Five Lads Goodmayes in Redbridge

NEVER WAITED AS LONG IN MY LIFE. Went in here at 7.10pm and ordered a half chicken with peri chips. There was literally 6 people in the restaurant, and a few of them had already been served. 30 minutes passes and not one sign of any food, guy in kitchen seems to be only worried about takeaway orders (very strange when there are literally customers sitting starving.) Manager appears from kitchen to deal with complaint, tells kitchen to prioritise these complaint orders above the people sitting waiting. Such an absolute joke by the way, just completely ignored the diners. FORTY FIVE MINUTES PASS - I ask the lady serving “can you tell me how long my order is gonna be?” Returns 2 minutes later telling me it will be “five or ten minutes.” No apology or acknowledgment of the wait. 5 minutes pass I throw the receipt on the table and leave. Never waited so long for food in my life. Absolute joke.

Fantastic food, cooked to perfection. Fast service and we were not rushed when eating our meal. A wide range of burgers and chicken dishes available. You can select the level of heat when ordering.

Came the other day and loved the food. Had great service from our server hamna who made sure we weren't missing anything and made it a memorable experience.

Lamb chops were bland, tough and dry. Chicken strips overcooked. Smash burger lacks flavour. Not worth it.

I placed this order a little while ago. I spoke to the colleague at Five lads immediately once the order had been taken through ubereats. She informed me it will be cancelled and I will get a refund. Little did I know they cancelled it and stated that they had already started making the food just to make a little extra cash. After speaking to Ubereats they informed me the restaurant informed them they had already started the order. The manager is very rude, his response is to speak to Uber when they can’t admit the fault from their side. Never again!!! So I basically got charged for food which I never received. Don’t trust these people!

Best grilled chicken in Goodmayes! Friendly staff, my kids all time favourite.

The staff were very friendly, especially ‘My’, she was lovely and very helpful, food was also very good.

A quick stop to our local grill house. We all knew exactly what we wanted to order. Food was lovely. Fast service, and a warm atmosphere. What more could you want!

The best thing about them is their grilled chicken. Definitely worth the price !

Very good food flavour is amazing would recommend 100%. The staff friendly and the service is fast. Never disappoints.

I’ve been a reoccurring customer of five lads, both in person and delivery and I can say with confidence that they provide exceptional customer service each time as well as generous portions. The food is always upto great quality and taste, have never had any complaints. The wings are amazing each time and cooked to perfection. Thank you mai (I apologise if I misspelt your name) for your kindness with my order yesterday. I’ll always be a returning customer

Food is well cooked and according to my preferences, which is why I have become a regular customer. When I ordered, a staff member, ADNAN, personally handed the food to me. He was very friendly and welcoming.

Delicious food and very good quality burgers. I love Five Lads, every time I buy a meal, Im never disappointed. I look forward to my next visit - thank you Five Lads

Tiny piece of chicken in pita bread

Always Enjoy Coming Here!! The Brothers are very Hospitable, Respectful and Caring. They now have began an Initiative to Stamp your Card which is good 😊

Too expensive and not worth it… dry burgers, horrible chilli sauce, chicken wings and chicken with some cheap sauce on the top

Really friendly, quite reasonably priced and good food.

I can say that both the service and food was on point, props to hussain for serving me and my family, ensuring we had a wonderful experience.

Good food but staff are rude and inexperienced, didnt have any patience to take our order properly. Would never go there again.

I called to make an order for collection and was told to hold as he was taking someone’s order. I was left on the call for more than 10mins hearing the staff having conversations with others. I then hang up and tried calling back countless times with no answer. I then decided to visit the shop and saw there were no customers. The food was dry and the chips were soggy. I liked this shop before but won’t be returning.

One of my worst experiences on uber, they changed the time 3 times took ages to make the order, kids had to go bed they deliver 45 mins late absolute shocking. I won't be ordering again.

Food was superb. Excellent spot to enjoy amazing food with amazing customer service.

Amazing customer service, staff are welcoming and food is delicious- my go to place for lunch. Amazing from your regular 12pm customers

My go to lunch spot. The brothers are always accommodating and always received food with love. Much appreciated and will be returning again and again.

The food was absolutely yum. Everything was on point and the smash burger is too good and can't forget the lemon and herb sauce.

Bunch of moody kids running the place, appalling service. Instead of standing there talking they should serve the food to their customers instead of waiting for it to get cold and then getting complaints. How hard is to cook wedges? These guys apparently burnt them and then made us wait another 15 mins whilst the burger was already eaten. Won’t be coming back here in a hurry that’s for sure.

I went with my family and being honest the service was unexpectedly bad. I need to ask for the tissues and asked for the cutlery by myself after receiving the food which is not the problem but the guys could have inform easily if we need anything else or not. Burgers were so so. The chicken burger was not good at all as the pattey was hard.

I was going to give a long review explaining the 2 star rating but… I think this photo of the mashed potato pretty much sums it up. Waste of an evening.

Generally eat here and enjoy their food but second time in a row this has happened. I order 2 box meals make the effort to go in and order take away, come home and my strips are missing. Service is so poor too staff barely pay any attention.

First time I went there. Very bad service. Food was served cold and then we had to ask for drinks after eating half of our cold meals, no cutlery given. We’ve all had bad stomachs after eating here. Would not recommend to anyone. Waste of money and time.

Been here several times and each time the Chicken was on point, lemon and herb is my choice and the chicken falls off the bone - always delicious. Generous portions. Sauce selection was also good. Will be back for more grilled chicken, respect to the workers - always accommodating.

This is the second time I have got burnt chicken. It tastes bitter and Smells. Ordered a take away.

Brilliant this place is, truly a amazing experience customer service was great.FOOD is wow chefs kiss

Best Halal Beef in town. 💯 Staff is so decent and helpful. Cheers.

Went to five lads with my family and have to say service was great so was the food. Really enjoyed the food, the young brother who works there told us how to get 10% off by joining five lads. Quick and easy just had to scan a QR code and name and number thats it, so was happy with that. The only issue I found at this place was the smell in the bathroom. Overall : 8.5/10

I've never not had a satisfying and filling Meal from here. Always reliable. On this occasion I went and they had missed my strips, I called and they were happy to replace and rewarded me with an extra item. The staff are nice and friendly. Love their generous portions of chips too.

I have been a loyal customer of Five Lads Good Mayes for over three years, and while I've enjoyed the quality of their food, my overall experience has been a mix of satisfaction and challenges. The culinary delights crafted by Five Lads are undoubtedly good. Their flavours are rich, and the variety offered caters to diverse palates. However, my recurring concern lies in the delivery service. As an online customer who has never visited the physical branch, my experiences have been marred by instances of incomplete orders. On several occasions, I've received incomplete deliveries, leading to inconvenience and embarrassment, especially when hosting gatherings. Despite prompt apologies and refunds from the branch, the issue persists. The lack of delivery drivers to fulfil the orders raises questions about the overall logistical efficiency and customer satisfaction measures in place. Last year, there were inconsistencies in the spice levels, with the 'hot' category often resembling 'medium,' and 'extra hot' lacking the anticipated intensity. Fortunately, this issue has been addressed, and the spice levels are now aligned with expectations. However, the persistently missing components in orders, such as fries with chicken or rice with chops, raise concerns about the order fulfilment process. It prompts the question of how well the order sections are managed and the attention to detail exercised in the preparation and dispatch of each order. I urge the workers and management of Five Lads Good Mayes to empathize with customers facing these challenges. While the food quality is good, addressing these persistent issues in order completeness and delivery logistics will undoubtedly enhance the overall customer experience. I look forward to continued improvement and a seamless dining experience with Five Lads in the future. Food 4* Service 1* Portion size 3* is not worth the price

Had a great experience at this Five Lads location. Tried their smash burger and wings and everything was delicious.

Very bad customer service always forgetting items when ordering.

Whenever I order they forgot something it happened 2 time with chips and drinks I ignored it but today they don't put burgers when I called we forgot come and collect

Before leaving the shop make they complete the order because always they give less and say sorry

Best smash burgers in east. Great place to go for a bite whether it’s grilled chicken or a quick burger. The dessert is also banging if you’re feeling something sweet. Kind staff and a lovely atmosphere.

Grey sludge, so bad...can't believe how quickly it's gone down hill. Don't waste your time or money on this place.

Consistently good food, only thing is it takes forever to arrive because of all the delivery orders they get.. Had to wait up to an hour on occasion in an otherwise empty restaurant.

Great food and has amazing service. I wouldn't say the atmosphere is the worst but a nice family friendly place. Would recommend.

It was amazing experience having such a good an halal meal at Goodmays. Service was outstanding and taste was very delicious.

Really good service and attentive hostess.

I recently dined at Five Lads Goodmayes and had an exceptional experience! The atmosphere was welcoming, the food was delicious, and the service, especially from Maisha, was outstanding. Her attentiveness and friendly demeanor added a special touch to our dining experience. Kudos to Five Lads Goodmayes for a fantastic meal and to Maisha for exceptional service!

Lemon and lime wings tasted so fresh- the sauce yum. Chicken burger and chips tasty.

The burgers they do are amazing and the quality & freshness is perfect every time.

Loved the smash burgers and the milk cake! Tastes much better than Nando’s and nearly half the price. Lovely atmosphere and friendly staff.

The food was delicious. Nothing beats their burgers and milk cakes. Had a lovely time and would recommend everyone to try it out.

The food, especially the Chicken Fillet Burger and the new Smash Rasher Burger, was tasty. While the wings didn't quite hit the spot for me, my friends liked them, so it's probably just personal preference. Also, big thanks to Aminah for being patient and providing excellent service, especially since we had a large group of more than 20 people. The staff's accommodating attitude made your meal even better. All in all, it was a fantastic dining experience.

I usually do not write reviews. But I have to say, five lads is one of the nicest places to eat in East London. Me and my mate ordered rasher smash burger. Amazingly, cooked. I would like to say a huge thank you to, the hostess and adnan (chef) for their magnificent service!

Went to Five Lads in the late evening around 10pm of which there were a few other families there too to our surprise! Even though it would close at 11pm. We ordered the loaded box of which we weren’t disappointed, the burgers were nice and fresh and had a high quality feel to them. The loaded box also came with a drink and side of choice, all for £9.99 which is pretty decent too. Will definitely recommend coming here if you’re in the area and feel peckish and it will certainly fill you up.

Had lamb chops and Peri chips with banana milkshake, the entire meal was SPOT ON also the service from Amina was also wonderful, she constantly checked on the customers and made sure we had a good time. My girlfriend had barbecue chicken with coleslaw and strawberry milkshake, and again, SPOT ON Definitely worth my next visit

Went there for lunch the guy serving Aj was very nice and welcoming introduced us to the new menu the food was very delicious and the service was quick will recommend

I have visited this place on 3 occasions. The standard of the food has been excellent, service has been exceptional. A family friendly place as we are a family of 5 (3 young kids). Price is average/reasonable. A special mention to Maisha who has provided us with an exceptional service from the moment we walked in. If you do visit, then reach out to her as she is very attentive, smiley and polite.

waited over 50 minutes for my order, would’ve waited longer if I didn’t enquire about it. They’re all just in the corner talking.

We love going to five lads. we are there once a week sometimes twice because we love the food it's amazing, delicious, staff are so friendly good vaule for your money.

Food was amazing the waitress (Mai) was lovely and her great customer service was amazing to the point where I ordered again ❤️

Amazing food and had a very lovely welcome from Amina. Service was great and would definitely recommend eating here!

Banging food first time being here, served by amina and hamna such good service definitely recommend .

I came and ate at fivelads on saturday 22nd 2023 at around 7pm, they had extraordinary customer service, the staff were extremely nice especially the hussain at the front, i asked for his name especially for this review, and another named maisha who took my order and was extremely helpful and recommended stuff for me to try. Food was cooked to perfection. I will 100% be coming back.

I popped into this cosy little restaurant and I am so glad to have made the discovery of how beautiful their food is. Their burgers, particularly their smash burger, are honestly out of this world. Plus, the atmosphere was super comfortable, the service makes you feel as though you’re in the comfort of your own home, especially the two young gents named Hussain and Abdullah. I am truly looking forward to visiting again.

I love this place especially due to the new smash burger it was so exquisite and bursting with flavour. I particularly liked one young man working at the front who had great customer service and amazing social skills. I saw how hardworking he was and I would come back just to receive that kind of customer service again

Maisha was 10 of 10!! She was very friendly! 😊

Very pleasant staff and warm welcome by misha, hamna and Hussain. Service was excellent and friendly. Would recommend this place highly.

Just ordered from here for the first time, was extremely impressed with the quality and flavour of my meal (loaded box). The chicken tasted fresh and was hot, the fries were crispy and not greasy, the food was delivered quickly and packaged very nicely. Felt like a much healthier meal than some of the overly processed and fried stuff you’d expect from a takeaway. Great prices also. Overall, I a fantastic experience and really enjoyed my food! Thank you. I’ll definitely be returning in future (love the name of this restaurant too lol)

Great service by Amina top work 🙏🙏

Friendly staff, affordable prices and good food!

Highly recommend!! Great quality food that tastes amazing and amazing customer service. The employee serving me was called amaan, he made sure he check up on me and my family and was extremely friendly.

Great food and good value for money. Thank you to amaan for top tier customer service.

I ordered a beef burger which tasted very bland- no salt or pepper or even cheese. Tried adding loads of sauces but still was very bland. My 4 Yr olds kids meal had more flavour than my beef burger. Everything else was lovely including chicken platter and peri chips. Few times I tried to get attention of staff but they were not around. Staff didn't come over to check everything was okay. Had they done I would have shared my disappointment about burger Next time will stick to chicken platter and chips

Food is delicious grilled chicken is best in town and salad price friendly, very good customer service specially boy called Amman I recommend everyone try here and enjoy 🤤

Food is good. Thank you Hamna for making our visit a good experience.

Cannot fault the food but the lady working front of house was extremely rude. Very unaccommodating. It’s a shame because the food and other staff and friendly.

This place is awesome. Very good burgers, perfectly spiced chicken. We always get the five lad special. Food was not over priced. Service was outstanding. Maryam and Mayesha you guys rock!! They felt bad we showed up 1/2 hour before closing time and couldn’t seat us and threw us a few milk cakes on the house. Our goto place anytime we visit east London. The hour long journey was worth it. Awesome service guys.

Ordered Five Lads since lockdown on UberEats and become a favourite for me and my dad, almost a weekly occurrence. Randomly popped in store for the first time and had a great experience, two girls at the front were polite and courteous, making suggestions in what to order and what was nice, without that sleazy feeling of being upsold. We also had an appearance from the main cook who gave us 5 complimentary wings as we made a mistake not ordering a platter and instead ordering items separately, he wanted to make sure we got our value! All food was freshly cooked and tasty, portion sizes are always generous and both me and my partner left with full bellies. 5/5. Couldn't ask for more, thanks!

Shout out to Shai and Ham for being superb in everything that they do!

delicious food and excellent service by the staff at five lads especially Ham.

Decent food overall. I think there’s a lot of scope for improvement. The chicken could be marinated better, the beef burgers with a better salt content and a better portion size of chips. Price to quality ratio is adequate.

Very nice staff and place to eat out I recommend the rice box as it tasted very nice flavourful and fresh

Lovely food and lovely service whenever we go. Highly recommend!

Top service all the time great food great price great staff to all them AJ top man always so polite

I ordered 2 chicken burgers but he also gave us some strips because we couldn't dine in at the closing time. The staff is very friendly and kind. I would love to come again with my friends.

My family loves the food from Fivelads, we used to eat meals from then once in an month since visiting Leyton branch in 2016, all of the food is tasty and freshly made. Staff is always friendly and welcoming. Their service is on top. Currently, their increased prices has made us cut down to twice in 7-8 months. I would love to see if they can add Lebanese style shawarma in their menus too. So needs a bit of synergy. Overall still our favourite food.

The new smash burger is really good and I highly recommend it to anyone who hasn’t tried it.

Good food, good service, recommend.

Top level service and top level food

Amazing food and service! The girls Maisha and Marium always look after us!

The ships were not fresh. Either was cooked and recooked or the oil is very old. The rice was not fresh and very red colour. We ordered medium, so it should be a bit yellow. The rice was with herbs and you can taste the lemon. I did not order that. Overall, I will not order again from here. I have spent £43 and they have missed one coke. 😔

Thank you AJ Great food. Great service. I come here every Friday :)

food was amazing, customer service was great from sib. 100% would recommend

Just popped in here for lunch before going to my next site. I was recommended the new smashed burger with turkey bacon. Absolutely banging! The patties were nice and thin making it super tasty and well cooked. Will be coming here again. Great value for the quality. Well done lads!

Food is always great, customer service is excellent, very nice brother who served me today (sib) made sure my meal was on point. Would defo recommend!!!

The food and service by AJ is very lovely here highly recommend and will definitely come back 5 star for me

I always get food from here and it'd always amazing. Sib was a great employee with great customer service

This brand new Rasher smash burger has to be one of the best smash burgers I’ve had. In terms of the appearance , the burger was beautiful. Taste wise, the soft elegant buns really complimented the 2 beef patties. And the house sauce they have is superb. Really good overall burger. The staff was also amazing. Each and every one of them.

Great service by Abu Junaid. Food was on point.