Five Guys Telford in Telford and Wrekin

No justification for the cost at all. Honestly, Scandalous! Food is fine, but absolutely not worth what you paid for it. I noticed a reply has come stating that the food is premium. Maybe it does cost a little more but again there is no justification. There is a very high profit margin on this and it can’t be disguised however you want to try. It is overpriced.

Dined in with all served in paper bags? What happens to a tray? Such an inconvenience and UNNECESSARY waste to take everything from 3 separate paper bags in the same order. With the money spent on a cheeseburger and fries and drinks came to £22 each, not impressed with burger with the bun crushed and flattened inside the foil wrap. 😒 and when I saw the post on the wall says “The fine dining of Hamburgers” are you kidding me? 😂😂😂

A delicious meal of the exceptional quality I have come to expect from five guys. Very friendly staff. Venue is ok, nothing special but I'm there to state at burgers not the view. Not recommended for people with peanut allergies

Went to Five Guys today, and honestly, it didn’t feel like the other locations I’ve been to. The only people working were the QC and the manager, and even they looked bored and not interested in helping. It felt like they were just waiting for their shift to end. We clearly asked for fresh jalapeños in the burger, but they forgot to put them in. The energy was low, the service wasn’t friendly, and the food wasn’t made the way we asked. Really disappointed this time.

It's best to ask what the price is before ordering. Very expensive and not worth the price.

Terrible fries and burger. My first time ordering from the franchise in Telford and what a disappointment.

Their website says their food is not Halal at this outlet. Good seating and ambience.

Basically an up market macdonalds, in some ways, but much more expensive but better quality. Good fries with seasoning in a pot to put on, burgers and milkshakes. Not table service - they shout your number when it's ready, I expected table service for the price! It wasn't busy but the car park was as there's a mds next door lol. Free peanuts Lots of seating

chips are too salty. Burger was good but a bun was kind of wet.

First time at Five Guys. Service was great, burger was delicious, got a sharing chips which was massive and an endless drink. Decent value for money. Was very quiet when we went mid afternoon but everything freshly prepared which I really appreciated

Wasn't anywhere near as good as I had been told and not worth the expensive prices

Food was lovely but could have been hotter!

Not happy usually get from five guys waited over an hour the delivery times kept changing I’m really quite annoyed.

Unfortunately food was cold. Nice milkshakes though

Burgers an shakes were lovely like usual but the fries were barely warm and slightly overcooked so flavour was so much less tasty.

as always, the burgers were great but the cheeseburger was no mushrooms but onions, but no onions and loads of mushrooms! it still got eaten but onions would have been so much better

Cold. Driver went to KFC before coming to us.

Said 20-30 minutes, took almost an hour and 25 minutes. So time changed non stop, but always saying courier at restaurant, which doesnt make muvh sense. As such food cold, i would order elsewhere.

The chips and burgers were cold on delivery however the milkshake was delicious

Not so good, I think I was unlucky with who was on that night. I accidentally spilled my drink, dispite a sincere apology and offer to clean it up they were rude, passive aggressive and most un gracious about it.

Really really sad about this as I know five guys is really good! However ages for delivery, food is freezing!! Chips are ice cold genuinely. Meat is cold on my burger really really disappointing

Such bull Wrong stuff delivered and so late we couldn’t re-order

Forgot items and when contacting them they say they are sat on the side nothing they can do

Chips were WAY too salty. Very long wait even though it wasn’t that busy. Very expensive for what we had.

EVERYTIME WE ORDER FROM 5 GUYS, SOMETHING IS MISSING AND TODAY THE CHIPS WERE ROCK HARD LIKE MATCH STICKS, WONT BUY OFF THEM AGAIN AS THEY ARE NOT CHEAP EITHER SPOILT MY KIDS TREAT

Delivery time kept changing and all food was only slightly above cold. Not had this bad before from them.

Brilliant burgers!!!! Not cheap, but worth it.

burgers always decent but a few times in a row my fries have come far far too salty, so salty its inedible.

lovely food, arrived earlier than expected

Fantastic food and service as always

Very good, they got the burgers wrong last time but still tasted excellent, milkshakes top drawer

Nice food but pricey. Took 1 he 10 mins to be delivered. It originally said 25-40 mins delivery time.

Fantastic burger here. One of the best. Biggest portion of large fries I've ever had

the food is cold and took forever and was really rude

Expensive but you pay for what you get. A nice treat now and again.

Never received the Five Guy order, they delivered McDonald’s instead which was not my order, I want a refund

Driver was super friendly, exceptional service she provided!

Food was late AND stone cold. Driver didn't even bother to call to ask for help finding me till he had been searching for over 25 minutes. What is the point in giving detailed instructions and a phone number if the driver doesn't bother to use them. Just watched the driver go past the road to my house over and over again. Just eat think £5 credit makes up for a ruined order!

My burger had cheese on it when I ordered a hamburger with no cheese on it and the reason this was ordered was because of an allergy. So all we ended up having this night was chips! I was not impressed at all!

Restaurant took ages to complete the order and get it out

Super friendly staff and always consistent food

Restaurant prices for fast food? Not sure how long these guys will stay in business in the current climate. Let's look at the prices - £10.35 for a basic cheeseburger, £5.45 for a regular portion of fries and £4.25 for a soda. So that's just over £20 for a burger, fries and drink per person. As the last reviewer mentions, I'd rather go to a pub for a proper sit down meal than this place.

Order arrived but wasn’t even out order we had someone else’s order unable to eat the due to us not liking what was on it rang the restaurant who weren’t bothered at all just blamed the delivery driver and said our order was still at the restaurant and yet they are the ones that give him the food so not quite sure how that is the delivery drivers fault to be quite honest

Sooooo expensive! I didn’t realise how much it would cost when I went in with 2 children. I only had one veggie sandwich and the big kids had a regular burger and fries and milkshake each. It came to £50. We could have had a sit down meal with starters and drinks for all 3 of us in a pub for that. Won’t return.

The best burger in the UK!!! Delicious!! It’s fast fresh food, unlike the processed stuff from every other “fast food”. If you go to the place next door, you really don’t like food. Bit of you want great quality, done right, that’s delicious, this place is absolutely worth it

Delivery took ages and kept getting longer, and all the food was cold when it got here.

the delivery time kept getting postponed and pushed back on the app and was a little cold when delivered

Burger cooked just right milkshake brilliant staff brilliant, very clean place 5star all day long.

It's amazing how high the prices are here but the food is sssooo good 🤤

food was excellent and well worth the extra money over other burger chains

my food was stone cold when it eventually arrive had to heat it up myself

Wrong food delivered and it was cold. Also items missing.

Food was pretty much on time, but all of the food was absolutely freezing and inedible. It’s a shame because we have had good food from here in the past.

Chips stone cold and burgers looked like they’d been in a car crash. Extremely expensive for what we received.

Absolutely superb meal, the banana milkshake is tremendous. The burger was very tasty.. 😋👌🍔

very bad attitude from the driver when was asked to actually deliver to my door and food was nearly cold

Very bland and uninspiring. Had to reheat everything.

Heard a lot of good stuff about this place. It really didn't match up for us. Burger was under seasoned, very little relish and lettuce on mine which added to the overall blandness. My husband opted for jalapeños, no flavour very little heat. In fact he was so unimpressed, the dog ended up with his pattie. Chips nothing to write home about either, but at least they were seasoned. We'd rather use the golden arches in future, and that's saying something, only ever use them in an emergency. Sorry won't be back.

My food arrived after 8pm and at purchase was scheduled to arrive between 730 & 750, it arrived cold and the chips were soggy

Food was not delivered but said it had been very very unhappy and very very disappointed, I was even waiting outside and looked outside no one came

Great portions. The milkshakes are amazing. The make your own option for the milkshake is great because I can finally have a milkshake with a variety of fruit in it.

Short staffed, was told I would have to wait to take my order, food took 25 minutes to arrive

Absolutely awesome food for a ridiculously high price

wrong things turned up , not happy at the cost of 70 quid either

I received my order after 2 hours! The taste was good but it was cold. Won’t be ordering again.

Took for ever, food was freezing and bag soaked

milkshake was bang on but for the burger was really small for the price of £11.60 all I had on it was two burgers 🍔 with cheese and the bacon was ripped in little pieces and they were burned and I had no salad or sauce on it and it looked like it was a small burger when it was meant to be a large one with bacon and everythin else that was meant to be on it cause I'm not happy that I have paid all that money for the price of the burger and it was not what you would have expected it be.

food perfect but driver wasn't good. so so many times the hyst eat drivers refuse to come to the door. don't expect to have to go stand in the rain to collect food because driver can't be arsed

For £22, stone cold chips and a pretty tasteless burger hasn’t left me overly happy. Milkshake was decent but everything else really poor.

Really bad, food cold. Can’t believe I spent 60£ on two burgers and a couple milk shakes for it to turn up cold. Took 2 hours for it to be delivered from order

Food was cold. Delivery took a long time after meal was prepared

Considering I’ve waited over 1hr for cold chips & burger is embarrassing, was actually disgusting

Food was very cold to the point of inedible chips… disappointed to say the least!

Burger and drink was fire just a little bit. Let down as the chips were cold.

fries overcooked, burned, not nice

First visit and the last,over priced,have had better burgers from captain birds eye, came in hungry,came out hungry

No straw with milkshake and i dont have one at home. Very disappointing

Great burgers. Tastes good and fills you up. Better than McDonalds and the other big chains.

Great burgers. Shame the Reece's milkshake has been taken off the menu.

Everything was okay. The only downside was my fries were cold and too salty. I'll ask for light salt next time.

Undercooked burgers and chips.

Missing items! Not cheap to not be concerned about either! Expected better of this place

Food Was nice but unfortunately cold,so many fries 😅

i ordered cajun fries sxpering them to be a burst off lovely flavour but if im being compeletly honest they were anti-climatic and rather bland. The burger was great though and overall a decent meal

food was cold, chips were cold on arrival & overcooked. lacked basic seasoning

Great food toilet we're rather unkempt

Good food but really expensive for stupid interior I have been eating my food and the cleaner was brushing my legs, proper stupid

Not worth £15 per head, posh mcdonalds to be honest, food wrapped I'm foil so gets very messy, chips nice but not suitable for peanut allergy, limited soft drinks for one off price can't see why people get it delivered won't be visiting again

Left my drinks. Absaloutly shocking

Really awesome food at a ridiculous price

Chips were burnt to a crisp and inedible, waste of money.

Food is always spot on, you pay a premium but you get premium...

Not impressed chips were cold. Burgers warm.

Hour and half wait an when food arrived was stone cold!

Nice big premises. Always clean when we go inside and staff are always happy to tale our order. Refillable cups are great for the kids and milkshakes are amazing.

Burgers as great as I remember!

Order was correct but I received an extra banana milkshake with it by mistake. A good mistake...

The food was absolutely delicious and brilliant quality, one of the best fast food places around, it's high quality at a great price, it's very tasty and has a lot of variety to their menu and the location itself was clean with a relaxed atmosphere and the staff were friendly and knowledgeable.

Love five guys. I had the bacon cheese burger and a regular fries, the portions are huge! The burger was very juicy and delicious. Fries were crispy, again a huge portion, enough for two even! I also had a shake, I chose peanut butter, biscoff and bacon, surprisingly very good. On the pricey side but worth it for a treat

Only my 2nd order from 5guys . I have to say never again ! The presentation was beyond poor . The burger I ordered was flat beyond resemblance very greasy and wet . The hot dog ? Well it couldn’t be any smaller but tasted nice . The chips were just thrown in to the delivery bag with chip cups included?? Milk shake was very nice . The little cheese burger was wrapped in silver foil ? All in all after £61 being spent you’d think this order was going to be better than the usual chains for burgers