Flat Iron Shoreditch in Hackney

Excellent costumer service and unbelievable steak! This is a must for dinner and a drink. Don't forget your free ice cream on the way out!

A very long wait for the table - 1 hour. Good steak. Loved the sides! Aubergine and garlic mash were both great. They give ice cream for free once you leave, but it was not a good soft serve. Didn't enjoy it at all.

Staff were sooo accommodating and helpful! Plus the best flavour of icecream out of all London Flat Irons!

Jonathan and Alexis were absolutely amazing. My friend was running late, but they took such great care of me that I never once felt awkward. Despite how busy they were, they still managed to serve with a genuine smile and made me feel truly looked after. The complimentary popcorn and ice cream—served both before and after the meal—were such a thoughtful touch. The truffle mac and cheese is an absolute must-try! The atmosphere was just as lovely—the little candle on the table was such a cute touch for anyone wanting to make the moment extra special. After 6:00 PM, the lights are dimmed slightly, creating the coziest vibe. Special shoutout to people like Jonathan who go the extra mile in their roles—it’s a kind of everyday artistry. Their exceptional customer service made the whole experience unforgettable. I can’t wait to come back with my girls and try the rest of the menu.

Came here on a Friday night with no reservations with a group of friends. The place is on a ground floor and a short walk from Liverpool Street Station. The staff were polite and helpful and we worked out that they could accommodate us if we decided to sit on the high table and bar stools at the front. The menu is simple and easy to understand and pricing is within reason for central London. The food came out within a reasonable time and tasted good. Reasons for a score of 3. The service was terrible. I don't know whether it's that we were in the corner and not in the line of sight for staff or that they were short staffed, either way this suggests some oversight on their part. Waiting for someone to take our food order, to bring the bill, to pay the bill and finally to get the complimentary ice cream on exit was painfully long and slow.

The waiter Cristian was a sweetheart, the food was great, I would come back again.

Great steaks and great service, thanks Hygor!

Excellent steaks, good atmosphere. Busy, need to reserve table. Free ice cream on way out!

Denzel was so lovely with his OCD loool😂 Thank you so much to the team they’re so lovely and I appreciate the manager for the complimentary drinks 🤏🏽🤏🏽 THANK YOUUU

Had a lovely meal at Flat Iron Shoreditch, 10/10 food and price. The service by our waiter Denzel was amazing, offering a very welcoming atmosphere. Would really recommend

Denzel was a great waiter, very attentive and friendly! The mash was the star of the show

HIGHLY RECOMMEND. The food is simply delicious and the waiters are super friendly and welcoming - especially Denzel who made this experience even better. We'll be back!

Denzel is a real G - give that man his pay rise. Great service, great food

Denzel gave us lovely service and made me and my girlfriend feel at home 100% would be coming back to get served by Denzel again super waiter.

Had an amazing experience at Flat Iron - Denzel was fantastic! His service was great! He was friendly, attentive, and made the whole visit feel special. The vibe of the place was spot on relaxed but energetic, with great music and a welcoming atmosphere. Highly recommend and will definitely be back !!

Great experience at Flat Iron! The food was delicious as always, and the service was excellent. Special thanks to Denzel — he was funny, friendly, and really accommodating. Made the evening even better!

Denzel was the best in coming back for him

Best experience ever, Denzel was amazing been to other flat irons before but service will never top Denzels legend!!!

Yummy food! Denzel was lovely and great service

Service was great. Denzel was such an amazing waiter. Made the experience even better. Would recommend

Had a great time at this location, the food came fast and was really good. Denzel was a lovely server and very friendly, highly recommend!

Great service from Denzel today! Really approachable and helpful with recommendations on drinks.

Had the best time and Denzel was such an amazing and attentive host. Really appreciated his positive energy, thank you for looking after us!

The food was incredible as always today was elevated even more by the sweetest most efficient and attentive member of staff Denzel. Thank you 🤩

Food was amazing and service by Denzel was better!

Amazing! Denzel was an incredible waiter

I would give 6 stars for service if I could. Love the surrounding neighbourhood too!

First time trying Flat Iron. Denzil looked after us really well. Good food and atmosphere, would return

Food was really nice, Denzel was really great as well!

Great food and drink as always and AMAZING service from Denzel - thank you!

We just had a lovely experience in flat iron. As a coeliac I often eat here as I feel the staff are knowledgeable on allergens. Denzel was no exception, and provided immaculate service. Highly recommend.

Denzel was FAB, and the steak was too!

Denzel was fantastic! Friendly and funny

Great experience! Denzel was a fantastic waiter and gave us the best experience!

A very nice place to have a great steak. I ordered a bavette, with Mc and Cheese…pure joy.

Excellent by every metric. Service. Food. Ambience. Value.

Beautiful restaurant with amazing steaks. Unfortunately, on our visit day, we had to wait for more than 15 minutes just to order food, which is a bit too long for any restaurant standards. Never introduced to the specials. Food was good, but no check back nor second drinks upsel as we were actually thirsty. Team were working with their eyes down, not even a friendly smile. Waited for a bill as well a little bit longer together with other couple tables. Probably it was one of those days with not enough team.

Great place with good food, good service, nice atmosphere, and fair prices.

Service was slow, took 10min to order. They were cleaning tables next to us to reset them, but not taking orders… Nobody checked on food quality or offered extra drinks… we were just given ice cream knife and told to have ice cream on the way out. 3* only because of the manager who was on duty, he was super welcoming and explained about ice cream flavour in different branches.

The food was OK and service average. Probably wouldn’t return to this one. Better steaks elsewhere. We felt quite rushed which was a shame. Quite pricey too

I had a wonderful experience at this restaurant with my boyfriend. The food was absolutely delicious and exceeded our expectations. We also want to give a special mention to Jonathan, our waiter, who was incredibly helpful and courteous throughout the evening. His friendly and professional service made our dinner even more enjoyable. We’ll definitely be coming back again!

I came with a few friends on a Friday afternoon we got seated fairly quickly and in a good spot. Upon seating we got given a cup of popcorn each which was too salty for us. Also we weren't too satisfied with the food. The steaks were lacking in flavour and they were on the dry side. The side of chips were okay. As we left we got given tokens so we could redeem an ice cream which was a nice touch. Ultimately I don't think we would come back.

Its a basic menu, but the steaks are of the highest quality,

Delicious food and the best waiter ever! Thanks Jonathon for being such a great host, made us feel very comfortable and was super charming

Amazing place! The meat is delicious and very affordable (we paid 20£ each without the extras) They have Malbec wine which was super nice. The sides are super tasty too! Once you pay you get a free ice cream! Strong recommendation!

Steak is good but the sides are even better. Everything is reasonably priced here! Fried Bone Marrow garlic mash and truffle Mac and cheese were amazing.

Quality / Price / Service / Atmosphere : 10/10

We went to this restaurant by chance, it was late and we had just been thrown out of an establishment that did not accept minors after 7 p.m. (which is early for us French people 😅). In short, the welcome was immediately friendly even though it was Saturday evening and the establishment was crowded. After asking us if it didn't bother us, we were set up at a table slightly apart (on the left when entering, between the window and the bar), but it wasn't a problem because we were comfortable and we still enjoyed the musical atmosphere of the place. We had burgers and a steak, and everything was fabulous! The truffle was subtle and we felt like kings. The icing on the cake? Free ice cream before leaving. We recommend!!!

Denzel was a good waiter—friendly, attentive, and made sure everything went smoothly. Appreciated the great service!

Thanks Denzel and team for a great evening. Service and food are always great here! Try the aubergine!

Best value steak in town! Great service from Denzel - excellent recommendation with the aubergine.

Had a great dinner at Flat Iron. Check the specials board. Amazing service from Denzel S!

Great steak, great sides. Denzel was quick, friendly and efficient

the service by Denzel was amazing today. he was extremely helpful and offered a friendly smile and humour

From the moment we walked into Flat Iron in Shoreditch!, our server Denzel made our experience exceptional. He was warm, attentive, and genuinely enthusiastic about making sure we had the best time possible. His recommendations were spot on, and he handled everything with a perfect balance of professionalism and friendliness. It’s rare to come across service this thoughtful and seamless—Denzel is a true asset to the team. Can’t wait to come back!

Denzel was our server and he was on top form. Helpful with choices on wine, starters, and very friendly and good banter. 10/10 recommend.

Denzel was great and food was amazing ! Thank you !

Thank you Denzel for an amazing service! Great food as always!

Thanks for your service Denzel !

Really nice experience and lovely service, especially from Denzel!!

Denzel is the guy to be served!!! Great vibe and very friendly Food and drinks was great

The food was almost as good as the banter. Nice work, Denzel.

Jonathan was an amazing server, brought us food with care and made sure we were okay several times. He went above and beyond and was amazing! We wanted to solely tip him but he wouldn’t let us! A true credit to the flat iron team❤️

The food is on par with the other chains so you know what you're going to get, but the service here was great! We had the pleasure of being served by Denzel and Cameron and they were so bubbly and nice! We really enjoyed our meal here and would come back.

Great food, came out quickly and good value for money. Natalia served me and was super friendly and helpful, explained the menu on arrival and super attentive throughout. Thanks!

Honestly really didn’t rate the burger. Would avoid. But staff was super lovely!

Lovely steak and attentive service. Busy venue but seated quickly and food was out quickly also. Complimentary ice cream is always a winner.

Great restaurant that serves a decent steak at a very reasonable price. Staff were friendly and attentive. Great location as well. Highly recommend 👌

Decent food for the very affordable price for London. £15 for a flat iron steak on the small side, but you get free popcorn and ice cream. Service at this branch was very very slow, despite being an empty restaurant at 3pm. We had to walk all the way to the back of the restaurant to ask to be seated, and wait for an extra 5 mins to be shown to our seat despite the servers not being busy. I'd go to Flat Iron again but definitely not this branch until they've sorted themselves out.

A very nice place, you can taste cuts of beef, Wagyu, etc. very tasty. They also have very good starters/first courses. I tasted the truffled maccaroni... a spectacle! Very honest with prices. Quality/price 10 and praise! Superlative!!!

My boyfriend and I came down to enjoy some steak and couldn’t be happier with our experience. I cannot be happier with our service and the hospitality we were given. Joel & Claudia gave us one of the best restaurant experiences we’ve had. They were extremely attentive, humorous & kind - going above and beyond to ensure we left satisfied and happy. We cannot thank them enough and hope they are given recognition for their hard work and amazing energy!

Claudia's service was excellent and steak was banging.

Denzel provided a phenomenal service. He exceeded my expectations for what customer service is. I enjoyed the food and absolutely enjoyed the atmosphere! I will be recommending Shoreditch flat iron to everyone, and hopefully they get Denzel to serve them!

Denzel was amazing and very engaging, attended to the table and made sure the food was excellent. Give him everything he requires because he's the best here!

Denzel was brilliant, funny and accommodating. 5 stars, give him a pay rise and promotion.

Had such a great experience at Flat Iron Shoreditch, thanks to Denzel! He was super friendly, attentive without being overbearing, and made sure we had everything we needed the whole time. You can tell he genuinely cares about making sure guests have a good time. Thanks again, Denzel you made our night even better!

Lovely steak, very well cooked with lovely sides. Really enjoyed my first trip there

First time trying flat iron and it was delicious. Steak was cooked to perfection and the sides were really nice. Our waiter Denzel was really helpful and friendly.

Great steak and truffle fries, but the killer deal was the ice cream at the end, a must visit!

Amazing service. Great food as per usual plus a lovely waitress, Silan. Can never miss on this location! 🤗

Very nice place, the setting is atypical, the servers are great and the meat is quality. I recommend this place for people who like meat

delicious～ I recommend the steak medium well done

sooooooo great！Very delicious steak and friendly staff, I will recommend to my friends and definitely come again！！

Lovely restaurant with an amazing staff team. Manager at the door was so nice, the wait time was a bit but the waiting area was very nice. The food 10/10 recommended to a friend. Our server was Rae she was a dime very attentive and accommodating

Very good restaurant. Especially for the price. Denzel did a very great job helping us.

Denzel was very nice and the food was delicious

Exceptional hospitality, kindest team in town

Denzel was great and very funny!

Food was amazing, good value! Jonathan and Natalia were very friendly and helpful highly recommend! Beer choice was brilliant and so were the cocktails

Absolutamente encantaría venir al restaurante. El personal aquí es tan amable, feliz y servicio rápido! El filete es perfecto. Yo hago el mío bien y mi compañero consigue su medio - raro. Ambos lo amamos tanto. La ficha al final para el helado es un concepto adorable y el helado es celestial. Muy bien valorado y una experiencia encantadora. Mi lugar favorito para comer en Londres! Definitivamente recomiendo. 5 *

Great place. Smal menu but excellent quality. Great value and nice atmosphere too. Would recommend!

I really enjoyed my meal here, and the service from our waiter Cameron was excellent as well.

10/10 experience- the steak was cooked perfectly and the free icecream at the end was such a nice touch. recommend the mac and cheese would go back just for that!!

Superb performance from the team really loved it

Excellent place to be with my family everything was great the manager girl was always helpful loved it . Atmosphere was 10

great atmosphere,great food the waiter cameron was very helpful and kind

Lizz was an absolute legend. So attentive and helpful! Would definitely come back again.

Wonderful service, friendly staff & great steaks! Ice cream is amazing too!

Fabulous evening celebrating my son’s birthday (27). Staff helpful and accommodating. Food exceptional once again. Our waiter Luca went above and beyond even arriving at the table with a happy birthday tray with ice cream - we did not ask for anything it just arrived. Very thoughtful and meant a great deal to us all. Thank you for making it a great night. ☺️

Tasty food! The steaks were lovely and Cameron was great help.