Five Guys St. James Quarter in Edinburgh, City of

Was shopping in the mall with my dog. Allowed into every shop and cafe. Come here, the cashier with most disgusted face and the squint tells me we are not allowed in. First - if you are communicating worth a customer do something with your face to look adequate. This person is not fit to work with customers. Second - we live in the world where dogs are part of family and allowed everywhere, into cafes and restaurants. It is default now. If you are from another world or stuck in the past - put a sign up that you don’t allow dogs. Edit: according to st James Square official website Five Guys are pet friendly.

I’ve always been a big fan of Five Guys, buying milkshakes weekly, but this visit was very disappointing. After waiting 10 minutes for a milkshake due to machine refilling, I was served one that wasn’t properly made—too melty and not the usual quality. When I tried to explain this to the staff, their reaction was shockingly aggressive. They repeatedly asked, "What do you want?" instead of listening to my concerns. If they had paused for a moment to understand, it could have been resolved easily. Unfortunately, I ended up drinking a subpar milkshake that didn’t reflect Five Guys' usual standards. Very disappointing.

My order has not arrived after over 2 hours of ordering! I have not been assigned a driver, my order just keeps getting delayed. The shop has informed me they have my order waiting for me but nobody has come to pick it up! I am extremely unhappy.

Didnt receive fries that i ordered

As someone who has eaten at many five guys around the world, I did not like this place very much. The reason is; They delivered the wrong order and overcooked meatballs. Fries were very good as always. The hot dog was good too. It's expensive for this quality though.

Just what I needed. Juicy burger, cajun fries and a sweet shake. Thank you for making delicious food! ^^

burger was cold with all the cheese stick to the foul the burger was in .was my first time trying one of the five guy burgers and definitely will NOT.get anything from here again.

Always good to eat at a five guys. I just have to point out that around 1pm it was very difficult to find a table to sit at.

Thanks a lot to Mr: Sameer for his great hospitality.. keep going

As always, the best fast food burger on the market! The portions are very generous and the burger and fries are top tier. The milkshake was also great! However, the ambience is nevertheless of a fast food even though the prices are not.

Loved the workers they were so nice and the food was great

Driver didn’t even get out of the car to give me my food. He made me get into the back of his car and open up the bag to grab my food.

Didn’t receive half my stuff that I paid for they should be checking everything before it leaves before it goes out for delivery

food was cold, had to reheat. no great at all. chips were chucked all over the bag.

I wont come here again because the service was so bad. The Indian guy was so judgemental just because I used a gift card which was my birthday present from my bestfriend. I'm a customer dude, not a beggar. Gift cards are money too.

Stuff is friendly, but food is just terribly bland and tasteless, like chewing cardboard. For £11 for a burger this quality is inadequate

Shop was clean Staff were good The food was amazing. Pretty expensive per person ngl but worth it.

its five guys hot dogs n shakes what more do i need to say!

Angela is one of the workers, the best. Knowing that almost all of us spoke only Spanish (there are 10 of us), he offered without hesitation to assist us and help us, and he was also super friendly. These details are appreciated, a very good professional.

Honestly, this is one of the least enjoyable burgers I’ve ever had. The meat had a very strong flavor that was quite overwhelming, and both my mom and I couldn’t finish it. The mushrooms in the middle were pretty tasty, but overall, the burger was very mediocre, especially considering the price, which is quite high. Although the portion sizes are large, the quality doesn’t match up. On top of that, the drinks were really bad, almost like drinking tap water. Definitely not worth it.

Order was wrong nothing I ordered was delivered

Missing items no drinks atoll. So bad

Service was absolutely lovely!! Yes food is expensive but worth every bit! You will see back soon!

One of the staff has a rude attitude to the kids. We felt uncomfortable sitting there

Never arrived. Marked as delivered on the app but never received my order.

It was just like the ones in the States. Very nice experience. Felt like home.

Never had a bad burger from here! Food is superb. A bit pricey but worth it. Made a wee pal in the dining area. The staff member in the black shirt with tattoos was extremely helpful, cleaning our table and ensuring our meal was good. Bless up 🙏

This is the best 5 guys in Edinburgh

Service is too slow. I appreciate the response. However for a busy time there shouldn’t be a process to avoid too much wait? I understand the cooking process, but the time I was there 11:40am (lunch time) there was no beef patties been cooked. Only a couple of minutes after order I think they got them started. Anyways, I love the burger, the lass at the till was lovely, however I’ve been to other 5guys that have a faster service.

Absolutely extortionate for what you get, Hot dog £9 and it was tiny, burger was tasteless needed seasoning ( that bad my partner said my homemade ones are better) what’s with the cup and then a bag with chips in it? They were burnt all in all the hype and it wasn’t worth it at all.

Coke machine not working (no CO2 so drinks were flat). The customer in store service as a result in store was shocking. Basically told that’s the way it was. Asked to try a different machine but it was also out of CO2. No offer to simply refund the Coke price out of an order of over £30. So I reported to UK Head Office and completely fobbed off by then also. Generally this store was poor, food was just OK, but I think this is a corporate stance. Will definitely avoid from now on.

food wasn't what I had ordered.

Driver called to say I need to pick food up from the street as she is not walking up the stairs.

burger was really dry bacon was so dry I couldn't eat it. dont think I order there again

Dry meat, cold bread and cold non-melted cheese. Quite an expensive disappointment.

We came in for something quick to eat and were completely rushed by a guy with a load of tattoos wearing a black shirt, there was no one behind us and was very snappy and impatient. The food was fine but expensive however he was rude and absolutely rushed us with our order.

no peanuts here, but otherwise all good, tasted just like at home.

Great food and great experience x

It said dog friendly on the mall website but I got kicked out with my dogs .

Outrageously expensive for a burger joint It's nice but not lobster and steak

presentation of food wasn’t good, staff very quite rude, burger was messy and wasn’t very nice. Also very expensive and prices are very high

I am totally outraged. One of your employees stole from me. He was a Pakistani or an Indian. He was tall with long black hair and a black beard. He already looked mean and angry. He was very bitter. He was not patient and did not take the time to serve me properly. (I should point out that I am a student on a school trip and I don't speak English very well and he knew that). At first I had a small bacon cheeseburger with small fries then I realized I could have a small cheeseburger without bacon so I went and asked to change my order. Have a small cheeseburger instead of a small bacon cheeseburger. And the guy made me believe that he would reimburse me for the little bacon cheeseburger to make me pay for the little cheeseburger (that's what I asked for) but in fact he made me pay AND the little bacon cheeseburger bacon AND the small cheeseburger. Conclusion: I paid for two small burgers and a small fries for a total of around 21.36 pounds when I only received a small burger and a small fries and they didn't give me my money back (for now I hope they will) I am totally outraged. One of your employees stole from me. He was a Pakistani or an Indian. He was tall with long black hair and a black beard. He already looked mean and angry. He was very bitter. He was not patient and did not take the time to serve me properly. (I should point out that I am a student on a school trip and that I do not speak English very well and he knew it). At first I had a small bacon cheeseburger with a small fries then I realized that I could have a small cheeseburger without bacon so I went and asked to change my order. To have a small cheeseburger instead of a small bacon cheeseburger. And the guy made me believe that he would reimburse me for the small bacon cheeseburger to make me pay for the small cheeseburger (which is what I asked for) but in fact he made me pay for AND the small bacon cheeseburger AND the small cheeseburger. Conclusion: I paid for two small burgers and a small fry for a total of around 21.36 pounds while I only received 1 small burger and 1 small fry

Or first visit to a Five Guys. The burgers really were the best, the fries yummy. Impressive organisation in the kitchen

The Best fries! And you cant go wrong with these burguers.

11 minutes in a queue just to grab a 6 quids tasteless strawberry milkshake. Never see me again.

Just when you thought you couldn’t love Five Guys any more… we turned up tired and hungry with 2 children and heaps of luggage, and the staff couldn’t have been kinder. Luke even brought a copy of the menu over to us as we were sorting out the kids. Great customer experience 😊

More for teenagers and early twenty's

Excellent menu portions well loaded

So very slow. It was only the milkshake I wanted and there were very few people in.

Best Five Guys of my life, perfection

I ordered a little cheeseburger/chips/drink for my grandson (3) and it was my first experience of Five Guys and I can honestly say (after managing to persuade the 3 yr old) it was the best burger and fries I’ve EVER tasted. Well run establishment, pleasant staff and clean environment. Will definitely be going back. He enjoyed it so much I only got a small taster.

I panini sono buonissimi, il posto è molto carino e i ragazzi molto cortesi

I visited several times when in Edinburgh. Burgers are great.

Solid food, busy establishment, not particularly great atmosphere if you're dining in as the "process" for Five Guys is to bellow the order number as loudly as possible, which slightly hampers sitting in to chat and eat with friends. Still some great food items on the menu (cajun fries rule).

Panino e patate ottimi, veloci e puntuali.

Too expensive for the quality. Music far too loud and place quite noisy.

Οπως παντα σταθερη αξια.Χορταστικο κ απολαυστικο!!!

Being an extremely popular restaurant, I was pleased with the service and quality of food.

Stopoed here for a classic burger. Perhaps 3pm was not the best time, but we thought we missed the "rush". Took just over 15 minutes to get our order, which felt longer as there was no place to sit. Very chaotic. Again, timing is everything, and our exoerience might have been better if we would have arrived earlier/later.

I thought it was expensive, burgers nothing special but chips really nice and plentiful, coke 4.25 a little high compared to other places

waited for over 2 hours but never received our order. The order was stuck on the "waiting for a driver" message then suddenly changed to "delivered" even though we never received it.

Quality burgers. We loved the pistachio milkshake. Highly recommended. Worth the calories

Only FIVE GUYS could make me like the hot dogs, they are the best and I love the milkshakes, the attention is incredible and you can see that they work with enthusiasm and want to provide the best quality and service... forever FIVE GUYS....

There are always comments that Five Guys is expensive for what it is, compared to other burger places. I admit I only went here as it could be put on expenses. The food was great though and the pistachio milkshake definitely worth a try if you haven't already done so.

Ordered a regular fries and the portion was absolutely tiny compared to usual.

Every single time I order from Five guys it’s wrong. Bacon cheeseburger comes with no bacon and 3 of the wrong drinks. Driver was nice.

I experienced terrible customer service during off-peak hours. Despite clearly instructing the employee to call me when my order was ready, she failed to do so. When I inquired about my order after 30 minutes, she ignored me. Other employees then informed me that I shouldn't have asked her, even though she was responsible for my order. The service was disrespectful and disappointing.

Foods expensive & I didn’t get what I ordered either,too busy too expensive & little to no atmosphere

Very blunt and abrupt staff on the phone, when I called to ask where my order was. Shame

My little son's favourite for a quick fries snack. Very fast service.

£9 for a fast food burger is robbery I asked for bbq sauce I couldn't even taste it

Very nice place for some Chip, the best chips in Scotland and the place was nice and clean

Busy but served and fed quick, as always the food was good and the staff here are really nice. Note: if you've never had a five guys, a regular chips does 2 people.

Menu options were stupid. You usually choose what you DON'T want, instead of having to manually pick every single thing you want in your burger. Received the dryest burger ever.

This is an excellent place to have a meal if in the heart of Edinburgh.

Not as good as the one on Frederick Street, the collection area is chaotic and crowded and its very overwhelming

Just a Normal Five Guys. Nothing special about the meal expet it's in the centre of Edinburgh being a convenient place to take children.

Tasty burger but the shakes are what makes it worthwhile. Very busy with people coming and going.

Sehr feine Hamburger und Pommes. Grosse Portionen.

Polite staff, tasty food, clean place. Thank you!

My order was wrong/missing items, which is either the fault of the restaurant or this app. However my delivery driver was exceptional, and seemed like a truly lovely bloke. Highest praise for him.

Never again will I order from here again. I ordered a cheeseburger with 3 toppings&large Cajun style fries, My burger was very dry i could only eat 3 bites out of it sadly due to the poor quality of the burger the toppings were nowhere near fresh. My fries were rotten&brick cold I spat it out straight away!!!

Expensive, but always a nice little treat

My food was completely cold when it arrived.

We went here after the cinema as just wanted something quick. This was my first time at a five guys, and I must admit that the chips and the milkshake were very tasty, however they were also extremely expensive for fast food. I didn't find it a relaxing place to eat and left as soon as my last chip was in my mouth. The younger customers appeared to like it though, maybe I'm just getting old!

Its take so longer with no reason , i visit five guys in many places, and this one was the bad one due long time waiting for a sandwich

Abbiamo mangiato qui un panino veloce. Una catena di fast food con prodotti locali e buona qualità. Un po' caotico e prezzo relativamente alto (per fast food).

There weren't five guys here but I'll give it five stars anyway. Went in hungry, came out with a burger baby. The milkshakes are great 👌

Burger absolutely fine but fries were stone cold!

While the food was average at best, there was an employee walking round the tables with a pink j cloth wiping tables. Not only did he wipe all the tables with no sanitising solution to be seen, he also wiped down the rubbish bin with the same cloth! A word of warning, DO NOT eat any food that has spilled out of your package onto a table, you could end up with a severe stomach infection.

Decent experience eating here but i always find it weird to eat with sack of potatoes around me. But the food was great as usual, the service was as usual as well. I got to see Andy Serkis walked through in front of the restaurant.

Order arrived but bootle of Diet Coke missing. Delivery guy advised I need to contact ‘restaurant’. Five Guys, St James’ advise that I need to request a refund through the app

המבורגרים טעימים ואיכותיים סניף מעט לא נקי

Good place for a quick burger and fries

Ich konnte hier eine traumhafte Zeit verbringen nicht mal die Wartedauer auf das Essen schlug mir auf den Magen. Das Personal war sehr freundlich und nachsichtig mit uns deutschen Dullis. Wir haben auch eine tolle Geburtstagsfeier miterleben dürfen in diesem Sinne happy Birthday Chloe. Top Laden

The delivery was ok. Chips where charcoal phoned up and they told me to call just eat. So I will.

A good place to grab a quick bite or a milkshake. I personally loved their Cajun spiced fries.

I ordered my food at 7pm and it said 35-55 minutes wait - it has now arrived 90 minutes later, freezing cold. I was notified that the driver had arrived at the restaurant and he was there for 30 minutes before he left. The receipt on my meal says it was prepared at 737pm and it was delivered at 830pm. The receipt states a 'promise time' for delivery of 747pm. This is completely unacceptable and I request a full refund.

Cheese outside the burger but still nice, was just annoying picking it apart…

So much for a bacon burger, it was missing the bacon!