Frankie & Benny's in Medway

Popped in for a milkshake and ended up getting a small meal for my daughter. Brilliant, friendly service. We were the only ones in the restaurant and they were still attentive.

Went here for a family birthday, the food was amazing as was the customer service!

Food was horrible just warmed up Lasagna garlic bread not crips sweet potatoes fry’s were cheep and nasty, had no fresh strawberries in my pudding. Lady’s loos no soap or loo roll. Young lady who served us was very nice. This use to be one of the best places to eat. Never again just horrible.

Quite a decent meal, don't like the queuing at the bar to order though, I think you should be served at the table if you're seated to order from a menu.

the food did take a bit longer to arrive than expected, but honestly, the male manager was super helpful and really made up for it. he kept us updated, which was nice. the service overall was great – friendly and attentive. so while the wait was longer, the staff definitely turned it around!

lovely staff, amazing new menu, great night !!!

The restaurant that’s recommended by local people. The portion is very big (for an Asian lady), I ordered half rack of BBQ Ribs with jacked potatoes and the ribs is very tender and tasty. My mum ordered a Chicken Parm pasta and it’s nothing miracle but satisfying. The price is not cheap but reasonable, 4 dishes below (for 4 people) costed us £92.5 in total. The food took ~10mins to arrive and the service/staff is fantastic. All in all it’s a comfort food that won’t disappoint.

Jamie served us and was really friendly, the food was amazing.

Great food, staff was lovely, shout out to Jamie, made us feel welcome and was very friendly

Great service and great staff, 5/5

Good basic food. Good service. Easy parking. Friendly, helpful staff.

Lovely meal, food was fantastic, staff were very polite and friendly xx

Really good food, excellent value especially for the kids. New manager with the tattoos was fantastic and seems to be doing a great job and the Portuguese waitress was incredibly helpful and lovely. Only slight criticism was the chill in the air, but the manager realised it was an Aircon issue and sorted it.

Food was as good as you would expect from a chain restaurant. Food came out very quick and the waiter was friendly and great with the children.

Great food, served really quickly. Jamie is friendly and always welcoming. Nothing is too much for him and always puts a smile on our face :)

Needs improvement. Service is very slow, even on quieter days. When the food does arrive, it's often luke warm and tasteless. There is also a distinct lack of attentiveness from staff. Not a great experience.

Came here on A-level results (got BCC). Free pizza definitely cheered up my mood at least and the waiter was very nice

Good service and pretty decent food l for what it is. Limited vegi / vegan options. Nice chilled experience.

Amazing customer service by Jamie. Neat, clean and tidy restaurant with wonderful ambiance.

Lovely place for a spot of lunch, family friendly

Great service. friendly, knowledgeable and attentive. Answered all my food queries with confidence and quickly.

Stopped off for some lunch. Oh dear. Tired, weary, dark and dated. Food took about 2 minutes to arrive which says a lot. Well it does say is the microwave works. Bland food and totally uninspiring.

It was a very busy day, the female waiter that served us was very polite and attentive despite of this. Also the food was lovely, good price for such lovely food.

Wouldn’t feed the food to my dog, toilet smell

The food is bad and table service was bad and the drink was okay and the Communication was bad

Music a bit too loud, but relaxed atmosphere

Had some lovely food here, quick service too.

Great value for a casual meal. The food was tasty and the service was quick. Perfect for a family dinner. We'll definitely be back for another Frankie & Benny's feast.

Great meal and service as always. One of my favourite restaurants

Nice food , good price, good service

I got the salmon and it was way over cooked. Everything else was fine

A tad slow on service. Minimum staff on. However, food was nice. Haven't eaten here for a while. An improvement on the last time. Staff doing well. Very competent

A bit pricey but nice for a change

We went for family dinner and my pizza was very poor , felt like I was eating a dry bread with tomato sauce rather than a pizza.

Lovely food and staff all 12 of us had a great time

I never write reviews but I had to with this experience. The staff were very nice no problems there, but the food was awful ordered steak and spat it out was full of gristle and rock solid. If I’m honest I ordered well done with steak because I was worried about getting ill as there was a whiff of toilet sewage throughout the restaurant! Frankie and bennys has gone downhill to what I remember of it. Needs a revamp and better chefs!

Was a bit upset by our experience here tonight. The food was average - can’t expect a lot from Frankie and bennys. The problem was the treatment of our server. We didn’t catch her name but felt sorry for her all evening as she was clearly stressed and upset, rushing around trying her best. We were mainly disappointed by who we think is the manager( as she wasn’t wearing a servers apron) deciding to argue with our server and trying to add more work to her load right next to our table! Meanwhile the same woman trying to give our server more work was happy to spend 10 minutes playing around with a set of plates at the counter until she finally served them to a family. After waiting an hour for our food, we asked our server how long left only for her to say the ‘manager’ told her that she gave us our food a while ago. The server was extremely apologetic but we understand it’s not her fault. Hopefully this issue gets sorted because the treatment and attitude shown towards our server was abhorrent!

We came for a family meal, a large party and the staff, Jamie in particular, couldn't do more for us, no task was too much. Jamie was there everytome we needed anything, was so helpful and friendly and approachable. Any questions we had about dietary requirements and just the food in general, Jamie had our answers.

Medway Valley Leisure Park, Chariot Way. Hate giving low reviews. Absolutely terrible which saddens me to say. Better service if we'd have spent £140+ using the Uber/Just Eats app as it was that which staff were focusing on. A gentle complaint did see some activity but still over 2 hours ......food was not that good but we had waited soooo long. To be honest whilst staff were apologetic it seems that they are under orders to ignore guests and focus on uber... be better to shut the venue so they could at least get it right for their Uber/Just Eat custom. Saw other guests leaving in despair. What a way to spoil a day out. Money grabbing venture with no care for those sitting in having to try to get some level of care. 🙄😢❗️DON'T WASTE YOUR TIME OR MONEY FOLKS

wonderful food and amazing staff who were very attentive!

Popped in after work rather than cook. Good quality food, very good service. Fair price.

Friendly and kind service from Harry

Really delicious food, the music is amazing there and also the atmosphere is lovely!

My partner and I visited with our toddler. The toddler has both Dairy and Soya intolerances and I am a very difficult eater. Jamie and the chef bent over backwards to give us a Tailor made meal each. Both of which were fantastic! I can not thank them enough.

We had a great time tonight, at first we did order a bbq burger but got the wrong one however our waitress Izzy was amazing and we had such friendly service with her. Although she was super busy she still managed to make sure we were okay and met the needs we required. The hot cookie dough was impeccable. Izzy thank you for such an amazing night.

Izzy our waitress was amazing, wonderful young lady!

Great service provided. Well presented and really friendly staff. Jamie in particular. Very welcoming and friendly. 5*

Not been Frankie & Bennys in years. Not changed much and nice selection for foods. Need a few more options for the drinks. Please clean and tidy. The food was yummy. I will now make sure to visit more often

My server Isabelle was really nice and paid loads of attention to me, even recommended my new favourite cocktail!

Had a lovely meal served by the lovely Harry. Great food and great service. We will be back 😊

Amazing service, great food highly recommend coming here :)

Quick service and food excellent. Will go again.

Very nice salad and great service

Ordered a takeaway order and was a bit delayed because of a JustEast issue. Harry was very pleasant and helpfup, him and his team member in duty very accommodating whilst I waited. Excellent service all round!

Harry was a good waiter, customer service with a smile is always appreciated.

Harry was a lovely server, food was amazing service was quick! Will be back for sure.

Friendly staff a good family atmosphere

Friendly and efficient team members. Waiter was polite and attentive. Food came out in good time and good quality.

Decent food, friendly staff, supports taste-card so great value too!

Very pleasant waitress, great atmosphere as usual!

Nice lunch with my friend. Harry was very helpful

food was really good, had all arrived in a timely manner hot and flavoursome , staff was extra helpful and smiley, 10/10 would come again

Food was absolutely awful burnt pasta, burnt meat, tasted like it was re heated multiple times. Sent my food back and got refunded, would not recommend.

Friendly service, food was out quick and was very tasty.

Nice meal out, friendly staff and lovely food. Will be coming back!

Called into Frankie & Benny's at last minute with my Feancee and mum we were greeted by the manager and shown to our seats. We were introduced to Jamie who looked after us right through our stay Jamie was excellent and so happy top quality customer service. Food was outstanding great evening thanks to Jamie and staff.

Jamie was our waiter (& has been before). Always very friendly & really helpful.

Great food, the waiter Christian was really friendly and helpful!

Popped in after Hollywood bowl. Food was good but small,ish, portions and a tad pricey. Staff very good and food arrived quickly. 9 adults and everything was fine.

Friendly service from the staff. Food was good.

Alex was a very attentive server.

Great service, put up with me being drunk! So sorry

Thanks Jamie for a great meal. Made my friends birthday special

First time here for my friends birthday. Jamie was brilliant. Had a gluten allergy and was very accommodating

Came for my husbands birthday. Lovely salmon from the new menu. Thank you Jamie for a nice evening xxx

Came for my father in laws birthday. I’m gluten free and it’s one of the only places with a big GF menu. Staff were very accommodating

Alex was so lovely! She made the atmosphere great and the food was amazing

Arrived at Frankie and benny’s this evening as we made a booking. Was seated and given our drinks, but after this we wasn’t spoken to, our order wasn’t taken. Waited 40 minutes and by then I had enough of waiting. People who came in after us was having there orders taken and even having food coming out. It’s very poorly organised and managed. Spoke to a member of staff and I explained the situation, he checked when we was seated and came back to apologise.

Lovely food, would defo recommend, Alexandra who served us was brilliant and really helpful, made the night so enjoyable

The launch of the new menu and it was dead with no atmosphere. The menu had little choice and the food and wine were poor, pasta was rubbery and the wine tasted like it had been watered down ( £20 per bottle) I was handed a review card at the end of the night and the waitress tried to talk me into leaving a positive review by advising she would take money off my bill if I did it there and then. We had wine so I get that my bill would have been more expensive than usual but £188 for three people is way over priced. We could have gone to a real Italian restaurant, or even London for that money. We wont be going back I'm afraid, it was poor.

Alexandra was amazing! Very quick service and she was so polite! Thank you x

Service was quick, the vibe was good and Izzy our waitress was friendly and accommodating!

Great service, Izzy looked after us. She was very friendly and happy to help! The food was lovely as always.

really nice people! good food and quick service

Great service, relaxed atmosphere, helpful staff!!

Lovely restaurant, great atmosphere. Food is quick and always tasting great. Was served by Marie tonight, she was very pleasant and polite. Only fault I would say is that the music is quite loud, so hard to have a conversation. Would recommend to anyone.

Fantastic service by hard working staff. Lovely meal with my daughter. Looked after our every need. Thank you.

Lovely waitress, great service, food was nice, will be back.

Had a lovely meal there at the weekend. Brilliant staff and the food was quick and fantastic.x

Had a 50th birthday meal here with all family and friends, there was a lot of us but we still got served with a smile and quite quickly, all our food was correct and lovely. They were even great with the kids we had there too. Thank you for a great evening

Lovely visit for a special occasion and was made to feel so welcome. Thank you

The food was excellent with lots of choices for fussy kids. The waitress was very attentive.

The waitress was very helpful and attentive.

We were incredibly impressed with the vegetarian option at this restaurant. They were just delicious and satisfying as the non-vegetarian dishes. The service was excellent. It was an enjoyable evening.

Lovely meal for our daughter's 13th birthday. Thank you Alex for being a great waitress across our 2 tables.

Lovely vegan food!! Alex our server was lovely!

Food was nice but it took ages to come as they only had one waitress on a Friday night. How can the management expect her to be able to help every table on one of the busiest nights of the week.

Alice was our server and she was wonderful, looked after us from the minute we walked through the door. Great food, great beer and will come back soon

Made a special trip here as our branch closed years ago, staff pleasant, had to request lunch menu as not automatically given. Food was ok, nothing special - same our group.

You get your moneys worth. No need to upgrade