Flames Grill in Coventry

I have not received my food and I want a full refund

Can’t rate this app yet as ordered food bout two hours maybe longer ago. Money gone out my bank account and no one has came with my food. I’ve been waiting outside. Somebody done the same to my partner earlier with his kfc. Not received any of our orders. Tried ringin the restaurant and just rings n rings no answer

Had delivery lamb kebab in a pitta bread fullof grease and a portion of chips that were raw never again I will use the place it cost me £12:70 including delivery they sent another box of chips and I sent them back kebab went in the bin stay clear

Ordered a steak burger expecting a premium burger but got a piece of minute steak on a batch rang the shop explained I was expecting a burger as it states at the top of burger menu all beef burgers unless you order chicken or veggie but got zero help from member of staff I spoke to very very disappointed

Extremely poor the pitta was sliced but the chicken that was supposed to be inside was thrown in box, paid a lot for extra chips. Half a dozen, cold and frozen chips. Salad was OK. First time customer... and last

I bought the 'giant' mixed kebab, food was decent, delivered quickly. However I did not get the extra chips i ordered and the portion size was very lacking for the price.

Nice.The delivery guy was great too.

Standard not the best quite playing

avoid this placee worst kebab I've ever had and they changed me 15 pound for it 😤

Chicken was overcooked and pitta breads were stale. Chips/salad and dips were good as was delivery. Very easy food to make and prepare and not the cheapest so should be decent every time

I will never be ordering from here again I ordered a chicken burger and chips and I've been non stop vomiting absolutely disgraceful weather it's cost of living or whatever no excuse to give customers food poisoning

the food came early,but it was cold. kebab supposed to be giant but it was medium, burger was dry,smoked like i ate pure charcoal. barely get any veggies. first and last time when we order from here.

The donner on the pizza was burnt to a crisp and the stuffed crust was like a jelly

Good service and food yet again

Wrong food delivered Food was cold Wrap was all desperate had to make it ourselves

Food was cold. Chips were undercooked and soggy.

Steak was burnt and the naan bread was rock hard. Poor quality.

always a great place to order from didn't dissapoint

Can’t fault quality or taste only thing I would say negative was I ordered a large chicken kebab but when arrived I’d have described it as regular found myself still hungry after eating it whereas ordinarily I’d struggle to finish a large never mind be left wanting more other than that can’t be faulted was very tasty

Food was cold and too dry to eat

driver pulled up, I could see on door cam arriving, so went down to answer the door. I came out he drove off and come back 5 minutes later. I said..I just seen you drive off I come down for you. he had attitude and said I should of waved or called to him. I said sorry, but you drove off. I couldn't see the number he said. and made out was my fault and just had an attitude on him like he was annoyed. I said well im sorry pal. im the customer and im not rowing with you over a delivery. that is your job not mine. food was half cold. manky chips. tasteless burger. rock hard chicken wings. wont be using again

get worse and worse keep forgeting parts of the order like NO BOTTLE OF POP THAT WAS IN THE ORDER , MIXING SAUCES ( mayo instead )

Top draw as always, only reason i didn't give it 5 stars, food could have be hotter.

Missing half my order and also what did come tasted of pure burnt alway eat here but completely been put off

Never disappointed with here Food is always fresh and hot and arrives in good time.

This used to be my go to place for a takeaway, id never had bad food or experience from here. However, our recent order was horrendous.....got the order completely wrong, was stone cold and missing items, waited over the time that we were told. Was terrible! one shish had 4 tiny pieces of meat in a dry pitta!!!! When we called to get it resolved, they were so rude to us and refused a refund or to sort out the matter. Disgusting customer service :-(

It was delicious tonight. Back to classic Flames.

Glad to see Flames is back on track! The last couple of times were a bit disappointing so I gave it a miss for a few months. But last night’s kebab was bang on. Keep up the good work.

I have been coming here for years and have been ordering the same item also but the last few times its not been the same the lamb is not medium size and seasoned and the garlic chicken was dry it's usually swimming in the garlic sauce which was appallingly missing, the best bit because I can use the pitta bread to mop it up.Not satisfied and unfortunately this is my last time.

Ordered a large chicken kebab meat and chips, I was literally sent a few chips and a bit of chicken on the side for the price I was charged, DO NOT ORDER FROM HERE EVER, disgraceful

My pie was rock hard amd could not eat

I’m a regular here every week but not for much longer the price of mix kebab £14.99 to expensive that’s without drink or chips in last 3 years price as gone up about 40% food always good just at that price now you can get restaurant quality kebab

Beautiful food and lovely and friendly service

Food is absolute rank never order from here

Just because I'm ordering late doesn't mean you can parm two day old children on me!

Absolutely terrible - such a waste of money. Please believe the bad reviews. This place should be shut down.

Barely cooked and covered in grease threw straight in the bin won't be ordering from here again

We didn't enjoy, meat was very dry, nothing in the pitta just thrown on top. Really disappointed. Won't go again

Please don't waste your money ordering from here! We got 3 slices of chicken meat for a "large" portion - absolutely ridiculous for the price! The burger bun was soaked soggy and inedible. Absolute rank! And salad boxes that looked like they'd been sat in the fridge for a week already!

The food was cold and the salad was warm and sloppy. The food wasn't fit for human consumption. Spent £40 for it to go in the bin. Won't be using flames grill again.

Have absolutely no faults regarding the quality of the food from this place. Absolutely slept on in Coventry. BUT they need to remember that chips in a pitta bread are on their menu 🤣

The food was awful. It came cold the salad was warm and sloppy. It wasn't fit for human consumption. Spent £40 for it to go in the bin. What be using flames grill again

Didn’t taste great, but everything came early and everything ordered arrived together.

Paid for a large lamb shish which was tasty but the portion size was terrible. Barely passed as a small portion.

Wrong food and driver didn’t have a clue where I was

Arrived earlier than expected and tasted lovely.

Hot tasty food, delivered quickly

Chips missing of food order again will not be using again.

Superb! Hot, on time and…. Just amazing!

Fantastic food and friendly drivers

Really fast delivery time, but unfortunately they did forget my tray of chips, which is included in deal three alongside a 12’’ pizza, a tray of onion rings and garlic bread and a 1.5 litre drink, but over very nice

Ive been ordering from flames past 12 years…sadly this was my last order. Food was just dry, ordered large portions received regular. Breaks my heart that they have dropped the ball so much.

Second pizza was over cooked brown, crunchy. This place used to be so good

Great food even though they forgot to send my chips but I would definitely order again

Asked for lettuce and onion on my kebab got a tub with mixed salad in stuff I don’t like or tend to eat also pitta was cut along top making it hard to fill and hold.

Lovely food that arrived quicker than expected.

Not the best but also not the worst definitely won’t be ordering from here again tho

The food we ordered was very enjoyable and Tasty,

Ordered large chips not large tbh and pizza was nearly cold and overdone I think it's shame really maybe better next time

Ordered 3 piece chicken meal and when it arrived it was missing 2 pieces of chicken £6.50 for 1 piece of chicken and a few chips - very disappointing as normally it’s a good service

Paid for naan bread yet had it delivered in pitta. Quite ridiculous to charge extra for something you don’t receive.

Wrong order. Man on phone wouldn’t give refund then started arguing with me so had to go down to the shop to get manager. Will never be going back. Been going 15 years to these.

Ordered x2 2 pieces of fried chicken and only received 2 pieces of chicken so was missing 2 from my order. Ordered a regular cheesy chips and a regular portion of chips, wrote a note to the restaurant asking for the single portion of chips to be wrapped up instead of in a container to stop them from being soggy. When my food arrived noticed I was missing 2 pieces of fried chicken and that they also decided to wrap the cheesy chips in paper, which lead the cheesy chips to be inedible as the paper stuck to all of them. My partner rang the store to tell them that we were missing items from our order and that the cheesy chips were inedible but the person on the other line kept interrupting my partner telling him he was wrong even tho we had the order up in front of us and with the note to the restaurant. He continued to argue with my partner and when my partner went on to tell him what the order said, they put the phone down on him. I have never experienced such bad customer service. Which is a real shame as we have ordered from here numerous of times. We definitely won’t be ordering from here again.

Food and service was outstanding time & time again.

Ordered a 3 piece chicken meal and chicken was so dry I Cudnt eat it so ended up feeding it to the dog .. very disappointed

Chips were wet and soggy. Lamb shish was really chewy and overcooked

Always a good service with great food

Kebab was nice but a bit small for a large and there was no garlic mayo.

Worst food I have tried, £8 for a dry kebab with dry bread. Absolutely disgusting. Will never try again. Flipping ripping people off. Night ruined.

No sauces were delivered with the order

I thought it seemed expensive when ordering, but the food was outstanding and I will definitely be ordering again 👍🏻

Really tasty food delivered super quick would recommend

Food wass soggy and disgusting an hard really chewy would like a refund

The kebab was dryer than the Sahara desert and the chips were so undercooked and soggy. Worst place in Coventry by far.

Cold food. Outrageous for the price. Stale taste. Missing items. Late.

Food was cold and bland! Used to be so good

Ordered a giant kebab came like a small one and had to pay full price. Looks like they starting to not carrying about their customers. Been ordering from flames for years now but i think it's time to look for something new.

Top food & top service as per usual.

Chicken a tad burnt, not a lot of it for a £9 come on guys, you can do it

DO NOT EAT FROM HERE CUSTOMER SERVICE IS APAULLING ASK TO SPEAK TO MANAGER AND WAS USELESS ON THE PHONE doner meat was pale and was told that’s acceptable in all my life have I ever saw a shocking kebab they should be ashamed

Really tasty, wish I’d have got a large chicken kebab as it was so nice

My veggie burger was plain with no salad no sauce inside. I specifically asked for salad and sauce too and even mentioned in the notes.

Fantastic. House special pizza is very tasty. Everything warm and fresh and onion rings not soggy. Thanks. Will definitely use again.

Spent £10 on a kebab and it was small for a tenner I expect a big fat kebab and they couldn't be bothered to put saled and mayo on and just coated in grease now I am I'll because I have IBS and it have messed me up I hope flames is happy with them self's

Food came wrong, guy I spoke to on the phone was so rude

Ordered chicken meal at £6.50 and only received one piece of chicken instead of 3.

The kebab meat was beef and not lamb like asked for, restaurant would not listen and refused to accept my complaint, the meat so chewy and was inedible, i would even give it to my dog, and £10 for the size of what i got was a rip off, shame cuz have enjoyed food from here before

Golden, most def buying again👍🏾

We had a little party going on and I placed bigger order. This is the only place where food arrived with little notes on the box so we didn’t have to guess how wanted it and nothing was missing. Amazing quality and very hot on arrival. Thank you 😊❤️

Food was completely and utterly horrid. Cold, tasteless and poor value for money.

The 1/2 pound flame cheese burger is incredibly delicious. The staff are welcoming and friendly.

Over an hour for food arrived cold! Used to be best place for pizza. Has gone downhill won't order again

Not happy as food that came was not what it was described as they need to change the way they word the 6pc chicken nugget meal.

Didn’t get my drive but food is peng

Not the best. Food portions are small. Won’t be going there again 😕

worst kebab ever, cold food dry and no taste with a frozen naan that was ordered in. avoid at all costs

Good was nice but arrived cold

Usually very happy with my food, been loyal customer for years, but yesterday experience was awful. It took almost 2 hours from tome I've ordered to actually driver arriving and he brought something completely different than ordered. Instead of my 31.83£ order of chicken kebab, chicken strips, chicken popcorn, chips and 3 cans of coke I've received 1 pack of cold chips, 4 cans of Rio, one pot of something looking like curry and small wrap. No receipt or name attached to the order, no details nothing. Luckily I've ordered online so got all my details to open the case with Just Eat. I'm afraid I won't even order again from you. You have lost your loyal customer

The food was late, said knocked on door, clearly didn't. left food outside freezing cold. rang to complain and was swore at by the person who took my phone call

Very nice, Lamb Shish Kebab, made with pieces of lamb. Really makes a differance.