Based on 2.272 opinions finded in 3 websites
Based on 2.272 opinions finded in 3 websites
Nº 394 in 699 in Medway
Opinions
Delicious food, very well presented, by Robert and Natalia. Ola our waitress was great. I would definitely recommend this restaurant. Thank you 😊
Bella P . 2024-12-02
MORE AT Google
Ordered, never arrived. Poor service.
Ashley . 2024-11-29
MORE AT Just Eat
I recently visited Frankie & Benny's and had a wonderful experience. The food was delicious, with generous portions and a good variety to choose from. Everything we ordered was fresh and flavorful, making it a satisfying meal. What stood out the most was the exceptional service we received from Robert. He was incredibly nice, friendly, and attentive throughout our visit, ensuring that we had everything we needed and making us feel genuinely welcome. His positive attitude added to the overall dining experience. I would definitely recommend Frankie & Benny's for a relaxed and enjoyable meal, thanks to both the tasty food and the outstanding service!
Laiba Irshad . 2024-11-29
MORE AT Google
Great Food Fantastic services Thank you very much Natalia and Robert you are super stars high recommend See you soon
Anna Wesolowska . 2024-11-29
MORE AT Google
Great place with excellent food and choices of drinks
Daniela Georgieva . 2024-11-29
MORE AT Google
Robert was so gentle and the atmosfere is amazing 👏
Mirela Degeratu . 2024-11-29
MORE AT Google
Yes I have been there and I try Italian 🇮🇹 food every thing’s are amazing and serving nicely and staff are great specially restaurant manager Mr Robert He treating well so. All good 👍
Tariq Mughal . 2024-11-29
MORE AT Google
Have here dinner yesterday. Amazing spaghetti carbonara. Definitely come back
Jaroslava Hrabakova . 2024-11-29
MORE AT Google
Very welcoming on arrival. Order taken promptly and drinks and meal arrived in good time. Meal was good and the service was excellent.
Peter Steer . 2024-11-27
MORE AT Google
Brilliant waiting staff. Tasty food. Fast service. Reasonably priced.
Nikki Rouse . 2024-11-27
MORE AT Google
Amazing! Absolutely banging. Quick service, amazing food. Almost forgot I had a film to go watch Scotty was amazing! Thank you so much for the good food and atmosphere.
Christopher Rose . 2024-11-27
MORE AT Google
Not over busy, but food and staff very lovely
Debbie Jennings . 2024-11-26
MORE AT Google
Went to Frankie and Benny’s today for my birthday before an afternoon of bowling. Excellent service, huge portions of delicious American style food. The staff were very good but special mention goes to Jamie who made it all run so smoothly and he was such a lovely man. Thank you for the birthday cake Jamie and for singing Happy Birthday to me
jen C . 2024-11-10
MORE AT Google
lovely staff, amazing new menu, great night, amazing server called izzy !!!
Izzy Armstrong . 2024-11-08
MORE AT Google
Popped in for a milkshake and ended up getting a small meal for my daughter. Brilliant, friendly service. We were the only ones in the restaurant and they were still attentive.
Farhana Manekia . 2024-10-24
MORE AT Google
Went here for a family birthday, the food was amazing as was the customer service!
Ade C . 2024-10-23
MORE AT Google
Food was horrible just warmed up Lasagna garlic bread not crips sweet potatoes fry’s were cheep and nasty, had no fresh strawberries in my pudding. Lady’s loos no soap or loo roll. Young lady who served us was very nice. This use to be one of the best places to eat. Never again just horrible.
Babs Webber . 2024-10-19
MORE AT Google
Quite a decent meal, don't like the queuing at the bar to order though, I think you should be served at the table if you're seated to order from a menu.
Mark Marlow . 2024-10-19
MORE AT Google
The burger I ordered was ridiculously over done and cold when it arrived, tasteless and chewy. The oil in the fryer needs to be changed/filtered daily. Not monthly. I feel like my fries were cooked in engine oil rather than cooking oil. Will not be using again. Absolutely disgusted.
Sam . 2024-09-30
MORE AT Just Eat
the food did take a bit longer to arrive than expected, but honestly, the male manager was super helpful and really made up for it. he kept us updated, which was nice. the service overall was great – friendly and attentive. so while the wait was longer, the staff definitely turned it around!
Krow Kid . 2024-09-29
MORE AT Google
The restaurant that’s recommended by local people. The portion is very big (for an Asian lady), I ordered half rack of BBQ Ribs with jacked potatoes and the ribs is very tender and tasty. My mum ordered a Chicken Parm pasta and it’s nothing miracle but satisfying. The price is not cheap but reasonable, 4 dishes below (for 4 people) costed us £92.5 in total. The food took ~10mins to arrive and the service/staff is fantastic. All in all it’s a comfort food that won’t disappoint.
Isaree Wongkhwanmuang . 2024-09-28
MORE AT Google
Jamie served us and was really friendly, the food was amazing.
kya finch . 2024-09-17
MORE AT Google
Great food, staff was lovely, shout out to Jamie, made us feel welcome and was very friendly
Craig Sparks . 2024-09-17
MORE AT Google
Great service and great staff, 5/5
Del Reeve . 2024-09-16
MORE AT Google
Good basic food. Good service. Easy parking. Friendly, helpful staff.
David Webster . 2024-09-15
MORE AT Google
food portions minimal for the amount charged. missing fries...wont be oddering again.
Steve . 2024-09-08
MORE AT Just Eat
Lovely meal, food was fantastic, staff were very polite and friendly xx
Trudi Kinslow . 2024-09-03
MORE AT Google
Really good food, excellent value especially for the kids. New manager with the tattoos was fantastic and seems to be doing a great job and the Portuguese waitress was incredibly helpful and lovely. Only slight criticism was the chill in the air, but the manager realised it was an Aircon issue and sorted it.
O W Deer . 2024-09-01
MORE AT Google
Food was as good as you would expect from a chain restaurant. Food came out very quick and the waiter was friendly and great with the children.
Callum Johnson . 2024-09-01
MORE AT Google
Great food, served really quickly. Jamie is friendly and always welcoming. Nothing is too much for him and always puts a smile on our face :)
Chloe West . 2024-08-20
MORE AT Google
Needs improvement. Service is very slow, even on quieter days. When the food does arrive, it's often luke warm and tasteless. There is also a distinct lack of attentiveness from staff. Not a great experience.
Rowan Alexander . 2024-08-19
MORE AT Google
Came here on A-level results (got BCC). Free pizza definitely cheered up my mood at least and the waiter was very nice
Sarah Pugh . 2024-08-15
MORE AT Google
Good service and pretty decent food l for what it is. Limited vegi / vegan options. Nice chilled experience.
Will Robertson . 2024-08-13
MORE AT Google
Amazing customer service by Jamie. Neat, clean and tidy restaurant with wonderful ambiance.
Olumide Oshikoya . 2024-08-12
MORE AT Google
Lovely place for a spot of lunch, family friendly
Amanda Chorley . 2024-08-07
MORE AT Google
Great service. friendly, knowledgeable and attentive. Answered all my food queries with confidence and quickly.
Irafan . 2024-08-06
MORE AT Google
Stopped off for some lunch. Oh dear. Tired, weary, dark and dated. Food took about 2 minutes to arrive which says a lot. Well it does say is the microwave works. Bland food and totally uninspiring.
Chris Woodford . 2024-08-02
MORE AT Google
It was a very busy day, the female waiter that served us was very polite and attentive despite of this. Also the food was lovely, good price for such lovely food.
SGS Entertainments . 2024-07-29
MORE AT Google
Wouldn’t feed the food to my dog, toilet smell
Samuel Haymes . 2024-07-27
MORE AT Google
The food is bad and table service was bad and the drink was okay and the Communication was bad
Lucy Coole . 2024-07-25
MORE AT Google
Music a bit too loud, but relaxed atmosphere
Claire Williams . 2024-07-24
MORE AT Google
Had some lovely food here, quick service too.
jamie brown . 2024-07-23
MORE AT Google
Great meal and service as always. One of my favourite restaurants
Harry Wykes . 2024-07-23
MORE AT Google
Great value for a casual meal. The food was tasty and the service was quick. Perfect for a family dinner. We'll definitely be back for another Frankie & Benny's feast.
Gio Eldred . 2024-07-23
MORE AT Google
I got the salmon and it was way over cooked. Everything else was fine
fiona welby . 2024-07-16
MORE AT Google
Nice food , good price, good service
Nathan Moon . 2024-07-16
MORE AT Google
A tad slow on service. Minimum staff on. However, food was nice. Haven't eaten here for a while. An improvement on the last time. Staff doing well. Very competent
Rick Shea . 2024-07-07
MORE AT Google
A bit pricey but nice for a change
Leslie's . 2024-07-02
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We went for family dinner and my pizza was very poor , felt like I was eating a dry bread with tomato sauce rather than a pizza.
Faruk ÇİFTÇİ . 2024-07-01
MORE AT Google
I never write reviews but I had to with this experience. The staff were very nice no problems there, but the food was awful ordered steak and spat it out was full of gristle and rock solid. If I’m honest I ordered well done with steak because I was worried about getting ill as there was a whiff of toilet sewage throughout the restaurant! Frankie and bennys has gone downhill to what I remember of it. Needs a revamp and better chefs!
Clare Chambers . 2024-06-30
MORE AT Google
Lovely food and staff all 12 of us had a great time
Ginny Gibbs . 2024-06-30
MORE AT Google
We came for a family meal, a large party and the staff, Jamie in particular, couldn't do more for us, no task was too much. Jamie was there everytome we needed anything, was so helpful and friendly and approachable. Any questions we had about dietary requirements and just the food in general, Jamie had our answers.
Ryan Hamill . 2024-06-22
MORE AT Google
Was a bit upset by our experience here tonight. The food was average - can’t expect a lot from Frankie and bennys. The problem was the treatment of our server. We didn’t catch her name but felt sorry for her all evening as she was clearly stressed and upset, rushing around trying her best. We were mainly disappointed by who we think is the manager( as she wasn’t wearing a servers apron) deciding to argue with our server and trying to add more work to her load right next to our table! Meanwhile the same woman trying to give our server more work was happy to spend 10 minutes playing around with a set of plates at the counter until she finally served them to a family. After waiting an hour for our food, we asked our server how long left only for her to say the ‘manager’ told her that she gave us our food a while ago. The server was extremely apologetic but we understand it’s not her fault. Hopefully this issue gets sorted because the treatment and attitude shown towards our server was abhorrent!
Lucy Rose . 2024-06-22
MORE AT Google
Medway Valley Leisure Park, Chariot Way. Hate giving low reviews. Absolutely terrible which saddens me to say. Better service if we'd have spent £140+ using the Uber/Just Eats app as it was that which staff were focusing on. A gentle complaint did see some activity but still over 2 hours ......food was not that good but we had waited soooo long. To be honest whilst staff were apologetic it seems that they are under orders to ignore guests and focus on uber... be better to shut the venue so they could at least get it right for their Uber/Just Eat custom. Saw other guests leaving in despair. What a way to spoil a day out. Money grabbing venture with no care for those sitting in having to try to get some level of care. 🙄😢❗️DON'T WASTE YOUR TIME OR MONEY FOLKS
Dave Browne . 2024-06-15
MORE AT Google
wonderful food and amazing staff who were very attentive!
Ella Martin . 2024-06-09
MORE AT Google
Popped in after work rather than cook. Good quality food, very good service. Fair price.
Jon Martin . 2024-06-09
MORE AT Google
Friendly and kind service from Harry
Gemma Daisy Spiller . 2024-06-09
MORE AT Google
Really delicious food, the music is amazing there and also the atmosphere is lovely!
Samira Yasmin . 2024-06-08
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My partner and I visited with our toddler. The toddler has both Dairy and Soya intolerances and I am a very difficult eater. Jamie and the chef bent over backwards to give us a Tailor made meal each. Both of which were fantastic! I can not thank them enough.
Lauren Whiteing . 2024-05-30
MORE AT Google
We had a great time tonight, at first we did order a bbq burger but got the wrong one however our waitress Izzy was amazing and we had such friendly service with her. Although she was super busy she still managed to make sure we were okay and met the needs we required. The hot cookie dough was impeccable. Izzy thank you for such an amazing night.
Sophie Brindley . 2024-05-29
MORE AT Google
Izzy our waitress was amazing, wonderful young lady!
Molly Behn . 2024-05-29
MORE AT Google
Great service provided. Well presented and really friendly staff. Jamie in particular. Very welcoming and friendly. 5*
Matthew Harding . 2024-05-28
MORE AT Google
Not been Frankie & Bennys in years. Not changed much and nice selection for foods. Need a few more options for the drinks. Please clean and tidy. The food was yummy. I will now make sure to visit more often
Jess Valentine . 2024-05-28
MORE AT Google
My server Isabelle was really nice and paid loads of attention to me, even recommended my new favourite cocktail!
Khateba . 2024-05-26
MORE AT Google
Had a lovely meal served by the lovely Harry. Great food and great service. We will be back 😊
Emma T . 2024-05-25
MORE AT Google
Amazing service, great food highly recommend coming here :)
Claire Steel . 2024-05-24
MORE AT Google
Quick service and food excellent. Will go again.
Ken Dog Training club . 2024-05-24
MORE AT Google
Very nice salad and great service
Aaron Hickman . 2024-05-22
MORE AT Google
Ordered a takeaway order and was a bit delayed because of a JustEast issue. Harry was very pleasant and helpfup, him and his team member in duty very accommodating whilst I waited. Excellent service all round!
Elliot Fisher . 2024-05-20
MORE AT Google
Friendly staff a good family atmosphere
Robert McNair . 2024-05-19
MORE AT Google
Harry was a lovely server, food was amazing service was quick! Will be back for sure.
Rachel Salter . 2024-05-19
MORE AT Google
Harry was a good waiter, customer service with a smile is always appreciated.
Jack Jenkins . 2024-05-19
MORE AT Google
Friendly and efficient team members. Waiter was polite and attentive. Food came out in good time and good quality.
Rebecca White . 2024-05-19
MORE AT Google
Decent food, friendly staff, supports taste-card so great value too!
Jamie G . 2024-05-19
MORE AT Google
Very pleasant waitress, great atmosphere as usual!
Jessica Mills . 2024-05-18
MORE AT Google
food was really good, had all arrived in a timely manner hot and flavoursome , staff was extra helpful and smiley, 10/10 would come again
Harvey Sussex . 2024-05-17
MORE AT Google
Nice lunch with my friend. Harry was very helpful
Alicia Wykes . 2024-05-17
MORE AT Google
Food was absolutely awful burnt pasta, burnt meat, tasted like it was re heated multiple times. Sent my food back and got refunded, would not recommend.
Damien Kennard . 2024-05-15
MORE AT Google
Friendly service, food was out quick and was very tasty.
Autistic and Scared . 2024-05-14
MORE AT Google
Called into Frankie & Benny's at last minute with my Feancee and mum we were greeted by the manager and shown to our seats. We were introduced to Jamie who looked after us right through our stay Jamie was excellent and so happy top quality customer service. Food was outstanding great evening thanks to Jamie and staff.
Mark Homewood . 2024-05-12
MORE AT Google
Nice meal out, friendly staff and lovely food. Will be coming back!
Jimmy Morris . 2024-05-12
MORE AT Google
Jamie was our waiter (& has been before). Always very friendly & really helpful.
Donna Samuels . 2024-05-11
MORE AT Google
Great food, the waiter Christian was really friendly and helpful!
Laurie Barnwell . 2024-05-11
MORE AT Google
Popped in after Hollywood bowl. Food was good but small,ish, portions and a tad pricey. Staff very good and food arrived quickly. 9 adults and everything was fine.
Andy . 2024-05-07
MORE AT Google
Came for my husbands birthday. Lovely salmon from the new menu. Thank you Jamie for a nice evening xxx
Amanda Wykes . 2024-05-04
MORE AT Google
First time here for my friends birthday. Jamie was brilliant. Had a gluten allergy and was very accommodating
john harding . 2024-05-04
MORE AT Google
Friendly service from the staff. Food was good.
Reece Dineen . 2024-05-04
MORE AT Google
Alex was so lovely! She made the atmosphere great and the food was amazing
Karragon Tobin . 2024-05-04
MORE AT Google
Great service, put up with me being drunk! So sorry
Susan Olabisi . 2024-05-04
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Thanks Jamie for a great meal. Made my friends birthday special
Yasmine Bance . 2024-05-04
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Alex was a very attentive server.
Anna Kelleher . 2024-05-04
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Came for my father in laws birthday. I’m gluten free and it’s one of the only places with a big GF menu. Staff were very accommodating
claire Lewis . 2024-05-04
MORE AT Google
Arrived at Frankie and benny’s this evening as we made a booking. Was seated and given our drinks, but after this we wasn’t spoken to, our order wasn’t taken. Waited 40 minutes and by then I had enough of waiting. People who came in after us was having there orders taken and even having food coming out. It’s very poorly organised and managed. Spoke to a member of staff and I explained the situation, he checked when we was seated and came back to apologise.
Adam Nicholls . 2024-05-03
MORE AT Google
The launch of the new menu and it was dead with no atmosphere. The menu had little choice and the food and wine were poor, pasta was rubbery and the wine tasted like it had been watered down ( £20 per bottle) I was handed a review card at the end of the night and the waitress tried to talk me into leaving a positive review by advising she would take money off my bill if I did it there and then. We had wine so I get that my bill would have been more expensive than usual but £188 for three people is way over priced. We could have gone to a real Italian restaurant, or even London for that money. We wont be going back I'm afraid, it was poor.
Gillian Lavery . 2024-05-01
MORE AT Google
Alexandra was amazing! Very quick service and she was so polite! Thank you x
Molly Lee . 2024-05-01
MORE AT Google
Lovely food, would defo recommend, Alexandra who served us was brilliant and really helpful, made the night so enjoyable
Callum O'Meara . 2024-05-01
MORE AT Google
Lovely restaurant, great atmosphere. Food is quick and always tasting great. Was served by Marie tonight, she was very pleasant and polite. Only fault I would say is that the music is quite loud, so hard to have a conversation. Would recommend to anyone.
Kayleigh Carruthers . 2024-04-28
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Great service, relaxed atmosphere, helpful staff!!
Rachel Betts . 2024-04-28
MORE AT Google
Great service, Izzy looked after us. She was very friendly and happy to help! The food was lovely as always.
Elizabeth Clarke . 2024-04-28
MORE AT Google
Service was quick, the vibe was good and Izzy our waitress was friendly and accommodating!
Holly Ann . 2024-04-28
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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960 Opinions
Went for Sunday lunch and had the three meat roast which was outstanding. The meats were beautifully cooked and potatoes were crispy. Thoroughly recommend, we will be back.