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3.5

Based on 9 opinions finded in 1 websites

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Nº 1099 in 1574 in Tower Hamlets

Score
OpinionsNoteTripAdvisor93.5

comment_iconOpinions

Visited with my partner Friday tea-time. I was trying to avoid cheese & the option I was looking at came with cheese. The assistant heard me talking to my partner & advised they could do it without the cheese. I ordered VEGGIE SANDWICH WITH CHEESE Lettuce, Tomato, Grilled Onions, Grilled Mushrooms and Green Peppers and melted cheese. but without cheese & large fries. My partner ordered bacon cheeseburger & large fries & lotus biscoff milkshake. We didn’t have to wait long for our food at all & we both enjoyed it. Would say it is expensive for a fast food place & food given in paper!! The place was clean & the staff friendly. Nice food

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Alison T . 2024-10-05

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I asked for the buns to be heated and was told this was done automatically. However the burger buns were shrivelled, cold and squashed. When I asked for them to be remade due to their condition the burger buns were given to me again in exactly the same condition. A rip off as the food is not cheap for what you are getting. Local to Canary Wharf and won’t be returning. Avoid!

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Karen W . 2024-04-28

MORE AT TripAdvisor

Mister Opu gave his best service and he made the most delicious fries! I wish could give 10 starts for the team and food!

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kk . 2023-05-22

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Popped here one lunch time to pick up a burger and chips. It was pretty empty as I arrived just after 11.30am, so I ordered quickly. The burger was nice and juicy and the Cajun fries were nice and spicy

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K&M rates plates . 2023-03-02

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In addition to the amazing food, the service was amazing. The staff were so lively and engaging and were so incredibly patient with us. They all had an upbeat attitude and made us feel welcome, despite the fact that it was pretty late at night. They talked with us while we waited and were overall very happy people.

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Navin M . 2022-07-10

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Nicoleta & javier five guys in Canary Wharf, was very helpful and the customer service was absolutely amazing. The way they greeted me and took an approach such marvellous way during closing time and the food came on point and also I wanna come back as the way they made me feel. They stand out so much there amazing in every aspect! Thank you Nicoleta & javier I want you to take my order again. :)

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Enzo H . 2022-02-12

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Had a late lunch with my Hubby. The staff members were very friendly and efficient. The burgers and fries were very delicious as usual! Will definitely return 👍

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cecic884 . 2021-11-12

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Ordered burger takeaway in store at Canary Wharf. Zero distancing, no barriers between server and ordering, Cold burger, black chips from very poor quality potatoes, chips thrown loose into bag with no pakaging, watered down cola. £28- two burgers 2 x small chips 1x drink Total RUBBISH

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sloppy123 . 2020-10-31

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Ordered two burgers with chips and two milkshakes. Food was freezing cold and chips were soggy. Not up to their usual standard unfortunately. Milkshakes were non-existent as they forgot to make them. Really put off by this experience.

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carlawX2050HW . 2020-08-15

MORE AT TripAdvisor

Came here one Sunday for a spot of lunch whilst at work. The cheese burger was delicious with all the different fillings. The spicy chips were to die for

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kmratesplates . 2020-02-01

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Sargeant's Mess is a British restaurant just in front of the Tower of London and adjacent to Tower Bridge. Created by celebrity chef Mark Sargeant, the restaurant serves unmemorable food in a fairly bland atmosphere buttressed by one of the most spectacular locations in London. The food concept behind Mess is to offer traditional British fare at a high quality. Frankly, it is just average. The food is the weakpoint of the restaurant. The concept just seems to have fallen away with for instance the only vegetarian dish in the main course even using the American name Mac N Cheese. It is ok but it is just macaroni cheese so there's a clear ceiling to how good it can be. A large part of the menu is burgers. Not exactly traditional British fare. The vegetarian burger was not bad because it had an avocado in it. Otherwise not the kind of a quality a specialist upmarket provider might generate. Dessert options are fairly limited though the Eton Mess is ok. Service was not that great unfortunately. The faux accent was jarring in its articulation. Chips as an accompaniment to a burger were served without question as to whether a condiment could be offered then an over the top response was generated to a question asking whether such a thing could be provided. Price is high considering the fare. The location does demand a price like that but the food does not. Sargeant just has failed to generate interesting eating. One real shame for a December lunch was that it turned out the Christmas menu was not on offer. It was a real disappointment and made the whole place feel like a let-down. The plus is absolutely the magnificent location. Nestling in the shadow of the Tower and next to Tower Bridge the views are incredible. Looking out at the Thames is beautiful here although the number of window seats is quite small. However, going outside while waiting for food for instance offers a terrific perspective on some of London's finest buildings. Admittedly it is perfectly possible just to walk along the Thames and get the same view. Sargeant's Mess is ultimately a disappointment. The food is flavourless and too simple. Nothing interesting about it at all. No creativity or flair. The price reflects the location and so is too much for the quality of the eating. Service is not great and it was such a shame to find the menus advertised on the website did not exist in reality. The plus is the magnificent location, one of the very best anywhere in London.