Fireaway Pizza Norwich East in Norwich

I dont why the number of the flat disappear when i fix it before my order ! This has resulted on the delay of my order

Wonderful food and excellent service. I had a small problem and they took care of everything incredibly well - I felt really valued as a customer. Fireaway is our favourite pizza option and this branch always does a great job.

Always good service and food. I was gutted that the Queen Margarita has gone e off the menu but the Pesto Pasta is lovey and I ask a request and it was met… Many thanks you’s

High quality pizza and a really lovely restaurant.

Good selection of pizza and shakes and fast service. Really enjoyed it.

I ordered a pesto manifesto calzone … it was swamped in oil, and there was no spinach inside anywhere!, disappointed having had good calzones from there many times before …. Bad experience, will go elsewhere in future …☹️

Delivery on time. Food had mould in it which is absolutely disgusting. I was offered a different food product instead. Not ideal really.

lovely pizza, arrived nice and hot and before the estimated time!

Who wants to eat a black burned pizza crust, absolutely disgusting. It should never have been sent out in the first place. Now living in the bin.

Ordered my 3 items on the website, but arrived at store to get told they didn’t have an ingredient for my pizza topping … quickly picked something else …. But disappointed

Delivery time kept changing - over an hours wait and when food arrived was stone cold.

fire away Is usually Brilliant and my favorite but today weighted an Hour and the Pizza Was absolutely messed up and stone cold and warm diet Coke 🤦🤦🤦

Staff is very rude we are calling and someone picked phone and after they leave phone town no talking

I made my own calzone and it was amazing. try it

Arrived damaged, 30 mins late and with no cheese on one pizza. Really disappointed.

Just had an absolutely tasty experience at Fireaway. I ordered online for collection, my Pizza and sides were available a few minutes after I arrived and were all hot and delicious. The team running the place looked like they were highly professional and everywhere was clean. All in all, a 5 star experience.

Ordered and they told me it was delivered yet i didn’t receive said order, phone up two times and no help whatsoever. Do not order from these guys if you would like to eat

Food arrived on time. It was warm. Chicken was great as were the wedges. The pizza was a little burnt and dry.

pizza boxes were upside down upon arrival, opened the box and the pizza was folded and the base stuck to the top of the box, my daughter was deeply disappointed and started to cry. i would much like a refund on this or atleast 75% money back as most of it was inedible. many thanks

Great as usual but pizza was stone cold :(

Second time visiting and having a create-your-own pizza. Service is speedy and pizza tastes great. Both times we have visited it has been dead inside, aside from the steady stream of takeaway drivers coming in and out. Would recommend and will be back again!

Pizza was tasty, gelato turned up completely melted and 20 mins late.

Great veggie Pizza. Cooked quickly.

Drove by a few days ago and won over by the flames within the pizza oven. We made an impromptu visit whilst leaving the city today. Venue is clean and buy one get one on a pizza for Tuesday... three of us ate for £23 great freshly cooked pizza that were piping hot and flavoursome. Considering there are two main pizza chains within 100mtr walk, the two boys running this pizzeria did a fantastic job.

Tasty but 2 pizzas arrived mushed up in their boxes

I had specifically asked for garlic base in one of the pizzas and they gave me both the pizzas with the same tomato base and did not even add chillies that I asked for. The crust was soggy and the pizza wasnt good at all as the puree was very tangy. The pizza could not even hold itself and the toppings were not satisfactory. I am highly disappointed as they not only got my order completely wrong but the quality as well was below average.

Went to collect order from the store, message on app said order ready at 19.30 … we arrived just after this time, the server told us he hadn’t even prepared it yet ?! Eventually got our order nearly 25 mins later …. What went wrong ??

Service not good Behave like boss and rude

half an hour was added to the delivery time, ice-cream had already melted in the tub, pizzas not even room temperature.

Food was nice but staff behaving very rude to their consumers.

They can give me 7:40 and arrive at 8:30

Order delivery time changed 3 times totalling 1.5hr, food arrived cold as driver said he had order for 25mins, deliving with others orders. Phoned fireclay on plumstead Rd, Norwich. Asked for manager refused to let me speak to him or give me his name. First and last time I order from there.

Hot and tasty food, quality extremely good.

delicious as always and delivered on time

Always great service and food from here… *****

Order food here from just eat for collection, sobe burgers, food was really good.

delivery was very late. ordered at 6.33 it arrived about 8pm. Both Pizza stone cold. Tried to call but no answer and driver had a poor excuse and honestly he mumbled the excuse and left as he knew our food was cold. We are big fans of Fireway but this has changed our opinion greatly. 😥

Took a chance and ordered from these guys again. The food has always been 10/10 but delivery the last couple of times has been horrendous. HOWEVER, my food arrived piping hot and on time. Very very tasty.

The delivery driver was very polite and friendly, the pizzas were lovely and drink cans nice and cold

Very poor. We never received the food. No one called us, no one to contact about this food.

Delivery driver was very polite and nice. :)

Food was just about luke warm. First time ordering wouldn’t bother again

Pizzas were late, cold, and completed smashed/folded over upon opening the boxes.

Food arrived 20 mins l8 and was cold...

Was cold and the wings were covered in oil horrible!

Didn’t receive my order after waiting over 3 HOURS! Eventually they just made up multiple excuses as to why they couldn’t deliver food. Appalled by the rudeness of the staff over the phone. This place should not be allowed to run a business. They literally have no idea what they’re doing. Avoid at all costs.

Amazing food but delivery is bad. Over a two hour wait tonight has made me think twice about paying the higher price tag for a tasty pizza in the future.

Great food, good service. Will defo eat here again 👍🏻

Good solid takeaway pizza choice, about 14-18 depending on pizza gluten free bases are 4 more expensive good base for gluten free but there are better g.f bases om the market. Nonetheless good pizza.

Food was good and hot. Arrived on time. The milkshakes had fallen over and gone over everything though.

Big on Smash burgers, as soon as I heard, I had to visit when in Norwich. Order online through SoBe Burger. Burger was lovely, juicy and a delight to have. Will be trying other food. The staff was great and pleasant answered all questions while we waited. Even helped us out when ordering through Deliveroo became difficult. I should have got his name.

Hi, normally very happy with Pizzas from Fireaway but unfortunately this wasn't a great experience. The delivery was around 30-40 later than originally projected, this wouldn't normally be an issue but we ordered to have on a lunch break at work which we missed. Also, every time we picked up a slice of Pizza all of the toppings just slid off so it was very difficult to eat. Kind regards

Delivery was significantly late, and what should have been an excellent meal was delivered stone cold. Will not be ordering from them ever again.

Friendly and cheerful young man who delivered. Fresh food and family enjoyed their meal.

Pizza toppings all fallen off and pizza squished to one side of the box !

Late and cold when arrived and wasn’t nice

Arrived extremely late and pizza was cold and chewy! Disappointing and not worth £17.99

Fresh and delicious. Was a big order.

Fantastic pizza, highly recommended! Will definitely be ordering again.

We both enjoyed our pizza. Fresh and very filling. Great choices and loads of choices in create your own.

Best glutenfree pizza I have tasted

I ordered from fireaway for the first time and I will definitely order from them again. Excellent service and the pizzas were so yummy and well made. The kids pizza is so cute and very creative, my son loved it. I am Italian and I can say this pizza is very very close to our pizza. Not to mention the price that it is very affordable and right for a pizza. Some local pizzeria next to them charge way more than fireaway. Thanks guys.

Lovely little place. Pizza's are made fresh in front of customers. Best thing is it's halal.

Pizza good and tasty, however one thing i dont like is how you cant add toppings to a pre designed pizza, so if you bought a ham & mushrrom pizza, it would great if you could add extra toppings one by one

Went to order pizza yesterday to pick up open sign shut at 11 went 10 40 said they were shut should stick to opening times

Got takeaway Bao buns and they were OK.

Savoury items good but the space rocks dessert smelled odd and tasted genuinely rotten, spoiled, off. One bite and we had to throw it out. I hope we won't be actually unwell later due to gone over ice cream. :(

This place delivers amazing food. Always hot. Lots of flavour. Will use again. Thank you

Lovely pizzas. Freshly made and very tasty

Absolute shambles of a take away. Phone number doesn't work, food never arrived. Avoid at all costs. Just Eat should remove them from their site.

Great pizzas, friendly and attentive staff and a clean environment.

Probably the worst food I've ever had. Undercooked, soggy, thick and totally unacceptable. The chips, undercooked. The chicken wings, probably the only thing edible. This restaurant should be ashamed. The worst meal I haven't eaten. Delivery to bin time, 5 mins.

Says it had been delivered and never got it

My food never arrived, I called them about it, they told me I had to "face the consequences" of getting it delivered and that it's not their fault that the "driver messed up", and they put the phone down on me when I told them it's not acceptable. Had a good run with this place in the past but will not be returning.

Delivered slightly late but the delivery person rang when he couldn’t find our address. Good deal and good food, though personally I’d recommend a little extra cheese!

Not their usual standard. The food was a no show for nearly an hour, until I phoned them direct to enquire. Was told the weather wasn't good for the driver. Food turned up ten minutes or so later obviously having sat around for a while, so was cold and hard. :(

The pizza was amazing, one of the best we have had however very disappointed as the ice cream had separated and was like mush.

Really nice layout and would love to eat in sometime. Tuesdays are a must with the BOGOF deals. Pizzas made with fresh ingredients and tasty everytime. Even the desert pizza, who knew they could be so nice.

Garlic bread was so hard I could have smashed a window with it.

Complaint left via Instagram and on website. Order contained meat when I don’t eat meat. Had a bite before realising (calzone). Called store, no apology, was told I would be called back in 5 minutes to confirm what would be done. No call was received. Poor service.

Food was late, cold and such poor quality. The wife ordered a salad which was described as toppings on a bed of salad.. and what she received was a bowl of toppings in a very small bowl, and paying £7.99 for the privilege. I ordered a pizza whis some of the toppings missing and was cold.. not warm or even lukewarm it was cold as if it was made yesterday. Called the restaurant to be told.... call just eat.!! Was no empathy or even other offers of solving the issue... feel like we have had a terrible experience and would NOT be returning!

Great pizza from friendly staff.

Service and atmosphere are great, but the chicken burgers are awful. Too much coating on the chicken fillets.makes it not only crunchy, but hard to chew. And tasted bitter. Sorry guys, but I won't order again.

Great pizza, good service, really clean restaurant, friendly staff. Recommended.

Absolutely Abysmal. X1 pizza very burnt. X1 pizza cold. X1 garlic cheesy bread so oily it had leaked through the box and it wasn’t just a little bit. Worst pizzas we’ve ever had. First and last time of using Fireaway. Made use of a money off voucher, wasn’t worth the discounted price let alone full price!

Worst pizza I've ever had, tasted like pineapple and cardboard

Ordered from Patty guy, part of this fireaway. The food was late. When it arrived the 2 burgers were raw. I called the number on their just eat profile, which wasn’t even their number, it was the just eat number for vendors, they are unable to help customers. I worked out from their address that they were in the same building as fireaway, so called them. The phone was passed to patty guy and they said that they would send some new food but I needed to give them my address and phone number again as they were ‘unable to see them’. Soon later I got a phone call from someone from patty guy who was delivering my food. He was unable to find my house, which isn’t difficult to find, and I had to give him step by step instructions of how to get too the house and he didn’t seem to be looking at house numbers. When we finally got the replacement food only one of the burgers was cooked, the other was raw. I tried calling them back multiple times but I never got a response. Going to report to trading standards food hygiene department.

Still my favourite pizza on here always decent

The chicken with honey was tasty even though chicken a little overcooked. As for the two pizzas 🍕 very thin base & soggy & won’t be ordering again.

Late and cold really not happy with my first order

We haven't received our order? Yet you're asking us to review?

Nice staff and good pizza good service 👍🔥

Amazing food. All arrived hot, very tasty and really good portions too. It was 15 nins late but communication was great. I'd still recommend.

Really disappointing, ordered three pizzas and all had mixed toppings from all the pizzas, we were missing toppings on the pizzas. Called the restaurant loads of times and got no answer. Really a shame because we use this place alot. Feel very let down.

Was cold when arrived and chicken is disgusting. Wouldn’t waste your money

Food came with plastic in and everything was burn

Outstanding. Best pizza in Norwich 🍕

Was missing a cookie. Spoke to the restaurant and they were great at arranging another delivery and gave us 2 extra. Exceptional customer service and Pizzas are always bang on!

Late but my word was worth it!! Delicious!!

Great pizza, hot and on time my favourite pizza on just eat