Five Guys Telford in Telford and Wrekin

Heard a lot of good stuff about this place. It really didn't match up for us. Burger was under seasoned, very little relish and lettuce on mine which added to the overall blandness. My husband opted for jalapeños, no flavour very little heat. In fact he was so unimpressed, the dog ended up with his pattie. Chips nothing to write home about either, but at least they were seasoned. We'd rather use the golden arches in future, and that's saying something, only ever use them in an emergency. Sorry won't be back.

Basically up markets mds much more expensive but better quality. Good fries with seasoning in a pot to put on, burgers and milkshakes. Not table service - they shout your number when it's ready It wasn't busy but the car park was as there's a mds next door lol. Free peanuts Lots of seating

My food arrived after 8pm and at purchase was scheduled to arrive between 730 & 750, it arrived cold and the chips were soggy

Food was not delivered but said it had been very very unhappy and very very disappointed, I was even waiting outside and looked outside no one came

Great portions. The milkshakes are amazing. The make your own option for the milkshake is great because I can finally have a milkshake with a variety of fruit in it.

Short staffed, was told I would have to wait to take my order, food took 25 minutes to arrive

Absolutely awesome food for a ridiculously high price

wrong things turned up , not happy at the cost of 70 quid either

I received my order after 2 hours! The taste was good but it was cold. Won’t be ordering again.

Took for ever, food was freezing and bag soaked

milkshake was bang on but for the burger was really small for the price of £11.60 all I had on it was two burgers 🍔 with cheese and the bacon was ripped in little pieces and they were burned and I had no salad or sauce on it and it looked like it was a small burger when it was meant to be a large one with bacon and everythin else that was meant to be on it cause I'm not happy that I have paid all that money for the price of the burger and it was not what you would have expected it be.

food perfect but driver wasn't good. so so many times the hyst eat drivers refuse to come to the door. don't expect to have to go stand in the rain to collect food because driver can't be arsed

For £22, stone cold chips and a pretty tasteless burger hasn’t left me overly happy. Milkshake was decent but everything else really poor.

Really bad, food cold. Can’t believe I spent 60£ on two burgers and a couple milk shakes for it to turn up cold. Took 2 hours for it to be delivered from order

Food was cold. Delivery took a long time after meal was prepared

Considering I’ve waited over 1hr for cold chips & burger is embarrassing, was actually disgusting

Food was very cold to the point of inedible chips… disappointed to say the least!

Burger and drink was fire just a little bit. Let down as the chips were cold.

fries overcooked, burned, not nice

First visit and the last,over priced,have had better burgers from captain birds eye, came in hungry,came out hungry

No straw with milkshake and i dont have one at home. Very disappointing

Great burgers. Tastes good and fills you up. Better than McDonalds and the other big chains.

Great burgers. Shame the Reece's milkshake has been taken off the menu.

Everything was okay. The only downside was my fries were cold and too salty. I'll ask for light salt next time.

Undercooked burgers and chips.

Missing items! Not cheap to not be concerned about either! Expected better of this place

Food Was nice but unfortunately cold,so many fries 😅

i ordered cajun fries sxpering them to be a burst off lovely flavour but if im being compeletly honest they were anti-climatic and rather bland. The burger was great though and overall a decent meal

food was cold, chips were cold on arrival & overcooked. lacked basic seasoning

Great food toilet we're rather unkempt

Good food but really expensive for stupid interior I have been eating my food and the cleaner was brushing my legs, proper stupid

Not worth £15 per head, posh mcdonalds to be honest, food wrapped I'm foil so gets very messy, chips nice but not suitable for peanut allergy, limited soft drinks for one off price can't see why people get it delivered won't be visiting again

Left my drinks. Absaloutly shocking

Really awesome food at a ridiculous price

Chips were burnt to a crisp and inedible, waste of money.

Food is always spot on, you pay a premium but you get premium...

Not impressed chips were cold. Burgers warm.

Hour and half wait an when food arrived was stone cold!

Nice big premises. Always clean when we go inside and staff are always happy to tale our order. Refillable cups are great for the kids and milkshakes are amazing.

Burgers as great as I remember!

Order was correct but I received an extra banana milkshake with it by mistake. A good mistake...

The food was absolutely delicious and brilliant quality, one of the best fast food places around, it's high quality at a great price, it's very tasty and has a lot of variety to their menu and the location itself was clean with a relaxed atmosphere and the staff were friendly and knowledgeable.

Love five guys. I had the bacon cheese burger and a regular fries, the portions are huge! The burger was very juicy and delicious. Fries were crispy, again a huge portion, enough for two even! I also had a shake, I chose peanut butter, biscoff and bacon, surprisingly very good. On the pricey side but worth it for a treat

Only my 2nd order from 5guys . I have to say never again ! The presentation was beyond poor . The burger I ordered was flat beyond resemblance very greasy and wet . The hot dog ? Well it couldn’t be any smaller but tasted nice . The chips were just thrown in to the delivery bag with chip cups included?? Milk shake was very nice . The little cheese burger was wrapped in silver foil ? All in all after £61 being spent you’d think this order was going to be better than the usual chains for burgers

If I could make a big tasty at home, I would, but I can’t. No one can. But what you can do is make a better burger than 5 guys at home for 1/8th the price. Hugely over rated and even more hugely over priced. The fries are as good as any work canteen fries, which is why they give you so many. Quantity to blind the poor quality. I tried 5 guys once to see what all the hype was about. And that’s it, just hype. I’ll certainly never eat there again, even if it was competitively priced.

Took my kids for lunch and ordered a bacon burger and a hot dog with bacon, to say I was disappointed with the food is an understatement the hotdog with bacon was diabolical it was tiny and the smallest piece of bacon, to be sure I will never use five guys again

Cold and undercooked burgers. Unable to eat.

Burger was great but cold (just eat's fault), not as many chips as expected for a large portion. The only thing which let my order down was just eat. The driver took my meal on a 20 minute drive and quite possibly ate my chips on the way to the house lol. Just eat would only partially refund me as this was my problem apparently. My advice is don't use just eat go and collect your own meal or eat in, then you'll have great service and hot food which matches the price paid for the meal.

late and chips were way too salty. burger is always great quality

Quality of the food was ok. It was the Chips I felt were not a large portion. Normally Five guys large fries feeds 2/3 people, not this portion. Driver had multiple drops as a journey which should take 3 mins, took just over 20 minutes. I find it strange to watch your order leave the shop then travel further away from you? Hence why the order arrived stone cold. I Feel five guys should seal bags a bit better one sticker isn't enough. Just eats response is abysmal. lesson learnt go yourself !!

love us a fiveguys, but have only ever collected. thought we'd have a cheeky delivery, as we were feeling lazy. food was cold, chips were sad. the driver was knocking on our neighbours door eventhough our houses are clearly labled. Will just collect myself next time to make sure the food is Hot.

Really good fresh burgers and top service

Excellent delivery driver very friendly lovely bloke!!

The staff must be specially minded.

Very good delivery service and very nice food

Food was cold when arrived from delivery driver who was on foot. Please rectify this problem as I spend over £42 to get my food delivered in time and hot. Not impressed at all .

while the food was good, it was quite cold.

Was a quiet time of day; had a Bacon cheeseburger, small fries and refillable drink. Burger, as always, is the best I've ever had. Tasted better in a quiet/empty restaurant at 3pm on a Weds. delicious and peaceful.

food was OK but was stone cold . you could tell it had been sat there waiting for a driver.. milkshakes were great but burgers were average..

chips slightly cold, burgers were cold. Driver totally ignored map, and drove to wrong location, and then pretty much just threw the food at me when I answered door.

As just eat wouldn’t allow me to leave comments I shall leave it here instead . Ordered tonight through just eat - I assume your colleagues cannot read . I ordered a hamburger but got a cheeseburger instead- a very expensive meal I am unable to eat . I will never be ordering from you again

Inside the burger felt like really cold n dry, as I bitten into the food cheese also was rubbery like texture

First time ordering here. Very impressed! Lovely food and delivery service.

Whilst the burger was nice, my expectations from all the hype surrounding this restaurant were quite high and the food while nice didn't meet those expectations. That is only my view point and 1 other who was sat with me. Again whilst food was ok, it doesn't represent the price, which was in my opinion very high. No amount of free nuts and endless drinks could make up for that. Doesn't stop a lot of people buying it, but I doubt I will go again, purely on cost alone. I will happily pay good money for good food, but I didn't what I was expecting for the price and hype. Shame really.

Don't normally complain, but if you order a milkshake, please put the straw in - its the little things.

This order has not been delivered. Very frustrating given it was ordered over 2hrs ago!

Just visited five guys Telford and we were welcomed by a lovely smile by the girl taking orders on the till.And Billy served us our food was very helpful and cooked our food to perfection.We will definitely return. Thank you

Brilliant definitely ordering again

My food was cold when it arrived it was horrible

Terrible. Food not good and the place is dirty.

order arrived with a burger missing , one of the kids didn't get their food. rang to tell them and they just said it's not their fault they can't help me it's the driver fault. pathetic service

food was cold ,most of it went in the bin

chips were a tad cold but still very nice

Order on 1-2-24, £41.89 of food & milkshakes delivery was an hour late hot dogs were stone cold buns were soaking wet & falling apart on ringing five guys Telford the “manager” refused to give his name or do anything to rectify the order or replace it! & blantantly refused a refund or even an apology disgusting service I would advise anyone to avoid this place at all costs!!

burger was a little squashed by five guys but delivery guy was great

I’ve been expecting a better quality, but having both burgers ice cold we couldn’t say if they are good or bad …. Disappointing

There was an issue with a missing item but this was sorted in such a professional and polite manner. Food was excellent as always

Great burger and gorgeous fries

Extremely friendly, helpful & attentive staff! Great food & nice restaurant Puts other well known burger chain restaurants to shame! Yes it maybe a little more expensive but you get what you pay for & this is very much justified 💯 👍👍

I have been given the wrong fries. Unfortunately after many bad experiences with five guys I won’t be ordering again

Great food.... expensive but quality

Didn’t listen to order directions, food was missing items

First time going to any five guys restaurant. Staff assumed I'd been there before as I wasn't told what was available, how to get a drink or how any of the service worked. Burger tasted ok, but was quite greasy. At an expensive price, the whole experience was quite disappointing.

Delicious burgers and fries, lovely milk shakes clean bright open seating area an clean loos. Just wish the burgers were cheaper, would eat more often

This place was genuinely created from the heavens, and the angels are creating the greatest pattay in the kitchen. Unreal food

Popped in for something to eat a few weeks ago as we'd never tried it and wanted to give it a go. The food was cooked fresh when we arrived and was very hot when it was handed to us. It was really delicious and we all agreed one of the best burgers we'd had, and definitely the best fast food burger. We also tried the milkshakes, and we loved that you can choose as many of the flavours as you want, really makes it your own special blend - I had the strawberry and vanilla which had actual pieces of fresh strawberry in too 😋

Food was early. But I ordered a shake and it had split on delivery making all bags ruined

Good meat on the burger, but additions were cold. Hot burgers with cold mushrooms and onions were disappointing.

Our order was wrong. We ordered 8 burgers and fries we had cheese on a bacon burger which was for a lactose intolerant lady, we had a cheeseburger with no cheese, we had a little bacon burger with 2 patties and no bacon, we had a little hamburger with cheese when no cheese had been ordered.

Ordered for comfort as I Was feeling unwell and milkshakes were amazing 🙏

Amazing overall, just gutted as I ordered full fat coke but received Coke Zero!

Hardly any staff the last few times we have been, only one person taking orders and preparing food so food has taken a while (around 20 minutes) and toilets haven't been regularly cleaned. Food is good.

Great place for a burger milkshake etc....

Great burgers and fries, amazing place. Might need better coke but other than that its amazing.

Chips were a bit cold and not up to standard. Burger was lovely as always

Very happy, very friendly guy 5* what a lad

If you’re moaning about the price you clearly don’t care for quality! The best, freshest burgers with the juiciest patty and the biggest portion of fries you’ll ever have, free refill and free peanuts what more could you ask for!

I am staggered at just how miserable an experience this was! Expensive rubbish. Clearly I just don't get the five guys hype. The staff were polite and helpful but everything else was dire. I left feeling fiscally violated. Never shall I return to any of their restaurants!

Been a couple of times now, love it.

Food was luke warm and was missing my milkshake and the driver was clueless when I asked