our waitress Laura was really accommodating with our daughters nut allergy and service was prompt.

Food was nice but the wait was ridiculous. Arrived at 7pm, didn't get asked to order until 7.20pm. then we waited 20m for starters, and another 25 for mains. Very unimpressed with the service. Kids screaming everywhere and kitchen shouting top of their lungs.

Great table service, very polite and friendly. Helpful and checking up on us constantly, very nice to talk to - jodie

Really good table service very happy and polite couldn’t speak higher of her and overall very good day at frankies.

Our waitress was Bella and couldn’t do enough for us. We were a big party of 13 and nothing was to much trouble. Lovely food all served at the same time

Sophie the new assistant manager served us this evening for my daughters birthday meal and she was fantastic.. Went above and beyond to make sure we had everything we needed even when they were short staffed.. Thank you Sophie a credit to the buisness xx

Went to frankie and bennys for a birthday, even with barely any staff we were fortunate to have sophie as our waitress for the night! She was absolutely delightful and couldn’t of asked for better service. Thank you sophie!

Terrible…. Do your self a favour and don’t visit this place. After a evening of bowling and playing in the arcade opposite we decided to visit here for a family meal. Ordered our drinks, one of the drinks was a pint of large that actually...

We came tonight for a family meal. All the staff where excellent from owain at the door to the amazing bar staff Tom. Our waitress Lucy was fantastic nothing was to much trouble. Food and service was spot on even on a busy Saturday night.

We were staying in the Travelodge & stopped here for breakfast in a fairly large 9-strong group before heading off to a family christening. In spite of the party size (& no prior booking) I was impressed that they were able to seat us promptly....

Lovely desert to finish off but if your ever wondering what to order get the double bacon cheese burger with streaky bacon and Monterey Jack cheese, always hit the spot. The service there was good and very friendly

Jodie our waitress was extremely attentive, welcoming and friendly went above and beyond for us during our time at F&Bs would highly recommend and come again.

Food was Lovely amazing table service from faye.. loved the brownies. Tea was delicious Thank you so much............

Really enjoyed our visit. Wonderful service from fay today. Really attentive, quick and friendly. Filled our drinks without us needing to ask. We will definitely be back soon.

Visited the restaurant after school with my two little ones and family. Ordered drinks, 15 mins later the waitresses came back and said there was no blackcurrant for whoever ordered anything with blackcurrant (3 of us did).I can live with that so ordered alternatives. We...

Brilliant service by Bella, Sophie and Jodie! It was my mates birthday and Bella put her heart and soul into singing for him! Great service and will definitely visit again, they deserve a pay rise

Sophie, jodie and Bella, what amazing customer service! Great positive vibes they brought to us and the surrounding tables! These ladies need a pay rise! (also Bella has the best birthday song dance moves)

Waited over 1/2 an hr for order to be taken and 1 hour for food .But they had No buns for the burgers ,have you ever heard anything like it plus we’re out of other items their gin and tonic was like a slush puppy...

Had a Lovely Meal here this afternoon, Food was 5/5 and the Service from Jodie was Perfect! She was so Friendly and Helpful and couldnt do enough for us. Will definitely be back Soon.

Had a Really good visit was served by Fay who was an absolute star and couldn’t do enough for us. Food was good and the atmosphere too, nice to see people working with smiles on their faces

We regularly visit Frankie and Benny's in Merthyr not only because we love the food but service the staff provide is second to none. Nothing is too much for them and they go out of their way to make sure you are happy with everything....

Brilliant service staff were lovely was served by Carys and Jodie both lovely girls definitely recommend

we had a lovely night the food was delicious props to the kitchen ! we thoroughly enjoyed , highly recommend the cajun brisket burger and bacon and cheese loaded fries :) our waitress Bella was so nice and couldn't do enough for us made us...

Thank you for making our visit as easy as possible. The food was 10/10 too! We were served by Sue who made it incredible for us to peacefully eat our food!

Visted Monday and had great service from Sue! Was able to recommend some great vegan options which were lovely.

Amazing service by our waitress jodi, service with a smile, nothing was too much trouble. Thankyou jodi

Fast friendly service from Jodie who served us from starters to finish. Lovely food for good value to.

I was greeted by a waitress called Jodie she was really friendly and polite i didn’t really know what to get on the menu so she gave me suggestions so i chose 2 that she suggested and they was delicious as we was talking to...

Carys was great, made an effort and cared about her role. New manager than was on point. Food was great.

We have just stayed local to this restaurant and have been a number of times over the last few days. There is a nice menu and a gluten free menu too which is lovely for someone who is gluen intolerant. The staff here are very...

Had a lovely meal with friends and our children. Food was really good and our waitress Sue could not have been more helpful and friendly. Her knowledge of vegan options and allergies was spot on. Thank you. Will be back 😊

Excellent service, excellent food. Served by Sue during our visit and I have to say this service was second to none. Owain greeted us at the door and we felt welcomed from the off. Enjoyable visit thanks to the staff and quality of food.

My friend and I had a lovely meal on Friday night. Our waitress Sue was lovely and really helpful with meal choice.

Customer service was good.. our waitress Fay was helpful polite and efficient. Food was lovely . Even with a small child under one it was an enjoyable place to have lunch.

We went to Frankies and Benny’s September 2021, and the lovely Jodie was a star such great service from her. Highly recommend this place x