Favorite Chicken & Ribs - Rainham in Medway

Disappointing experience this time. Food arrived cold, chips were under cooked and the delivery time kept getting pushed back. Ordered a larger poppas and felt like they were a regular. The delivery time was 10mins later than expected but the driver was with us not long after he collected. Shame really because normally the food is piping hot and early. Hopefully just a one off

First class lovely chicken and chips piping hot very good indeed

I have had the single most worst experience with this place ever. I've been buying for years from here. first order was cancelled whilst in delivery. After an hour. Second one the chips are soggy floppy and inedible. clearly have been in the bag with condensation building for ages. if this continues I will take my business elsewhere. whoever was working tonight to allow the food to leave in this state needs sacking.

Spectacular wings beats kfc by miles

Food was delivery within the 20 minute gap it said, everything was stone cold from the ribs chicken wings and burger and chips were luke warm, never ordering from here again

Ordered off of uber eats and only half of our order came. Now I’m on the phone trying to get through to them to see what’s happened with our order and no one is answering.

Missing a can of drink from one of the meals

As of 7/10/24. Been here twice over the last 2 weeks. Disappointing because the fried chicken wings were overly done. Batter very crispy. Burger bun toasted too much. They have added spicy salt to their menu for an extra 20p but wish they did not bother. Can barely tell it has spicy flavour to it. Chicken cottage spicy chips is far better. No longer apply NHS discount. Used to love coming here but disappointed on my last 2 trips here.

My son just bought a chicken burger and 2 doughnuts and we found 2 ants on them! When I went back they had no regard what so ever. Disgusting never going back there again. Rude and arrogant

Was cold and wet when delivered!!

Food lovely no complaints, but was missing a drink and pot of gravy but they gave us extra chips so ha ho

Portions were ridiculously small ribs were tough and inedible very overpriced for junk! Don’t waste your money by eating here!

Good hot food and plenty of it.

Food was hot and plenty of it. Definitely will be ordering again

Worse place I have ever been in they could not provide any kind of sauce but sales fast food.

Food was excellent. fresh hot and tasty. This why you're my favourite place. thank you gentlemen it is appreciated

Chips were soggy and floppy. I assume was left in the bag t9 get like this before the driver arrived.A real opposite to what they normally are normally. Very disappointing. I hope standards are back to normal the next time

Chips weren’t cooked and were soggy, didn’t eat them just threw them straight out

foods great but no salt or napkins this time! haven't knocked a star down but gents please remember next time. thanks

Always great food....worth the wait.

All chicken was pink and no one wants to answer the phone to deal with it

Took over 1 hour from when driver left the restaurant to get to me. Done 2 stops on the way food was cold

If I could give this place minus stars I would. I have never felt any pain as bad in my stomach, than what this chicken gave me- I can only describe it as a deep stabbing pain. I went here with my boyfriend in hopes to have nice food, and I was given the polar opposite. I’m absolutely disgusted with the food I was served with. Chips were fine, but the chicken was shocking. My chicken was bright pink, chewy and cold…definitely not what a piece of chicken should be. I hope that this shop either reconsiders serving chicken or improves in their cooking skills. Will never be coming back here again. Will be telling this to people as well.

one piece of my chicken had no skin on it..basically plain chicken. generally this place is excellent tbf.

Great experience as always. Always friendly delivery couriers. Food always good 👍

Not sure if this has new owners but the food has changed not as nice as it used to be. Chicken burgers have very flat bit of chicken in the buns and dry / they used be big and juicy also chips under cooked. Order even wrong give me a fillet of fire that blew my socks off when I ordered a normal one

Food was freezing cold, driver told me he picked up a separate order from subway 3 miles in the oposite directions from the restaurant I ordered from! Not good

Driver delivered 3 minutes early but still was fresh and warm highly recomended this chicken shop is

It's murmured on the streets that The Terminator really came back in time to try a 3 piece meal. As it had legendary status even that far into an apocalyptic future.

Excellent service and fresh food. Ive been buying from here for a long time regulary and only ever had one wrong order. After which the manager more than compensated me afterwards. Thank you mate appreciate it a lot! I highly recommend this place best chicken in town fullstop

5 star chicken shop I recommend this shop

The driver was well respected of my food

Tried after long time fries had sour taste not sure there cooking oil was old or what was the problem and the chicken had bad smell coming from it seemed like i got old left over chicken, before it used to be good but now quality has declined

Was really good chicken. Really good. Tasty and I got the pieces I asked for. Beats KFC any day.

We always order from here and it’s always been fantastic. It’s better than KFC sadly tonight wasn’t as good but we love it so much we will still be back. One bad time out of about 50.

my first order with these guys and absolutely banging food, quality all round, good portion of chips chicken perfectly cooked. temperature great, delivery times great. love the salt sachets added in the big and napkins. Decent prices. I will be returning for sure and recommending . very happy customer 😊

You forgot to send the coleslaw ☹️☹️

good menu. Always tasty. Pleasant delivery person

Best chicken I've had for a long time.

Asked for cheese on all three burgers, didn't get any. Asked for gravy, didn't get it. Annoys me so much when you've paid for something and didn't receive it. Yes, we all make mistakes, but please check orders before they leave. Never again... Customer lost... The delivery driver was lovely by the way.

Employees kind and positive and gets my orders right

worst chicken ive had in my life i will not be coming back

Wow the worst thing that I have ever tasted ...inedible just can't say enough how bad it was ...definately the worst takeaway I have ever had ....

l did enjoy the meal....you are excellent team.

Great food. Delivered on the outer limit of time, but for this time of year that’s ok.

Everytime I order from here it’s amazing!! Been ordering for over a year now. I had a 3 piece meal and the chicken was cooked perfectly. Chips are always lovely here too. I’ve never had a bad meal from here. Delivery is always on time and my food is piping hot. Best chicken and chip shop in Medway by far

Excellent meal. Delivered hot and on time.

Food was cold had to reheat in the microwave, not enjoyable, restaurant did not answer the phone when I called to chase the orderI would like a refund!!

Food was great delivery time was a joke

Great food. Although late, I order regularly and this was the first time. Maybe an update on delivery time would be good.

All good except the chips as if it was double cooked other then that all good

Good quality, fair price. Delivery lady was polite - Thanks for a good meal :)

Food is ok but biggest issue is they advertise they close at 11pm however on multiple occasions they close around 10pm Drove 3 miles (each way) on different occasions expecting them to be open but all lights were off and doors locked

It didn't turn up and the money has gone out if my bank

Excellent food, best chicken shop around!

Driver was lost for 35 mins texting and calling me I went looking for him walking up and down the road then I drove to shop to complain and he still was driving about lost the shop said I couldn’t get my order and had to complain to just eat as it’s not there driver this is not the first time Iv had problems with just eat tried to call just eat get no where I want a full refund this is a joke

although there was confusion finding our house the driver was very helpful

Lovely and hot, gravy was nice and thick and the chicken burger was really nice.

If king Chaz was walking the corgis he'd defo pop in here for half a dozen wings and a couple chicken legs for the dogs it's that good.

Buns stale all round presentation poor

Excellent if The Terminator could eat he'd defo be Back for this grub

So good I'm surprised Jesus hasn't popped down from Heaven to get a 3 piece tbh

Outstanding as if it was cooked with perfection by Zeus lightning bokt

Driver gave wrong order. Just had to go to shop n buy another load of food

Very good food just can’t understand why the delivery man can’t wait just leaving it on doorstep and don’t ring bell I’ve got a ring doorbell and see it all perhaps they don’t like to speak to you

I'm obsessed with Favorite Chicken, I've been to at least 10 different branches over the years. Was on first name terms with a lot of the people running them. I recently moved to Rainham, Kent and so this is my new local. The chips are not the same chips they serve at any other favorite chicken, they're very soggy, not crispy as they should be. The chicken has been very hit or miss, mainly miss. The second from last time I went there, the chicken literally smelt like bins down a back alley. You know the smell, like when you walk through a market once it's all closed and you can smell the rotten fruit. It put me off for a few months. Yesterday, I thought I'd left it long enough to give it another try. The chicken was very wet, it wasn't oil, it was like it had been washed under a tap after it was cooked. This wasn't a delivery either. My cats even refused to eat the chicken. After the night me and my partner had, I will never go back to this place. The people running it are not friendly either.

Chicken was lovely, chips were greasy. But a pretty good meal.

Awful quality of food it look as if it wasn't cooked through properly the driver was rude and the service just despicable

The chicken burger was dry and hard as it has been kept in a hot oven, and which I find hard to believe as 99.9% of my are spot on.

Food was good but took over an hour to be delivered. Luckily the food was still warm. We did get a revised time very late on. I would say I think the food is very overpriced.

ordered here twice and it was great but tonight we got a box of 20 of the rawest chicken wings you could get and when we went back for a refund they got very annoyed with us and said we were lying even though we bought the very raw chicken back, weve informed everyone we know so hopefully this helps, theyve just lost a lot of customers. Also they claim the spice makes it pink but no spice makes bloody and raw chicken like this. Edit: food and safety have been contacted

We ordered at 17.02 and it was delivered 18.47. This is not the first time this has happened. We use to love this place for quality, quantity and delivery of food. It’s gone massively downhill. The ribs and sampler box was a joke two small ribs and one chicken leg with chips is not worth the £9.50 by a long shot. Whilst I understand costs have gone up I can’t believe how expensive this is for the quality and quantity we received. This was our favourite place to go but alas no more

Kept changing delivery time, order totally wrong. Won’t be using again

Best place by far. Used to use the one down station road. Not anymore. Food is always hot, and better ingredients used. Honestly can't fault the place. Always packaged well. And delivery drivers are lovely and friendly. A********

Best chicken shop ever. The best.

Been recommending like mad this company. Absolutely spot on.

Better than KFC by a mile. Spot on.

Food was very greasy would not use again

Honestly can't fault this takeaway. Everything is spot on.

Normally good food but today Ribs were very tough, will think twice about getting from this place again

Yet again. Absolutely spot on. All the food was piping hot. I've never had a bad one from here... And I've ordered a lot :) delivery drivers are also brilliant.

Friendly delivery driver and food was lovely

Usually the quality of food is really good, but my chicken tonight was horrible, the coating was non-existent and the chicken was swimming in grease. Kind of looked like they were scraping the barrel by delivering me this. Was inedible. Very disappointed, standards have dropped.

Good food, but nowhere to really park

The worst chicken burger I have ever had in my life… so salty!!!!! I had to throw away! So upset aswell😩😩😡😡

Chicken and chips were lovely but the ribs were not appetising at all and was mainly fat, did not like them at all. Drink lovely and cold

As always, delicious and hot plus generous tasty portions

Delivered on time, nice and hot, the food is always nice and tasty

Wonderful food and great quality and very tasty, better and cheaper than KFC. Very polite and cheerful young lady delivery person A* all round. Will definitely use again. THANKYOU

Have been ordering from here since I first moved into the area 2 yrs ago Have to say the last couple of times the food is not at the high standard it used to be This evenings meal …. Chips still frozen for all the 5 meals I’ve ordered and brought not fit for consumption Seriously disappointed Has put me right off

All of my order was there, the food was delicious and hot, thats the best chicken I've had in a long time, the kids meal was a perfect size for my son, will definitely be ordering again

Food would have been great it if arrived on time and hot. On the tracker the driver was parked up 3 mins from my house for half hour meaning the food was cold

After 2 hours I went to the shop and collected myself

Good chicken and not all dried out. Quick turnaround and chips freshly fried 🍤

food arrived hot and on time. Great tasty food

Had chicken from here numerous times before and has always been very good with the best chips in towns. But apart from the chips, the chicken today was poor over cooked dry and thinly coated with seasoning.

Good vintage, nice moist chicken and we got the pieces we asked for which doesn’t always happen. But when you have forked out £36 for chicken & ribs you want to get what you asked for. We usually pick it up because the price is double on just eat!!! Food was very good but not worth the just eat menu pricing! But my review of food is very good, but next time we will pick it up.

Chips are good but a lot were fused together at the bottom of the bag, the chicken was majorly over cooked and so chewy we couldn’t eat it.

Disgusting greasy undercooked wings, someone needs to be checking the quality there!!! Ended up all in the bin, I can see the difference between undercooked smelly chicken (not fresh meat)and the spices. The whole box stunk and I was afraid to eat this. So please don't give me a silly explanation like i was a dum. I had chicken from this place before and it was fine, but the one yesterday was not acceptable, you can't do this to people .

No coleslaw this time .no drinks last time