Five Guys East Midlands DOV in Bolsover

We have been here multiple times before but tonight was very disappointing. First of all we ordered, later to be told one of the starters had sol out, understandably as it was close to closing time, so we picked another dish. We then received all but 1 dish and when asked how our food was, I chased this up, we were told it had been missed and it would be 5 minutes. We finished the rest of our food and someone came to clear our plates and we again asked for the dish we hadn’t received, to which we were told it had been missed and hadn’t yet been made. I was disappointed as I had already chased this ip 10 minutes prior. We asked for it to be removed from the bill. Overall we felt like our meal had been slapped together as quick as possible as so staff could leave sooner, I would’ve rather been refused the table if I knew the service would’ve been this poor.

Excellent food both times we visited recently.

Excellent 👌 Had the beef salad.

My daughter has recently been diagnosed with 3 allergies and we find it quite daunting going out to eat as we usually get "have you checked the website?" with a rude tone of voice in some places but our experience at wagamamas was completely different. When we were seated we explained we had allergies at the table and the manager Jack came to personally take our order and to double check everything was OK for my daughter. He was so polite and friendly. He even sat with us and it felt so relaxed. He truly was amazing. Jack not only took our order but also brought the food and drinks over for my daughter. 1000000/10 Thank you to all the lovely staff that made our experience amazing. As I've mentioned above its all new to us and can be quite daunting. I never write reviews but felt like I must say something as Jack and the team are incredible. The food was delicious and we left feeling very happy and will definitely be returning in the near future. Thanks again Jack and the team!

I love wagamama, but recently I moved and please can you tell me how come wagamama in Alfreton will not deliver to ALFRETON????.....WTH!!!.... so I can no longer get my noodles delivered by a restaurant in the same town as me... what sense does that make!!.... makes none to me!.... and i am gutted, I only moved up the road a little and it's even still in the same postcode DE55 area... But no!!... they will not deliver to my new address.... it's a travesty!.... to me anyway!...lol.... so only one star for service even though it should be 5 *.... So please wagamama!!!.... at least deliver to the same town and postcode that you're in.... Oh!... and I'm disabled and don't drive, so cannot pick my order up neither..... it's just not fair wagamama, deliver my noodles please....

Thoroughly enjoyed the food here. Will be back soon.

The service was disappointing, with only one lady running around the entire restaurant. The food arrived very late and was cold. The bao was missing ingredients, and to make things worse, the prices were higher than what was listed on the menu. Overall, not a good experience.

£18 for a bowl of Ramen? Extortionate. It wasn't bad food wise, just way too expensive. My daughters childrens chicken ramen on the other hand was a bargain at £5.50. Only slightly smaller than mine and was just as good. She had two.

Worst experience in this place…they take ages to get one thing…like tap water and a take away bag. It took 10 minutes to get one item as if they were making it from scratch…felt a bit racial as person suing behind us was treated with full attention. Its not like we spent less that they should treat us like this…. In fact out of humanity they should never treat everyone equally

My meal didn't contain the ingredients stated on the menu. I asked the waitress to clear my plates and give me the desert menu, she didn't clear the plates nor give me a menu. She simply brought my daughters ice cream that was included in her kids meal, but still didn't clear the plates, she just put the ice cream in the middle of dirty plates. So I moved the dirty plates myself to the adjacent table. She then began to talk about me to her colleagues and snear at me. She was working at 2pm on Thursday 12.9 24 has brown, just past the shoulder hair and an extremely short skirt on - so her manager can determine who it is and hopefully sack her. Also the air con was blasting on us the entire meal and we left freezing.

Welcoming and friendly staff; excellent, tasty food; great service! What more could we ask for 🤩

Absolutely awful! The pad Thai was OK, but not very substantial. & the side order never arrived at all. But the worst was the noise, horrific! Yes, there's building works next door, but there were repeated banging noises coming from the kitchen, a smashed plate, & awful music.

Visited multiple times. Food is always great and the fact they offer a variety of vegetarian options makes wagamama stand out against most local restaurants. Food turnaround is quick and although always very busy here we have never had to wait more than a couple of minutes for a table. Spice levels can differ significantly from one day to the next but it's never off the charts. Main drawback is they're not on deliveroo or any takeaway app - otherwise we'd order from here much more. Update: this wagamamas is one of the selected few to offer the brunch menu. If you fancy something different why not try it out. Could be a limited time thing.

Food portions have dramatically decreased since my last visit, we asked if they had given us a starter by mistake it was so small. The other meal was incredibly salty. Won’t be in any hurry to return.

Me and my Girlfriend often eat here. The food is fresh and good, the price is not bad, its very clean,and the staff are friendly

Our first visit to a Wagamama ever! Totally impressed! I have been able to eat similar food in Japan and can honestly say the standard of food and service is on par with the high standards in Japan. Will we visit a Wagamama again? Definitely!

Fast service, fresh cooked food. Staff very friendly too.

First class service by Lyla this evening. She was patient with me being very indecisive when choosing my dish. She provided me with many pescatarian alternatives. This one was a wonderful memorable dining experience thanks to Lyla!

Eaten here a few times now and can't fault anything. Great service, tasty food and never overly busy. Always consistent on all fronts. I'm not even a huge fan of Wagamama but always a pleasure dining at this particular branch.

Only problem with this place is the menu doesn't show prices until you get the bill other than that food was good

We went for tea on a quiet weekday about 4pm. The store was empty and just one other customer in front. There were 4 staff behind the counter. The burger buns were cold, stodgy and barely toasted. All the fillings were stone cold by the time the burgers had been cooked. The burgers were undercooked and mostly pink, which put us off. The fries were virtually inedible as they had been cooked and reheated and doused in a ton of salt. We went to sit just outside the front of the store and the tables were dirty and hadn’t been cleaned, yet the staff were stood doing nothing. We ended up putting most of it in the bin. As we had already left the store we didn’t go back in to complain, but contacted customer services online. They were absolutely useless and contradicted everything we said. Basically they weren’t interested and fobbed us off saying the store had met all the policies and procedures and that it wasn’t possible to have a bad meal experience there. They basically called us liars and wasn’t willing to do anything. Worst £20 we ever spent. Sadly they will loose lots of customers if they don’t improve the quality of the food they serve and their customer service. Go and spend your money elsewhere, think even McDonalds would do better for half the price.

This is a modern restaurant experience. We had a short wait to get a table. To say they cook everything from fresh to order the food came in good time. The only thing I would say is the acoustics here are not good The sound seems to travel and drown out the conversation on our table. Not a complaint more of an observation.

I cannot fault the burgers the genourous toppings fantastic …it’s the staff i went to the toilet n while Im sat on the toilet a member of staff opened the locked door with a key popped head inside ??? I said some choice words he shut the door n locked it with the key I sorted myself out went up to him he said why had he open the door?? He replied Somebody wanted to use the toilet then he said the door wasn’t showing us Locked but he had to open it with the key. I was really embarrassed about this. I left the store angry violated and frustrated. With his answers. I rang the manager and questioned he came out with the same rhetoric, the door wasn’t showing as locked but it’s naturally open. You have to lock it from the inside so if it’s shut it means somebody’s inside I explained to him. There’s not a handle on the outside so you walk inn and pull the door behind. So the door cannot be locked unless somebody is inside it No apology. no sorry Carried on blaming me or not locking the door but. I told him it was locked because you had to use the key are you.dumb What about an apology. Please have a burger on us. & Staff training or we will fix the lock so It shows that it’s locked to people outside Very poor customer service Food brilliant

looked appealing at first, ordered a teriyaki donburi. hadn’t eaten anything after and a few hours later i’m on the toilet feeling nausea. worst food poisoning ever! meat was probably frozen and out of date

Food and service was great menus are really unclear don't like that they take the menus away after you order PRICING needs to be more clear and wether things are spicy or not

Came back after years because the food court is closed until Autumn. Service is slow. After ordering, food came out in good time. Had the chicken ramen noodle soup. Didn't expect to be Ramen like Japanese style but it was awful. It reminded me of wonton noodle soup from Hong Kong, but badly made. Still had that "soapy water" taste meaning they didn't rinse the noodle after being cooked. The broth is way too salty and I can take salt. Noodles was cooked to pulp, to mush, with no bite. Chicken was grilled but overcooked and dry. Not worth £15. Go to Pho, better. Paid using QR code. I won't be back... 3 stars was being generous.

We had a great experience, would definitely go again 🙂😎👏

Fantastic place, food beautiful and the staff were lovely and kind 😊 highly recomend!!

We had a very nice meal at Wagamamas at East Midlands. Good quick service with friendly staff. Payment is simple and easy via a QR code, I like that system.

We love they're food, especially Hot pot 🍲 and I appreciate that they offer free green tea 😀 It's lovely 😍

Great food, great service, just what you expect from a five guys. The gents working had the place running efficient and it was spotless. Overall great experience.

Stopped off her on my way down to Milton Keynes for dinner. Great spot just off the M1, food always great, and a cheeky cocktail was delicious.

Lovely place too eat, Hannah was our waiter today and she was very kind. The experience was 10/10.

Use to really love Wagamama's but they have recently changed the menu limiting the vegan/vegetarian selection and removing most of my favourites. The choice left are still delicious but I now feel limited and this is less likely to be my first choice go to. Please bring back the old menu. The staff thought are always really helpful and friendly and it's still a great place to eat. Update they have changed the menu again and it is even more limited so much so we walked out without ordering, I would now have to consider if I would return as there ethos of 50% vegan is far from what is left on there menu. Disappointed

I'll be straight up with this: I love Wagamama's in all the years I've been going. Always have. I love the food, the fact it's so fresh, tasty and usually really quick. I don't mind that the food comes out at separate times and sometimes you've got to share your table/bench when you really don't want to. It's part of the experience. However, on this occasion the food took significantly longer than usual as we couldn't get anyone to serve us. Not a disaster as the Edemame beans turned up early, so I quite happily chomped on them instead. As ever recommended.

Took my adult grandchildren shopping and went here for lunch, we loved the food, we will be going again.

After a long day of shopping, this place was a great choice. The food was beautiful, and the fire cracker chicken curry was actually very spicy, which was a nice surprise. The staff were friendly and very helpful. Charlotte, our server, was brilliant and made us feel very comfortable. I would recommend this place to anyone looking for good food. 👍

Georgia was fabulous! A lovely girl, great service and everything was well explained!! She can come and work for me!

Service took very long time, food didn't have a great deal of flavour and staff prioritised getting more people in then deal with the customers they had. Overall a disappointing experience

Nice service , beautiful view & location

Good food and friendly staff. They have vegan options to suit me and meat options to suit my partner.

The meal started with a chap called Dan writing his name on all of our place mats, we assumed this meant he would be serving us… how wrong we were. It turns out he was our opponent in an elaborate game of hide and seek which he won with ease as we didn’t see him again for 40 minutes. After being hungry and thirsty for 40 minutes we asked one of Dan’s colleagues if we had to go up to the till to order food and drinks. To be fair to the lady, she was very responsive and apologised for Dan’s training regime for the Hide and Seek World Cup and then took our order. Dan did then make a reappearance (probably realised he’d won the game) to unceremoniously slam down some drinks in front of us. When the food came it was delicious, so delicious I didn’t detect any hint of the bacteria that my Chicken Udon was laced with that would give me acute food poisoning 8 hours later. Food - £80 Drinks - £30 A week off work from severe food poisoning - priceless (unless you rely on attending work for income or have an important project on in which case it’s very, and quantifiably, expensive).

Food was good as always, just getting annoyed at how you are pressed to use the QR codes. Not all phones do this and it takes more work than simply paying your bill. What next? Will we be cooking the food ourselves too?

Brilliant service and people who go out of their way to help, highly recommended

An enjoyable visit with the family. Good food and the staff were attentive. A little pricey in my opinion, but overall a really good experience

I couldn’t believe how bad the food was

Wagamama at East Midlands Designer Outlet is a stunning culinary haven, offering an extremely delightful dining experience that leaves an indelible mark on every visit. From the moment you step in, the ambiance envelops you with its inviting charm, setting the stage for a memorable meal. The restaurant's interior is lovely, boasting modern decor and sleek furnishings that exude sophistication and comfort in equal measure. Each element, meticulously designed, contributes to the overall aesthetic appeal, making dining at Wagamama a visual treat. But it's not just the ambiance that steals the show; the food is undeniably tasty, presenting a tantalizing array of Asian delights that cater to every palate. Whether you crave the robust flavors of a steaming bowl of ramen or the freshness of sushi, Wagamama's menu offers a culinary journey like no other. Each dish is crafted with precision and care, ensuring a burst of flavors with every bite. What truly sets Wagamama apart is its commitment to delivering first-to-none Asian food paired with great service. The staff goes above and beyond to ensure that every guest's needs are met, from recommending standout dishes to accommodating dietary preferences with ease. Their positivity radiates throughout the restaurant, enhancing the overall dining experience and leaving patrons feeling welcomed and valued. Moreover, the service at Wagamama is unmatched, with attentive servers seamlessly orchestrating the dining experience from start to finish. Whether it's a quick lunch or a leisurely dinner, the staff's dedication to excellence shines through, elevating the meal to new heights of satisfaction. In conclusion, Wagamama at East Midlands Designer Outlet is a gem of a restaurant, where stunning ambiance, extremely tasty Asian food, and top-notch service converge to create a dining experience that is truly unforgettable. Whether you're a seasoned foodie or simply seeking a delightful meal, Wagamama exceeds expectations on every front, making it a must-visit destination for culinary enthusiasts everywhere.

Not been there just walked past.

Went other day had a katsu curry with boiled rice instead of sticky rice was lovely, service quick and staff friendly . Its my number one stop when visiting the outlet centre

We didnt eat here but looked from outside. Was very busy, food looked good but very expensive. I have heard good things about the menu choice and type of food but refuse to pay the prices asked.

Wonderful meal after a busy and long day training with work

Lovely food 😀😋🍽️ The only thing that spoiled my enjoyment was bloody pigeons inside the eatarie food court 😖

Our experience at this specific Wagamama is always phenomenal! Amazing food but even more amazing staff that work with 100% passion! We were served by Yaz and Tegan today and they both made our experience unforgettable. Yaz is an outstanding manager, so much knowledge on the product he’s selling and he honestly knows how to make the client feel special, fantastic recommendation, we will definitely have the bang bang cauliflower again and the prawn firecracker curry! Tegan also very professional and great knowledge about the dishes. Amazing dishes from the amazing head chef Adam, thank you all for making our experience so memorable. Keep doing what you’re doing and never stop being so passionate about your job because the experience is always the atmosphere and staff, the food is only the cherry on top! We will definitely be coming back for more!!

Absolutely love this Waga's. Great atmosphere, food is perfect and service is too! Always got a table without booking too!

Outstanding food and drink here. Definitely my favourite place to eat. Is incredibly well decorated and the service is reasonably quick. Amazing place overall.

Wish theg could have different levels of spice. The food is put into bags for each meal. Surely they could leave chilli out of bags and just add.

Always a welcoming place! Dog friendly if you eat outside too!

This restaurant, no matter where in England, is always perfect, I should know living and working in Tokyo in my past.

My server Charlotte was extremely friendly, helpful and kind! Food was great as always!

Lovey staff, good food, amazing cocktails. Will definitely be back for more!

What can I say? This is Wahamama, one of my favourite restaurants and this location did not disappoint

Nice food friendly staff nice chill place to eat

Quality fresh food served by friendly staff - love it 😁

For years it was very good. Now it became very expensive, and my problem is today in my order, they put the entire chili plant in my main course and my partners. Terrible!!!!The chicken gyoza was very different than other times, terrible taste!!!! Were the chefs so reckless because they were in a rush to leave work???? Last time I order.

Wagamamas is always a good shout. Had a lovely meal here with friends. Food came quickly and service was great.

Came in to try the new Lions Mane mushroom steak - we’re both vegans so it’s always a wonderful experience when so much of the menu is vegan friendly. Brilliant food and always a super fast turn around on food coming out. Can’t wait to come back.

Great place to eat while shopping and easy to pay with app function no need to wait for the bill.

Thank you to Jonathan who was the manager in training that came to our table and conducted the allergen process for a nut allergy, this was one of the most thorough and well explained allergen experiences that we’ve had in any restaurant, very clear and we thoroughly enjoyed the food knowing there were no contaminants from the kitchen. Merry Christmas!

The consistency with Wagamama brings another spacious venue with the (tried and tested) menu offering a variety of tasty food. Friendly staff, we were waited on by Hannah who provided friendly service.

Great selection of food. Efficient friendly staff. Excellent meal.

We came for a meal on Monday 20th November. We noticed a woman beside us had a dog in her bag that was placed on the chair beside her. I asked one of the staff members if dogs were allowed in the restaurant, to which the waitress said they hadn't even noticed the lady had snuck the dog in. She got her manager, a chunky woman, and we commented that we found it unsanitary. She told me they allow support dogs and guide dogs in, and if we don't like it we can go somewhere else. I'd get that, if she'd even known about the dog in the first place and knew that, but she didn't and was obviously back covering. Plus, no support dog or guide dog should be on the chair of a restaurant! People can have severe allergies. Support dogs need to be registered, as do guide dogs. This was a chihuahua! They're not a breed of support dog. She was so rude and obnoxious and we absolutely won't be coming in again. But if we do, we'll be bringing in our German shepherd 'support dog' ! Haha

Recently, my partner and I had the pleasure of dining at Wagamama, and it turned out to be much more than just a meal—it was an experience to remember, thanks in large part to our server, Katie. Her blend of professionalism and charisma was the highlight of our evening. Not only did she recommend the perfect brew to soothe my cold, but her suggestion to spice up our firey hot pot with extra fire cracker sauce was a stroke of culinary genius. Katie's attentive and knowledgeable service enhanced our dining experience significantly. The food was exceptional, but it was Katie's personal touch and genuine care that truly set the evening apart. She had an innate ability to anticipate our needs, making us feel more like honored guests than customers. Our visit to Wagamama was memorable not just for the delicious food and the cold remedy, but for the warm and welcoming atmosphere that Katie created. We left with satisfied palates and uplifted spirits, already looking forward to our next visit. Hats off to Katie for making our dining experience outstanding!

Quick service but forgot to bring half the ordered drinks/sides and required prompting.

We were a part of 4 - seated very quickly and drink/food order was also taken quickly. As explained by the waitress, food comes out when it's done, regardless if it's a starter, sharer or main. You have the option to pay online where you can split the bill which we did (a mixture of online, cash and debit card). Food was delicious - I'd definitely go back as there's so much to try on the menu! We went at 5.30 on a Saturday and it was very busy (even busier when we left at 6.30!) Quite a loud atmosphere so not for people who want a quiet place to eat.

I always eat at wagamama wherever town or city I go to. And as usual satisfied and full. Reasonable price. Nice drink and love the dishes I had tonight. Mackerel eith Mizo and sticky Rice ! Will order that again and recommended!

Excellent place to eat and drink, I'm coeliac so it was dealt with very expertly with a dedicated waitress and clear food labelling. Drinks are slightly above average price but they do have gf beer

Host seated us in an area that was great for the 2 of us on a busy Saturday evening. Katie our server helped me pick an option when I was overwhelmed. Only feedback is the steak was ordered medium rare but was definitely well done, flavour was still good though. No photos as I was busy scoffing it down.

Wagamama never fails to impress! Love the gyozas (chicken/vegetable) and we both tried different curries that were amazingly delicious. The attentive staff made the experience all the more enjoyable. The bustling yet cozy atmosphere added a special touch, making it an overall delightful dining experience. Highly recommended!

Excellent service and really yummy food 🩷 a special thank you to the manager Olivia and to Jodie (I think that was the lady's name) for great hospitality and kind service. They were careful to make sure everything was served with care and careful to accommodate our dietary requirements. We will definitely be back again ⭐️⭐️⭐️⭐️⭐️🧡

The food, ambience, service, everything was fantastic 😊

Always decent food and service everytime we go

I do believe life is about the experiences that bring joy and inspiration at the same time. Dinning at this restaurant definitely inspired me and brought me joy. My wife, best friend, and i went here for an evening meal to celebrate a gather up. Before we even came I already knew what I would like to have as my main course. It was a Chilli Chicken Ramen , and for some time, I really wanted to learn how to make it myself. I kindly asked Tim, who was our waiter, to share the recipe with me. He did his absolutely best, came back and explained the ingredients as well as the process of making. After some time, he got me a piece of paper, which included the whole process and measurements written down by the Head Chef Adam. I felt honoured and appreciated. Honestly, it would be more than enough for me, but the ramen I have been served was made by The Head Chef himself. Work of art on the bowl with absolutely stupendous taste. After we had eaten our food, I was gifted a Wagamama's Cook Book from the hands of Adam. This was an extraordinary service that I had never experienced before. In addition to it, I would like to mention that I have spent more than half of the decade in hospitality, and it takes something special to impress me. Overall, I'd like to say I felt like a guest of honour, and I can say this restaurant will be my restaurant of choice. I would like to thank to the whole Wagamama Team for making it special, but most importantly, thank you, Tim and Adam. I'm looking forward to meeting you soon. Best Regards Albert

Very disappointed in the food. Much more bland pad Thai than I'd had before

Great food great staff lovely atmosphere

Quick service food arrived before the drinks great decor and atmosphere

Nice and cosy atmosphere, great food!

Fab food, brilliant staff and the spacing between tables is great.

Clean service was excellent food was yummy 😋

As usual, food is good but the service staff let down a bit

Came today and was served by Yas. Amazing service, friendly, food very fresh and just a fab experience... Yas is the man !!!

Lovely food, great atmosphere and reasonably priced. We sat outside as it was a nice evening. It had a lovely vibe.

First time for me but my daughters visit often. Service brilliant, place very clean , I was unable to sit on seats without a back , but staff immediately found a chair. Disabled toilet very well set out and clean. Food was lovely.

They now have a couple of options for Vegetarian Gluten Free options in the mains 🫡

Came in with a dilemma with ordering food and how quick I needed it for. The staff were very understanding and great a solving my situation! Thank you again. Great team!

I have been going to wagamama for quite a long time and somehow I feel they are losing the charm gradually. It used to be fully crowded on weekends but nowadays it's all empty. (Not sure due to the cost of the living crisis) The waiting staff....not a smile on anyone's face. The food was good as usual. I

I love eating at Wagamama the is always great and served quickly

Had a lovely meal today & look forward to returning. I have to make a special thank you to one of your staff, a young lady called Ella who was so friendly & helpful. We have only just moved to Derbyshire & her knowledge was so helpful. Such a thoughtful lady and deserves high praise. 10.9.23

Our waiter, Josh, was incredible. Couldn’t do enough for us and knew the menu inside out.

Great service, hot food, best burger i have ever tasted! more fries than we could finish. excellent value, friendly staff and will be returning soon.

Absolutely delicious! So tasty and full of flavour. My new favourite place.