Fannys Pub in Bolton

I had a disappointing experience at Fanny's. The food was mediocre at best, but the real issue was the manager's attitude. He were rude and seemed completely uninterested in customer service, lacking basic manners. It’s a shame because the place has potential, but I won’t be returning with that kind of management in place.

I visited Fanny today and unfortunately had a disappointing experience. The service was lacking, and I found the manager to be quite rude, which made my visit uncomfortable. I expected better hospitality, and I left feeling upset. I hope they can improve their customer service in the future.

First time visiting as recommended by a friend of a friend. Decided to have a Sunday Roast as I’ve not had one for a while and the majority of the plate was spot on, especially the meat and gravy. Roast potatoes and green were a little tough, but not inedible. Dessert was 10/10 and would highly recommend getting this if you have any space spare after your meal. (Bueno brownie with Biscoff Ice Cream) Atmosphere felt a tad weird, almost like talking normally was too loud for some reason, whether that’s the environment or the current clientele that were present. Main waitress was spot on, great customer service and helped with any questions we had with ease. Front of house/manager (I believe) kind of ruined the visit a little (maybe rushed off her feet or just having a bad day perhaps), however it didn’t deter the experience overall. Overall I’d visit again and would suggest others to visit too to help out the local.

Great food and great to see a busy place

What a shambles of a pub this is , over hyped & well over priced , there's more horse teeth & plastic on show here than in b & m & horse of the year show combined, false fronts all round & spray on t shirts that all say owners club ?????? Nobody real in here at all go elsewhere

Fabulous food and so much variety on the menu!

Phenomenal service and food; dropped in for lunch, stayed for the service. If you're in the area absolutely head-down.

Lovely food and service, really enjoyed the atmosphere. Will certainly go again.

Visited on a Tuesday afternoon with a mate. Was pretty quiet as to be expected. Pleasant service and nice drinks. Albeit a little expensive.

Great time with friends. Good food, great service and a relaxed atmosphere.

Great food, service and atmosphere!

Booked a table for 10 people ay 5.30pm to celebrate the start of someone's maternity leave. We were shown to a table for 8 and had to ask for another table to be added to fit us all. Before we sat a female staff member abruptly pointed out we had to leave by 7.15pm. The food was really good - good portions, tasty and fresh, value for money. The second we finished eating the table was cleared, and the same with drinks - cleared away immediately as you finished a drink, which could be a positive but it felt very intrusive as there was no consideration for the conversations we were having and glasses were being cleared away as we were giving the mum-to-be her gifts and trying to take photos (it was only 6.15pm when this was happening so it wasn't like we needed to be quick for the next diners). The member of staff features in the photos as a result! Ultimatley, lovely pub and food, staff made us feel uncomfortable and a few from our group commented that the staff seemed grumpy and/or rude.

Amazing food. Lovely meal and atmosphere. Very attentive staff 🙂

Great friendly and professional service Gorgeous huloumi kebabs with salad,fries and soft pita bread.After finishing our meal we were asked to move to the lounge area as our table was booked out.This was ok with us as we had a few more drinks.Lovely place with friendly attentive staff

Fantastic food , great staff really great atmosphere , very busy and buzzing

Nice pub with good food and service. Pork belly bites were crispy and tasty! Sunday Roast with upgraded sirloin was spot on. 👌

Had a wake there staff and manager 👍

Great place for pre drinks atmosphere is electric

Guy with glasses at the bar, attitude stunk almost as bad as his breath, get your staff a packet of chewing gum and teach them how to pour a half decent pint.

Love the pub, food is very good, service by waitress Katie was excellent

Absolutely amazing place staff are great💖💖🍹

Excellent food really enjoyed what I had. Lovely surroundings and

Absolute ripoff went for an afternoon tea £140 spent for 7 people 5 sandwiches between 2 people.so 5 slices of bread Staff were rude shouting it’s one cup of tea per person. At least 30 people for the event 2 hours on the dot asked to vacate the room with no space to go anywhere else staff were appalling especially the female manager. Felt like it was we we have took your money so go. You spoiled what was a lovely family celebration. Now on our way to another restaurant for food, never had such an appalling experience.

Beautiful, spotless place. Gorgeous food staff could be a bit more friendly

Had an amazing meal for my sister's birthday . Lovely place . Amazing food. Friendly staff. The rib of beef I chose chips instead of mash. Loved the whole meal. One of the best I've ever had . Will definitely go again soon.

Had a lovely day spent with friends here for lunch, really great day !

We only had a lunchtime coffee ☕️ we were treated respectfully and the staff were fab.

Overpriced food that is only average at best

Absolutely lovely Meal Saturday night for my wifes birthday, a real busy bar and restaurant, only dissapointing thing was we both really fancied a fillet steak and were all sold out. Overall great service and lovely food.

Visited 11/12/2023 for works Christmas party, pre ordered from the Christmas menu and had Brie wedges to start which worked well with the accompanying cranberry sauce. Then no main cheese n onion pie so sub’d/changed to cheese n cauliflower pie, which surprisingly decent. The dessert was a lotus biscoffi brûlée which was the best part of the 3 part Christmas menu. Parking available at time of visit. ⭐️⭐️⭐️⭐️

Good food selection at reasonable prices, and attentive staff.

Came for lunch for the first time 2 months ago and been back twice as it’s such good food and the restaurant has a lovely atmosphere to it. The service is impeccable and we just love it - worth the 12 mile drive!

Great local pub with good food.

This visit was with my sister and brother in law who were visiting Fanny's is a beautiful venue. The food is wonderful and innovative.

Nice place and good food and service too

Excellent food. The filet steak was fantastic and the wine, properly chilled

A really great place for a meal out.

Good place to eat and drink. Not as busy on a Friday as it used to be.

Had an amazing bottomless brunch! Food superb, service excellent, absolutely loved every minute. Really good value. Would definitely recommend. Thank you for an excellent afternoon!

Although the food was delicious the young ladies serving was not attentive, the bar was not busy so it’s not like they was rushed off their feet , I’d gone in there with my friend for my 50th birthday meal after we was seated we was left for ages before our orders was taken , then wasn’t asked if we wanted another drink after our meal was finished, we then asked at the bar to order wine at our table, we finally got our wine but to our dismay when going out for a cigarette on returning to our table our drinks had beer removed ( I asked to be seated near smoking area and we had not settled the bill at this point) when I asked where our drinks had gone the lady waitress said oh I thought you had left!! They then brought over a small glass of wine to our table which was no where near the amount they had took as we had bought a bottle and poured it into our glasses , I felt so embarrassed to say we had more in our glasses, very disappointed with our experience wasn’t special at all

Lovely lunch. Service very good.

Amazing place, can't wait to come back!

Great tasting food, with great service in a very nicely decorated establishment.

Lovely good and a lovely place, food is very good, well presented and tasty

First time coming here party of 8 for mother in laws 75th birthday. Upon arriving was told table was not ready so had to wait further 15 mins. Upon being told table was ready, only to find table for 6 was prepared. (2 people were added at short notice but staff was ok with this). Only to find when there certain staff member did not add to list (great what a start). Waited for what seemed a lifetime to order starters. When eventually came found mushrooms in sauce to be very bland very small portions. Other members were ok with there's. Main meals came not long after ok we are getting somewhere (NOT). Sister in law ordered chicken curry had chicken with rice (NO CURRY SAUCE) what's that about ??? Complained to server was offered another meal but respectfully declined as all meals were now served and did not want to have to wait further, her partner was furious. But said I will have a dessert after. I ordered Sunday roast with my wife roast potatoes were that hard I needed a hammer and chisel, meat was fatty tough gravy was bland, I had pigs in blankets that were undercooked (pink) cauliflower cheese that had no taste. My sister in laws partners food was bland also he was not happy at all. When the very bland tastless mains were somewhat finished. Dessert menu came. We all decided what we would like then waited, waited, waited you get my point. Bill was asked for nearly £250 no apologies or part refund. Interaction with staff was not articulate, as possibly lack of customer service, or just done care attitude. Family member who was furious just walked out saying to his partner just pay for it all. Understanding his frustration I decided to approach member of staff explained how terrible food service and price was. And how upset family members were I myself included. Advised them of writing negative feedback on here. No apologies were given. We then left. Would not recommend seriously overpriced must be no competition around. I will not be coming back !!! I give honest, detailed feedback to help others have good experiences.

Really enjoyed the meal and the staff were lovely definitely going again thank you . 😊

Good food even though I’m on a diet

Wonderful place, amazing food, great staff.

Loved it a few loud youngsters but didn't spoil it will definitely be back didn't eat but food looked amazing will try it next time

The name says it all, nice place full of nice people :)

No sun in the garden area. Service shocking had to get up and go to place. Our own order . House wine I wouldn’t cook with nice place but won’t be returning anytime soon .

Cracking food ,one of the best meals I've had in a bit,,good service,all round nice place 👍🍻

Felt the food was very expensive

Fantastic service and hospitality

Stunning interior ...lovely menu friendly staff

Disappointed with todays lunch unfortunately. We had a party of around 20. All meals pre-booked and deposit paid well in advance. We had to wait ages for the meals and when I received mine, other people had already finished theirs. My choice was the Spicy Vegan Southern Fried wrap. Nothing Southern Fried about it! Not even a coating. I did question this and the message from the kitchen came back 'the spicy chilli sauce makes it southern fried'. I was too hungry to argue. It wasn't brilliant and for £13.95 I was not impressed. It came with chips and luke warm gravy.

Went with a few friends and must day it was 100% worth it, nice selection of beers! Great food options for dietary requirements! Will be visiting again

We called in for food and drinks on Tuesday 14th March. Although the service behind the bar was good, the food service was lacking. My friend ordered a rib eye steak which he liked so no problems there. I ordered an 8 oz smashed burger which came as 2 patties. There is no way that was 8 oz. I queried it with the manager who I believe was called Alex. As I have recently sold my bar and restaurant in Wales I know it was definitely not 8 oz. I suggested it was more like 2 x 2 oz patties. I was that confident that I offered to pay double the bill if they could prove me wrong. The manager went to the kitchen but never returned to give feedback from the kitchen which was very poor service and perhaps was embarrassed as he couldn’t prove me wrong. I had to approach the manager and he said it was 8 oz. The bill arrived and they added extras that never appeared. It’s a lovely setting but it’s the last time I eat there.

Lovely restaurant and good food, friendly staff. Recently visited on a Saturday evening for a meal and drinks because we booked a table we had one for the whole night which was nice because it was very busy and nany didn't get a table.

Excellent food and service!! Highly recommended

This is the best Gastro pub in town. Top food, top booze, great staff, fantastic decor, A1 from top to bottom 👍👏🍻

Sadly at a funeral but buffet and service good

Disappointing. First time here, wouldn't rush to go back, had higher expectations. Having difficulty understanding why the place is so highly rated in Bolton, possibly because there is not much competition. The food was reasonable and the venue was a bit underwhelming but the worst part to the experience was the fact that it was freezing in the pub. Not exactly a cosy dining experience, everyone was sitting with jackets on. Upon paying I asked if the heating was not working today and was given a very blunt reply that the heating has been on all day and told that it is minus 2 outside. Not a word of agreement or acceptance or an appology. Just quite a confrontational tone. It's not a huge venue with lofty high ceilings that is "difficult to heat" like I was told by the server. I can understand trying to cut down on costs when energy prices have skyrocketed, but as a "premium" hospitality venue, you're job is to make a comfortable dining experience which is what people are paying for. Maybe they are relying on their reputation and have become complacent in their attitude towards their patrons and their customer service. ( And no, just to be pedantic, it was not -2⁰ outside it was actually according to my cars external thermometer reading 1⁰)

Attended Fanny's for a meal after a funeral at the local Overdale Crem. I had the vegan option. The food for meat eaters, vegetarians and vegans was phenomenal. My vegan meal was exceptionally good, one of the best vegan meals I've had. I cannot recommend highly enough. We were all so happy with the service and food. We were even offered to take any leftovers home in takeaway boxes which was much appreciated. 5 stars. Thank you.

I went to Fanny's with 4 friends. The menu had changed since our last visit but the new menu was very different and made a nice change. I had the Greek Meze with lamb which was reasonably priced and it was much nicer than the one I had in Katsouris in Bury, which is actually a Greek Deli and cafe! One of my friends had the Fish & Chips which she said was really nice and very filling, one had the Greek Meze with Hallumi, one had pasta with prawns, which she actually said was not worth the money because there was only 5 prawns and nothing special about the pasta and I can't remember what the 4th one had. Fannys is a pub restaurant and the decor is really nice. The seating is comfortable and the tables are spaced out well. In the warmer months there is seating outside which is really nice on a warm evening. Fannys is well worth a visit.

The food is very good but the drinks are very expensive

Great selection of beers, lovely surroundings

Nice place this. We called in for some food , we hadn't booked but a table was available. The food is very nice. Not the cheapest place but it is good. The drinks are expensive especially the wine. Nice place to go to for a special occasion .

Nice trendy bar, good atmosphere

staff friendly attentive. Buffet food shockingly poor quality when charging premium price for a nice venue .Sandwich quality very poor

Visited Fanny’s twice now, once for food after a funeral and the last time for my daughter’s 21 st birthday both times there was over 18 of us. The staff are lovely, food fantastic and the service was great. We’ve now booked for New Years Eve and can’t wait!

Ordered food and drinks.. eventually after staff dealt with later arrivals. Then came over while we waited and asked to pay.. we hadn't even had the drinks yet. 'we want to close the tab'!! What's that about? Felt surplus.. Won't be going back again.

Ordered 2 desserts, both the same price, one was tiny the other a large chunk! We ordered drinks too, was given the bill and told to pay before our order arrived!!!?? No-one came to take our order, another 2 parties arrived after us and got served straight away! Bad service! Won't be going back in a hurry!

Nice gaff but you need to do something about those fruit flies

Spent a very pleasant afternoon enjoying a Peroni and watching the Ladies Final at Wimbledon in the outside covered area. At one point it rained very heavily but we remained good and dry. Table service was very good too.

From our first experience at this location, Alex made us feel welcomed, calm and as though 5* service was his first nature. He is an absolute credit to your business and nothing is too much trouble; his work ethic and attitude to service is second to none. After such a pleasant experience, we have returned regularly to be welcomed by Kate (a clear leader), Lucas, Adam, Mason and Emma with also exceptional customer service. Coming from a service industry ourselves, it’s something we are very particular on and during unprecedented times - the above mentions have gone above and beyond to exceed expectations, every single time and we would welcome them to our business any day due to their consistency and efficiency. By this point, we have tried 90% of options on the menu and have not once been disappointed; credits to the chef - EXCELLENT food! We would recommend Victoria inn to those near and far due to the incredible food, service and experience we have received over our last 30+ visits.

Service poor on our last visit which was a Monday we purposely booked for a Monday as last time quite and spacious. Had to ask three times for a jug of water, had to ask for drinks and dessert menu. We had been put downstairs and were very close to other diners. Not COVID safe. There seemed to a rotary do on up stairs with a wheel of some sort making it very noisy. Had more staff on but busy with private function!!!! Wont be visiting again

Really decent solid pub, nice atmosphere, two draught beers including a well kepted 'flat cap', very nice food and reasonable portion sizes. Friendly, competent staff and good covid procedures in place.

Unfortunately i am having to write this 1star review, my Mum did try and speak with the Manager on Monday morning 3rd May, unfortunately the manager had no empathy or understanding of our complaint. I booked a table, there was 14 of us, we was sat over 3 tables, which i knew about when i booked. We were booked in early 11.30am, there was only our party there. We had to wait over 10/15mins for coffees to arrive, when they did they were only luke warm, one of the waitresses said they were probably sat on the end of the bar? There wasn't any avocado on the breakfast menu, the toast that came with the breakfast, well it wasnt toast it was warm bread..NO decaf Tea/Coffee, NO almond/soya milk..really!!.. My Daughter waited over 10mins for brown sauce, by time it came she had finished...I could undersatand if it was busy, we were the only ones in !! Fannys how can you get it so wrong ! Ive been a few times before and never had this service.

They did a special order for work lunch brought to the workplace. It was great and came in high quality containers. Fancy office meal really