Forum Restaurant in Welwyn Hatfield

CLOSED DOWN. I placed an online order in advance, paid online, when it didn’t arrive I rang the number which no one answered but went to a random man’s answerphone. I then had to drive down there and it’s been boarded up and closed!

We ordered chicken in light butter in lemon sauce, the chicken was ok but the coating on the outside was so hard we couldn't eat it. This had been cooked too long.

I have to say everything these guys make is absolutely amazing, from the possibly best cod in Hertfordshire to the best kebabs period 🙌🏻 the chips 🍟 are the best chips I've ever eaten 😋 They deserve all the accolades and 5 stars 🌟

The food is really nice but they make up delivery and collection times and can leave you waiting hours. If you call you get a lot of hot air. The lady who answers the phone has quite a bad attitude. It’s a shame as we like the food but the service is pretty shocking. I’m editing to add some further context as again the response is not right. We were completely mucked around, my partner arrived for a collection that moved from 20 minutes to over an hour. I called to ask why you’d changed the collection time so drastically and you said you were busy. I then said ok I’ll cancel it as he didn’t want to sit in the pub for an hour, we have a small baby at home. The lady hung up on me. You waited for him to leave and for me to cancel the order to then call and say it’s ready now do you want it. I then asked for a delivery and you said yes with an extra charge, it took a further 45 minutes for the food to arrive. No gesture of kindness to acknowledge that this was perhaps not a great experience. This has happened before and that’s why I’m taking the time to rate. I think one time the lady on the phone in response to another huge delay and change in timings she said if she could teleport it to me she would. That’s helpful. It’s bizarre that you don’t know how to change the times on your own app so these confusions do not happen. But what you’ve said genuinely is incorrect.

Tulip was brilliant. She was attentive to the needs of all the customers. She kept us updated, paid attention to our needs and was very speedy. She was an excellent host.