Five Guys Bridgend Designer Outlet in Bridgend

First ever visit, and sadly the last. Exceptionally over priced for a very small burger. Plastic processed cheese, most of which was stuck to the foil it was wrapped in. There is absolutley no justification for charging £10.95 for a bacon cheese burger that was far from "premium". Overall, very dissapointed.

DO NOT EAT HERE Myself and my partner both ate hamburgers on Sunday (1 normal hamburger, one bacon cheeseburger, 1 medium Cajun fries and one refill drink) at roughly 6pm. We paid £29.60 for the food. However, we have both been horrifically ill since we ate this food. Since 11pm Sunday evening, I have been up vomiting every 30 minutes since I got home amounting to 23 times! As well as having diarrhoea. This is the worst food poisoning I have ever experienced. My partner has also been having explosive diarrhoea and vomiting since roughly the same time. This meant we have both had to take a day off work to recover from this and possibly more depending on how we feel on Tuesday. We have both continued to have sickness and diarrhoea throughout the day today. This from a burger is unacceptable. We have both eaten at five guys in different locations and never had a problem and would like to continue to be good customers but I don’t think we will be returning. We would like to make a formal complaint about this, what action will be taken for this? We are experiencing pretty dreadful food poisoning so if the same standards of hygiene continue here, others will suffer the same consequences as us. Will we receive a full refund to compensate for this? We have also reported this issue to the food hygiene standards agency.

Not as good as McDonald's, but still pretty good.

Absolutely disgusted with the price of the food. Two cheese burgers, two small fries and two shakes £40!!! The burger was 4/10 just a standard burger, didn't get that wow factor, no flavour in meat. Fries 0/10 literally beyond salty. Threw them in bin. Shake 10/10 Also the atmosphere is soooo loud they pump music. So annoyed I payed it tbh. That's almost my weeks shopping worth of money 🙄🙄🙄 Never returning again and will be telling people about this price and lack of taste.

Great service and food is amazing!! Shame the restaurant is quite cold and also has dirty tables/floor which weren’t cleaned in the half hour or so we were there.

Five Guys is usually my favourite place to grab a bite, but this specific branch must have had a really bad day. The store is quite small, so seating was limited, and most tables were left messy for the entire 35 minutes I was there, despite quieter moments. The fries were stale and lacked flavour, while the burger buns were soggy and greasy, with the burgers put together poorly. On a positive note, the staff were friendly when taking my order. I usually have good experiences with Five Guys, so I’ll raise this with their customer service and update my review if things improve on my next visit.

Having already tried the other four Five Guys locations in South Wales, this was the last one on our list. We ordered two Burger Bowls, one Double Cheeseburger, and two drinks around 8:45pm. Unfortunately, the staff seemed uninterested, and the atmosphere felt cold, much like the food. There wasn't any mayo, relish, or mustard pots included with the bowls, resulting in a rather dry overall taste. Even the drink selection in the Freestyle Coke machine was limited and tasted weaker than at other locations. Overall, I’d give it a 4/10 Five Guys Newport Road-10/10 Five Guys Cardiff Central-9.5/10 Five Guys Cardiff Dragon Centre-9/10 Five Guys Swansea-9/10 Five Guys Bridgend-4/10

The fries Had peanut oil on it I hade an allergic to it, but I didn’t know it was peanut oil in it. The staff didn’t tell me

First time in here, £20 for burger, fries and drink. Rude staff, never again

Shocking standard of food. Over £10 for a sweaty foil wrapped burger and £4 for chips served in a takeaway cup. They were so salty we couldn't give them to the kids. First and last time we'll be visiting. Avoid

First time visiting at 5guys Bridgend. Burger was stunning it was oozing with gorgeousness. Bit pricey tho, but ok as a treat. Staff were friendly enough. They need to employ someone to clean the tables as they were not very clean.

i don’t know which one is the little cheeseburger. they look the same (small) for me. and the price for thistasteless food… is outrageous 👎.

Food and service was fine. But…. Small fries, burger and a drink was £20 - way too expensive and look at the state of the burger

Don't get the BLT. It's really bad. Full of burnt bacon and not much else.

My son said it’s one the best burger and fries he’s had… I can’t disagree!! 😎😋 The bottomless drinks were a nice surprise too.

£20 for 2 cheeseburgers. I had to clean my own table! 6 male staff on site, all with beards. And not one beard snood in sight! I am trained to food safety level 4. Disgusting

Expensive, mediocre food and poor service, slow service, wrong order and a complete lack of help for disabled customers, won't be spending my money with Five Guys again.

Entered first thing at the weekend morning. Ordered, then went to find a seat. Unfortunately every single table was covered in sticky, filthy muck. Bewildering, first minute it's opened and not a single table was clean? All you had to do was walk around the restaurant to see the major problems, where was the management, or supervisor? It's a basic responsibility to make sure every table isn't covered in greasy, sticky, saucy filth when you open. Was this a failure the night before, or on the day? We used to clean restaurants at the end of our shifts, but we'd make certain it was clean when we opened too. They had loads of staff behind the counter just mucking about, so wasn't like the resources weren't there, was just lazy or poor management. Can't imagine ever coming back again as I don't find it acceptable that I have to clean my own table. Also, should make clear the regular burger is a double.

First time going there today, easy to order food was lovely can't wait to go back

Ridiculous long queue of people waiting for their ordered burgers. One couple in front of me taking their time, no one else serving: walked out and went to McDonald’s instead

Great service. The man on the till looked up allergy ingredients for my husband. Not too long a wait for the food. The food was hot,fresh, and tasted AMAZING! I will definitely be back!

My partner ordered an Oreo and salted caramel milkshake but was given a Reece’s peanut butter shake instead without knowing. My partner is seriously allergic to peanuts and had a severe allergic reaction. He then complained that he was given the wrong shake and their response was “shouldn’t be eating here then” no apology or sympathy. Really disappointed as we are fond customers but will definitely no longer be visiting this restaurant anymore!

Great burgers, loads of good chips! Way better than any golden arches

Lovely food but a bit expensive

Overpriced, cheap, processed food. I now know why there are no pictures of their products in their properties. I asked for 2 cheese sandwiches, what I received was 2 burger buns minus the burgers. I expected slices of bread. Not even cheese, it was the plastic bright yellow burger cheese. I asked for mushrooms with mine, they were also tasteless, plastic, tinned mushrooms. Salted caramel milkshake just tasted sweet, cherry drink was watery. Chips were ok, but over salted. Paid £23.89, then had to ask for a knife and fork as I am a carer and the lady I look after needs her food cut into bite size pieces. No cutlery, sauce or serviettes available to obtain without joining queue to probably be charged for the sauce. My 1st and last visit to 5 Guys.

Overpriced and ordinary. Over £22 for burger and fries which is nothing special, seems like daylight robbery. Burger hastily put together and was a mess. Cold fries.....Best part was the milkshake - that was quite good, but nowhere near worth the price tag. You could feed a family of 4 elsewhere......

Too expensive, I felt like I was sitting in a roadside cafè, no atmosphere

Excellent food as always, price has crept up to £11 for a bacon burger now so a little expensive... Absolutely jam packed at 12pm on a Thursday afternoon, no place to queue, felt like a sardine lol.

Great food. It is expensive for a family meal of burger and chips. Probably not worth it but sooo goood

Expensive but nice, all piping hot, had a large portion of chips for three of us should have had the next size down.

Never had a problem, 5 stars, fantastic staff, food quality supreme, always clean and welcoming

Another nail in the coffin of cuisine.

Over priced poor quality of food.

Best burger I have had in a very long time!!! Very yummy!!!

Fabulous burger The pistachio milkshake is to die for

Food was really good service quick enough wish they did coffee

For a very long time I've believed this place to just be an overpriced McDonalds. I stand corrected. I was wrong. We went for the first time today and the food quality was better, the service was great and the milkshakes (wow!). When ordering a burger or hotdog you can choose your toppings as standard. The fries are skin on and just delicious.

My 1st time visiting & didn't realise you had to tell them what you would like inside the with ghe burger eg, lettuce,tomato etc. The person at the till was so patient & helpful even on a busy Saturday. When the food was ready, which was really quick it was out if this world. Its like gourmet burger on fast service, the burgers are huge so glad we shared a fries. Will definitely be visiting one again soon when out & about.

Very busy.. There was no bacon in the bacon cheese burger and even after complaining about this.. we got a burger and cheese

Absolutely disgusting, food was dire, and the staff member on the til couldnt even understand english. The prices are extortionate.

Food was really good but extremely expensive £15 for a hotdog and chips

Fantastic service with very friendly and helpful staff. Top marks there. The food is great, as you'd expect. The diner was a little dirty though, they could use more people on cleaning duty. Maybe think about hiring a sixth guy 😉

Forgot the milkshake, fries were bland. And salad missing from the burgers we ordered

My first an last visit food was greasy wrapped up in foil food was OK I suppose tasty chips was nice. I wouldn't say the food was bad but definitely not worth £33 for 2 burger an chips .

Love five guys, but the food isn't consistent in the bridgend branch. Missing condiments in a previous visit (no big deal) but undercooked soggy fries is something I've never experienced before from this chain. Better to stick to the Cardiff branches.

It is a great Burger, with unlimited extras. I had the bacon cheese burger. Added a Reese's milkshake which was lovely. Recommended

Real burgers chips portions are massive

Very nice food but not cheap wouldn't recommend if your on a budget, Refillable drinks are nice and very different

Found it very expensive for a burger but nice food the frys were far to salty whish they would have asked first before covering them with salt which pissed me of a bit.

Good customer service and lovely burger. Five guys - well done!

Lovely fresh food. Couldn't fault it.

Fantastic place to get some grub!!! Would recommend to anyone with brilliant staff clean and friendly!!!

Amazing food and milkshakes, only thing is the music was very loud, but still amazing, will call.again

You can't beat Five Guys. So fresh and tastes great

The food is delicious! I had the Bacon Cheeseburger with two extra patties, and it was amazing and the burgers were fresh beef. The fries are sooooo tasty because of being fried in peanut oil. And don't get me started on the fresh made milkshakes. You can choose your own flavour combination and it's a good thick shake, no super sweet syrup flavour stuck at the bottom of the cup like other burger joints. Can't wait to stop by again!

Staff were helpful and friendly, food was nice, but it was too expensive and small portion sizes of burgers and fries means I won't be likely to go there again

Having been to five guys in euro Disney I was a little disappointed but I have to say that’s changed having been to the one in Bridgend the fries and burger were beautiful Also a mention to Evie for excellent service Thank you

burger and chips lovely but not cheep £17 service was good .staff friendly.

The burgers were lovely but I ended up spending WAY more than I'd have liked. The food was very tasty but the burgers are all double burgers, no option for a single for cheaper cost. (Edit: Thanks for the owner response, I'll try again one day) I also ordered a regular fries each for me and my partner, when the girl at the counter asked if we wanted to share one I was perplexed and declined. After receiving our food, I was then aware that they throw in way more chips and I had enough to feed myself 6 times over. I ended up walking out of there with the same confusion as when I first went to a bubble tea place.

Made an order, funds were taken, was unable to assist after an hour after my order was lost/missing. Was told to “make and pay for a new order, and request a refund” madness.

Great place for a hamburger to your liking, excellent choices as well. Everything cooked to order, note that peanut oil is used, but there are signs clearly indicating ghis or for any other allergy, etc. Chips cooked with real potatoes and drinks via a machine . Service is fast and efficient, very clean as well, kitchen is open so customers can see what is going on. Whilst you may get a full meal dwal in another outlet, this is off a different class and standard as everything is fresh. It's very worthwhile for sure, very busy place can certainly recommend.

Cracking burgers and helpful staff. When fries were missed off the order it for resolved quickly and professionally.

Inexpensive, huge portions, friendly staff, could be a bit cleaner but I'm assuming that they were just getting over the lunch time rush.

Just a positive experience for us being newbies to this food outlet

For the price and size of the portions, you will be let down. Save a bit and go to McDonald's opposite.

A bit busy for my personal preference but service was great. First time going to Five Guys, didn't know what to expect. The guy at the till walked me through how to order without judgement. The food tasted fantastic, but the bun was a bit too soggy. Might go again, but a little pricey for what it is.

2x burgers 1xfries 2xmilkshake Over 40 pounds i know its probably expensive renting in the major out let but seriously definitely not worth it but the customer care was great so can't complain about the service the food was it worth over 40 pounds no

Food was average at best. Restaurant was unclean tables were dirty floor covered in food and staff cleaning tables with dry tissue!!!!

Excellent food and shakes as usual. A little on the expensive side but the quality is excellent.

Five Guys exceeded all expectations during my recent visit. The food was absolutely amazing, and their milkshake was unlike anything I’ve tasted before – simply divine! Ryan, the server who assisted us, was a true gem. His exceptional customer service skills made the experience even more enjoyable. He patiently guided us through the menu, providing valuable insights and recommendations to help us make our choices. His knowledge about the food offerings was impressive, and he made sure we had the best dining experience possible. I highly recommend Five Guys for their outstanding food and unique milkshakes. Their attentive and knowledgeable staff, exemplified by Ryan, added a touch of excellence that will definitely bring me back for more.

Honestly ive been to the cardiff branch and every time the burgers have been mouth watering, in bridgend i feel bad for the chef. One on the grill while cooking a load of burgers which ended up with utterly burnt to a crisp bacon (i didnt even get any which seemed like a blessing) the bugers were cooked within an inch of their life so they were really dry. Honestly a one off is fine but at these prices to constantly have sub par food for the price just isnt on and it hurts the five guys brand.

This was my first time in a 5 guys. The food was tasty but value for money left a lot to be desired. I was surprised at how much smaller the burgers were compared to a burger king XL double cheeseburger. The staff were helpful and friendly, but the cleanliness of the seating area wasn't great. We stayed in the establishment - choosing the cleanest seats - to eat and found the background music too loud, which made conversations difficult. In summary, I am glad I went there, but I won't be back as I do not believe I am getting value for money. (It's an overpriced Burger Ki ng) If the website had pricing on it, I would not have gone.

These burgers are to die for. I love it

Chips were nice and hot; like the drinks machines in here and the fact its refills, felt too much like a takeaway to feel like you can sit inside and enjoy food for a bit though.

Loved it. First time I've visited and won't be the last. Fabulous food and really nice staff who were helpful to a newbie.

First time today. Staff lovely, food amazing. X

Food is good, tasty burgers and i like the selection of toppings but it's more on the expensive side. However we've been here a few times before and always the same problem, the tables and floor aren't kept clean enough. I know it gets busy at some times but it's particularly bad and for £34 for 2 people, I would expect it to be better.

I think it's over priced for what you get the food was OK but I rather go to McDonald's or burger King

It was OK, but pricey for a burger. Just a few more gimics than other burger joints.

First visit and really did not like it. £9+ for a burger and lettuce and relish was extra. Over £33 for two burgers and drinks and one portion of chips is expensive and not that nice either. Big Mac have nothing to worry about. Service is really slow, the cola is awful... Just cannot understand why you would go here when BK is just a few metres away...won't be back.

Never had Five Guys before and never will again. It’s so expensive for what you get. We assumed with the prices the portions would be bigger, so shared a burger, a hot dog, large chips and a milkshake each which came to £40. No better than McDonalds and for double the price. The burger and hot dog were both small and underwhelming. Milkshakes were good and chips ok. Food was delivered half an hour late.

Very fast service but it was quite early (12pm). Food good and areas were clean.

OVERPRICED. Can't fault the staff, food was nicely cooked and presented but really not worth it. Curiosity sated but we won't be back.

Wow best milkshake I've ever had fantastic

I've been three times now as my husband likes it but this last time even he agrees with me. Three overcooked burgers, two over salted chips and three refillable drinks cost £50. The food was slow to arrive and the tables weren't cleaned between diners. The acoustics made it very noisy to the point we had to raise our voices to be heard by each other at the table. I found it oppressive, overpriced and underwhelming. Hopefully my husband sees sense and we won't have to return.

Five Guye is pretty standard across the board, you know you are getting prompt service, a great burger and a killer shake. This new restaurant up the Pines doesn't disappoint. Cracking stuff.

Staff were really good. The food wasn't great. But is not meant to be crunchy and too hard to bite. Salted fries must have had a full bottle on them. Couldn't eat it and very expensive for what we had

If you want a burger that's been taken from your dreams, and a milkshake that's just pure awesomeness...then I would suggest Five Guys in Bridgend, I would have had seconds but I was sooo full.

It's a typical 5 guys. Expensive food but decent quality and quantity cooked to order. Tables don't seem to be wiped down between customers so this is a negative for me.

Super friendly staff ! Had a great lunch and the service staff really made our day! Thank you :)

Burgers are alright, Cajun fries bit overspiced but milkshake nice. Lots of options for toppings and flavourings (all free) just overpriced for what it is.

What a Vanilla Shake.. Great hamburgers, Great Dog and a mountain of fries, skin on..

Thank goodness 5 guys is here. Fab burger served by great staff. Thanks. I will be back next time i am passing through.

Great food, great service, great tunes!!

Yummy food , so yummy we'd already had dinner but hub couldn't resist so double dinner it was. Milkshakes are lush

Quite quiet on a Monday evening which was good. Burgers took a while but tasted amazing and the chips didn't taste fresh. Normally much better than this, hopefully a one off

Food was very normal and not like they say,no hot drinks, prices are ridiculous,way way overpriced , burger king and Macdonald's have nothing to fear.

Food and the Burger was banging in recommend and go there again

After a trip to the cinema myself and a couple of friends decided on a burger and fries, excellent value for money, the food is of great quality, staff were friendly and service was quick.

The burger was amazing. Home cooked fries and not greasy either. Best burger I have eaten in ages.