Five Guys in Crawley

Terrible service, 3 burgers ordered and only 2 delivered. Phoned to get resolved and they would not answer any questions regarding the issue. Delivery invoice states 3 burgers!

The staff look extremely dirty, unhygienic and miserable. The quality of the food is terrible. Every time I want a five guys I have to go down to the Brighton store…where they know how to properly flip burgers.

It's a good burger, but very pricey.

food was extremely cold considering we are 5 minutes round the corner from the restaurant. This makes me wonder how long the food was sitting there before it came as pickup.

Wife and I love to come here when we want a good burger.

Was served by Helena Maria, was very polite and asked how I wanted my burger, Food was tasty and well cooked, recommend a visit even though it’s a bit pricey

I find the Cajun fries quite strong, but normal fries are delicious. The burgers are so tasty.

Delicious burgers, chips and milkshakes. Bit expensive, but tasted amazing

Burger was good but i ordered regular chips and got Cajun chips, so i wasn't able to eat the chips at all, who ever took my order needs to get their eyes tested

It took them ages to accept my order then ages to cook it. the delivery was relatively quicker however I asked for a coke zero they gave me diet coke..

Death in a bag,max fat and salt.

Great pleace, my favorite to eat burgers

The bag was open and the contents tipped out, (so obviously cold) also the bag was see through with the grease, the driver was very dismissive as was the store when I called them, saying it’s not their problem!

The food may be expensive and maccies may be cheap but my stomach always feels okay after a five guys maccies on the other end.. theres some crap in maccies food, its worth paying more for five guys and having a decent fast food meal than pay half for maccies and have ibs after it if i ever want fast food five guys is where i go

Absolutely spot on. Amazing burger, Cajun fries were amazeballs.

We absolutely enjoy 5 guys every time we go. We have never been disappointed by the food, and the portions are huge. Their biggest just taste better than the rest. The Crawley 5 Guys is closest to us and has always been a great restaurant to go to for a relaxed meal with mates or as a family. If you want to experience a simple yet superb burger, then 5 Guys is the place to do it. You will not regret it.

10/10 wait no... 5/5 I messed up because stars

Friendly staff, I am a regular customer and they always make great food. Burgers, Hot dogs , Shakes . It's one of the best in the area!

First ever Five Guys and not overly impressed. Parking was free so that is something I guess

Just one sentence. Kim gave the best customer service possible, I've never had such amazing customer service like that before. (She's needs a raise or a promotion or something)

The quickest, cleanest and most organised Five Guys I've been to

For background I am a practicing sikh and therefore have specific dietary things I keep in mind when going to eat somewhere. On this occasion as of 3 days ago from writing this review I went to get x2 veggie burgers which were prepared fine with no issues. I also got a milkshake. I added peanut butter chocolate etc. There was an option for ba on but for obvious reasons i never specified I wanted this. Assuming the lady heard me correctly I waited and got my shake. I didn't read the label attached detailing what's in it to check right there in the premises which admittedly is my fault. I assumed she heard me correct. When driving it at home I found something salty and chewy in the bottom. There I saw bacon! I was outraged and very upset as this is very bad form for the staff who took the order. I called up the place anf spoke to the manager who was as understanding as one could be. He told me that bacon was in a separate tab on the till to avoid the exact mess up which happened with me. He said to come back and I would get a free one and i did this time with 0 issues. Just a heads up to check your order for accuracy. Humans make mistakes such is life I am a bit upset by this. But it could have been alot worse say if the allergen was peanuts and I had a deathly allergy.

Wrong food was delivered got proof called restaurant wouldn’t resend order and just eat won’t refund my money!! Shocking

I have eaten from five guys before but after just 4-5 mouthfuls I was throwing up instantly i believe it’s something to do with the burger

Missing the shake that I order from here specifically to get is pretty disappointing. JE are quick to refund which is great but where is the send the rest of my order as a priority at no extra cost button!?

Food was good to be fair, my first time in five guys ever. Will give you my honest opinion... It tasted like a Burger king 😂 I got the bacon cheeseburger and fries costing me £16.40 which I think is overpriced, I understand everything's made fresh and to the quality but maybe charge a little less and I'd become a regular haha, I went over to the McDonald's across the road just to get a drink because it would have cost me about £4/5 for a milkshake or coke lol. Service was ok, no-one at the tills for a good 5 mins but plenty of time to choose what I wanted. Dead restaurant too, no one in there except me 😂

Two milkshakes that we ordered didn’t turn up with the order but everything else was fine

Great food but very expensive. 1 portion of chips easily feeds 2

Very expensive for what you get!

What's not to like with a bunless burger all the way 😁

It's a lovely place and the nuts are tastey while u water for the food friendly staff

Excellent food. Pricey, but worth it!

Hi just had a takeaway from Crawley, the burgers were lovely but the fries were terrible burnt taste less very disappointed

Delivery was very fast, thanks!!

Excellent burger, chips fried in peanut are very tasty..a little on the pricey side. Friendly staff

Expected a fantastic burger given the price, but was very underwhelmed. No flavour to the burger itself even though I had quite a few toppings. Chips were good though

The burgers are tasty but the fries are bland. My main issue is with the price. Its way too expensive for a fast food burger joint. Edit : - Tried the hotdog. Tasty but way too small for the price. I felt ripped off.

For the price it was awful. Too much salt on chips and a bland burger that is less satisfying than local kebab shop

Mega expensive but worth every penny

Burger wasn't cooked, one bite and straight in the bin.

Poor vegan and vegetarian options

Really lovely place, staff is friendly but not easy to speak with, they appear exhausted and not a very happy bunch. LOVE the food though.

Listen, it's really hard to find a proper burger place in the UK, and thankfully the gods have granted us with FIVE GUYS. They consistently deliver flavourful and juicy burgers every time, and THE FRIES, oh , they sre sooo good. You can event top the meal with a great milkshake, so if you are craving for burgers, this is the place to go to.

It is always a yummy experience each time we visit. From the free roasted peanut to the refreshing milkshake to the oversized cup of potato chips that is freshly sourced. The burger is heavenly. The password accessible restroom is always clean and inviting to do no 1 and 2. The environment is serene and always accessible. My children recently offered that we make their dinning our second home.

This was mine and my two friends’ first time to a Five Guys restaurant and have always wanted to try it as I’ve heard such great reviews. The service was fine, nothing to complain nor praise about, the restaurant was also clean and pleasant, however this had to be the priciest, most tasteless burger that I have possibly ever had, served in a bit of kitchen foil. My friends had a burger and a hot dog, no fries and with 3 drinks the bill was £43! I can’t say I’ll be returning or recommending. Sorry Five Guys, it’s three strong nos from us ❌❌❌!!

Disappointed with the cheese toastie, very poor quality. Thought it would be crisp and well made for tye money paid but instead was just a limp mess...Avoid this one. PS Milkshake was spot on as usual 👌 and saved a complaint 🤣

£20+ for a mediocre burger, over salted fries and a refillable drink? So overpriced. Food no better than McDonalds. Staff friendly.

Excellent food and people running it are always friendly and polite! The place is a bit echoey which takes away from being able to converse well with my dad for example who is hard of hearing but other than that it's great!

Food is expensive but it's great, well worth it, free refills, just brilliant everytime

Food was tasty but not very hot

Great burgers. But every time I come here I have to hunt around for a clean table. They never seem to clear or clean them.

What have you done to the strawberry shake…. Some disgusting cheap flavouring now added with no bits of strawberries in it… yuk… and NOT worth the money … awful cost saving exercise…. Such a shame and burgers still good but the shake was a USP

I didn’t choose mushrooms on it and there was some when I opened the foil stuck to the burger bun

one plain which i ordered the other burger was ordered with loads off toppings and come with just lettuce won’t be ordering again

Five guys is better than MC Donald's and Burger king, but it's also twice the price!! So what do you expect? Its £9.65 for a cheese burger without fries or a drink! My meal came to £21 with fries and a drink which is quite expensive for one person. At McDonald's it normally cost me £11 with a side of nuggets, so five guys is at least double the price. The pattie was okay, the fillings were all fresh and I love the idea you pick your own fillings. The bun was good quality and the fries were so-so, as was the salted caramel milk shake. It's certainly better than your average, but not a patch on the likes of honest burgers or gourmet burger kitchen. Good luck!

I ordered 4 milkshakes and only got 2 of the 4 , wouldn't send out another 2 as don't have own drivers so have to wait for a refund not good enough at the prices

Cheese in my burger, lactose intolerant

If you've not had 5 guys burgers and are wondering if they're worth the high price?... They are!! I'd rather have one 5 guys burger a year than a dozen big macs anytime I want. Try it once and you'll know what I mean 🍔 Oh, and the salted caramel milkshake 🤯

Have done a fair few five guys around the Globe, this is by far the stingiest. Five guys are known for the amount of fries in the bag, not five guys Crawley. At Five Guys Crawley you get a stingy, measured amount that are precisely calculated. Go to five guys, Covent Garden, mall of the emirates, Madrid etc and you get a decent, unmeasured scoop. I guess who ever owns this particular franchise is just a money grabber. Oh well, there's a slims chicken over the road...

Food was terrible absolutely no flavour, soggy buns, burnt bacon however the fries where good

Nice n easy always pleasant and helpful staff

Ordered large chips got a small chips, chips cold, missing a burger poor service

Nto the cheapest food. So I only got a small portion of chips which costed £4.25 tasted yummy and you get a good amount of chips for the price

Got food poisoning eating there, TWICE in a month.

Amazing food as always. Thank you!

Yet another just eat order missing items, I'm starting to think the drivers are stealing them! Do not use this service!!

Hi. Bit too expensive for a burger.

All the milkshakes had spilt and split in the bag

2 patties burgers are the best along with fresh fries and refillable drinks

Good meal, friendly driver and fast delivery

Nice to actually get some hot food from somewhere in Crawley via a delivery

food was great, delivery on time.

Burger is so good, fries very warm

As with previous orders, good quality arrived hot,

Driver was really nice and food was great. All in all, best service I have had ever!

Very tasty and juicy burgers and big portions of chips. Lovely and friendly staff.

Chips were so cold just ruined that side of the meal, the rest was great though

I ate here and became seriously ill shortly afterwards. I reported it to Five Guys and they gave me the standard corporate response about how it couldnt possibly be from their restaurant. Thanks but no thanks I won’t be visiting again.

Delivery person was very nice. Order was wrong though - no bacon in a burger.

Lovely delivery driver, food hot and tasty as always, very happy.

Well overpriced for what it is. We ordered Cajun spiced fries with our burgers and we got plain. Then we waited a while to get them replaced. The floor was so slippery and dirty and so were all of the tables and chairs. And it wasn't even that busy. Utterly shocking and disappointed. Won't go there again.

Personally I really regret having lunch there. Food was as expected so that is good, but the toilets were so dirty and clearly not cleaned all day.

It was good but the chips were cold

The food was not hot, there was no straw with the milkshake, the burger was great but the chips weren’t great

My order was delicious and cooked to perfection

Food and service were good, though the floor and tables needed cleaning.

Good Five Guys, food could have been a bit warmer (cheese wasn't melty enough), but good overall.

Generally good. All tables were dirty unfortunately although a quick wipe with a napkin made it OK. Toilets were very dirty. Food was quite good, took a while to be ready (10 mins+ which is quite slow for five guys). Milkshake excellent. Burger patties a bit dry. A good option in the location but not the best five guys I've been to.

Great brand. Expensive for what you got.Robotic service. Good taste.

Looks better in the pictures, but very tasty with a huge portion of excellent hot n salty chips 🥰

Food horrible. Squashed burgers with most cheese melted on foil. Chips dry and cold. Not worth the money

Delivered Cajun chips instead of regular - second time this has happened now. How hard is it to read an order

Standard five guys restaurant. Staff were very friendly and helpful. Good choice of options(as long as you like burgers and hot dogs). OK for a quick bite and portion sizes are good but it is quite expensive.

Great burgers but it's just a great fast food joint, atmosphere is very "meh"

Banging as always maybe tell your secret to mcds on getting food delivered hot.😆😆😜

Would be good if they had a chicken burger or alternative to beef that isn't just a veggy burger. Also you need to update the Maps pin, as it's showing you are located inside the cinema.

Food is fine, but apparently you can't use the main retail park car park, despite them having the same address/postcode. Lunch now costs me £60 in parking fines. Maybe some signs to this effect...

came cold and chips were chewy and seemed old

Gorgeous burger and tasty cajun fries. Expensive but thoroughly enjoyed it as a treat for lunch

Never had a poor meal from 5 guy's and although I did try a different burger to my usual cheeseburger, trying the bacon one was a hit, delicious, hot, and perfect size, fries were tasty and hot so all in all 5 stars from me.