Haute Dolci Ilford in Redbridge

Worst service I've received at a dessert shop. Service is 0/10, waited 10 minutes to be seated (there were a lot of free spots), 40 minutes to be served and another 30 minutes to be given the desserts (they forgot half the order...) Food is okay, and the place looks nice, but never coming back with the service we received. They added service charge as well thinking they did a good job!!! And the 5* reviews you'll see are fake, thanking 'Apekshya' to boost their stars.

Food was average, I feel they could benefit from a little music and less AC, it’s the middle of Oct guys! Lol But our server Sam was amazing! He was very attentive and lovely. He even accommodated our birthday request! Would visit again just for Sam’s customer service!

I had an amazing brunch at Haute Dolci. The food was flavorful, and beautifully presented. The menu had a great variety, and everything we ordered was delicious. The service was attentive, and the ambiance was perfect for a relaxing meal. Highly recommend for anyone looking for a top-notch brunch experience!

Sam gave us great service and the food was good! Atmosphere was nice but it would be better if they had background music.

Lovely birthday lunch! Sam was a lovely host, attended to our every need quickly. Food really tasty, drink really beautifully hand crafted. Presentation amazing.

Desserts here are lovely worth a try. The interior design is also very aesthetically pleasing with plenty of seating arrangements.

This place looks good but the service and food don’t match up. Waited over half an hour just for someone to take our order and it was only until we chased someone down, our order was taken. We ordered cake and ice cream but we first received our ice cream only and the lady thought that’s all we ordered. Poor service and waiting time!

I recently had an amazing dining experience, and I just have to give a shoutout to APEKSHYA! From the moment we walked in, she greeted us with a warm smile and made us feel right at home. Her knowledge of the menu was impressive, and she offered great recommendations that truly enhanced our meal. Throughout our dining experience, she was attentive without being intrusive, always checking in to ensure everything was satisfactory. She handled our special requests with ease and made sure our drinks were never empty. It was clear that she genuinely cared about making our experience enjoyable. Overall, her friendly demeanor and exceptional service made our visit memorable. I highly recommend this restaurant, not just for the food, but for the outstanding service provided by APEKSHYA!

Very nice and friendly staff especially Apekshya

Ambience was beautiful ,pleasant but the desserts quality was not up to the mark or to the price we spent nd the lady in suit served us doesn’t want to work their it seems . Can do much better .

Surabhi was very helpful and offered great service. Would come back again.

Brilliant service from Apekshya. Food was on point as usual.

Apekshya was very helpful and the food was amazing. Thank you

Service was great thank you Apekshya

We came to celebrate my bday and we served by Apekshy she was so good and made our day amazing . Thanks a lot for your amazing and professional attitude.

Muzumal was very friendly and helpful. The food served was freshly made and very tasty.

Excellent service by Sam! He was really on point and looked after us, fantastic job. Food was also lovely

Special muzamal gave us special attention and gave us great customer service.

Lovely place with excellent interior And amazing food. Tge service is really good. Mauzamal was really sweet , she attended us really well. Great experience over all.

Food was great also service was excellent, really enjoy with friends and family at there. Shout out to them , thumbs up.

We were very excited to try this venue as it’s decorated beautifully. We ordered the pistachio pancake and waffle with strawberries and chocolate. We also had an americano and a double espresso. The dessert lovely and we enjoyed both. The fruit was fresh and it wasn’t too sweet. The only thing we were disappointed by was the price of a double espresso. Anyone who knows anything about how coffees are made in cafes or with machines will know a doppio/double espresso is a pretty standard coffee drink base, and usually a very cheap option however here it is probably the most expensive hot drink on the menu. A double espresso is charged at £4.60, the rationale is £2 for the extra shot. Charging almost £5 for a tiny double espresso, significantly more than any main coffee franchise would. It left a sour taste. Something management could revise, as it’s ridiculous and reflects a lack of knowledge about appropriate pricing.

I came for dine in and surabhi was amazing. She continously check back on my family. Definitely deserve a pay rise. Will come back soon

Very nice service from a guy named Sam, he gave us the water and food that we ordered.

It was an amazing experience and Sam the staff was great very professional and pleasant ensured we had a great experience.

We ordered our food, had to wait 30 mins until we asked one of the waiters how long it's going to take, only to find out that they haven't even started on our food. The waiters were all standing around and there was one guy making the desserts and there .more orders before ours. So we told them cancel and left.

We had a lovely server her name was apekshya she helped us decide on what to get as we are regulars that come She was very lovely

apekshya gave us great service, everything was amazing no complaints. Beauty queen

Food was really amazing. Their stuffs are so friendly specially Apekshya is amazing. so hospitable and well trained on how to treat customer with gratitude.

I visited there service was really good Thanks so much

Haute & Dolchi Bakery offers a refined selection of fresh, beautifully crafted pastries and cakes. The quality is top-notch, with unique flavor combinations that make each treat memorable. The staff are friendly, and the cozy atmosphere adds to the charm. It's a perfect spot for anyone looking for gourmet baked goods in a relaxed setting.

Dessert was so delicious just like a wowwww

So good Everyone. food is amazing their stuff are good. speacially "Apeksha " is so humble and well trained, she knows how to feel comfortable to the customers.

Nice place, nice dessert. Lovely staff especially Apekshya was really polite and nice. 5 star service.

A very polite service by Apekshya!

Food was freshly cooked and customer service by Apekshya was superb as well :)

Fantastic food Customer service was on spot by apekshya

Quick service and even better food! Sam was great tonight. He’s so friendly and gave great service with a smile. Thankyou Sam!

Food was absolutely amazing, so many options to choose from. Service was so fast and perfect, made sure we had everything we needed, so nice and friendly. The atmosphere is beautiful, the chairs are extremely comfortable, peaceful, very warm.

Great service Apekshya Good interaction with customers

Great hospitality by Apekshya. Excellent hospitality.

I highly recommended this restaurant the food and service quality was truly exceptional

The only thing I didn’t like that, toilet tissue was on the floor and it was so unhygienic to use it. Both toilets had the same problem. Please fix this issue.

Our server ishani was fantastic .she was attentive,and friendly,and made great recommendations.Thanku haute and dolci

Food - first burger had a soaked bun but I was able to get it replaced. The french toast is amazing. Brunch deal is very good price Service - waitresses seem very busy but quick Atmosphere - busy, they seem to attract many birthday parties which is nice

Went there as it was highly rated over social media, however the place did not live up to its hype.. its was beautiful decor but the staff were in a world of their own, ae went early, with barely any customers yet the servers didn’t check up on us until 30mins later, and it took a further 1 hour for the food to arrive. The food was disgusting, it took the chefs an hour to prepare “shakshuka” (it was tin tomato puree with 2 eggs and half toasted bread) and all the manager had to say was “brunch rush”.. there were 2 other tables.. overall, not worth it.. I had to pay £12 for tin tomat and eggs..

A brilliant atmosphere and deserts were delicious. Staff members were great.

Apekshya was nice and served us on time!

Wonderful dessert and fantastic customer service by APekshya

Great service by Samuel - really friendly and funny. He made some great recommendations. We were so blown away by the aesthetic of the restaurant. You wouldn’t think you were in Ilford 🤣. Cheers Samuel and team for the great evening.

Adeel was amazing and kept checking on us if we were okay and he’s service was amazing

This spot is aesthetically enchanting, it makes you wonder if you are still in Ilford. The ambience is simply gorgeous. The food is nice too. They are a desert heaven for those of you with sweet tooth. 😊 i loved their burger and dirty fries, it was delicious. They don't do heavy cooked meals if that's what you are looking for! The service here is great,we were served by Apekshya, she was simply a delight, she was polite, kind, and attentive to all our needs and even helped us choose some specials on the menu, while seemingly with a charming smile throughout our interactions. Overall, this place is great for your afternoon tea of evening dinner. You can dress 👗 up , you won't regret it... because your pictures will come out even better with their picturesque ambience. Parking here is easy... just park at the paid multistorey parking nearby, which is only 1 minute walk away.

Food was decent but service was AWFUL only the host was pleasant out of the staff, had a problem with my order spoke to the manager who was very ABRUPT and RUDE, over all food was great but service was very SELECTIVE felt like if you didn’t look the part the service you got was different. I would go to another location not this one again. A special thanks to apekshya and saurbi for their service that made our visit a little more pleasant. They deserve more pay for the work they put in.

Really nice venue! Interior is beautiful and desserts were really nice as well.

Have ordered twice from this branch & both times food was missing, today the coroffle & waffle where cold & hard 1 of the ice cream was missing the other was mostly melted very disappointed as I have been to the O2 branch & was very happy, will never be buying from this branch again! My suggestion is if you can't handle delivery orders don't offer if you can't get it right!

Food was good but service bit slow

Great service from Apeksha Do visit good service good food

Apekshya was a very polite and respectful waiter and had very fast service highly recommended

Ambience is beautiful for sure. Staff is very polite and helpful especially Apekshya.

Apekshya was a fantastic waitress and the food was a lot better than expected

Apeksha very nice customer service, friendly and approachable

Lovely experience, the waiters are amazing especially Apekshya

Apekshya was very good waitress. Her service was top notch, very attentive and professional

The new Matilda cake was great. My friend and I came today he introduced me to it. Surabhi was so welcoming and the atmosphere was 10/10. Will be coming again

Apekshya was very nice and welcoming

A great dessert place. Their pistachio milk cake and cookie dough is top notch. Also, Adeel gave us the best service. Thumbs up 👍🏻

Served by Surabji, great experience. Will visit again xxx

Lovely decor and lots of great food and drink options. The service was great, Surabhi took great care of us! Would go again:)

Had a great time celebrating my birthday the desert was the highlight of the day . I was served by kababa he was very polite and he constantly made sure everything was okay.

Kababa was very good with his services today and I enjoyed every meal . Thanks

mazing Birthday Celebration! We celebrated my friend’s birthday at restaurant , and everything was perfect! The atmosphere was warm and inviting, the service was exceptional, and the food was beyond delicious. They even surprised us with a special birthday dessert, which made the night extra special. Highly recommend for any celebration! Apekshya Thank you so much !

beautiful atomosphere, great food and delicious dessert at haute dolci! great customer service from Adeel.

Adeel is very polite and friendly. Food is really good too! Would definitely recommend!

We’ve been this branch 2nd or 3rd time now and to a few HD’s in other cities now and it’s always a pleasure as the atmosphere, ambience and the experience is amazing every time. Staff are also very well presented and professional and making sure that they stay interactive with us as guests rather than just be a simple waiter/ waitress which definitely makes a huge difference in my books, with that being said I believe I have just described the experience me and my family had today when we pooped in for dessert after eating out, the kids are in love with the blue candy floss drink and ice cream, it was also my baby’s 2yo B’Day which my son mentioned to Apekshya who was our waitress and she was such a star that she came over with a little plate that she decorated with a few squiggles of choco sauce and a little message that made the visit even more amazing than it normally is. Apekshya Made today that extra special and this is mainly to make sure that she gets the recognition she deserves as she went above and beyond as she also made sure she was interacting with our kids and actually had a full on conversation with the baby, only she and the baby know what they spoke about…. Once again Great time at HD and thank you Apekshya

Apekshya in the ilford branch wa sso lovley and helpful

Apekshya was very helpful and made the experience more pleasant.

Apekshya provided very good service

I ordered a delivery via Uber from here just a few days ago. Absolutely atrocious service:m. They rarely answer the phone. I called over 15 times after my delivery was not labelled with which waffle was vegan and which wasn’t that in the end my daughter with food allergies had to miss out. The ice-cream melted but still not answer. I even contacted them on Instagram and still no reply. This was on a Saturday evening at which time you’d think the place would be full staffed or offer the best service at least. I called just now and still no answer. Definitely a waste of my £35.

Lovely food, not very busy (weekday), good service and clean.

Very bad experience, I don't know what happened to the chefs, Raw chicken and cold food. Very bad experience this time. Not gonna come again. Rubbish

Apekshya was truly a great staff and helped us well with our experience

Apekshya was very welcoming and attentive. Her service was no less than great.

Visited on Friday lunch, food was rubbish andi chicken was raw,shown to the manager but didnot got refund as well. Chef seems untrained. No recomend to go again

Everything was cold when we got it. The maltida cake was priced ridiculously but apparently its for “the experience”. Ive paid way less for the same product and same experience elsewhere. It was nothing spectacular, dont waste your ££ on this. Your better off paying £16 for it in dubai for the real experience 🤣🤣🤣🤣.

Loved all desserts. I will definitely come back to try other food as well.

Would definitely recommend. We ordered the lotus biscoff french toast, pistachio milk cake and masala tea. Everything was lovely and yum!. Atmosphere is calm with beautiful decor. Staff were very friendly and lovely!

Really disappointed in this store. I visited this place with my husband looking forward to a sweet treat. Unfortunately, the waiters were not able to cater to my allergy needs. Neither waiter that I had asked (one male and one female) had any training on allergens, they were not helpful or willing to go out of their way to help and were quite frankly dismissive. I had to complain to the manager before I left the store who was very relaxed and did not seem to care at all. The store had no separate allergen menu nor any of the allergens were listed on the menu (which is a LEGAL requirement). I was left feeling disappointed in both the lack of training/knowledge of allergens and the attitude of the staff. I did not feel safe eating here and I would avoid if you have any allergies!

should have been good as I have ordered from here before but they left out half of my order.

I’ve visited this restaurant several times since it first opened, but each visit has been disappointing due to extremely slow and poor customer service. It’s often difficult to get a clean table. On one occasion, we were initially seated at a table with a sticky, dirty floor, and the alternative table they offered was also unclean. When I asked about this, I was told the cleaner was off sick, which shouldn’t be an excuse for such conditions. There should be a contingency plan for maintaining cleanliness. We requested to be moved upstairs but were told we had to stay downstairs. Eventually, we were seated upstairs, where we were informed that waiter service would be limited. It’s puzzling how a restaurant of this size can’t provide consistent service throughout. The desserts are decent but somewhat pricey, and some of the fruit was not fresh.

Unfortunately, the dining experience fell significantly short of expectations. The quality of the food was disappointing, failing to meet even basic standards of taste and presentation. Compounding this issue was the dreadful atmosphere of the restaurant. The lack of air conditioning made the environment unbearably hot, creating a sauna-like experience that was far from enjoyable. Additionally, there was a severe cleanliness issue that was impossible to ignore. Flies were consistently hovering around my table, and the presence of numerous flies throughout the store suggested a major problem with hygiene and cleanliness. This overall lack of attention to both food quality and cleanliness made for a highly unpleasant visit.

Great place overall for desserts

Nadia was a fantastic waitress really attentive and helpful lovely experience and service

Apekshya Was so lovely from the start helped us to surprise my sister with a birthday dessert very accommodating couldn’t ask for better service

apekshya was amazing super sweet and lovely. made me feel welcomed and she helped us a lot!! defo give her a pay rise x

apekshya was really helpful. food was nice. service was good.

Haute Dolci is a very nice venue, the decor and ambiance give a very calming feeling. Apekshya was very welcoming and friendly, it was my daughter's birthday and she made the occasion extra special. The food was really delicious and filling.

Apekshya and all the other workers were very lovely kind they were extremely fast with orders and the food was very good very good qualiy

Amazing food and customer service specifically by Apekshya. She was very nice and patient. Definitely recommend.

Apekshya was a very attentive server and made sure we truly enjoyed our meal. She served everyone with a smile.

Nadia has been a brilliant host today. Doubled our feast and level of enjoyment. Thanks Nadia

The desserts that I tried were very nice, would definitely recommend to family and friends. And the service was great, especially Apekshya who was very friendly and sweet.