Flitwick Manor Hotel | Premier Collection by Best Western in Central Bedfordshire

My two-night stay at the Manor was the worst hotel experience I’ve ever had. It began with the journey to my room, located in a distant part of the hotel, accessed via a confusing maze of corridors and steep steps. Despite indicating my age (76) during the online check-in, I was given a room that required a challenging climb. Upon arrival, I struggled to open the heavy door, and when it finally gave way, I was met with a step down into the room with no warning. I stumbled in the darkness, only able to navigate using my phone’s torch as the light switches didn’t work properly. The room was dim, dingy, and cold, with no central lighting and a faulty radiator supplemented by an electric heater. The room, labeled as a ‘Superior double,’ was anything but. It lacked style, warmth, and comfort. The furniture was outdated, the carpet dreadful, and the décor depressing. The centerpiece was a dark, empty hole where a fireplace once stood, adding to the uninviting atmosphere. The bathroom was purely functional, with a weak shower. Breakfast was equally disappointing. On the second morning, I tried Eggs Benedict, which consisted of tasteless ham on an un-toasted muffin with bland poached eggs. The fruit salad was basic. For this subpar breakfast, I was charged an extra £17 per day, totaling over £270 for two nights. Despite voicing my complaints, staff merely promised to pass them on, attributing issues to the building’s age. On checkout, I was informed I wouldn’t be charged for the breakfasts due to my feedback, but this was scant consolation. I was promised a follow-up call from the manager, which never happened. The overall complacency suggests my complaints will not be addressed. For the price, you can find far better service and standards elsewhere. Avoid this hotel.

Lovely setting with a slightly tired building with a very warm atmosphere. Lovely reception staff and Charlotte and Amelia went out of their way to give a friendly service in the lounge

I LOVE this place. The location is peaceful and ruggedly beautiful, and the room was very cosy; but the staff are the best! They were all so friendly and made me feel very comfortable 🥰

Best scones and such a gem of a terrace and garden

Style, service and quality combined at fair prices - then you've definitely come to the right place! The service is indescribable and every wish is literally read from your lips! Thanks!

Visited for afternoon tea with friends and was not disappointed. Easy access from the M1 with plenty of parking. The building is a classic country house complete with a slightly faded entrance. We were shown to a comfortable lounge by welcoming staff. The food was well presented with an excellent array of cakes. They provided boxes to take the remains home. The pots of tea and coffee kept on coming at no extra charge. We will be returning.

Very small double room which was one of their standard double rooms. Bulky furniture which made the room smaller. Very hard to walk to the ensuite bathroom without bashing against a piece of furniture in the middle of the night. Very poor lighting in room Bed very uncomfortable. Curtains very dusty Bathroom old and could do with a bit of a touch up, nice touch with the bath robes and slippers. Breakfast was very nice but the tea was like dish water. I won’t be staying at this hotel again which is a shame because it looks luxurious and beautiful on the outside with lovely scenery.and certainly not worth the £170 + for one night

Staff were friendly and attentive. The location was lovely and the courtyard was a great place to have dinner. The food was solid, if not a little expensive. Drinks were quite expensive. The rooms were a little dated, could use some modernisation.

Fairly dated hotel. The room needs modernization and definitely a small fridge; cleanliness should be improved. The staff is truly professional and kind. Excellent breakfast. The dinner was good but too expensive. I confirm three stars

We spent one night at the hotel and can safely say it was best place we have stayed at mainly due to the welcome from the staff. From reception, servers, cleaners and cooks everyone made you feel so welcome and they all seemed to genuinely care about their work. The food for both our evening meal and breakfast were very tasty and of a high standard. The view from our room overlooking the grounds was beautiful. We would recommend this hotel to anyone who is looking for a great location with excellent service.

We had a lovely nights stay here in an upgraded room with a four poster bed. The staff were incredibly friendly and nothing was too much trouble. The food was amazing but its not cheap so try and get a full board package. There maybe some areas that need a bit of attention but that kind of adds to the charm. There are only 14 rooms so it's very intimate which is what we liked about it. Overall we had a great stay here.