Frankie and Benny's in Blackpool

Lovely Sunday family treat for my boys birthday. Food and drinks were spot on, and so was the service. We were well looked after by Jay. I’m sure he was hitting on the mother in law, but she loved it and it made the meal fun

Sadly our last visit before this restaurant permanently closes tomorrow 21/05/2023 :( Visited this place for years alway good service and friendly staff! Always seem to have the same server most of the time we go. A lovely lady (not sure of name) she's been with them to 20 years! Always very warm and welcoming and can tell by she loves her job. Seen her today for last time before closure. Understandable she is upset but we thanked her for her service over years and wished her and the staff luck! Such a shame! Wish the team the best of luck for the future.

Took a youth group to Frankie's and Benny's Blackpool at the start of May, the restaurant were so accommodating as it was 30 young people and 4 staff. It was very easy to book over the phone and we pre-ordered our meal and the it was prepared efficiently and fresh, clean plates all around. All of the waiting staff were brilliant with our group, had some of the young people laughing and having great banter. We were so pleased with the service and dining experience we had here, we will definitely book here again when we return to Blackpool. Massive thank you to all of the staff for taking care of us. :)

Starting off with the service. Knowing that every time I come here I am left smiling even on bad days. Lisa the GM has always done what she can for me when I come in and has always gone the extra mile. She even made sure the table was decorated for my daughters birthday back in March. All the staff have the most positive attitude towards their customers. Everytime I come in the food is amazing and has never been a problem. Keep smashing it !

Was told I couldn't have a starter and dessert even though the set menu states 2 courses for £15.90 pizza was burnt on bottom a member of staff was climbing on the back of the seats where we were eating so she could adjust the blind then she was leaning over other customer tables nit right for a restaurant

Walked out after waiting 1 hour for food, it never arrived. Pre booked for 18:30 on 12/04, as on holiday with my son for a few nights from Leeds. The place was not full so that can’t have been the issue, they had lots and lots of takeaway order and that seemed to be taking priority. After 45 mins of waiting after ordering I asked a member of staff, they didn’t come back, so after another 10 mins I went over and asked another, he said 2 mins. Other tables were complaining and sending food back. I said to the guy I would wait 2 mins and was then leaving. I timed it, nothing arrived so we got our coats on and told him we were going, he didn’t seem bothered, none of the staff out of uniform did. We left without paying for the 1 drink we’d had and went to Mac Donald’s over the road. At no point did any staff come over to the table and apologise for the delay, we only ordered a kids burger, lasagna and salad. Truly awful and what a waste of our holiday time.

We cwmr for a birthday meal of 12band the service was impecable from the second we walked in the door. Drinks were served almost immediately, food was perfect and delivered with a smile, and the waitress could not do enough for us all and even helped us itemise the bill at the end. I would like to specifically thank Mandy our waitress as without her the night wouldnt hqvr ran as smoothly as it did. Well be back very soon cx

Booked a table online as we planned a visit for the first night of our holiday. Welcomed at the door by Emily who recognised our Yorkshire accents, Emily was really good with our daughter who has special needs seated straight away and given plenty of time to order while our drinks arrived. Staff member Simon was also very lovely and attentive. The restaurant wasn’t overcrowded so we were able to have a relaxed meal, the food came pretty quickly, all nicely cooked. Would come again when next in the area.

Hungry horse food at restaurant prices. Took my two kids (12&13) for a meal. Staff were great and friendly but the food wasn't. My mains of New York chicken was £15.90 but I could have for the same quality and quantity and presentation at a Hungry Horse for about £7.50. Kids had meatballs, four of them with Carbinara.... Very little sauce £12.50

The manager and I’m guesses assistant manager/supervisor? (Apologies if I’m wrong about your roles) were absolutely brilliant! I took my Grandad out for his birthday dinner and they were so funny, accommodating and friendly. They made my Grandads day! Thanks for a brilliant service!!

Visited this place after football match yesterday. Order food and a bottle of beer when beer and glass cases. The glass was dirty so I went back to the bar asked for a clean the barman washed another glass and started to dry it with the bottom of his shirttail. !!! When I challenged him he said his shirt was clean. Dirty minger.

We had a meal at this place before going to the cinema. The service was really nice, expecially the blond hair waitress in a blue christmas jumper. She was very attentive and friendly. The food was terrible, tasteless and of a poor quality. My husband ordered a pepperoni pizza and it came undercooked and soggy. The lovely waitress was full of apology and she took it back to the kitchen. The second pizza was a bit better but still not 100% cooked and very greasy. I'm afraid we won't be returning here any time soon.

Hi, we had booked months ago for a Christmas party of 20 or so. Two children’s homes. Weve come every year for about 5 years now. On arrival we were told by a waitress we’d been allocated several separate tables in the corner of the restaurant. When I asked the man wearing a Christmas jumper and a scowl what was going on, his response was:”it’s nothing to do with me.” I went to the cook area and asked to speak to the manager and they pointed out the scowling man in the Christmas jumper. I absolutely had to do something to save the meal so did the managers job for him. I approached a couple who’d just sat down on the long table stretch and asked them if they’d mind moving. They were absolutely fine and I asked the delightful hard working waitress to please get them drinks on us to say thank you. Then I asked the lovely waitress if she could try find another single table. She did. So eventually we all managed to sit together except for 3 of us. The waitress never stopped. They were obviously understaffed. We received no apology from the manager, ( but lots of apologies from the waitress who did her utmost to make our meal fun and nice for all involved.) If you are working in retail or hospitality it’s your job to do your best for the customer. At the end after I’d paid I approached the scowling manager and told him that the waitress had been brilliant and saved the day for the kids. He just stared at me. Can I suggest he has some serious and intensive re-training? Or you promote the fabulous waitress? I and my staff were frankly appalled at the lack of interest from the manager at our plight. This is the first time I’ve ever made a written complaint to a restaurant. Your manager is simply awful. You have no leadership and no positive example set by him. The waitress (I believe she’s called Mandy), deserved a medal for her help today - she showed courage, leadership and offered a fantastic example of how customer service should be. The food was fine and we all enjoyed our party. The 2 stars are for the manager’s behaviour and lack of interest in his job.

Over an hour and half wait and no apology. We have a young son and was told the order had gone amiss. No apology at all. Apparently the manager was “supposed to come and see us”. Really bad service. An apology goes a long way. Would not visit again.

First time ordering online and what a disappointment it was. Ordered the meal deal for 2. Spag Bol with hardly any bolognese sauce, great If you want just pasta as loads of it, with no taste at all . Don’t order the skin on fries for the price, hardly any and cold. The garlic bread was hard and cold, enough for one person to eat - not two. Better quality at Aldi. Will not be ordering again.

Looked on Trip Advisor before we tried F AN Bs to get some feedback there were quiet a few negative reviews but we always like to form our own opinions and we decided to give It a go Thank God we did Fantastic meet an...

We visited the Taplow slough Frank's and bennys, Our waitress was very nice and friendly. Outgoing. She did everything perfect .

Came in for a couple of drinks before going to the cinema and the waiters were rude and very loud when speaking/shouting at customers. Very abrupt and rolling eyes and huffing when speaking to us. Drinks order took 20 mins to come, considering there was...

Me and my family came to Frankie and Benny's today and had a terrible experience. Firstly, we we're greeted by an ignorant moody waiter and they say service with a smile! Before the food arrived, the waiter gave us plates to share the food with...

The staff was very lovely and attentionate. The place is big but wasn't overcrowded, the food was good and the music great. Just what I needed for my lunch break. Left with a smile on my face!

Let me just say it was not the best experience i had, while dinning in Frankie and bennys. 1 hour 30min i have spend in here just having main course and drink its just ridiculous. Long wait for drinks(40 minutes) which arrived 5 minutes before...

The manger was very pleasant, our server wasn’t the best and seemed to have an attitude problem even to other staff. The food left me and my friend very poorly the day after. Was a shame really. And the garlic bread had absolutely no taste

Food was average at best. Staff unprofessional also I have had a bad stomachache and so has my girlfriend after eating there. Drinks and pints watered down.

Nipped into Frankie and Benny's before a movie. Overall it was pretty disappointing. Their "famous" meatball dish had 3 small meatballs. That was it. The chicken parmigiana was a weird mess of chips and spaghetti together. The NY chicken was again stingy on the chicken...

Great food. Burgers were amazing, perfectly cooked. Our server Mandy looked after us 200% . Made us feel welcome. A big Thank You for Mandy and all the kitchen chefs!!!

We made a late booking here as it's the only place that caters for both vegan and gluten diets that we know of. The second we walked through the door we were made to feel we weren't welcome, I get it was late but we...

Miles A was a brill personality great waiter with great food better then the restaurants next door #UTF&B

I have previously visited and the team and food has been top level. However after visiting this weekend I completely take this back. A “manager” (I use this loosely due to title”) I believe was Gareth/Gary was so abrupt and rude to his own team...

Me and my son went for an early tea ,the staff were friendly but one lady smelt of cigarettes, I had a lasagne which was good for the price but the garlic bread felt like it was microwaved , as did the fries ,my son...

Not as advertised it not BBQ chichen it is plain chicken in BBQ base , the stuff apologies for the problem.

After a long and 71/2 hour journey to Blackpool and trouble with our accommodation the team at this particular restaurant really stepped up and made our visit worth while. The attended to our needs and nothing was too much trouble, the food was good and...

Went for a meal with family, not seen for some time all together. The waitress Mandy was lovely made the whole experience fun. We all had different food which we enjoyed

A wonderful warm welcome and a great waitress called Mandy that although she was waiting on so many tables, took time with a smile to ensure we had everything. Meal was a little delayed as they were so busy but the manager brought us garlic...

Dear Frankie and Bennys❤️ Thank you so much for hosting our celebration on Saturday night. It was such a busy night but your staff demonstrated professionalism and kindness to all customers. A special Thank you to Mandy ‘the hostess with the mostess’ for making us...

The great things about this Frankie and Benny's were the staff (very friendly, talkative, helpful, quick) and the attention to detail for allergies. Sadly, the food was disappointing for the cost. Worth looking around for alternatives.

Why would you go to this awful place that rip off g Even whe enuine customers with parking fines , do not go anywhere near this car park Even when you register the cr plate for extension, all sorts of issues

Know what to expect as been to chain loads before. Yes was busy, but it 1st week of October holidays for most of Scotland. Staff were lovely and kept us informed about food etc.

Family holiday different fuss on foods. Service was good considering it was getting rammed. Could do better with air con when weather is hot. Food was good drinks a little overpriced. Staff friendly good sense of humor. When busy could have a few waiting staff...

Had the w/e away with grandchildren. I knew I would struggle to find somewhere to eat that would suit everyone and this is why I prebooked Frankie and Benny’s. I am so glad I did as not only was Blackpool very busy but I can...

One of the best Frankie and Bennys ive been to, outstanding staff and service. Josh was a very helpful person and made the experience great

Went tonight as it was quiet. Amazing staff and great food for the price! All servers were lovely, welcoming, they check on you a lot if you needed absolutely anything! Nice atmosphere, quite clean place too Didn’t get the name, but the young girl with...

Superb service food was absolutely wonderful I would highly recommend coming here if you want something to eat and service was quick also.

We ate here on a week night in the summer holidays, it was very busy but the waiter was quick to serve us and bring our drinks and take our food order. Our food came out in a reasonable time, we had 3 courses and...

So where do I start well the staff was amazing. But the food was under cooked the prawns in the chicken and prawn Alfredo was slimy and raw the burger was red in the middle and the lasagne tased like it was frome aldi and...

Came here on the evening of 28th July .. booked on the app for 3 of us. So when ordering thought, mmm would have pizza or cesear salad. So had rang out of dough, no pizza and had ran out of salad, no cesear salad...

Our usual restaurant on our visit to Blackpool. Good service, food good but sadly this time my husband's food was luke warm and had to be sent back. My son has a peanut allergy and the staff excelled themselves with their attention to detail to...

Booked a table for Sunday 18th july for 7.30. We walked from our hotel behind the pleasure beech (south side of it), around 3 miles with 2 children, only to get there and a notice on the door saying they are shut early. They had...

We had a lovely meal here tonight. Our waitress Chloe H was so helpful and made sure we had everything we needed. We will definitely be here again. Thankyou. :)

I came In on a Friday evening with my family to celebrate. The tall manager was nice when showing us to our table and our waitress mandy was awesome, I couldn't fault her. The food was pretty good and came pretty quick. We did enjoy...

My husband and I came to Frankie and Benny’s tonight for the first time since before the lockdown. We weren’t expecting much as we have had mixed experiences in the past, however tonight has solidified our decision to never return. The “manager-on-duty”, as he kept...

Busy restaurant with a reduced menu (no calzone, which used to be my favourite). Make sure you book to get a table. Waiting staff were nice but rushed, and very apologetic. Food was fine, and being a chain restaurant was just as expected. Not amazing...

Me and my girlfriend hardly eat out so we thought we'd try this place as it's local, WOW what a mistake.. Upon entering it was completely empty (now I see why) so we assumed we'd get great service. The waiter we got was very rude...

Lovely meal & local to hotel - Daniel had great Customer service when serving at the table high recommend

The food and service was excellent. Even though it was busy and only had 2 staff members, they always made sure everyone was okay. The portion sizes ware amazing for a lunch menu. Would recommend to anyone. Thank you for a great lunch.

My family and I have visited here every year when staying in Blackpool and would definitely recommend here for food, Service was amazing especially from max thanks for having patience with 3 young kids👍 Wait time was not long at all, food was full of...

Very enjoyable meal, excellent service, very quick and tasty, would recommend the carbonara and tiramisu, Sarah even rang us a taxi to get back to the hotel

First family meal out since lockdown to my daughter’s favourite place. Good food as always and fast service from Daniel and Sarah. Seated and served straight away. Daniel was Very attentive and all very happy would definitely recommend

We were excited to visit Frankie and Benny’s in Blackpool as a regular visitor to Frankie and Benny’s throughout UK. After such a long lockdown this was sadly the worst experience faced in one of their restaurants. Restaurant was not to busy - yet took...

Me and my partner went to frankie and bennies for our first meal out since lockdown. Got greeted by really friendly, confident, energetic guy called steven who showed us to our table. Then our waiter, Jed who must of been the most polite member of...

The tall manager was welcoming. All the new staff did brilliantly! Nothing was too much trouble. The service was efficient and the food lovely. Missed seeing Lee as he was off.

Poor - item missing from order and Spaghetti Bol was totally lacking in meat - had takeaway twice but wouldn’t go again

Ordered as a takeaway, came in time but so disappointed. We got the 2 pasta, garlic bread and 2 drinks deal. Garlic bread was missing!! We phoned the restaurant multiple times but no answer, not good service. The carbonara tasted just herbs, nothing else. Never...

I came to this restaurant with a friend after a lovely evening out at the cinema and I must say I was absolutely appalled. The staff were rude and miserable and not at all welcoming and the food was the worst I think I have...

We had booked a quick dinner before seeing the lights.. glad we chose here! Not too busy but a nice atmosphere! Great service from Lee.. he looked after us really well! We all had starters which were hot and tastey. Mains we really nice too...

We came for tea on friday night before we visited blackpool lights and i can honestly say it was one of the best meals we had in a long time due to this Covid 19 and that is all down to Mandy. Mandy made our...

The service we recieved was amazing. The deals they offered were really good and our server (Mandy) was lovely and friendly and got us everything we needed. Everything was on time and tasted incredible. Will definitely be returning soon.

I visited Frankie and Benny's, Telford many years ago, the food was awful and the service terrible, needless to say, I didn't think I'd ever visit again. I can't remember exactly why myself and my children decided to have my Birthday meal there but how...

Service by Troy our waiter was brilliant, he was on hand any time needed no matter how busy it got. The food was amazing! The calamari was cooked to perfection and the carbonara was just phenomenal. I have been to many Frankie and Benny’s and...

Typical Frankie and Bennys on a Saturday - no specials so makes a family visit expensive. Husband got a draft budweiser which definately wasnt right - it was totally flat and tasted woody. Food was passable - staff were really helpful with my sons tree...

Visited here for a family meal out. We booked two tables, one table of 5 and one table of 4. We all live in the same house but due to current COVID guidelines we had to be split into two tables, not an issue with...

Not a bad review. I went to Frankie and Benny's because knew what I would get and I was not disappointed. A fair price for a fair meal without faff or frills. Thank you.

the service and food was excellent, thanks to chefs and mandy who was very friendly upon arrival and looked after us. definitely will be coming again.

After a day at the zoo we needed somewhere that could accommodate the twins easily. When we arrived we were greeted by Sarah who couldn't have been anymore helpful and made a real fuss of the kids. Just a shame she couldn't have a hold...

After spending the day at the fair, we chanced getting a table at 6pm, and thankfully they accommodated the 4 of us. So glad they did! The meatball starter was delicious, as were the mains. Great food and friendly staff.

Finding an alternative to fish and chips and hot dogs is hard in Blackpool.But thank God we booked in F/B ! It was a quick turnaraound due to the Eat Out programme.But could not fault anything a special mention to Laura our waitress she was...

Sarah the fantastic waitress, made our meal fantastic,she made every effort to make our visit perfect. Big thanks The one who ate the whole burger

we just ate at the Blackpool frankie and bennys and the atmosphere was fab, food was delicious and our waitress Sarah was so lovely and made us feel so welcome! She was absolutely brilliant!! Thank you Sarah for making our holiday visit so awesome!

Went to frankie and bennies on our stay at black pool . Sarah was our waitress and her customer service skill were fantastic she made sure our food was ok and always made sure we was ok for drinks. Felt very safe here with one...

We visited Blackpool Frankie & Benny’s restaurant today and was greeted, served and looked after by a lovely waitress - Sarah. Sarah was friendly, helpful and very attentive. She couldn’t do enough for us all and made us feel very comfortable. I hope to be...

Visited today for lunch with my kids, the guy who greeted us (sorry didn’t catch his name) and Sarah our server were fantastic! Great sense of humour and were chatty, friendly and attentive throughout our visit! Great meal and entertainment today!!! 🤣 Thanks so much...

We ate at Frankie and Bennys today and the service is excellent. We were served by Sarah who was very friendly and funny and made us feel very welcome. We didn't wait long for our food after ordering and it was very tasty with generous...

Lovely meal. Great service and very well set out for the current situation. Our server Sarah was 10/10 and made sure we were well looked after 😃

Lovely meal today. Very friendly staff. The series was really good from Sarah. Highly recommended...

I am so happy that F & B's is back open. I highly recommend booking if you wabt up eat here now. Every other table is left empty and there is a one way system in place and plenty of habd sanitizer. There was a...

First time visiting the Blackpool F&Bs as on a trip here. Have to say the staff were amazing couldn’t do enough & so friendly! So on top of all the Covid precautions and food portions were huge! I don’t ever leave reviews but felt one...

My first visit for ages as it has just reopened ... really enjoyed the pizza and New York Cheesecake . I was delighted to see some familiar staff members back again . Mandy looked after us so well as always . She always has a...

The best Frankie & Benny’s we have been too. Food was tasty, warm and good value for money. From booking to leaving was a pleasant experience. The greeter on the door was pleasant and went out of his way to make sure we were comfortable....

We came for evening dinner and literally cannot fault our visit. We had Troy as a server and he was amazingly friendly and chatty. The manger was just as lovely. We thoroughly enjoyed our visit and If were in Blackpool again we deffinatly come back....

The restaurant managed to accommodate my daughter and 5 friends for her 12th birthday at short notice which we were really grateful for. A chain kind of restaurant is not normally a vanue that we would visit but was pleasantly surprised. I sat on a...

Food was good, service was good, place was very quiet so not sure what the place is like when busy. Lots of items on the menu so lots to pick from

Our group of 13 people visited today for lunch. Elliot was the only staff serving during a very busy lunch time. He did an absolutely fantastic job. Despite being run off his feet he was friendly, polite, always had a smile and couldn't do any...

We went for a family birthday and we had a great meal and Mandy made sure we had everything we needed.

Tries to come in for a family meal with friend we had not seen for a.long time. The so called manager refused us entry due to the fact we had a wheelchair user as "wheelchairs take up to much space" we will be reporting to...

AWFUL SLOW SERVICE waited and hour and half wouldn’t recommend and most definitely wouldn’t go again foods good though

went a couple of weekends back to celebrate my little girls birthday, we remembered having a poor experience last time, issues with the service and cold food. turns out there hasnt been much improvement since last time...... the blonde manager seemed very incompitent and the...

Excellent as usual, food very good and service spot on. Would definitely recommend. No problems at all.

Went here with the family for my partner's birthday. Upon arrival we gave the greeter the birthday cake and was shown to our table quite quickly. Our order was taken reasonably quickly and that's probably the best it got. Large delays between the courses, whilst...

Last time I reviewed here I was a litle disappointed. This time MUCH better. Recommend the calamari it was delicious. One moan, ripped seats need attention.

Went here after a day in Blackpool, the manager was verbally bullying the younger floor staff along with a older blond lady they were picking on them & berating then in front of everyone. The food was awful & all arrived at different times &...

We visited Frankie & Benny's, Blackpool for a birthday meal. Our server Bex was super welcoming and gave great service. Lovely restaurant and tasty food. Definitely recommend a visit.