Five Guys Leicester Meridian in Blaby

Food was cold, chips were soggy

Food was cold milkshakes not delivered hot dog over cooked bag for food was open won’t be using again

Absolutely disgusting veggie sandwich. No veggie patty, just onions lettuce tomatoes and tomato kectup. Won't be coming back here again. Taken one bite and left it . Horrible.

The lady was very helpful,, very polite thank you for your lovely service. PS your burgers are great.

Friendly service, good quality food, and value for money. Shakes from there are fabulous 👌🏻.

Look it's 5 guys so if you want quality you will get it.... but expect to pay as while food is top notch I think they are starting to push a bit top heavy on cost , as now your competing with a steak and chips in a nice pub. But then again it's 5 guys and where else do you get unlimited monkey nuts

We go here as a treat every now and then as is it a little pricy, the burgers are great and the drinks machine has so many options.

The driver had our food for over 20 minutes and waited for another order somewhere else and delivered that before our food. Our food was cold when it arrived.

Ordered a hamburger, paying £9 for it, and I got the blandest piece of meat this side of the hemisphere. In total, I payed £17.15 and got some half-decent fries, a coke, and an appalling piece of meat between 2 buns.

Great experience! Amazing customer service.

This place has grown on me, I thought it was overpriced at first, but can now see, and appreciate the quality ingredients. The dining experience is great, and staff very friendly.

Very good, but extremely expensive fore greasy burgers.

Tasty food with good customer service. The manager in charge offered me shakes and he was very professional. He knew what he was doing.

When you get told that they are under staffed and it’s just eats fault that the food is cold and milkshake is missing and she the tell you to she has to get back to work and the get told to F U is this acceptable for a staff to speak to a customer! Does she realise I pay her salary? I am still is shock to be spoken to like that. Head office next as I want something done about her and an apology. This will be going to social media as well because now I am annoyed!! 😡

Exceptional burgers! Best burger I have had in a long time.

Always clean. Staff always kind. Manager (I think) in black cap is always on it and makes sure everyone is looked after. Me and my partner drive an hour for date nights here a lot cause they always get it right. :)

I got some one elses order and the burger I got delivered has toppings on I can not eat so that was a waste of money and food

Not cheap, but good burgers , fries are good. Large fries will feed 2

The food was very cold like it had been sat at the restaurant for a long time

Really tasty burger but a little light in the fries. Did not have many compared to previous orders

Shocking staff member tried knocking me out and food was spat in

Sorry, great food, but you cook in peanut oil, I have a person in the house who can not be close to peanut oil, will not be ordering again.

Food was cold and not that nice

Always a good 5Guys here. Sometimes can take a while to get the food next to other 5guys but overall good 👍

Nice food, however disappointed as there were more than five guys.

My first time at Five Guys, my partner loves the place and food, he Just Eat it very often. First impression was very American (fun) the restaurant was empty, very clean, but didn’t feel welcome. The guy at the till was friendly and when he knew my partner loves Five Guys, he and my partner had a great conversation with combinations of food and drinks. Menu is simple, burgers, hotdogs and sandwiches, you can add as much or as less toppings as you like, hence prices are expensive as you can order a burger / a hotdog and add all toppings ~ 15 of them. I ordered a cheese hotdog with mustard, onions and mushrooms, personally i didn’t think anything special about it, on the other hand, my partner ordered a cheese bacon burger with lots of toppings and he loved it. Chips were super yummy, banana milkshake was ok. Service ~ as it’s a fast food place, so we ordered food at the till, then picked a table, and collected food at the collection point, so I would say no service. We spent more than £18 per person, my partner loved the burger and said it worth every penny, I think food was ok, but too expensive for a hotdog and milkshake. Have to point out toilets are located upstairs and there are lots of steps, it will be difficult for elderly or people with infants / young children. It’s impossible for wheelchair users, as I can’t see any lift or disabled toilets on the ground floor. Also the stairs and the floor were very slippery. Tables outside as well as inside. Plenty free parking spaces, including disabled parking spaces as it’s in Meridian, it may have time restrictions.

My previous experience with Five Guys (at other locations has been good), however this wasn't the case with the one at the Meridian. I put in an online order, the burgers were ready, however they hadn't done the fries and i had to wait from scratch, this lead to the burgers (which are normally pretty good), being at best warm and very soggy.

Use this place many times, always had a great service, today we was greeted by a very young rude lady on the tills, we put out request in as always on the fries being done a little longer, to be told a point blank NO, had mentioned we always ask and never been a problem, to be told again NO... carried on with my order and paid, to be then asked if I was going to pay for my coke, ( I had already paid) she then asked to see my receipt to show I've paid, then once this was Proven I was given a dirty look, unfortunately no apology, to then sit down with the girl sniggering with one of the other workers.. was not a good experience at all. Complete ignorancy. Definitely need to keep an eye on the staff.

The 'bacon' on the burger was beyond recognition, it was just carbon. I asked for hot sauce, but couldn't taste any. Overall quite bland and dry, probably the worst burger I've had since school dinners. [Responding to 5 Guys] Sounds like you deliberately make awful food if you burn the bacon and don't season the meat. No idea why there was almost no sauce when I asked for it, or why the fries (I forgot to mention those initially) were mostly about an inch long, like I'd got a scoop from the bottom of the frier. Service rating reduced to one star due to your rather unapologetic response. [End of update]

The food here is so fresh and tasty, it's quite pricey, but it's worth it.

Best burger and fries in Leicester and the milkshakes are to die for!

Love this place staff are friendly and the best burgers too

Incredible Burgers far removed from the usual fodder.

Food was really tasty, fresh and hot! Will definitely order again

My name is Isla and I am 7 years old five guys is my favourite food in the whole world for dinner I had five guys yesterday my cousin like’s it to the burger’s there are very delicious

Food very nice, but far too expensive for a family of 4. Far too expensive in general. Was impressed with the size of a large fries as it was enough to share between two or three people but £5.95 for just fries a bit pricy. Burgers around £8 each your looking at £20 a head with a drink for a fast food restaurant. Far too much sadly.

One guy working who made everything and served me a brilliant burger as always

It would have been better if it stays hot but apparently the delivery has taken quite a little bit of time and food has became cold

Got the order wrong and it was cold and then couldn’t rectify said got to get a refund! Not happy

Great food, fast service couldn't ask for more.

Milkshakes were delicious as always.

Not bothered about 5 mins late but I put a note to deliver to side door which was clearly not read

Hiya team ‘Five Guys,’ ‘Cheeseburger and Large Five Guys style fries.’ Easy request to try your takeaway service for the first time with my order. Don’t worry ‘Five Guys’ I’m pleased to let everyone know it arrived ‘hot and on time.’ ‘Five Guys, Five Stars.’😬

Good job guys! The fries was perfect 😍

Ordered two hotdogs and received two burgers instead.

I have raised multiple complaints about this order. I’ve been on a diet for quite some time and decided to treat myself to a cheat meal. I can’t tell you how much I was looking forward to this meal, I was practically drooling when it was delivered, that was until I opened the bag and the main part of my order wasn’t in there. I’ve heard nothing in response and I personally think I’ve given more than enough time to get back to me. Poor customer service

Arrived on time but sent us small chips when we paid for large !

Tasty burger,chips and milkshake.

Food was in poor condition and was missing items

Served warm enough to eat and delivered by a polite driver. Thanks so much!

Tried so many burger places and Five guys still couldnt beat any

Forgot the ketchup and Mayo and over cooked Cajun fries when I ordered plain but I like both so didn’t bother me much. Burger was good as always is.

Usually I have no issues here. This afternoon on a family meal we were greeted with a very miserable looking young woman at the till. (I can forgive that we all have bad days). Then they got my order wrong, and gave me plain chips instead of Cajun. When I took the untouched chips back to replace their error I was told to just season the ones I had and they gave me a pot of Cajun seasoning to sit and do it myself! Note the plain chips was their error. The last I would have expected was a replacement? When you pay almost £50 for two adults and a child you expect better customer service than that. Food was lovely but as always very expensive. Which is fine if we can at least get good customer service as well. Dissapointing

Way too much for a decidedly average burger.

First time trying Five Guys! Very tasty burger, chips and milkshake! Waitress was friendly & helpful!

Early in the day and quiet. Staff were friendly and pleasant to deal with. Servixe was good and the food was nice.

First time trying and the food was delicious!

Good food but taken forever for the food

Very nice five guys, just a little small.

Absolutely the best burgers we’ve had in a long while, expensive but worth it 5*

Didn’t receive any item but a milkshake. Told driver I ordered more than this he said I had to contact the restaurant. Contact the restaurant they said to contact just eat to get another driver. Pretty poor service.

The burger did not taste as nice as I used to know 5 guys. I was a bit disappointed.

And it was cold when we got it

Food was delivered quickly and was still lovely and hot when I received it. Food was amazing and exactly what I ordered. Delivery driver was also friendly which was lovely. Definitely recommend

Everything came, came on time, and was delicious 😋

I'm always satisfied with your burgers. Chips a bit more spicy I think but still good. Thanks guys

Edit, just visited this restaurant again and this time the service was even better than the last time. Staff went out of their way to ensure everyone there was having a good time. Wish I could give them 10 stars. Again another Five Guys that deliver good food with good service.

Always problems with orders from Five Guys, Meridian. The latest one had a whole burger missing.

Food was amazing worth the money

Excellent! Food piping hot, friendly delivery driver. Great food!

Uncooked burger Fries are like scraps over priced

They make a good burger, too much salt on the chips. It is worth double a mcd's.

The burgers were luke warm but edible. Unfortunately the fries were that salty and cold, we could not eat them. Really disappointed given the cost of the order.

Loved it, but it is really expensive. Due to the expense I won't go back often.

Very nice burger but a bit expensive

Food was just about warm, chips were terrible, all in all, I would say the food average

Food was reasonable, for us too salty. The restaurant was empty and freezing cold.

Nice staff but dont cater for vegetarian

Over priced food & absolutely filthy tables / eating area. Once asked someone did start to clean up but I didn’t even want to sit down. Food was ok but definitely not worth the money in my opinion.

Nice restaurant but quite pricey and the food is a little overrated.

Great food l and normally low wait times here.

First time in a 5 guys. Kids loved it. Must say burger and chips were outstanding. It just stinks a bit due to the open kitchen and all the cooking oil. Still, it's authentic 😉

It was a Thursday after lunch so it was pretty quiet, only us and another couple in. But the food was fresh and hot. Loads of chips as per usual.

The best milkshakes. Best fries and best hotdogs 🌭 😋 Fries are cooked in peanut oil through, so avoid if you have a nut allergy 🤔 A bit expensive but worth it as a treat once in a while.....

Food always spot on, staff are always friendly, couldn’t ask for anything more :)

Prices were high but the food was good. £8-10 for a burger (plain, cheese, bacon) another minimum of £4 for fries and another £4-£5 for an everlasting drink. £5 for a milkshake ! For 7 of us it was £120 which is not at all cheap for fast food. However the food was fresh, good quality, quick and tasty with plenty of garnishes

My favourite burgers .Chips are amazing

Always tasty food here. Service good. Always seems to be somewhere to sit. Would highly recommend the milkshakes!

Absolutely tasty 😋 food Cajun Fries 🍟 amazing

Best burger iv ever had .. and by f##kin far the best fries .. I will be back 1000000%

Staff were so friendly, it was clean and the bugers (although on the expensive side) are delicious and there strawberry milkshake I personally think is the best.

You can guarantee 5G always has space to sit down. Food is good and the milkshakes are the amazing. It's more expensive than the burger king or McDonald's, but the food taste better here. Only downside if busy, sometimes you may have to clean and wipe down your area.

Food was unimaginably good even the fries are out of this world.

Very disappointed, hotdogs smaller and the sausage was tuff, burgers small did think they would have been bigger for the cost flatted in foil wrap. Chips nice and tasty

Probably the best burger you can get in the UK from a chain.

Good, but order came missing some instructions such as cut in half. It does affect the expected level of experience. 7/10.

1st time at five guys, burgers are amazing chips are really nice to, friendly staff would highly recommend.

You need to try milkshakes of five guys. It will tempting all your nerves

Love 5 guys - a bit on the expensive side but the food tastes phenomenal - a place I choose for a special occasion to eat out instead of multiple McDonald's visits 😁

I think burgers in general are getting better everywhere away from the chain outlets, first time in a year at 5 guys left me unimpressed to be honest and at 32 quid for two burgers, two sodas and a shared regular fries, left me counting the cost too.my local place beats it easily in every way.