Etto Cafe in County Durham

I was very disappointed in the 'big' cheese toastie that I was served whilst visiting. There was hardly any filling inside the very well-done toast. The chips were anaemic and cold. Due to the coffee shop being very busy, two ladies came to and sat with myself on my table. One of the ladies had ordered a cheese scone, and when she cut into it as it was dry, her friend went to the counter for another scone. The scone was replaced. However, this was also returned as it wasn't cooked properly. The customer was given a refund. Due to the snack I was served and the experience of the other customer, I will not be revisting upon my next visit to Dalton Park.

I've been here before in the afternoon and had a great scone and coffee. This morning however my scone must have been yesterday's and straight from the fridge as it was so cold , hard and dry, I didn't want to make a fuss because of the Elderly lady I was with. Throw yesterday's scones in the bin please.

Always enjoy our visit for coffee and scones, it was busy but staff were excellent, scones were fresh and tasty, place was clean and staff kept up clearing tables many thanks to you all.

Miserable rude abrupt staff. Same as others wait forever for your drinks even though no one was before us. No wonder other places were full

So cannolis are great coffee lovely, staff not so much cleanliness not great especially the toilet toilet roll holders all over tissue everywhere and even fecal matter everywhere on the toilet on the floor it was disgusting put me off finishing my coffee and dessert safe to say I went elsewhere to use facilities

Coffee and scone - they had no fruit or cheese so had white chocolate and 1 cranberry. They were very doughy - not nice and overpriced. Not a good experience

We visit every week - My wife is a barista and I’m a coffee fanatic, always have a flat white and a black americano, perfect every time. Had various food choices at each visit, cannot fault. Fantastic choices in cakes and tray bakes! We’ll be back next week.

Worst coffee ever, very bitter so much so it leaves your mouth dry and that was a cappuccino, my husbands flat white was just as bad. No thanks. Overpriced rubbish.

Used to be a nice place for lunch, but no longer. Having lunch with a German Shepherd at the next table and a yap spaniel a few tables away. Will not be returning.

The cheese scones on display look very nice, unfortunately you don't get one of those. They serve a dry hard splodge of dough from under the counter and charge £3. It is impossible to cut them in half to butter them. Take a chain saw! Service is extremely slow. Not a patch on Thorntons that was there before.

Food v average. Weak milky cappuccino. Member of staff (red haired) delivering food to the table spotted someone she knew and came out with the foulest language in a v loud voice.

Been to this cafe quite a few times but today we ordered poached eggs on bloomer toast and were highly disappointed. For £7 each I thought it would come out nicely presented and tasty. What we got was 1 dry thin slice of toast (no butter provided) and 2 small poached eggs which were hard. Can't believe the price for what we got (£14 altogether for 2)

Amazing Italian coffe! Fresh and delicious products! Also friendly stuff! I really enjoy to spend a nice morning in a lovely and welcoming atmosphere!

Absolutely disgraceful. Over priced ! To start with the poached egg and avocado, the bread was stale, the eggs were hard hard and tasted plastic and to top that off the avocado wasn’t edible! I had the festive flat bread, the turkey was definitely not turkey, it was out of a packet it smelt and tasted rotten, the flat bread was stodgy and the stuffing tasted like it has been out of date for a long time! Over all will never go back, better off going to Wetherspoons!

This is a lovely clean and bright Café . the staff are very friendly and helpful . all the food looks very Appetizing the coffee is served really hot and good quality . they do a large selection of different thigs to eat. all looking very tasty and fresh . I had soup and a roll .it was the best soup I have ever tasted in a café or restaurant . every one in the group enjoy what they chose of food well worth a visit

Just witnessed staff asking person in a wheelchair to leave cafe. Stating there is no room in this cafe for people in wheelchairs. Outright discrimination.

Could be because I chose to visit here before the rest of the centre was open but OMG serving stale scones from the previous day! I even knew by the look of them on the plate and when I asked if it could be changed the only reply was 'they are all like that'. Disappointing!!!

The staff are really helpful especially when you do not receive the food you expected. They will change your request or compensate you. Full marks for excellent service.

We popped in last week and were incredibly impressed. Back this week for goad and excellent coffee. The staff are very friendly and the ambiance is excellent. Very relaxing.

When we went it was very busy but the staff were great at keeping everyone satisfied, the scones were served hot with plenty of butter, we had two cakes which were excellent, 2ould call in any time we were at dalt9n park

Disappointing Afternoon Tea. Although we had booked a week in advance, it seemed to come as a surprise to the staff that we had turned up. We ordered our drinks at the counter and they arrived about 10 to 15 minutes before the afternoon tea. Good points: Sandwiches nice. Fruit scone swapped for a plain scone ( but this request should have been made at time of booking) . Jam and plenty of cream for scones. Not so good points: Scones and sponge cakes quite dry. Staff not interested, when I went to buy another drink, they were having a personal conversation and ignored my presence at the counter until they were finished. Overall opinion; £25 for 2 cream teas isn't a bad deal, but the quality of the food and the service definitely needs improvement. Would not go back.

I visited on Mother’s Day with my son and husband. I chose the smashed avocado for £7.50. It arrived served on one very small piece of toast with a couple of cherry tomatoes halved and 2 tiny cubes of feta cheese. My husband got Yorkshire rarebit which again was a small portion and tasted overwhelmingly of mustard. My son’s toastie was equally poor. Tiny slices of bread with a small handful of chips. The coffee was good. Shame really as the staff were friendly and helpful. My son paid and it cost him over £35. A rip off really. I won’t be going back there for food.

Went today with my two children and the service was exceptional- really welcoming and family friendly, we will definitely visit again.

Lovely cafe with nice selection of food. Toasties were delicious as was the coffee. Lots of nice deserts to choose from too

We had lunch and coffee. The coffee was good but the food was disappointing for the price. Bland toasted sandwich on white sliced bread and a minestrone soup that lacked flavour. We will try somewhere else next time.

Prices are expensive. Service is terrible . We waited for ovr 10 minutes fo 3 coffess (its not the customers fault that they are understaffed, they are quick enough to take customers money. I wonder what their reaction would be if I had said 'oh,...

Lovely light and clean coffee shop situated in Dalton Park shopping complex, the coffee is superb and the range of genuine Italian pastries is awesome, get there early to get a seat.

Visiting family in Newcastle and thought we’d Etto seeing as it’s new and I’m very glad we did! I had the F.A.T which i would absolutely recommend - delicious and a good portion size. Excellent service and all round good vibe. Wish I lived closer!

Wanted an ice cream, and cakes to take out. Stood ages waiting, only 3 customers in the cafe, with 3 staff, who saw us waiting and ignored us. Shouted "excuse me" across the cafe but completely ignored. One staff member started walking over to takeaway...

Went to Etto Dalton Park for lunch Myself and Husband had Jacket potato These were served with side salad Full of flavor portion were very generous Fresh and good value for money . My 18month old Had scrambled egg on toast without milk due to...

Tried twice to have a cup of coffee and a toastie. On each occasion the wait for both food and coffee was appallingly slow. The place looks full so you think "popular = good" but really its the inability to serve people quickly and get...

Etto is a lovely addition to Dalton park. Inside is bright, white and airy. There is a plentiful choice of cakes and drinks, and some vegan options too. The apple cake was delicious. The soya and oat lattes available are also very good, and there...

Visited here because we have our 88 year old mother with us in a wheelchair and was easy. although the doors are very heavy and awkward if you are in a wheelchair alone. Waited 35 mins for two toasties by this time our tea was...