Family Kitchen & Shop in Richmond upon Thames

Not Hotel review. A customer, named Leo C asked delivery and he took the food and asked Just eat to refund. So shameful.

Friendly owner , generous portions ,good taste and great value.I would definitely recommended this place

Absolute rubbish, got a table no bother, then to be told no bread buns on the salad bar.Ordered our food, to be told they had ran out of ketchup!Came back to our table to say, no fish fingers for kids meal, said ok, we will order the pasta instead, to be told.....no pasta either!Promptly left and went to 5 guys!

Just wow! Have ordered a takeaway on a few occasion from here and it has not disappointed. The pizza is magnificent. Although the tiramisu portion is big it is too creamy and lacks that coffee hit! But the pizza will have me placing my next order soon!!!

Its a great location and fantastic place to spend a day with the family and have a lunch break. But I feel it’s a hit and miss. Today on Eastern monday at 1PM - only 2 people at the hot food buffet and unfortunately 1 payment till open most of the time. 40 min waiting time. I feel it could have been expected and operational managed better. A bit disappointed by the variety of food It’s a level up compared to national trust but it could be better I think - especially with the amount of public you receive throughout the year. Cakes are really good, coffee too. Toilets are average in term of cleaning. Overall the experience of Palace is great.