Frankie & Benny's in Edinburgh, City of - Phone Number, Reservations, Reviews

Wife and I popped in here for a quick lunch today and the food really surpassed our expectations. My wife really enjoyed her fusilli arrabbiata ('not too spicy, just right') and my lasagne looked fantastic and tasted even better. The service was excellent and we were really looked after by Emilia. Excellent value for money. Thank you.

Amazing food, amazing service. What more to say, will go back again and again :) Clean tables, on point with poertion size for good value. Worth a visit. Happy all round from all of us.

Great for a good portion size worth and if you want to fill yourself for the next couple of hours . I recommend the bbq chicken fries and the margherita pizza, as both were outstanding! Service was very kind and attended whenever I needed something extra.

Service was great from chloe at frankie and bennys ocean terminal, patient with my kids and extremely helpful. Food was great.

Very friendly service, Beatiful view, very family-friendly with toys and food for the small kids, fair price (refill for sodas).

Close to the Vue cinema. 30% off Mains if you show cinema ticket. Friendly service. Chatty waiter...................

Had a wonderful meal, service by Elinor was superb, she is so friendly and helpful, made the experience that much better.

Lovely place to go for a family outing. Our server Eleanor even made sure we got a dessert that wasn’t on the menu as a special treat for my mum. Great customer service.

Really enjoyed our visit here. Our server Eleanor was lovely and the Chicken Halloumi burger that was recommended was just what I needed. The portions are a good size and you don’t have to wait long so good if you’re in a rush or hungry like me!

Wonderful service from Eleanor when we went in before the cinema. Didn't have long before our movie started and she made sure we got served quickly and our food came out not long after. Can't fault the food either, very tasty. 10/10 all round.

Went for lunch before cinema, very quick service, food was tasty and quick service. Staff all very friendly, will be back again

Wonderful atmosphere, and even better carbonara. Kerry, our waitress for the night, was very kind. Special thanks to the whole staff for having us so late!

Really accommodating! We have allergies so going out to eat can always be daunting. F&B have a fantastic 'allergy tablet' which makes it less of a minefield and keeps us all safe. Nothing seemed to much trouble for our waitress Kerry either!

Went for a lunch with friends and food was delicious and our server Rachel was absolutely brilliant. Will definitely come back

Good food and attentive service! The price is definitely worth the taste 😋 The 30% discount if you have movie tickets helps with the bills too. Will definitely go back.

Visiting there with my friend for a lunch. Had a delicious Vegan hot dog. Friendly staff and quick service. Lovely view of ocean.

I believe Ocean terminal has the worst Frank&Benny’s I ever had a chance to visit. I had dinner in this place couple times now before cinema. Every time I was disappointed and because of how bad food was last time, I won’t be coming again… First of all Garlic bread , if you can even call it like that as it’s nothing like garlic bread , it’s pizza dough that’s absolutely drowning in oil!! Hardly taste any garlic , absolutely terrible. Buttermilk chicken burger was the worst burger I ever ate, chicken was drowning in oil !! It was so greasy that after couple bites my stomach actually started to hurt. I left most of my meal on plate. Why I planned to still pay for it ( even though I don’t think I should’ve since burger was cooked terribly) I was really surprised when server came to take dishes and saw my plate was half full, she didn’t even asked was there something wrong with food. This wasn’t the first time I was served terribly cooked food here but it was definitely worst.

Walked in after having a really bad day to get some lunch on Saturday the 9th September at about 13:35. Waited at the door to be seated only for the two women at the bar to look at me, not say anything to me, and then complain to each other that I was there alone and that they “didn’t want to seat me.” Already embarrassing when I’m there alone and for two women to basically mock me for being by myself was the cherry on the cake of a fantastic day.

Food was lovely. We were not rushed, great view to look out to. Service was excellent from most staff but young Ewan stepped up a few points by being so welcoming, polite, very informative, nothing seemed too much for him even though I changed my mind about 3 times. I suggest he is promoted once he is old enough to serve alcohol as he is an asset to the company. Thankyou young man and best wishes for your future

Terrible service average food, Long time to be served. Doesn’t work to come here. They promisse a kids menu and you need to wait an ice cream until you give up and pay the check.

My partner chose this place for lunch and going on past experiences with Frankie and Benny's I didn't have high expectation; on this visit however, I was very pleasantly surprised! I had the Mediterranean grain salad - I wasn't expecting anything great but instead was surprised by how tasty, fresh and light it was with a good combination of ingredients. My partner and friend were also happy with their food. Service was ever so slightly slow, the reason for this being that they appear to be inundated with takeaway orders. The man who served us was very affable and looked after us well. Another thing, a member of staff who appeared to be a manager was wandering around in blue jeans. This looked a bit too casual and also didn't do much to distinguish him from members of the public. Overall experience was fine, for the price you really can't complain. I would certainly visit again.

Terrible gone downhill greatly. Dont know what's happened. Waitress didn't even wait to hear our drinks order,had to call her back to finish giving order. Waited 30 mins for food to arrive,could see it on counter. If waitress spent less time chatting to barman and more time serving ... Slow to clear away plates, food wasn't good, not up to usual standard. Burger was overdone . Wont be back usually looked forward to eating there not any more. Notice they have removed all the old photos etc that made it authentic. RUINED it wont be back.

This place was awful. The staff had no idea how to serve people, the menus had left over food on them, the cutlery was dirty. The food was not nice. I get that this is a tourist destination but make some kind of effort please 😳

Not been for ages but this restaurants really friendly with fresh food. Guy serving was friendly and the peroni is 5 stars

Warm welcome and quick service from the friendly manager. Clean restaurant and lovely food and drinks. Will be back!

En sortant de la visite du Brittania, petit resto sympathique, personnel souriant, bon rapport qualité prix.

visited on NYE 2022. Didn’t book however the restaurant was not busy. Meal was well cooked and presented. Staff and Management were happy to chat which always makes the restaurant experience more personal. We were given a table with a sea view.

Havent been to F&B's for ages. But Menu has not changed and service was basic. Nothing to write home about Im afraid. Looking dated and tired.

Perfect place to feed hungry teenagers - prompt service , good banter from Ewen the manager and Ellie who took our order.

Tried to book a table via booking system for a special occasion. Booking system doesn't work (tried different IE's and mobile app). Branch details on website and app don't work either. My wife found the phone number via Google search and had to call to make a reservation. Then onto the dining experience itself! The restaurant is in Ocean Terminal Edinburgh, which is a shopping centre with multilevel carpark. Upon parking and entering the shopping centre entrance on level D, we found the stairwells were closed with MDF barriers screwed into the door facings preventing entry. Waited 5 minutes for the lift and gave up waiting for fear of missing our reservation (booking was for 18:00). Another party and ourselves resorted to going out to the car park and using the ramps on foot to get to the next level, which is clearly dangerous. Arrived at the restaurant at 18:07 to find a fairly long queue (3 different parties). 2 staff on front of shop alternately showing people to their tables. Unsure if the first party had a table booked but the 2nd and 3rd parties didn't, which required some discussion with the front shop staff before being shown to their tables. The 3rd party were made to wait but were two young ladies, perhaps 14 or 15, and didn't seem to quite know how to respond so took a while for them to make a decision. Anyways, by the time we got to the front of the queue it was 18:12 so we were 12 mins late for our reservation - 5 mins of which was waiting in the queue. The front shop member of staff made a smart quip about us being over 10 mins late and that he was about to mark us as no shows so we would have lost our table. My wife pointed out that we had been waiting for 5 mins in the queue, to which he replied "no you haven't". So my wife is a liar then? I then pointed out the challenge we had with the stairwells and lifts, to which he replied "I have no control over what happens along there" whilst waiving his hands in the general direction of the red car park. Perhaps not but neither do I and it may be an idea to make customers aware of access issues at the point of booking given that you work there and would be aware. Party of 4. My pizza was burnt, other 3 were OK. Mozzarella sticks were about half the size they used to be and grossly overpriced for what you get. Made Manager aware of my opinion upon leaving, in front of the member of staff with whom I had issue. To be fair to the manager, he was perfectly professional. Won't be back though.

Excellent service from Kris and the team. Food was brilliant and quick. Beer quality was perfect lovely punk IPA

Food was prompt and tasted lovely. Staff were attentive and nothing was too much of a hassle. Would recommend to friends and family

After a long day in the town site seeing and as we were staying locally on our last night in Edinburgh wanted somewhere close and easy. We've been to a few F&B and knew what to expect. Food was great, service even better, a nice...

food and service a bit of a mix, goodish bits, ok bits, and should have done better. a nice steak was spoiled by tinned mushrooms, a overpriced hotdog was smothered in too much sauce and dried onions, bits of the meal were hot, others luke...

First time for us eating in a Frankie and Bennys! What an excellent experience, very friendly server who went out of his way to make sure we were sorted and happy! Food was amazing, lots of choice and very tasty!

Ocean Terminal, given where we stay, is not somewhere we visit very often, but my hubby and I were sent there yesterday to get our next Covid and Flu vaccination and given that it was late in the afternoon we decided to have a meal...

We visited F&B's on a Saturday evening expecting it to be very busy. It was half empty and the reason soon became apparent. We ordered a cheese burger and a 'classic' hot dog, although I use the term 'classic'' very loosely. The abrupt serving assistant...

Excellent venue and fantastic waitress. Basia was extremely good at making sure we had what we needed in a timely fashion. Served with a smile and a friendly manner. Great food Excellent service fabulous for a meal pre the 🎥 We will be back

Good choice of food for the family with good quality - we especially loved the kids menu. We would come again if ever visiting Edingburgh again

I booked a table for myself and 4 kids and was told I would need to wear a mask when moving around the restaurant. I said thank you but I am exempt. The staff member then told me I would need to wear one when...

After a basic meal that was put together in less than 5 minutes from order I asked for the bill. The rude waitress shouted at the top of her voice that my husband's card was declined. I gave her mine and again she proceeded to...

Ellie handled my allergy amazing, something I don't find much eating out - thank you so much you've made my day :) The food was fab too and loved the cocktails especially the blueberry mojito thank you to the chefs and bartenders on Monday 20th...

My missus and I had an exceptional service by Emilia at Ocean terminal .. Congratulations to her....

We missed our tour bus and had 35 minutes to kill so popped by this restaurant because of its stunning views. Service was super accommodating for my disabled father, the food hit the spot, and our server Angie was amazing! What a happy accident we...

Great, quick, friendly service from Angie and we had a lovely meal with 30% off because we were going to the cinema here too.

Food was as expected good range including kids menu. Staff helpful & friendly, especially our server Angie.

Thanks for a good meal and service at this restaurant friendly service good food and served by angie

Couldnt have asked for better service! Angie was an excellent server, and the food was brilliant, I loved the christmas pudding sticky toffee pudding.

Great Breakfast! Fantastic service as always from Angie. Lovely breakfast menu with great options for kids too.

I love this place! Always been my go to family restaurant. Paddy is just amazing. What a gentleman he is - always such a welcoming smile and warm attitude towards all customers! Thanks guys as always xx

Excellent service and grest food. My wife said her chicken burger was moist and tender, best she has had. My steak was cooked perfectly

Fantastic views as we were sat by the windows, food was yummy and service was very quick. Staff were welcoming and friendly.

The staff were very friendly and the food was delivered quickly. There were surprisingly decent views as we were sat near the windows. The food was nice as usual for F&B’s.

We are a family with two energetic children and the staff where so so lovely from our first step into the restaurant! We asked to sit near the window and we where given the option to sit on the balcony where our crazy 3 year...

We were staying nearby on a short city break and after a tiring first day, with a 4 hour drive before visiting the Royal Yacht nearby, we lazily wanted some easy comfort food on our doorstep. The friendly staff managed to find space for us,...

Was served by a lovely waiter named Robert, he was extremely friendly and went over and above to make our meal perfect, he deserves a pay rise! Will definitely be back and hope to have Robert serving us again :)

Popped in for food, first time since reopened. Nacho our server was very friendly and helpful. Felt genuine not forced. Food came out prompt and hot. Can't wait to go back

Came in for lunch, the man at the desk was extremely polite & helpful explaining the one way system. We was quickly seated and served by a really lovely waitress, I have forgotten her name (sorry) she said she was from south Africa. We both...

Was not expecting much but was pleasantly surpriesed. I was greeted at the door by a friendly manageress. She clearly explained the one-way system and what was in place because of covid. Nacho was our server. He was friendly. He recommended the Mac and Cheese....

Popped in for food with the missus and got to say it was FAB. Nice selection and very tasty! Service was on point too! We will be back

As we are in Tier3 our restaurants all have to close by 6pm. This meant a lunchtime meeting with my friend. All the social distancing, track & trace measures & one way system in place. Menu gave great choice. I chose chicken wrap & my...

Excellent Covid-19 precautions in place, so felt very safe. Serving staff were brilliant BUT the food was diabolical. Myself and daughter love F&B margarita pizza, so that’s we ordered. It was awful. Really awful. The tomato base is usually tasty, not so yesterday. There was...

My wife and I enjoyed a good meal here one evening last week. The service and food were of good quality. The only issue we noticed was that when table and chairs were sanitised the framework of the chairs (the part one would hold when...

We wanted a bite before our movie and decided to try F&B as we have never been. We got the Caesar salad and rigatoni Bolognese. The salad was so basic, I don't understand how it was 11 pounds. The croutons were soggy and the lettuce...

I came with my girlfriend around 13.00pm, there was five empty tables close to the window. After waiting 5 minutes to be attended, one girl from the staff came to give us a table. I asked her about the possiblity to take one table close...

great breakfast choice, food was prepared quickly and hot lots of choice of breakfast and not too pricey

Decided to come here the other day with my sister for dinner around 6pm, restaurant was not particularly busy, maybe one or two tables and plenty of staff around. The woman at the bar gestured that someone would be along in a second to take...

Friendly manager ( Michelle) lovely food and lively atmosphere/ the place is clean and very busy / !! Thank you for your welcoming!!

Went down for a few beers and watching the rugby was greeted by a lovely barmaid called Nichole who was very attentive, very smartly dressed and pours a great pint. Great asset to the Frankie and Benny’s team in ocean terminal.

Came with my two young children, early Saturday lunchtime. Was shown to a table with no pleasantries and given the wrong menu (breakfast). There was a new staff member being supported by a more experienced one in our section as well as others but service...

After visiting the cinema my partner booked our table for us and three kids. We initially had to wait 10 minutes to be seated and 35 minutes later we still hadn’t been approached by a member of staff to at least take a drinks order....

This diner centres its service around what suits them best. If you ( like us ) visit when it’s very empty and ask for one of the favourable tables by the window, they will actually say “ we don’t offer waiter service here ) it’s...

Nice pre movie meal tonight with great friendly service from Aleks. Nice birthday celebrations for other guests too.

Disagree with some of these comments, we dined here as a large family with babies in buggies and my elderly mum who is wheelchair bound. We had booked in advance as we needed wheelchair access and buggy spaces and over the Christmas period we knew...

I have to say after reading some of the other aweful reviews im not surprised we were treated as badly. We were basically turned away because we had a baby by 3 women that couldnt have been less helpful. They said there was no space...

Food wasn't what was stated on the menu. Cajun chicken wrap was more salad than anything. Strawberry mess waffle had no meringue and was swimming in strawberry sauce. When I told the waitress this she just said okay. Had to ask twice for a refill...

I came here with my kids as a treat and we were so disappointed. We use Frankie and bennys at fort Kinnaird a lot and always delighted with service and food and expected the same from here but unfortunately it was the opposite. We stood...

Disgusting behaviour at the ocean terminal restaurant this morning. Asked to be seated outside on the big table, lady came running to tell us we couldn’t sit there and that it was reserved and we can wait at the door. (We has been waiting) mind...

Got seated quickly but didn't get drink orders taken for 10 mins and having to actually ask to get it taken then didn't receive for a while so asked Derek and he gave us our drinks and when my food arrived there was next to...

We had tried without any success to book a meal in many establishmentsin the City of Edinburgh It may be wise to note as we will in future that it was in the lead up to Christmas the Christmas Market was in full swing and...

Quick service, nice choices on menu. Didn't feel crowded although there were lots of people milling about. The chicken and fettuccine pasta was OK and the portion was generous.

Came in today with my granny for breakfast, had a beautiful meal, fantastic service from one of your waiters Derek very bright cheery and attentive and was also happy to win 6 times on the tombola. Always a nice meal at the restaurant.

Had a lovely pizza and spaghetti with a bottle of wine and lemon meringue for desert. Food was really good but above all, was served by a lovely guy named Shreyan. He was super friendly, chatty and gave us lovely service. he was the cherry...

Buena comida, del estándar de un sitio de comida rápida. Quién sabe del funcionamiento de un restaurante se dará cuenta...

Wir waren heute zum zweiten Mal,dort Essen,weil wir die Amerikanische Küche mögen.Das Ambiente ist gemütlich.Das Personal ist freundlich. Wir wurden...

Been to this Frankie and Benny’s many times always nice food and service. Helpful with my allergy requirements. Thanks to Derek! cheerful helpful member of staff.

Lovely staff, very friendly and chatty. Great food too, the breakfast steak was a nice rare and the pancakes with bacon and syrup really hit the spot 😋

Went this morning and had a nice cup of tea and the breakfast pizza. It was really good. Staff were busy but extremely good and efficient. 10/10 would come again.

non si mangerebbe poi così male ma non si può e non si deve assolutamente chiamare carbonara una pur accettabile...

Came here before the cinema with my boyfriend food came fast which was good. No complaints about the food. Service was amazing from a dark haired male server. Didn't catch his name but excellent service. Visited Friday 27 Sep in evening.

Popped in before cinema. Angus was our server. He was so friendly and helpful. Even helped my very fussy awkward friend choose a meal. Love the cocktails and the new semi freddo dessert

Went down to Frankie and Benny’s last night for a few beers and was meet by a lovely cheery faced girl called Zoe she was fantastic at her job as soon as your glass was empty she was right on the ball asking if you...

There is such a random selection of reviews on here. We had good friendly service and got a nice table looking over the water. The food turned up very quickly, it was hot and tasty, the price was what I would have expected.

Had a lovely meal here the other day will definitely go back. The staff were lovely. Great atmosphere x

We were treated very nicely by all the staff and beata, and our waiter angus were very polite and took care of all our needs in a timely fashion. We even got a little birthday celebration!

Myself my husband and my sister was on holiday in Edinburgh and we went here for Breakfast before we went on The Royal yacht Britannia, the young lady who we found out later was the manageress and the young man who served us on the...

Download the app and get a voucher to make it even more value for money. This restaurant has great views over the Quays.

Just popped into this establishment, 7:20pm, Friday. No Strawberry Daiquiri, blender broken. I pointed out that the blender was broken three weeks ago, when I was last in, no reply. I then asked for a pint of Samuel Adams, guess what, none, there was also...

Food was excellent. Service was excellent and Zoe the waitress couldn't do enough for us. I noticed all of the staff worked hard throughout the café.

Tutto sommato abbiamo mangiato, ma nulla di particolare da segnalare. Mia moglie voleva il mezzo pollo arrosto con sola insalata,...