GastroRanking-logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
3.0

Based on 183 opinions finded in 2 websites

site_photo4

Nº 1302 in 1489 in County Durham

Nº 208 of 228 Other cuisines in County Durham

CUSTOMERS TALK ABOUT DISHES WITH..coffee

comment_iconOpinions

Great coffee shop, nice coffee and very friendly and helpful staff

site_logo

Krum Ivanov . 2024-08-25

MORE AT Google

Rude staff, you pay for your food/drink with your joy. Staff talk to customers akin to ordering you around and managers couldn't care less. Shocking.

site_logo

A Grievesy . 2024-07-31

MORE AT Google

Standard Costa, no toast or teacakes today 🙄 and the lights were flickering all the time. I came home with a headache and nausea, but unfortunately, I forgot to tell staff

site_logo

Gloria Latham . 2023-12-06

MORE AT Google

Parked here with my disabled mother in law. Realised that we had forgotten to bring her blue badge but given that we were only stopping for a short period (weather terrible) parked in the disabled area in the hope that we could explain to any member of staff that she had a badge. One of the members of staff saw the car and promptly contacted a parking enforcement officer without even discussing our reason for parking in the bay. When the parking attendant turned up I walked out to discuss the reason for parking without her card and she challenged me to get in the car and drive off. Almost as if that was what she wanted. I discussed the situation but it fell on deaf ears. A lesson learnt on my part. That said disappointed that a member of the Costa staff would have reported this without discussing the circumstances with us first.

site_logo

Dave B . 2023-10-20

MORE AT TripAdvisor

Went here as had 30% off food so ordered a drink and a breakfast wrap,tasted ok far too hot tho but what put me off is the price almost 8 quid,this is shared car park with Greggs and i know where ill go from now on as can get similar for less than half price and have a better rewards on app,service ok ,drive thru counter too high, was very quiet not surprised.wont be back here.

site_logo

realdeal_9 . 2023-10-14

MORE AT TripAdvisor

Not bad for a Costa.Called Sunday pm.Staff not very customer oriented or smiley.Couldnt have cared less when 2 people were sat in seating area with feet up on tables with dirty shoes..Not hygienic at all!

site_logo

F Unnyboy . 2023-08-27

MORE AT Google

Very Helpful friendly staff - thanks

site_logo

Liza Green . 2023-07-10

MORE AT Google

Had a lovely coffee each in a service station However it is and was very pricey!

site_logo

Linda Gillon . 2023-05-09

MORE AT Google

Really crowded and hard to find a place to sit.

site_logo

Mustan B . 2023-05-06

MORE AT Google

Very tidy and clean , good service and very pleasant staff

site_logo

Nigel Green . 2023-03-29

MORE AT Google

Brilliant customer service from Louise and Ben, totally unexpected and very welcome . Thank you :)

site_logo

Richard Tomlinson . 2023-01-28

MORE AT Google

Met my friend for a catch up over Christmas in the Bowburn Durham store. Bought drinks and food but as it wasn’t busy, we stayed for extra drinks. Just been hit with a £100 fine for staying over the two hour limit. Expensive catch up! What a con - won’t be back!

site_logo

Juegip . 2022-12-31

MORE AT TripAdvisor

Awful experience, was fined for staying in the car park 20 mins too long, even though I was a paying Costa customer. Appealed but rejected. To be charged £60 during a cost of living crisis is a joke. Won’t be back.

site_logo

stuartaM8144BW . 2022-11-09

MORE AT TripAdvisor

Worst Costa I’ve been to so far. Saw them pour cold oat milk in a they didn’t steam enough in the jug and then it was poured so that there was no frothed milk at all. Also they used the last of the whipped cream which meant it was very runny and tasteless.

site_logo

Golden Guides . 2022-11-07

MORE AT Google

Did not use this outlet, used mcds next door

site_logo

Shane Denham . 2022-11-05

MORE AT Google

Nice latte, clean cafe not a massive queue like there can be sometimes and it was lunchtime. Friendly staff.

site_logo

Lyndsey Foster . 2022-11-05

MORE AT Google

This is possibly the worst Costa coffee I've ever visited, the car park is very small and shared with the Gregg's, the place itself was dirty, the fraps were overpowering, way too much flavour to be nice. Wouldn't go back.

site_logo

am70g . 2022-11-02

MORE AT TripAdvisor

Very busy with a quick turnover of customers

site_logo

Kevin Dwyer . 2022-10-21

MORE AT Google

Served by Ben. He was so friendly and efficient. He patiently led me through my newly downloaded Costa app which saved me £2.

site_logo

Jean Cooper . 2022-10-14

MORE AT Google

No good for a decent cup of tea.

site_logo

Andrew Cohen . 2022-09-27

MORE AT Google

It's a Costa so what I would expect. Convenient location just off A1M and access much improved since my last visit as road layout has changed.

site_logo

tony bainbrigge . 2022-09-15

MORE AT Google

Coffee was very good. Nice friendly staff.

site_logo

Dave W . 2022-09-06

MORE AT Google

Although the service station was small all of the costa coffee staff were friendly and very efficient .

site_logo

Ann Anderson . 2022-09-02

MORE AT Google

Great coffee and great atmosphere

site_logo

Stephen Evans . 2022-08-21

MORE AT Google

Called in for sandwiches and coffees, enjoyed.

site_logo

david leith . 2022-08-16

MORE AT Google

Costa was nice, the services were a little cramped though so I wouldn't recommend working from here. Coffee was served perfectly and the iced drinks delicious.

site_logo

Harry Castle . 2022-07-22

MORE AT Google

Cannot praise the staff at this services Costa enough. So on the ball with everything, serving, fulfilling orders, clearing & cleaning tables, sweeping the floor, all areas amazing. The cleanest, best run Costa we have ever visited & we are ardent Costa fans, well done to this team, brilliant 👍

site_logo

Wendy Goodall . 2022-07-09

MORE AT Google

Got my drink wrong, blamed me, didn’t offer to correct it. Grumpy staff.

site_logo

Z S . 2022-06-03

MORE AT Google

Excellent flat whites and a tasty mini panettone

site_logo

Ian Leggett . 2022-05-22

MORE AT Google

I really enjoyed my tour at Emmerdale

site_logo

Lorraine Dixon . 2022-05-21

MORE AT Google

It is what it is, another coffee shop

site_logo

Sue Porter . 2022-05-19

MORE AT Google

Quick flat white & cherry almond slice. Coffee good, slice ordinary (par for the course)

site_logo

Mark Moore . 2022-05-17

MORE AT Google

Was enjoyable But the latta I had needed to be hotter

site_logo

Ian Hattersley . 2022-04-28

MORE AT Google

lovely service friendly staff mags was very nice when serving us

site_logo

Julie Taylorson . 2022-04-20

MORE AT Google

Straightforward café but lacking in atmosphere

site_logo

Michael Austin . 2022-03-31

MORE AT Google

Very friendly staff... Thanks to Stephanie to making me a handcrafted Cappuccino. And also a panini I loved it and thanks to Costa Well maintained and had a good break on my drive from London to Newcastle

site_logo

Anand Krishnamurthy . 2022-03-23

MORE AT Google

Busy shop, but quickly served, clean and tidy shop, friendly staff

site_logo

catherine swann . 2022-03-08

MORE AT Google

As always Costa can be relied on to provide consistently good coffee and food.

site_logo

Alan Piper . 2022-02-22

MORE AT Google

Useful stop on the motorway for morning coffee. although busy Costa coffee is consistent so worth the wait. The altered road layout though means it's no longer a quick return to the A1. A competitors coffee shop sits on the next roundabout which is alot quieter and you have to pass to get back to the A1

site_logo

Andy Colledge . 2022-02-09

MORE AT Google

Friendly staff met my drink requirment even though it wasnt on the menu :)

site_logo

Sammi Wilson . 2022-01-21

MORE AT Google

Came in very late today and the woman on by herself tonight was lovely. she stayed open just to serve us drinks as it was coming close to closing time. 5* amazing

site_logo

SillyBoy . 2022-01-03

MORE AT Google

Firstly, there was no hand sanitizer available, then they would not accept my e-gift payment as 'the system was waiting to be update'. To add insult to injury received a fine for £100 (reduced to £60 if paid sooner rather than later) for overstaying by 46 minutes. Did appeal the charge as the reason for our visit was to meet with a recently bereaved friend and timing wasn't a priority, we didn't even know there was a time limit, apparently our fault for not scrutinising the well sign posted location. Sent appeal in and received a reply within a few hours to say after 'careful consideration' it had been rejected. Merry Christmas to one and all of the Costa bigwigs and Parking Group. Disgusting they allow this at a location that had ample parking.

site_logo

381beverleyd . 2021-12-10

MORE AT TripAdvisor

Three colleagues & I gave the new Costa just down the road from the old Costa at the A1 Bowburn services a go for a work meeting and general catch-up. I stayed over 2hrs and received a £100 fine reduced to £60 if paid within 2 weeks. Disgusting and immoral practice for genuine Costa customers. The car park was 3/4 empty as was the coffee shop when we were there which adds insult to injury. At no point did I even consider reading the car park signs, if there were any as I was going into Costa and nowhere else. I have emailed Costa HQ and asked for their support to challenge the unjustifiable fine, other than that, your average Costa😡

site_logo

Anyoneforcoffee . 2021-11-09

MORE AT TripAdvisor

Had three coffeess here with colleagues, cakes etc. Spent over £60 there. Now I have a £100 fine for staying over two hours... Wont be meeting there any more

site_logo

Martin Gray (Ecor Pro) . 2021-10-15

MORE AT Google

The place is okay but the ANPR camera clocked that I had dined with a friend for just over the maximum two hours. I was just being a good customer, we had seconds of drinks and food. Very poor way to treat a customer on a quiet day. £60 car park fine...

site_logo

PeterK402 . 2021-10-06

MORE AT TripAdvisor

Always love a Costa when on the road

site_logo

Angela Wright . 2021-09-14

MORE AT Google

The Costa cafe next to the Amazon warehouse is very modern and clean with a nice ambience. I’ve been there around 2 dozen times and only once have I been able to get what I’ve asked for., simple things like toast or tea cakes. The reply you get from the staff is always the same, ‘we’re waiting for a delivery’ Just not good enough !!

site_logo

StewartD548 . 2021-06-16

MORE AT TripAdvisor

I ordered a cold coffee to refresh me after a hot day. I get an absolutely bland and disgusting coffee, never ever going here again. In addition the service was terrible and it took 5 mins to make, it costed £4 to and it was terrible for value.

site_logo

Eggiboiii . 2021-05-29

MORE AT TripAdvisor

Plenty of parking . Comfortable place to stop for coffee,And snack .

site_logo

karen lodge . 2020-11-07

MORE AT Google

Staff here are working hard to ensure covid measures are handled and maintained. There was a little wait time for the coffee but it was nice to see staff coming to check social distancing. Coffee was very nice

site_logo

Chris Gill . 2020-09-15

MORE AT Google

Tables not cleaned between customers, bins not emptied. When asked for a disenfectant wipe, i was thrown a paper towel...track and trace optional. Dont visit unless you take your own cleaner.

site_logo

jane booth . 2020-08-26

MORE AT Google

Really regret coming in. Stopped at the services just to buy water, unfortunately we made the terrible decision to get a quick bite from costa while there. Heating up one bacon bap took them 20min, my iced Carmel coffee had no coffee in it...after checking with the server that it will contain it. £10 down the drain and turned a 5min pit stop into a 30 minute affair

site_logo

Wiktoria . 2020-07-25

MORE AT Google

Good coffee, let down by high prices

site_logo

Konrad Black . 2019-11-30

MORE AT Google

Love this place! The staff are amazing. Very busy services. But absolutely amazing. The manager Marius is fantastic, always smiling and welcoming! Staff are lovely and nothing is too much trouble. Plenty of plug sockets and also a microwave for baby food. Great variety and choice.

site_logo

Stephanie Leigh . 2019-10-30

MORE AT Google

Great service despite being busy. Enjoyed their new Salted Caramel Latte.

site_logo

Oliver Scheidt . 2019-08-22

MORE AT Google

Costa where they do tea, coffee and hot chocolate amongst a variety of cold drinks and snacks. Polite and friendly staff and the usual Costa service

site_logo

Mike Corsten . 2019-07-16

MORE AT Google

A really welcomed stop after a long drive, situated within a complex of services side by side. Good selection of snacks and drinks, lots of seating, good outdoor area, adequate parking, there's also toilet facilties and a WHS to buy news papers. It's very popular so do expect a que, sadly the staff are rushed off their feet due to the popularity of Costa having to make many coffees in a very short period of time. I think it's our job as customers to be patient as we will get served. It does calm down depending what time of day you arrive. Thank goodness we have places to stop relax, refresh and refule, back to the A1 now ready for the rest of the journey to Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿

site_logo

Spike Mclarrity . 2019-06-06

MORE AT Google

Relatively small (like the motorway services) so can get quite busy at peak times and at least some of the seating seems to be shared with customers of the tiny McDonaldʼs. Pleasant outdoor seating area which gets the sun from late morning onwards. Standard Costa menu, so no great surprises — and, alas, no scones!! Friendly staff and quick service.

site_logo

Stuart Laws . 2019-04-23

MORE AT Google

Pleasant little Costa at a small services.

site_logo

Dick Davies . 2019-03-07

MORE AT Google

Great place to get any type of coffee drink just off A1M pop in relax continue your journey great

site_logo

James Moore . 2018-12-29

MORE AT Google

this is a nice Costa coffee store

site_logo

rosie bray . 2018-11-06

MORE AT Google

Don't know , I've never been in a Costa store !!

site_logo

Andy Barker . 2018-10-16

MORE AT Google

Staff friendly but prices are ridiculous. Shortbreads are £2.49, compared to £1.65 in a regular Costa. I appreciate motorway service prices are usually higher but this is daylight robbery.

site_logo

Adam . 2018-10-14

MORE AT Google

Costa coffee is costa coffee where ever you go..this one located in Durham services suffers from a small car park, badly designed access and a services building that's like a ruddy Wendy house...more a reflection of where it is rather that any fault of the coffee shop or staff...avoid! Especially at the weekend.

site_logo

david simmonite . 2018-09-22

MORE AT Google

OK but food is limited and coffee isn't great , expensive but general with Costa

site_logo

Nadine Sterling . 2018-08-30

MORE AT Google

I don't know what some people want. Firstly getting in and out is hardly Costa's fault if traffic is heavy. When I went it was not long after 5 in the evening, so probably a busy time and it was a doddle getting in and out. We were served by Becky who was speedy, friendly and courteous. I'll definitely be stopping by on other footy trips out that way if I'm passing. The hardest part of of the visit was trying not to flirt too much with Becky.

site_logo

Paradise800238 . 2018-08-19

MORE AT TripAdvisor

This Costa has seats and nice friendly staff. Shame that the car park can only allow two hour parking and the cafe seats not open to public 24 hours. A lot pricier than high street ones too.

site_logo

Ray Tsai . 2018-02-09

MORE AT Google

We stopped here for a coffee break and getting in and out of the place took longer than having the coffee - traffic flow at these services is awful - but that is not the fault of Costa Coffee of course. In the coffee shop itself there was a queue and service was really slow - but then I have found this in other branches of Costa. The place itself was relatively clean and had the usual range of Costa snacks for sale. So, overall fine for a quick stop, but it may not be quick!

site_logo

profjoypc . 2017-12-11

MORE AT TripAdvisor

Came in here as a pit stop for a coffee and the service was rather on the slow side, I do like coffee from Costa but in this case I didn't have the best experience, they could have also done with some extra time cleaning tables. On the up side the coffee was good.

site_logo

mikey_P7 . 2017-11-30

MORE AT TripAdvisor

Thank you to the lovely barista Lindsay who was extremely thoughtful with my coffee and allergy restrictions. Thanks a latte Lindsay, wonderful customer service :)

site_logo

Lee-Anne Hunt . 2017-11-11

MORE AT Google

Earlier this year Costa coffee promoted the sale of their re-fillable coffee mugs which earn a 25p discount each time they are used. My wife and I bought 2 mugs and have used them in countless costa coffee outlets all over the country receiving the 25p discount each time. Not so in this branch of Costa. When they did not deduct the 25p per cup I thought it was a mistake and asked for it to be corrected only to be told that their policy is that customers have to ask for the discount before payment at motorway services. Funny that as earlier that week I bought 2 costa coffees at roadchef Tibshelf North and received the discount without asking. So Costa Durham you are taking your customers for MUGS. Prices at motorway services have a high enough premium without this extra rip-off. The cashier after stating that it was only 50pence (not the point) did offer as a goodwill gesture to give me the refund but when I got home and checked the receipt I found that she had only refunded 25p for one mug. Rip-off.

site_logo

markd334 . 2017-10-21

MORE AT TripAdvisor

Usual standard but expensive compared to a High Street Costa

site_logo

Lee Jones . 2017-10-18

MORE AT Google

Had I ordered a milky latte I would have been happy enough. How a coffee chain can get something so wrong bewilders me.

site_logo

Simon H . 2017-09-09

MORE AT TripAdvisor

Visitamos esta Costa durante nuestro viaje al sur.El área de servicio estaba muy lleno durante nuestra visita. Se tardaron un poco en llegar y al aparcamiento, y tomó más tiempo para salir, lo que se tradujo en nosotros perdiendo un montón de tiempo en lo que fue un largo viaje de todos modos. suficiente Agradezco que este no fue culpa de Costa y no afecta mi calificación general, pero sólo hacer posibles clientes conscientes de que puede haber una cola.Una vez en la Costa había una cola. Aunque nos contó sobre seis personal tardó algo en sirve. Supongo que sólo tener dos cajas no ayuda.Pedí un blackberry y frambuesa fruta. enfriadorMe temo que nunca he sido un verdadero fan de Costa o sus precios, así que será muy improbable que volver aquí.

site_logo

thetravellingmanUk . 2017-08-01

MORE AT TripAdvisor

This is a place where you q to get in and q to get out in the car don't bother unless you like to que

site_logo

Simon Brown . 2016-09-02

MORE AT Google

típica Costa, no es tan buena como el Starbucks para un comienzo! El servicio es relativamente impredecibley obviamente con ser en unos servicios de la autopista es un poco cutre. Sigue siendo una bonita cafetería aunque en general, probablemente no dudaría en volver.

site_logo

th_mfc . 2016-03-30

MORE AT TripAdvisor

Almost hot coffee from another Costa. Just a garage one - no sit downs.

site_logo

Ian Martindale . 2016-03-17

MORE AT Google

Located within the Motorway Services, this is a better than average Costa but miles better than your average Motorway Services outlet.Typical Costa fayre but was impressed when, without any prompting, as the queue got to about 3, a second till/Barista came into operation to speed up the service. Not something I tend to find in Motorway Services.

site_logo

tartnjohn . 2015-12-02

MORE AT TripAdvisor

Similary restaurants in North East

restaurant_img
3.0

29 Opinions

location-iconStank Lane Just off A167, Durham DH1 5GZ England
Other cuisines
outdoor_seating_260683takeaway_260683delivery_260683

The food was very nice with nice sized portions and appropriate pricing, however a pot of tea is £3.50 per person. When I asked for extra water, i was told a pot of extra water would be charged at an extra £1 which I felt was unreasonable given the very high cost of tea. I go to alot of cafe's and have never been charged for extra water.

restaurant_img
3.0

95 Opinions

location-iconMoor End Terrace
Other cuisines
outdoor_seating_80360takeaway_80360delivery_80360

After having been closed for a couple of years the pub is now due to re-open on the 31st October 2024. Greene King are saying that the re-opened pub will revert to it's former name of 'The Sportsman's Arms' (in recent years it had been named 'The Belmont'). I've given a three star (average) review as I haven't a clue yet what the pub will be like - I just thought it might be useful to post that it is re-opening soon but I can't work out how to post without giving a rating. I'm hoping to return with a five-star review soon!!

restaurant_img
2.9

15 Opinions

location-icon31 Seaside Lane
Other cuisines
outdoor_seating_208040takeaway_208040delivery_208040

I go to taste of home alot for breakfast or lunch the food is always brilliant prices are fantastic staff are absolutely amazing i would recommend taste of home to everyone

restaurant_img
2.8

381 Opinions

location-icon357 Durham Road
Other cuisines
outdoor_seating_79722takeaway_79722delivery_79722

The prices have gone up while the quality and qyantity has gone down

restaurant_img
3.4

2039 Opinions

location-icon7 Galgate
Other cuisines
outdoor_seating_130467takeaway_130467delivery_130467

Didn't stay but had a great meal and a few drinks, great service. Would recommend booking early for an evening meal