Franco Manca Birmingham in Birmingham

Staff clearly don’t know what customer service is. We had reserved a table and went to the restaurant and the staff were standing around chatting with a few of them on their personal phones, not even taking notice of customers entering the restaurant. We stood waiting to be greeted to no avail so I had to walk across to the other side of the restaurant to get someone attention and interrupt the personal chat. I said we were waiting to be served but no one was bothering to help. I was looked at like an alien and then shown to our table by a waitress who was giving off major attitude. Not good. We went to sit down and decided this was not the type of establishment we would want to stay in so I asked for the manager ‘Michel’ and spoke to him about our experience. There was no apology or offer to rectify anything and I just got an ‘ok’. So off we went. I would never recommend anyone to visit this restaurant. Customer service is non existent.

Alia managed our group booking wonderfully, we had a short time frame to eat before an activity. The whole team were on it, serving our drinks, nibbles and then pizzas, which were gorgeous, piping hot and everyone was pleased with their order.

Brilliant service by Chloe food amazing like always. Would highly recommend anyone looking for a top quality pizza if your in town get down.

Went for a solo dinner on a busy Saturday night (everywhere was fully booked) and was greeted with a big smile and warm welcome by their lovely host Christal-Faith who was courteous & personable. I hadn’t booked but after some deliberation she assured me a table within 45 minutes and booked me in. she offered me drinks and snacks of my choice whilst I waited. She remained calm and joyful even though there was some impatience from customers. She continued to update everyone on their wait and thank everyone for their patience throughout the service which I thought was very admirable. The food was lovely and the wait was reasonable considering how rammed it was, I had the number 10 pizza and their homemade lemonade. Thank you Christal-Faith for fitting me in, Thank you to who served me (i didn’t grab a name) and chefs for the lovely pizza. will definitely be coming back

Excellent food and service. Pizza well prepared and big enough not like the tiny ones they serve at another well known chain. Just as you’d expect from a well run restaurant.

Great pizza as always, and wonderful service from Christal.

Great food, great drinks, great service, lovely venue. Perfect for a quick lunch or a casual meal with friends and family. Jav is great!

Jav was amazing! Great knowledge and food was great. Very keen to return

The food was amazing and super speedy. The restaurant was clean and accessible, my dad was in a wheelchair and was pleasantly surprised at how great everything was. Service was amazing and Mickeal took really good care of us. Will definitely be back!

Cute little Italian restaurant, good food atmosphere was decent, staff were friendly!

Italian here, very impressed with this restaurant, pizzas are so good and authentic!! Love this place!

Amazing atmosphere Quality food Pizza like in Italy

Really good service and food came out very quickly. It was really tasty and plenty of options, all good for vegetarians. Not a huge amount of options for drinks but enough for everyone.

Delicious food and prompt helpful service. Really enjoyed our meal! Lovely atmosphere in Birmingham city centre. 100% recommendation.

Amazing pizza! I loved the Franco’s favourite! Also, the service by Jav was great, he was very kind and patience 🫶

Christal was really lovely, great service love her xxx (would like wine glasses though with the wine) limoncello shots were slay

I still think this is the closest to an authentic Neapolitan pizza that you can find in Birmingham. The staff are all friendly and courteous.

Wonderful traditional pizzeria in the city center. The doughs are traditional and thin with a great flavor. I go every time I visit the city, it is my go-to pizzeria, highly recommended.

The food was insane! I loved the number 7…. My friend has asked me to mention the following “Franco needs to reconsider his favourite” I think he got the number 9

Unimpressive pizzas. Came in expecting amazing food from past experiences in london. Total letdown.

10/10 perfectly made, tasty, generous portion, very reasonably priced. We would go back again and again!

Great food, and great service from Jav, Chloe, Christal and Daniella.

The food was great, the service was spot on (Jav) and the music selection was superb too! My son loved his pizza and treats. In his words “I rate it 100 stars”!

Delicious pizzas and very affordable.

Gorgeous pizza, great drinks, great value! Thanks to Chris 121 for the fab service!!😄

Delicious pizza and great service by Christal-Faith!

Christal-faith was really attentive, fabulous service.

Amazing service by Christal - we had a complicated order but all brought out swiftly and with a friendly smile!

Delicious, good-value sourdough pizza and great service from Jav. We came with a 5 year old and felt very welcome.

Food was excellent. Can't wait to come back, thank you for the amazing service Christal

Christala was really helpful and friendly. She was prompt with our food and offered a great service

Christal-Faith was brilliant and we loved the pizza!

Exceptional sourdough pizza in a very pleasant environment. Chloe, our server, was very friendly and knowledgeable about the menu. My first time having a white, ricotta, pizza base and will definitely have it again. The service was very fast and efficient as the kitchen are also on the ball. Well done to all

Christell looked after us wonderfully for our big boy lunch. THANK YOU

The waiters were a little rude, the pizzas were good, but the branch in London was more successful.

Lovely food and service from Christal-Faith.

Amazing food. The pizza was delicious. Being able to see the oven where the pizzas are made adds to the atmosphere. Great service, Christal Faith took a really good care of us. Would definitely recommend.

Lovely food as always. Service was prompt and the food was an excellent quality. Definetly recommend the pizzas. Our server Christal-faith was excellent asking if we needed anything else and quick to help.

I had a good lunchtime meal at Franco Manca. Shout out to Micheal, for recommending me No. 5. Good customer service.

Ordered no.8 sourdough pizza for delivery, must say they do the best sourdough base. Absolutely loved it. We ordered another sourdough from “The Stable Birmingham” to compare the two, the one from Franco Manca you can see the pockets of airbubbles and actually taste the sourdough, so soft and fluffy, loved the texture. Anyone looking for proper sourdough base, highly recommend it!! Will be ordering again soon.

I've visited the restaurant 3 times and probably won't return. The pizza's are below average when compared to similar chains such as Rudys and Pizza Pilgrims. Gluten Free pizza's are available but aren't great.

First of all an admittance that we were late, we did however send someone ahead in time to order a selection of pizzas for when the rest of the group arrived. The food itself was very nice, the experience of the restaurant and the staffing attitude was dreadful. They refused to sell enough alcoholic drinks so that everyone had a drink, brought the bill over before the food had been served and behaved rudely throughout, bar one waitress who was apologising on behalf of her manager! Despite the food being very nice I would never set foot in there again. Fortunately we all understood the situation so it wasn’t embarrassing for the business host, but for the restaurant they lost an awful lot of money that we didn’t spend.

Great pizza as always. Nice place but a bit echoing due to high ceiling.

Arrived a few minutes early and my son in law asked if they had a high chair which they did but no offer to get one we just had to lift one down from the stack of chairs. Drinks and food came quickly and the pizza was nice however as we were sitting there having just finished we were asked if we wanted anything else which we didn’t and then within seconds the bill was given to us followed just as quickly with the card machine it was as though they wanted us out! From start to finish we were in the restaurant for around 40 minutes for a party of 6!

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience at Fanco Manca in Birmingham city centre! The walk-in atmosphere is relaxed, with plenty of seating available, making it perfect for a casual meal. The focus here is all on the pizza, and I have to say, the sourdough crust was absolutely excellent—crispy on the outside and delightfully chewy on the inside. The servers were friendly and attentive, adding to the overall great vibe of the place. It's clear they take pride in their craft, and it shows in every bite. If you’re a pizza lover, this is definitely a must-visit!

Beautiful decor, went it for the tiramisu which was lovely and reasonably priced

Ordered on Just eat and received a garlic dip... no pizza or cheesecake. The restaurant wouldn't help and justeat refused to help so I ended up paying £13.15 for a garlic dip. This is why I will never eat here, someone made a mistake and neither Franco or Justeat wanted to help me.

Even though the lights were out the sevice was excellent and the food was delicious

This spot is perfect for lunch or dinner. Food was phenomenal and restaurant was very clean. The staff were very friendly and any dietary needs were catered to as my mum is vegan.

Service was quick and attentive even on a Saturday, Thank you Chloe. Food was delicious and so reasonably priced. Definitely would come back

Good for walking in for a quick late lunch when shopping

Served by Chloe today, we are VERY happy beans, what a queen. Gave us the low down on the dips - EXCEPTIONAL. Absolutely lovely girl!

Came here for dinner last night and the service was exceptional, not to mention the pizzas! Highly recommend the focaccia as well!

It was a very good experience, me and my family love it. Coming again soon.

Absolutely love this place! the service is second to none, all the staff have the knowledge and are trained to answer every question thrown to them. The menu had changed since my last visit but still very impressive and especially happy to see the tiramisu is still on. Delicious pizza, fresh salad and the drinks are great! Always look forward to our visits here, the welcoming, friendly manager and her wonderful team do a fantastic job!!

Attentitive staff, super welcoming vibes, 13/10 Everyone's really helpful and friendly, helped me pick a dish off the menu and recommended nice drinks for my partner as well.

Great pizza and Sandra took such a good care of us! Will definitely return!

Great sourdough pizza, a must go place for pizza lovers. The pizza is thin and tasty. Nice views of the pizza oven and really enjoyed the dips available. The scotch bonnet dip was moreish but definitely packs a kick!!

Food is impeccable but service was unacceptable. Sunday and only a handful of tables being served. 15 minutes until we was asked about drinks. Another 20 mins until we ordered food and another 30 until we got it. Kids were restless. Would definitely give it another chance.

I ordered a pizza margherita but what came was literally a pizza with only tomato sauce and just little mozzarella. Half pizza literally had no mozzarella AT ALL. It’s actually a pity since the pizza was good but unable to enjoy it. I will never go back again.

Bangin food. Burrata on pizza is just dreamy. Service very transactional, borderline cold and rude.

The food was awesome! But the service could be improved.

Awesome pizza. Super light and tasty. Love the place as well. It's spacious with an open layout. Must try!

Food is average, service is slow.

Brochetta, salami and caramelised onion, with tiramisu for dessert and a pale ale. Excellent starter, best pizza I ever had and perfect dessert. Staff was super friendly and the atmosphere was great. If you are in Birmingham, make sure you come here.

The pizza is soooo good. The sourdough is so light and yummy!

It was very busy when we arrived, so we had high hopes. On reflection perhaps it was too busy, with a full house and Deliveroo riders lined up en masse. The pizza was under cooked, so spongy and the artichokes in the salad hadn’t had the hard outer leaves removed which resulted in having to spit them out or cut them myself. The combination of flavours in the salad would have been lovely had it not been for this. So we were very disappointed. We asked for the bill and it arrived almost immediately with a “optional service charge” already added. All a bit sad and not the quality experience we had hoped for overall.

Terrible visit. The staff took quite a while to take our order with little enthusiasm. We then seen one smell the sauce to see if it was off while preparing the food which was very off putting. The pizza was average and undercooked. The chicken and spinach bites were really bad, visually it looked horrible and tasted even worse. Left me with a sore stomach. Wouldn't visit again

Quite widespread chain of pizza that resemble closer their real Italian counterparts opposed to the American fast food style like Dominos. It is a welcome change, but they stopped half way. It’s not the full Italian pizza, but it’s not the Dominos either. I only visit with friends, not a place I would choose to go myself. The place is wide and spacious, staff knowledgeable and friendly and surprisingly they have lots of wines. Located in the little Italian corner in Birmingham.

Second visit. Pizza still excellent, service was quick, prices are also great. Excellent pizza. Service prompt given how busy it was during our visit. Service very pleasant.

All bang average until I received my bill and found out I was charged £3 extra per added topping almost doubling the cost of the pizza! An extra fee for toppings was not stated on the menu which is why I wasn’t best pleased if I was told prior or I was made aware on the menu I wouldn’t of ordered the extra topping! Very disappointing

Food was OK, I have had better at other Franco Manco's though. The service was poor though. The team spent more time stood around chatting near the pass than taking care of the guests, no suprise it wasn't busy. What made it poor though was that when we asked for the 'optional' service to be removed, and suggested a payment with a tip we were told "no, it's this much".

Lovely location with a lovely ceiling and decor. Lovely atmosphere and the pizza was delicious. I had the number 10 which was a pizza with truffle and cheese and mushrooms. It was delicious.

Absolutely love the pizzas here. Whenever I am in town I end up here. Great food as always.

We had such a great time! Bebiana was an excellent host - would absolutely recommend coming here for a bite!

Really good, as good as the other famous pizza restaurant 2 minutes walk away Really good food, a slightly smaller menu but more specials Comparable cost and good coffee also Franco Manca is a slightly bigger restaurant and a lot more lighter than the other one and all in all give Franco's a different vibe 👍 No booking options on the website but we just rocked up on a Saturday afternoon and we went straight in 😁 Recommended 👍

One of the most efficient teams I have ever witnessed. They were actively preparing and serving meals for the entire time we were there (almost 90 minutes) without any breaks. The meals were all excellent and the service was great. Our sincere thanks to all staff.

Great pizza, the chocolate sea salt ice cream is the one!

Lovely eatery. Fast service and not too crowded. They accommodated my little baby with no issues. Lunch special is reasonably priced and quality off food is excellent.

Asked for Tap water and they charged us for bottled.

My first visit and most definitely won't be the last. Pizzas and sauces were delicious :) and then Tay is really lovely staff! She is amazing

We had an incredible night here! My husband and I ordered two drinks, an entree and two pizzas which all came out promptly and to a high standard. Our waiter was genuinely kind and chatty and made us feel welcome as visitors to the city. The burrata was delicious and both pizzas came out hot and with generous toppings. Highly recommend!

My friends all loved their pizza, the base was delicious but I just didn't get it. To me, it was like a naan bread with some cheese on top. Total personal preference. But good atmosphere, good service, my mates loved it, but just wasn't my cup of tea.

Lovely place for a lunchtime treat. We had the £10 pizza and drink deal for a friend's birthday and it was amazing.

Serves tasty Sourdough base pizza and I can recommend the no logo bottled beer to go with it. My friend had a gluten free base which he enjoyed. All served quickly by friendly staff.

A delicious 😋 and tasty pizza meal to share with my favourite people! Pitty our next table neighbours were chatting ever so loud.

Service is good. However for rhe price of the pizza and what you get isn't great. Pizza was very greasy and wasn't what I had expected after being recommended to try here. Maybe it was an off day so would go back to try again.

Whilst the food was lovely, unfortunately the service and the dining experience was poor .. might as well have been a take away. We were initially greeted and seated which was fine but then everything else we had to flag and wave people down. It wasn't even busy which was was the frustrating thing, at one point there was 3 members of staff just stop together talking. When we did get someone over to take our order , the only words we got out of her was 'are you ready to order' no other communication and the body language was terrible, I felt like an inconvenience to her. The worst thing was then that they automatically added a 10% service charge. My thoughts are that no one is bothered as they know they add this one anyway and they will get a tip either way as it's awkward to ask for it to be removed, but I did in this situation. Like I mentioned before no complaints with the quality of food or speed of food but the dining experience just wasn't worth it, I'll be sticking to Ruby's.

Good experience at France Manca. I believe the pizzas to be the best I’ve had outside of Italy - feel like genuine Napoli style pizzas and I haven’t been disappointed after a few visits now.

Slow to take drinks and food order but very quick once you have ordered it. Crust seemed more chewy than crispy.

A different pizza experience, did the lunch menu £10+a soft drink and £10+£2.50 alcoholic drink. Pizza base perfect, I was told a sour dough which tasted non greasy and lighter. Gentleman serving was helpful with choices as first time here. Opted for lunch menu decent toppings, garlic, anchovies delicious,curizo pizza very tasty with selection of extra dips.( You get selection of some pizza's off main menu) IPA ok,lager ok. Ideal for a lunchtime special, only thing take a cushion,looked to be old school chairs. You can opt out of service charge.

Pizza is fresh made to order, authentic and taste great!

Great place for a sourdough pizza. Generally no it a long wait. I've gone multiple times and enjoyed every time.

Professional and friendly staff, short waiting times and delicious food! Options for all food preferences. Totally recommended.

Absolutely gorgeous pizzas, fresh and flavoursome in a relaxed ambience! Lovely service and good value for money. Thank you 😊

A very disappointing tasteless pizza. Once I had eaten the chorizo the very sparse tomatoe and cheese was tasteless and barely warm. The waiting staff didn't ask me how the food was even though half of it was left on the plate.

very nice place. in the middle there is an open kitchen with a large pizza oven👌 nice service and food good too. Highly recommend

Nice Pizza dough although topping coverage varied. Slow table service despite being very few customers. Once ordered, our pizzas were served quickly.

i had a very good experience at Franco manca the food was amazing and the customer service was great, we were served by a waitress named Susan which was very nice and patient with me and my friends, we will deffo come back to the restaurant when back in Manchester.

I went to this place 3-4 time. Their food is like 10/10. Will go there again. But not happy with their service. When I went yesterday I ordered orange juice but waitress gave me pineapple juice. I ordered salad she forget to bring salad. And their is so slow. I hope they will improve that.