Franco Manca Birmingham in Birmingham

Good food and nice ambiance! Their chicken salad is yum yum !

Great pizzas at a sensible price. The waitress (Chloe) was very helpful and friendly. Only criticism is the unavailability of decaf coffee.

I've been here many times, and the food is always excellent, but the service has been getting worse and today was truly terrible. The restaurant was only a quarter full, but we were all seated as close to the window as possible. Service was slow, unhelpful, and bordering on rude. I don't think I'll be going back, it's no surprise that the competition across the street is so much more popular.

COLD PIZZA ALERTTTT!! We ordered more than 2 pizzasz, and both were COLD,👿 We were group of 5 people, I thought Franco Manca would be good but No!! I could not understand that how can Neopolitan Pizzas be served all cold, now i ask them that what can be done cause could not even cut it through the butter knife , so final they said nothing can be done They were not attending the customers properly, we had to wait 2 to 5 minutes for person to come, I don't know if they were exhausted or just like that. But I had high hopes and it all got drained.😭 Worst of all ,There "OREGANO" seasoning got finished,😱 , I actually personally asked politely after we ate food, to one of them that they should atleast keep oregano that's basic. We didn't like the service so we even asked the table attended to remove service charges, but she made a face and said only some places do that. We eventually gave them the tip. Please management see through this thing, I am disappointed, I had big hopes from you guys🥺

Visited here several times in the past always had exceptional service. However tonight was given a table not fully serviced. Had to wait a long time to order drinks. Once ordered food came in a muddled order. No personal service in that a conversation would be welcome..

Visited for a late lunch and just had drinks and main pizza. Have visited many Franco Manca before so we are aware the quality however this one was not up to the usual standard. We were a group of three, and two of the pizzas were slightly undercooked. The toppings were sporadically put on top, with one in particular(#4) just a “splodge” of tomato at the end, and a meat special with slimy basil. The main issue was with 1 of the oils, where the lid was not properly fastened, so on pouring the oil the top came off and a large amount of the chilli oil came onto the pizza. A new pizza was offered, though I declined. When alerting the staff they said a number of them do that and took no action. When it came to the bill I then alerted them to the oil again, and separately put it to one side though it seems as though the staff are aware of issues, but they do not have any intention of fixing them unless prompted. Since we visit Italy on a number of occasions, we do see Franco Manca as one of the better chains, though on this occasion, we will let down partly by the staff to fix issues, and pizza. However, this one experience has not put me off the rest of the chain.

Brilliant evening - fabulous food & service from Chloe - had a £5 pp pizza offer which was a right pain to activate in the App - might have been helpful to put all instructions in the email - without Chloe’s paitience & help we would have given up.

Superb pizza, great service and a really nice vibe. The sour dough base is next level and the crust on these pizzas you could eat on their own!! Draught beer too!!

Returned to Franco Manca for their excellent pizzas and speedy service. I ordered their no2 which is a classic margarita with an olive oil and tomato base, topped with mozzarella and basil. Simple, delicious- would be happy eating this everyday. Their garlic bread is also crispy and light, bursting with garlic and olive oil flavours. Their no7 consisting of salami and caramelised onions is also a second favourite pick. Franco’s Pizzas are thin, light and bursting with flavour and with the ambiance of the restaurant and the friendly servers, you cannot go wrong booking them in for lunch or dinner. Will be returning to sample their homemade tiramisu and affogato.

Very nice food, good selection of pizza.

Service was amazing, and really helpful at all times, Federica was her name I believe

Amazing service from Federica, the food & atmosphere was amazing. Definitely will be coming back

Had a lovely time and the pizzas were lovely and super tasty. Also our waitress Federica was super lovely and attentive!

Amazing service! Anna was lovely ✨

Anna was amazing, great pizza great service what else needs to be said

Really good service, Anna was really sweet and delivered high expectations.

Absolutely terrible place, plenty of empty table but was made to wait 15 minutes for no reason, people came after us and was seated instantly I will never come back to this place

Rammed, had booked only 5 mins late to the table considering the queue out of the door. Service was good food was great. Had reasonably sized pizza on a sour dow base and a couple of pints of an IPA.Bit of a trip to the toilets, but hey ho. Would definitely go back when back down in brum

Delicious food as always. Anna was a delight!

Had the Christmas set menu. Great value. The food and drinks were fantastic. Friendly atmosphere and the staff couldn’t do enough for you . Not my first visit and definitely won’t be the last.

Very nice pizza and desserts. Staff were very friendly especially Chloe.

Really disappointed. Waited for 30 mins and no one attended us. All of the staff looking at us and no one came to ask or to check on us. Is this place racist or something?

Pizzas were great, service left something to be desired. Had to remind them of our dessert several times, which we had already ordered in advance, after 20+ minutes of waiting we had to remind them again and then they made the ice cream dessert in a minute and brought it to us, so clearly they had forgotten or ignored the order before. No apology or even mention of the screw up. Pretty weird. Kind of a shame because the pizzas were great.

Great service and amazing food, thank you!

Nice authentic food, friendly and efficient service. Will definetely come back if I am in Birmingham.

Mickeal Chloe and Jav were fantastic, the food was lovely and we had a wonderful time, 10/10

Great food and friendly staff. Pizzas are tasty

I waited at the door for a table and the door host was great and found us a table on a busy Saturday. Food and service was great and fast

Great food, atmosphere and service all around. My order came quick and I received great service from Jav and Mickeal. Would happily eat here again.

Staff clearly don’t know what customer service is. We had reserved a table and went to the restaurant and the staff were standing around chatting with a few of them on their personal phones, not even taking notice of customers entering the restaurant. We stood waiting to be greeted to no avail so I had to walk across to the other side of the restaurant to get someone attention and interrupt the personal chat. I said we were waiting to be served but no one was bothering to help. I was looked at like an alien and then shown to our table by a waitress who was giving off major attitude. Not good. We went to sit down and decided this was not the type of establishment we would want to stay in so I asked for the manager ‘Michel’ and spoke to him about our experience. There was no apology or offer to rectify anything and I just got an ‘ok’. So off we went. I would never recommend anyone to visit this restaurant. Customer service is non existent.

This place is overrated. The salad with goat cheese seemed that they bought the cheapest one in the supermarket, didn’t even taste as it has to. Pizza is decent

Really good pizzas, great drinks and a nice night for a reasonable price. Our server Anna was absolutely excellent and ensured we had a great night. Definetly coming back.

Alia managed our group booking wonderfully, we had a short time frame to eat before an activity. The whole team were on it, serving our drinks, nibbles and then pizzas, which were gorgeous, piping hot and everyone was pleased with their order.

Brilliant service by Chloe food amazing like always. Would highly recommend anyone looking for a top quality pizza if your in town get down.

Had pizza no4 - ham, mozzarella, ricotta and mushroom on a white base which unfortunately was pretty bland. Service was super swift but I could not call it friendly at all. It was fine but I won't return.

I love Franco Manca and it's my first visit to dine in to this spot since I've moved to Birmingham from London. It was a busy night with the Birmingham Christmas Market on but they found me a spot and the service was quick and the food as excellent 👌🏼 as I have come to expect. Beat Pizza 🍕 ever!

Took a large group (30+) here the service was excellent and everyone was happy with their food

Food was really good, quick turnaround and staff were really friendly. Would happily go again.

Been here twice and both times the service and food have been excellent.

Went for a solo dinner on a busy Saturday night (everywhere was fully booked) and was greeted with a big smile and warm welcome by their lovely host Christal-Faith who was courteous & personable. I hadn’t booked but after some deliberation she assured me a table within 45 minutes and booked me in. she offered me drinks and snacks of my choice whilst I waited. She remained calm and joyful even though there was some impatience from customers. She continued to update everyone on their wait and thank everyone for their patience throughout the service which I thought was very admirable. The food was lovely and the wait was reasonable considering how rammed it was, I had the number 10 pizza and their homemade lemonade. Thank you Christal-Faith for fitting me in, Thank you to who served me (i didn’t grab a name) and chefs for the lovely pizza. will definitely be coming back

Excellent food and service. Pizza well prepared and big enough not like the tiny ones they serve at another well known chain. Just as you’d expect from a well run restaurant.

Jav was polite and courteous. Thank you. Food was crackin too.

Nipped in for food / libation before catching the train to Glasgow. Glad i did. Food, atmosphere and team were all amazing… thanks to Christal for a lovely experience 🫶 xx

I came here and was served by Christal, she was the absolute BEST. I think she deserves to be manager!!!!!!

The food was good, the service was better thanks to christal.

me and my husband came here for our 10 year anniversary, it was wonderful!.The food was lovely and the customer service was great in particular are server christal, she was so friendly. Overall a great place to come and eat :)

Amazing experience! Was greeted and sat by Christal, lovely energetic young woman, her customer service was incredible, couldn’t have asked for a nicer server! Food was immaculate, the vibes were amazing, will definitely come again. 10/10

give christal a raise! her customer service was beyond incredible and looked after me and my family extremely well. Will be coming back!!

Served by a lovely lady christal, her constant smile was extremely uplifting and was the cherry on top for my anniversary night, she’s a gem, lovely evening 🥂

We stopped in for lunch on a busy Saturday, there were plenty of tables available for a popular central restaurant. The food was fantastic, very competitively priced and the service was quick.

Had the loveliest waitress! Christal was so joyful and made the dine in so much more enjoyable!

Place was beautiful, food was great. Its not the best for me as the only vegan option is a special and therefore unknown until the day. (I like to know in advance). It was quite but staff seemed unhappy (I guess real people) and maybe not as attentive as I would like. This may be more of a reflection on working environment.

Saturday 26 November, 1pm, my husband and I had not booked but there were still tables available. Ordered 2 pizzas: Margherita and Marinara. They seemed to me to be filled with quality products. The texture was a little too soft and the marinara had a burnt bottom. I don't speak English fluently and I didn't point this out to the very kind waiters.

christal was amazing she was running around more than anyone, food was amazing everything just took a little longer because she was the only one serving loads of tables by herself!

Christal- Faith served us and was very attentive and personable.

We visited this place on a Saturday night without a reservation. We were greeted by a nice girl at the entrance and warned about a short wait - about 20 minutes, but we were seated even faster. Drinks were brought very quickly, the food was delicious, and the service was fast and attentive. We were pleased with our visit, will definitely be back again!

Always lovely food and very friendly staff, we had Christal-faith and she was super sweet and attentive :)

One of my favourite places in Birmingham for a meal, prices are amazing and food is always incredible! Christal-faith was a fabulous waitress, super friendly and helpful! :)

Excellent all round and very good service. The waitress (Anna, I think) was great.

Lovely staff [Anna] and the team serving us food made us feel so very welcome ,great customer service

Had an amazing chorizo pizza with extra Mozz di bufala. Nice service & atmosphere!

Sourdough Neapolitan Pizzas. They're not the best but they're good. The service is great and the staff are friendly and helpful. Prices are reasonable. The atmosphere is nice and the restaurant is very spacious. Perfect for a casual meal with friends or family.

We told our waitress (Chloe) that we were in a rush, so she made sure that our food came quickly. It was with us so fast! So, we were in and out within 45 minutes. Plus the food was great

Stop adding a service charge when the service is poor. Rolling your eyes when it's asked to be taken off is just rude.

Collected a take away. Wish I’d checked before leaving. Pizza - Amatriciana - was thrown together without care and had missing ingredients. Sauce base on some slices but not others. Was also cold. Rudy’s over the road is far better

Jav was such a nice server. She was sweet and accommodating even when I didn’t know what I wanted. This restaurant would be good after a night out but I had the Ham Ricotta Pizza and it was bland. No flavor, so I wouldn’t recommend this particular one. I am going to go home and add all the seasons to make it resemble anything good.

Margherita pizza 2 was great. Tiramisu was alright not the best, a bit bland. Service was quick and friendly. Great atmosphere, nice bathrooms. Very reasonable prices

Great pizza as always, and wonderful service from Christal.

Jav was amazing! Great knowledge and food was great. Very keen to return

Great food, great drinks, great service, lovely venue. Perfect for a quick lunch or a casual meal with friends and family. Jav is great!

The food was amazing and super speedy. The restaurant was clean and accessible, my dad was in a wheelchair and was pleasantly surprised at how great everything was. Service was amazing and Mickeal took really good care of us. Will definitely be back!

Cute little Italian restaurant, good food atmosphere was decent, staff were friendly!

Italian here, very impressed with this restaurant, pizzas are so good and authentic!! Love this place!

Amazing atmosphere Quality food Pizza like in Italy

Delicious food and prompt helpful service. Really enjoyed our meal! Lovely atmosphere in Birmingham city centre. 100% recommendation.

Really good service and food came out very quickly. It was really tasty and plenty of options, all good for vegetarians. Not a huge amount of options for drinks but enough for everyone.

Amazing pizza! I loved the Franco’s favourite! Also, the service by Jav was great, he was very kind and patience 🫶

Christal was really lovely, great service love her xxx (would like wine glasses though with the wine) limoncello shots were slay

I still think this is the closest to an authentic Neapolitan pizza that you can find in Birmingham. The staff are all friendly and courteous.

The food was insane! I loved the number 7…. My friend has asked me to mention the following “Franco needs to reconsider his favourite” I think he got the number 9

Wonderful traditional pizzeria in the city center. The doughs are traditional and thin with a great flavor. I go every time I visit the city, it is my go-to pizzeria, highly recommended.

Unimpressive pizzas. Came in expecting amazing food from past experiences in london. Total letdown.

10/10 perfectly made, tasty, generous portion, very reasonably priced. We would go back again and again!

Great food, and great service from Jav, Chloe, Christal and Daniella.

The food was great, the service was spot on (Jav) and the music selection was superb too! My son loved his pizza and treats. In his words “I rate it 100 stars”!

Delicious pizzas and very affordable.

Amazing service by Christal - we had a complicated order but all brought out swiftly and with a friendly smile!

Delicious pizza and great service by Christal-Faith!

Christal-faith was really attentive, fabulous service.

Gorgeous pizza, great drinks, great value! Thanks to Chris 121 for the fab service!!😄

Delicious, good-value sourdough pizza and great service from Jav. We came with a 5 year old and felt very welcome.

Christala was really helpful and friendly. She was prompt with our food and offered a great service

Food was excellent. Can't wait to come back, thank you for the amazing service Christal

Christal-Faith was brilliant and we loved the pizza!

Exceptional sourdough pizza in a very pleasant environment. Chloe, our server, was very friendly and knowledgeable about the menu. My first time having a white, ricotta, pizza base and will definitely have it again. The service was very fast and efficient as the kitchen are also on the ball. Well done to all

Christell looked after us wonderfully for our big boy lunch. THANK YOU

Lovely food and service from Christal-Faith.

Lovely food as always. Service was prompt and the food was an excellent quality. Definetly recommend the pizzas. Our server Christal-faith was excellent asking if we needed anything else and quick to help.

Amazing food. The pizza was delicious. Being able to see the oven where the pizzas are made adds to the atmosphere. Great service, Christal Faith took a really good care of us. Would definitely recommend.

The waiters were a little rude, the pizzas were good, but the branch in London was more successful.