Based on 1.523 opinions finded in 4 websites
Based on 1.523 opinions finded in 4 websites
Nº 2256 in 2913 in Edinburgh, City of
Nº 75 of 106 American in Edinburgh, City of
Opinions
Very nice place, friendly waiter, will do anything for your comfort, food was on the table in the blink of an eye, tasted fantastic. This is the place to go.
Henk . 2024-10-28
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You perfected our daughter's birthday meal out! Thank you all so much!❤️xxx
Katharina Porteus . 2024-10-21
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Rude staff considering the restaurant was empty
Edward Martin . 2024-10-17
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We stopped here are visiting Britannia- 30% off with our ticket was very attractive. Good service and food options good. Steak a bit chewy but tasty.
Gaynor F . 2024-10-06
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We had a great experience as turists for the 1st time in Edinburgh until we got to this place. The host was very rude with an ass actitude. We are sorry for the young lady working with him. She was very nice. If you are going to improve something please hire a host that is going to be patience, show respect to your customers and an idea of what hospitality is.
Carolina Parrales . 2024-10-04
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Great food great service good atmosphere excellent food.
Jeremy O'Shea . 2024-10-04
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On my holiday currently & Rebecca helped me pick out delicious amazing food and was absolutely so sweet!
Brittany Collins . 2024-09-25
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Went out for a birthday meal, amazing service from our server Emilia. Such a lovely person and a bubbly personality. Whoever get Emilia as their server is lucky!
Isla Grieve . 2024-09-21
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The staff was very friendly. We were visiting and had many questions about the area that they were happy to chat about. The food was delicious and was served quickly. We sat near the windows overlooking the water.
Rod Foster . 2024-09-20
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Food and service was excellent! Place was quiet due to mall being pretty dead, but great overall experience.
Mike . 2024-09-20
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Visited as part of a group visiting Britannia the service was great from the greeting as we entered and our server was exceptional (a polish lady ) food was fresh hot and tasty would recommend good food choice
Steve Harris . 2024-09-20
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The staff was very Friendly and the spaghetti bowl was absolutely yummy Yummy 😋 definitely recommend frankie & Benny's to family and friends
Samantha Jackson . 2024-09-17
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Food was fantastic and comes with a great view
Derek Tucker . 2024-09-17
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Brilliant food ! Class server. Thank you so much Rebecca! Great view of the water too. Will definitely be back.
Beth Grindle . 2024-09-16
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Great view and fast service - food is alright, big portions - prices are ok, regular for the location - toilets available - great view - 30% off if you bring the Britannia ticket - ok to bring a date, but not for the first date - parking available
Isaías Faria Silva . 2024-09-15
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Pleasure to dine here, jovial staff
Stuart Ryan . 2024-09-15
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Staff were lovely. Quiet night. But great for just a nice wee dinner
Fiona Blackhurst . 2024-09-13
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Nice and enthusiastic staff. Food is really good and the cheesy garlic bread is the best thing I've ever had! Atmosphere is nice and family like but the music was a bit too loud. Other than that great place to grab a bite!
Renee Van Leeuwen . 2024-09-12
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Rebecca looked after us very well, the location and view were great, the food just right, thanks. It's a shame all the branches near us at home have closed down.
Suzy Frammingham . 2024-09-05
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We were shown to our table by a very cheery waiter, he was very attentive and patient while our Grandchildren chose. Food was very quickly served and we all enjoyed what we had chosen.
eric mccune . 2024-09-02
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The staff were great. Personally disappointed that there was no 'fish & chips' on the menu.
Gary . 2024-09-01
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The food was okay but they forgot to add spring onion to the loaded potato skins so i and to ask for them.
Jeannette Fleming . 2024-08-31
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I had the dirty Hotdog with Chicken fries, and It was amazing!
Matthew Goodchild . 2024-08-28
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Lewis was extremely polite and helpful
Mackenzie Family . 2024-08-27
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Very nice, served by a lovely waiter who checked in regularly on us.
Tracey Wilkinson . 2024-08-27
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Amazing place for Dinner! The staff is really nice and the food is delicious. The place was clean and it was pretty quiet which was a big plus for me. I was lucky enough to have a seat next to the window where I could watch the sea while waiting for my food. The selection on the menu is quite big, the servings are just the right size and the price is pretty fair as well. The staff is really nice and helpful, they really pay attention to their customers! I can recommend this restaurant wholeheartedly!
József Balázs Berta . 2024-08-07
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Nice and quiet and server was very polite & friendly
Richard Lee . 2024-08-07
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Made a quick stop here after the Britannia visit - the pasta was great, the pizzas were a bit small and on the flatter side (but tasty still). The staff was very attentive and went out of their way accommodating to our dietary restrictions. Currently (August 2024) the restaurant offers a discount when you present the Britannia ticket.
Jindřich Bär . 2024-08-03
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Service was decent. Great views. Pasta was way over cooked and sort of average for flavour, not bad not good. The meat content was pretty low in the sauce. The menu brags about letting them have time to decompose etc. this is a pretty average place for mall food. The mall looks lifeless. For us the draw was the royal yacht and we were hungry afterwards. Overall the place is a solid 3 with possibility of a 4 depending on what you order and when / who makes it. As an aside not me the Hawaiian pizza has extremely limited bits of pineapple also.
Tim . 2024-07-28
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Delicious food and incredibly friendly and attentive staff. Good offers on 2 and 3 course menus. Good view of the harbor and the river.
Paw Lyng . 2024-07-24
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Good dining in experience with a nice view of the Britannia, very nice waiters & good service. Atmosphere was pretty quiet which my brother and I liked. Very broad menu options to choose from with gluten free & vegetarian options. Definitely worth the visit !
Derek Nsoedo . 2024-07-04
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Good, not great, but excellent. Beautiful view
AmmAr Al . 2024-06-30
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Awesome service and staff! Very helpful and kind to our party with a lot of kids! Very patient and on time! Food was ok, not great but substantial.
Shefaa Mourad . 2024-06-15
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we decided to sit inside for a meal after a busy morning, the staff members are so lovely and attentive. we were served by Derek and he was such a good laugh, we felt really valued as customers and would definitely revisit on our next trip to edinburgh 😊
Chloe Hutchison . 2024-06-12
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Food very nice, service great as always. Good family day out
Steven Lawrie . 2024-05-27
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I’ve only given 2 stars. This was the 1st time I’d ordered a takeaway pizza from Frankie & Bennys - I was really looking forward to it as I’ve seen them get made in the restaurant and they always look amazing. What a disappointment! It was lukewarm - had to heat it in the oven and it tasted bland. Will not be ordering again. Delivery came at the time stated but what a let down. It’s true what they say - always read the reviews!!! In response to a poor review 1 month ago F & B’s response was that they would ensure that this would be looked at and improved - you need to replace your pizza chef!
Janis Thomson . 2024-05-27
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I was here with my family yesterday. Haven't been to a frankie and bennys in a while and was very surprised with how good the food was. The service was amazing! The girls at the bar and serving were so polite and happy. I will be back :)
Laura Joyce . 2024-05-27
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The pizza was really disgusting… the dough was poor of flavour and the cheese was not mozzarella! I’ve order skinny fries… but I couldn’t finish theme because were raw and unflavoured!!! We never back again!
Ikram Benfidda . 2024-04-15
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The food was delicious. The service was very good. Derek (waiter) was a kind, attentive and humorous gentleman. Thank you Derek.
Eszter Deli . 2024-04-09
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Every dish was amazing, lasagna, bolognaise and cheese half pizza for kid. Also deserts- like cheesecake, and chokolate shake- loved so much. Service also high :)
Andrew M. . 2024-03-31
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didnt mind at all that the food was early,was hungry
Pam . 2024-03-15
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Pleasantly surprised by our visit here. Wasn’t expecting too much but the food was really good and the service was great. Really friendly staff too. Eleanor was lovely and a good laugh. Would recommend it if in the shopping centre.
M . 2024-03-10
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I’ve put 4 stars but would give it a 3.5. Frankie and Bennys isn’t fancy and they don’t pretend to be. Often come here before the cinema which is next door and they often have cinema discounts. The chicken strips were just ok however I really rate Frankie and bennys pizza and have even had it delivered. The New York giant was generously topped and was delicious. Highly recommend you try this dish on your next visit
Scott . 2024-02-22
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I'll start on a positive, hubby loved the carbonara and we both enjoyed the sweet, brownie and ice cream. However, the burger and chips that I had was awful. I have sliced my cheek inside my mouth as the overcooked hard skinny fries were not great. The burger would have been nice if it was even warm, there was a slice of cheese on the burger however it didnt taste of cheese at all. Service was great, the place was empty though, should have taken this as a warning maybe as other restaurants were busy. Staff were great, some food good other food not so nice and fries on the dangerous side lol will vote with our feet and not return. I should have raised a concern at the time, but I felt too akward doing this in an empty restaurant.
Carolann Hume . 2024-02-19
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Myself and a friend love this Frankie and Benny's as the service is always quick with super friendly staff. My friend is vegan and is always happy with the selection to has. The location is a tad quiet but that's what we prefer and the views out towards the shore add to the ambience. Never had any problems with food as its always out quick and still hot. The staff always go the extra mile and can grant small acts of kindness randomly.
Kayleigh Hannah . 2024-02-19
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Lovely food, friendly staff, chilled atmosphere. Haven't been in an F&B for years, but was pleasantly surprised at how much they'd improved, or maybe it was this one, with an engaging and attentive bartender who made us feel very welcome.
Michael Larner . 2024-02-18
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Love the iced cold peroni and food 👍
Neil Bracewell . 2024-02-18
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We came from Edinburgh to Aberdeen on Monday the 12 of Feb.Came here for food and we were all disappointed with the food because it was all cold and the burgers were hard and the hotdog and the so called spaghetti Bolognese was cold and not nice at all.
james stevenson . 2024-02-14
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The food was delicious the staff are really kind and always have a smile on their face, the whole restaurant has a good vibe and a beautiful view of the ocean❤️
Lena Zaleska . 2024-02-14
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Very good to eat quickly and of good quality, the price is reasonable for Scotland (here everything is expensive for Latin Americans). Friendly and fast attention.
Dagoberto Cereceda . 2024-02-11
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The staff are the friendliest around and the service was great, good views too. Hate to criticise but some of the food was very underwhelming, there was a pasta dish that looked awful, and the vegetarian burger had a strong chemical like taste.
Matt JP . 2024-02-05
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Super bad service from Derek, I'm never back again.
Manuel rodriguez cepeda . 2024-02-05
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Food was horrible 🤢 and way over priced. The food is definitely not fresh. My bolinase pasta was cooked in the microwave for sure. Don't recommend witch is a shame because the staff are all lovley!
jayann scott . 2024-01-26
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Had a very lovely lunch nice food staff were lovely
Karen Campbell . 2024-01-25
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It was just one waiter and I have to say that was the best, very nice and cool service, very special, make our meal more pleasant 😊
emy marin garcia . 2024-01-24
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Best food I’ve ever tasted would love to go back!
Sean Hoy . 2024-01-19
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This was a me treat after visiting Vue cinema. Food was excellent, service was attentive and friendly and at no time did I feel that I was waiting too long. Thoroughly enjoyable.
Linda Jacomb . 2024-01-09
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Horrible! Fuyez ! Plats sans saveurs jusqu’au dessert et cafés. Vraiment pas top… j’ai pris un Mac and cheese : les pâtes sans sel et le fromage sans goût..
Jessica De Clercq . 2024-01-03
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Not very impressed with the food. Chicken with tagatelli and chips.😭
Edinburgh 1874 . 2023-12-12
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Paddy and Rose both great servers and brought a positive vibes to the tables.
Kiera Brown . 2023-12-11
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Paddy and Rose where both great servers and the food was brought hot and fresh
Niamh McCabe . 2023-12-11
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Our Christmas night was perfect. Would 100 percent recommend to anyone. Our servers were Paddy and Rose. The atmosphere was great and the food was fast to come out and tasted AMAZING
El . 2023-12-11
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Paddy and Rose had great service. Managed to deal with about 15 of us no problem. Food was amazing too
Brooke Scott . 2023-12-11
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Second visit in a couple of months, having not visited for a few years previous after some disappointing meals. Really impressed with the food and service.
Mark Riding . 2023-12-02
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Great service, and good food, although it is a bit pricey
William Whyte . 2023-11-15
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Really uninspiring, cheap tasting food with mediocre service at best. Save some money and go elsewhere. On the plus side, a fab location over looking the docks
Mike Cartwright . 2023-11-13
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Excellent, warm welcome and helpful staff who went out to find us decaff coffee because they had run out.
Kevin Davey . 2023-10-26
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Visiting here with my mate for a lunch. Had a lovely Vegan Hot Dog with chips. Love to come back again and friendly staff.
Jac Falconer . 2023-10-21
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ordered starters for 3 folk only two came out at proper time 3rd sterter came out with mains which was a portion of onion rings by the time we did get them they were cold also asked for a juice with out ice came with ice and a slice of oranges asked for this to be changed all they done was took ice out and topped it with some fresh juice poor poor also need to update online menu disappointed when asked for fish chips to be told wasn't on menu anymore not a good night
dougie loughton . 2023-10-11
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The vegan hot dog arrived smothered in so much sauce that I could barely taste it. The waiting staff took my plate away while my companion was still eating.
Helen Blackburn . 2023-10-03
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Great meal had here last weekend when visiting The Royal Brittania, the staff were friendly and helpful, the food was good and fast service will be coming back.
D Newton . 2023-09-15
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Pizza was undercooked and cold due to late delivery
Ashley . 2023-09-13
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The receptionist was great and friendly but the server (tall guy) was rude and sarcastic. He didn’t bring us water (nor even cared to ask for drinks), and then when we asked for tap water (after he’s already brought us the bill) he shook his head and made a sarcastic smile like he’s annoyed at us and our request. He wasn’t very friendly either when he was taking our order and tried to rush us. I felt a little bit targeted and felt like he was a racist because he was clearly nice to other guests. We ate here for the view but unfortunately it wasn’t compensated by the food, most especially the service.
Jj Laro . 2023-09-12
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I was told I was not aloud to order a kids meal as an adult and was laughed at by the staff
Sophie McNally . 2023-09-05
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Paddy is an amazing server, he is a caring individual and checked up on us frequently. Very pleasant experience. Great food professionally served by Paddy himself. Lovely staff such as Emilia and Basia. Fast service would recommend.
Wiktoria . 2023-08-19
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Grandson loved it not much choice for kids but he had adults Carbonara!
angela rawsthorne . 2023-08-15
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Food was awful. Didn't realise you could mess up mac and cheese. Just tasted like heated pasta, not a hint of cheese. Server was amazing though!
Claire wilcockson . 2023-08-12
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Our first visit to Frankie & Bennys at Ocean Terminal. Really nice views from the restaurant across the Forth to Fife. Food was very good and service from Wera was excellent. Good to see a wide selection of gluten free options. Will definitely return
Martin Rainer . 2023-08-07
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Its a great restaurant, great for families especially. I think that the highlight is absolutely the service though! We were served by a very kind, bald man who had great taste in jewellery. He checked in on us and was really funny! I hope he has a great day!
Talia . 2023-08-06
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Fastest service I have ever experienced! Had 20 minutes to eat before we had to get to the airport. Not only did they serve our burgers and fries in record time but the food was piping hot and one of the best burgers and fries my husband and I have ever had. Simply amazing! Walked in the door at 2:30 and were out the door at 2:50! Wow!
Svenska Fru . 2023-07-29
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14£ for a cheese burger and far too many chips is way over good value!
John Michael Miller Thomson . 2023-07-25
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Friendly service and nice views to the sea. Cheese burger was okay. Pasta Carbonara had too much pepper.
Mervi Koskela . 2023-07-25
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Muy buenas las hamburguesas, buen ambiente y buenas vistas al puerto
julio Sanz Rubio . 2023-07-18
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The food is nothing to write home about. Over cooked , over priced and under delivered. Such a shame. Used to be great
Thomas Black . 2023-07-08
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If you are hungry you can try. Especially pasta.
Radim Kracmera . 2023-07-06
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Fabulous service, food was near perfect. Everyone super friendly, Emilia helped us out, overall an amazing evening, thankyou to the team!
haylie paterson . 2023-06-23
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Great place to come and eat-staff are always polite and friendly! Service with a smile and banter goes along way. My girls and I always feel welcomed when we come monthly to have dinner. Amelia and Paddy are always on hand to greet us and go above and beyond with their customer service.
Natasha Ross . 2023-06-23
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amazing friendly service, thankyou to Emilia for helpinv us out
Maxwell Quinney . 2023-06-23
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Sehr freundliches Personal, nicht überfülltes Restaurant und schnell fertiges und vorallem leckeres Essen.
Sunny Schmälzle . 2023-06-07
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Won't be back . Staff were terrible. The manager should be sacked . Brought out cold food for children . Wrong order . Table was dirty. No cutlery. Very poor quality will never use this place again .
George Drummond . 2023-05-29
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Prima eten en mooie plek om even te zitten
Ard van Putten . 2023-05-18
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The best black and blue burger ever!!!! 🥰
Magdalena Maria Marta . 2023-05-16
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Dropped in without reservation on a Saturday between lunch and dinner. Not usually the brand of choice, but Ocean terminal is calm and stress free so a good place to unwind. Service was very good after being slow to acknowledge at check in area. We shared a delicious platter of well cooked and at perfect temperature, Steak, Ribs, Chicken, BBQ Beans, Pasta, Fries and an order of side salad followed by a rolo cookie dough dessert. When the creators of F & B create menus this is how they would expect it to be executed, I am tempted to try a branch closer to home but I am not sure they can match the delicious experience we had this weekend
Kevin Seymour . 2023-05-14
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Literally just left Frankie & bennys after a day out with 2 of the kids, been here a few times and food was delicious, couldn’t thank them, but this time round the food was a bit disappointing I must say, so In regards to that I had a word with management and he provided 1st class service to us, very reasonable! Ended up discounting our food for us due to taking our disappointment into consideration so I cannot thank the service I was receiving, there’s not many managers that would have done that either which also surprised me so thanks again. Very much appreciated.
Ryan Gray . 2023-05-06
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asked for no hot sauce, got hot sauce
stevie . 2023-05-02
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Pour manger avant ou apres le Britannia Royal yacht Pratique Pas une cuisine de folie mais bon Menu enfant cher je trouve
Antoine “Eaty” Languedoc . 2023-04-27
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Devo ammettere che subito ho avuto l impressione di essere capitata molto male. Invece ottimo rapporto qualità prezzo. Ho mangiato un piatto con salmone purè di patate broccoli verdi appena scottati e una salsa al limone e basilico. La toilette del locale era pulitissima. Il servizio è stato veloce. Sugli altri piatti non posso dire nulla ma sicuramente ho visto passare delle pizze che non mangerei...ma da italiana non faccio testo. Buono anche il caffè.
Stefania Prezioso . 2023-04-26
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Very, very quiet on a Sunday evening. Staff were attentive and food filled us up.
Jamie Morris . 2023-04-23
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Very relaxed ambience, lovely staff- they made our day (super polite, fast service and very welcoming). We had a pepperoni pizza, skin on fries and a salad- everything tasted fresh and yummy. The pizza was thin crust- just as we like it. Recommend for a light lunch after a visit to the Britannia.
Megha Jauhari . 2023-04-11
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Sorry to hear that quite a few staff members had to call in, but it was great experience nonetheless! Thank you for lovely welcome and great food.
Robertas Jurkaitis (Robbie) . 2023-04-08
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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863 Opinions
The burgers were a little too fatty and way too big to eat comfortably. You need a how to manual to be able to eat it without mess
513 Opinions
The food is excellent and the service exceptional. We really enjoyed the overall experience especially with how they treat us. Kudos to the whole team!
5135 Opinions
Loved it we went to meat up with a few friends and everyone loved it .waiters were lovely. Everything was great great for meeting up with people and very family-friendly. loved it great night out🥳🥳🥳