Esquires Coffee in Stoke-on-Trent

The food and the coffee were both excellent but the overly loud group of staff standing around the till shrieking was off-putting and the light shades above where we were sat were absolutely filthy dirty, covered with a heavy deposit of dust. In fact the whole place looks uncared for and dirty, small maintenance jobs haven't been done etc. I shouldn't be surprised really it basically matches the rest of Hanley.

Lovely place and continues to be the place we go for coffee and cake as they usually have a good selection of gluten free cakes and sandwiches Always very helpful and really look after you

Great experience from Debbie 😊 Jenny helped a little too

Fantastic service. Even made me a breakfast when they had finished hours before. Great place to eat and drink

Great cafe, friendly staff with excellent customer service. Amazing poached egg on toast with decaf coffee. Nice to have a proper coffee thank you, Travelled from Stafford great experience

We have frequented this coffee house on a few occasions and are always very pleased with the service we receive. However on this occasion I absolutely disgusted with the way a member of the team spoke to an older member of the public. The lady had come in to use the toilet and not purchased any items. I can understand that this is not appropriate and is a luxury for paying customers only. This was not approached in a respectful manner: "Hi, can I get you anything?" "I was just trying to use the toilet" "It's for customers only, it does say on the door outside if you read the notice, it is in English" This attitude and behaviour I find rude and assumptive. The lady may have not been able to read or may have additional needs. Which again, I appreciate that it is for paying customers. However the way in which the lady talked at was absolutely appalling. If it was a group of intimidating people or somebody who appeared to have dishonest intentions, this approach have been warranted. This was unnecessarily rude This member of staff was loud and disruptive, no professionalism or courtesy for those around them. We like to avoid big chains to keep the independent companies thriving and after this experience we will not be returning. I find the irony of questioning an older ladies ability to read when someone is unable to spell 'cutlery' correctly.

Beet coffe house in hanley always friendly and good coffe and excellent selection of cakes ,gluten free cakes also available

First time having an iced coffee from here and Ash made my coconut chai iced latte soo good!!!. Shes lovely 😊 Think this may be my new fave place now! Xx

Great place for your morning coffee & a wide choice on the breakfast menu

Lovely breakfast today, thank you very much to the pleasant staff that accommodated our fussy ordering due to calorie counting.

Waitress Ash really kind friend and keen to help

Great for gluten / dairy free !!!

One of the best coffees I've ever had!! Wonderful friendly service and fantastic breakfast too! Will definitely come back!! Little gem!!

Top service its my 3rd time there and they are so polite and friendly and the food and drinks are delicious Can’t wait for my next visit and to see Jenny and team .

First time I went I felt the staff were too busy chatting to serve me. Second time I thought to go in again to give another chance however it happened again, waiting at the counter no one awkowledged me, they rather chat umogst themselves and stock the fridge whilst I waited for a couple of minutes.. Decided to leave and spend my money elsewhere. Won't be going again.

Turkey feast ciabatta absolutely delicious and gingerbread latte too

Amazing food and loved the candy cane hot chocolate drink.

Superb lunch - Turkey Feast chiabatta and candy cane hot chocolate were absolutely tasty and amazing to eat 😋

Came in to have a latte with my mate the service was outstanding quick and with a smile,the Xmas songs topped off my day

Dropped in for a quick coffee after some stressful Christmas shopping and the atmosphere in the shop was awesome! They were signing Xmas songs 🎄🎄 all very friendly and especially Jenny! Watched her help two elderly ladies out of the shop and even got a free cake 🎂

Love it great pace for coffee and best gluten free sandwich we've had for a very long time, lovely customer service and clean, worth coming to Hanley just for calling in for something to eat and drink

Great coffee and friendly service.

This spot is lovely for meet up with friends or a go to, to grab a coffee breakfast or lunch nice atmosphere fantastic staff!!

Staff were very friendly and accommodating when ordering quite a large number of drinks to take away. I particularly would like to thank Emily for the hot chocolate, which I asked for in a specific way, and it was perfect!

Great place, staff are fantastic and the food is excellent 👌

Slow service, my friend's poached eggs had rock hard yolks, my other friend's eggs benedict were ice cold, my tuna melt was nice though so 2 stars I guess 🤷‍♀️ The Christmas specials are overpriced too.

Great coffee shop and Sam has a wonderful singing voice to entertain you. Highly recommended

We had a lovely lunch in Esquires on Sunday. On of the best tuna melt sandwiches I've ever had 😁 Staff are super friendly as well. Thank you!

Pleasant staff. I was a bit specific about how I wanted my coffee - they listened and gave me exactly what I asked for. Coffee was good BTW. Eggs benedict was OK: neither great nor bad. Nice atmosphere and a proper local café, rather than a corporate front for a bank.

Highly recommended by 9 year old Archie who says they serve the best hot chocolate he's ever tasted and the chocolate brownies are very delicious. Lovely atmosphere, friendly & welcoming staff, for who nothing is too much trouble. Good selection of food and drink at reasonable prices.

I went for some lunch with my mum today for the first time at esquires but the shop looked full. A lady came over to us and found us a nice table hidden just round the corner to sit. Very polite when taking our order and kindly helped me to create an esquires member card for my next visit.The food and coffee was amazing.The displays had variety of fresh sandwiches and cakes. We had a tuna club sandwich a gingerbread late and a candy cane hot chocolate. Presentation was amazing and came within minutes. . My mum struggles with her balance and walking but we was close by to a disabled toilet that was handy for us. Amazing experience.

Me and my best friend have been camped out here the last few days during deadline season for uni and i can not reccomend this place more. The staff are so friendly and check up on us regulary. the coffee is delicious and is great at sustaining the caffiene addiction. and the general atmosphere is so cozy and comfortable. If you want a good place to study with great staff and great coffee I can definitley reccomend

I love coming to esquires, all the staff are lovely they are bubbly, attentive and helpful; I often bring residents from work for a hot drink or a bite to eat and they love it too the staff always make time and effort to make us happy and comfortable. I really enjoy an almond milk latte or a peppermint hot chocolate and I have too many favourites when it comes to the food. I visit at least once a week sometimes more.

Dirty tables when walked in waited ages get served even though 2 was stood behind the counter and no acknowledgement when being severed. Place was also quiet and when sat drinking our coffess one female staff stood behind the counter biting her nails 😏

It was the worst experience I've ever had in a restaurant, cafe, or coffee shop....Rude, ignorant staff...Stood there talking loudly to each other disregarding the customers that pay money to drink, eat and sit in there...Shouting at each other across the shop. When I was served I was scowled at by the young girl who works in there....Then later the staff sit at a table and were easily the loudest people in the shop. One (older one) was continiously tapping an object deliberately against the table. Very annoying....If I was manager I'd sack all the staff and start again because the current state of play is inexcusable....Its a joke.

Greeted with staff singing Christmas songs very poorly, no real organisation seen very loud staff in a short work area. No need for this this is for customers to have a drink ext and relax. Not listen to loud staff singing. Would i visit or recommend NO

Excellent latte, very tasty vegan sausage roll and carrot cake, so why only 3 stars? The answer is something which seems to be almost standard in UK cafes/restaurants namely an almost complete lack of table clearing and cleaning by staff. Customers, myself included, found it necessary to shuffle dirty cups, plates etc onto another empty table in order to find somewhere they could sit down which is very off-putting. I sat upstairs so can't comment on what the area downstairs was like but I suspect it was similar. This is a shame because as initially stated, the food and drink I had was good Cafe seemed to either be under staffed, hence the dirty tables,or the staff they do have need to address this issue otherwise they will not get repeat business.

We have visited twice. Visited recently with a coeliac. Gluten free They were knowledgeable about allergens. Just ask if unsure. Helpful staff.

Very concerned at how staff treat their customers. Especially younger adults with disabilities. Unfortunately it appears the staff member in question was possibly the manager. The world isn’t always kind and that’s a lesson to be learned but what isn’t expected is to visit this cafe and be harassed and shouted at by a staff member. Reducing young SEN adults to become mute and then be berated for being unable to speak in this highly stressful situation is a disgrace. One was wearing a disability lanyard. But no person should be spoken to and harassed by staff as this small group were. Calling security on them as some of the group felt unable to purchase a drink was highly inappropriate and security also agreed that the cafe staff member was being absurd. However, this is not a very nice experience for anyone. One of the group has never been able to go out without parental support so this has certainly disrupted the progress she was making. The staff member in question needs to be retrained in how to interact with all customers. A bit of training on SEN and disabilities, would be extremely helpful to others that dare to enter the cafe. I do hope the CEO of Esquire’s coffee shops takes notice in this matter. I will email directly and expect a public apology on this matter. Some things need to be addressed and used as a valuable lesson a customer facing company, that there are consequences for disability discrimination.

Very concerned at how staff treat their customers. Especially younger adults with disabilities. Unfortunately it appears the staff member in question was possibly the manager. The world isn’t always kind and that’s a lesson to be learned but what isn’t expected is to visit this cafe and be harassed and shouted at by a staff member. Reducing young SEN adults to become mute and then be berated for being unable to speak in this highly stressful situation is a disgrace. One was wearing a disability lanyard. But no person should be spoken to and harassed by staff as this small group were. Calling security on them as some of the group felt unable to purchase a drink was highly inappropriate and security also agreed that the cafe staff member was being absurd. However, this is not a very nice experience for anyone. One of the group has never been able to go out without parental support so this has certainly disrupted the progress she was making. The staff member in question needs to be retrained in how to interact with all customers. A bit of training on SEN and disabilities, would be extremely helpful to others that dare to enter the cafe. I do hope the CEO of Esquire’s coffee shops takes notice in this matter. I will email directly and expect a public apology on this matter. Some things need to be addressed and used as a valuable lesson a customer facing company, that there are consequences for disability discrimination.

Had a lovely meal with delicious caramel latte and caramel frappe

Will not be back… Member of staff was aggressive and confrontational with a young customer today. The young girl was sat with her two friends who had bought from the cafe, but the girl happened to be drinking water that she had with her. The staff member humiliated her by shouting at her for bringing a drink in to the shop. Member of staff then shouted out to my friend asking “ would you ever consider taking a drink into Wetherspoons that you hadn’t bought in Wetherspoons?!” Not even comparable… The young customer looked like she was going to cry… I told her not to worry and that the member of staff could have handled it a lot differently. In fact, it was bullying behaviour and totally unacceptable. The young girl also mentioned she was autistic. My son is autistic and I would hate to think anyone would have spoken to him in that manner.

Amazing Eggs Benedict made by Sam … perfect 😍

Came here this morning and got served by Jenny, she was very welcoming and down to earth. a good sense of humour and someone you feel you could have a giggle with, enjoyed the whole experience at this place and the coffee was amazing, would definitely recommend you come here its a really cool place and staff are welcoming and lovely☺️

Thankyou so much to Jenny and team excellent service ! Lovely food, 10 out of 10 from my son Mason for his kids breakfast. Will definitely be back we enjoyed the relaxed and friendly atmosphere.

Enjoyed a family breakfast this morning with my daughter and my grandchildren we arrived early and before opening time. We were invited in and order taken by jenny and her friendly staff. Have always enjoyed the coffee from here and grandson loved his breakfast. Great place friendly atmosphere see you soon.

Lovely friendly staff and amazing interior even decorated for halloween!😊

I ordered oatcake with chicken today and ate only chicken and tomatoes. Lettuce was not fresh and brown, avocado looked fine but I didn't liked the taste. Coleslaw was served with old mayonnaise. Expected more for £8.

I came in today and was greeted by a Lovley young lady, she was efficient and very kind. The food was amazing and the coffee was wonderful. Would definitely recommend ☺️

Serving staff should be more friendly and welcoming to all customers not just regulars and OAPs.

Had the full English breakfast, very nice and quite a big serving too, one of the nicest breakfasts I've had for a while, served real leaf tea too in a pot, very nice

Attend my book club bi monthly here, and staff are always wonderfully polite and helpful. I absolutely love their banana milkshakes with whipped cream 😍

Worst iced cappuccino ever! Staff laughing taking them in a Sunday morning 10 minutes to prepare 2 really bad iced cappuccinos. Two stars for the music and the decoration of the coffee shop. Also, it would worth cleaning the black rack hanging over the cups you use!

Loved the cappuccino, it was the best one I had since I got to UK honesty!!! And I loved the cup too 😂.

1st time, lovely tuna melt, and a cup of tea, then had a vanilla milkshake which was delicious 😋. Met a friend for lunch, no rush felt very comfortable. Staff very friendly and seemed to have a great working relationship. Finished off with a lovely coffee. Will definitely visit again.

Very lovely people at the front and I love their energy

Polite friendly staff, food was amazing would definitely recommend.

Don’t ask for a glass with ice if you order a coke, they will lie to your face and will say they have no ice when 3 minutes before they had opened the ice machine full of ice cubes. Would love to be contacted for an explanation.

Popped in for a lite bite and a drink. We got toasties and bagels. Absolutely delicious, hot and fresh. Jenny was absolutely amazing and friendly. Super food and service.

Oh my word the chicken and avocado salad is amazing

Very friendly staff. If it not on the board they’ll make it if they can. Top coffee, friendly staff, nice food.

best mocca coffee compared to any other coffee shop! Friendly staff ☺️

Coffee is among the best in coffee chains. Service is getting worst day by day.

Charlotte was on her own and still managed to make nice food will be going back

A simply perfect place to spend some downtime and enjoy a coffee. The cheese oatcakes are brilliant, and the staff friendly. Was late into Hanley but a small breakfast and a cappuccino or two at Esquires set me up for the day.

Lovely service , amazing food !

Great vegan selection, lovely staff and the yummiest chia I’ve ever had 😋

We come here everytime we visit hanley, it’s the best coffee shop around here. Staff are super friendly and great with the kids, food is excellent and fresh and comes out fast! Great option food and drinks, never disappoints and wouldn’t go anywhere else around here. 11/10!!

The food was unreal and it arrived very quickly, definitely recommend for a bite to eat and a coffee

Just had the nicest breakfast I’ve ever tasted in my life cooked by Sam I would definitely recommend this cafe to anyone great value for money and staff were so friendly lovely atmosphere

Food ok, but staff very rude. Complaining and muttering under their breath.

Excellent wee cafe, nice food, friendly staff, would recommend 🙂

We chose to stop here as a mid way break from driving up early from Oxfordshire to the Lake District. With a dog and three hungry boys a services stop just wouldn’t be right. Nearby there was three different car parks available and it was a short walk down. Very well decorated and laid out with good spacing between the tables. This place certainly aspires to be more than just a greasy spoon. The patrons are going out of their way to try and deliver good quality food at a reasonable price. The service and cheerfulness of the staff and other customers really lifted the place and we were made to feel extremely welcome. The food was delectable and we left feeling well refreshed and ready for out onward journey.

I always go to this coffee shop over the others in the area, because the staff are wonderfully efficient and friendly, and it's always good to have a laugh with the staff. The vegan food options are also great and prices are very reasonable. The atmosphere is also much MUCH more suited to working with my laptop than in Costa or Starbucks, etc. Thanks, team

Great price, quality food, great service

I visited today for the first time with my parents for lunch. At first we thought we couldn't access the shop because of 2 steps but one of the staff immediately came to help us and provided a ramp for us to get in with the wheelchair and to find a table to sit at. The coffee and food were lovely and well presented. The staff couldn't have been more friendly or helpful. Thank you for a lovely experience.

Fabulous service!! Fabulous food!! Staff that go above and beyond! Cater for dietary requirements too which is a massive bonus.

Our first ever visit but wow, the most fabulous ginger loaf and flat white. Staff all very pleasant and plenty of seating. Highly recommend.

Fast service and delicious food!

Wonderful staff and amazing serves. Our viste today was great, we were late for the breakfast serves and it had finished but the lovely staff offered to do us a couple anyway absolutely thrilled. Thank you so much

Lovely friendly staff, tasty jacket potato, good value. Nice coffee!

Wow...what a little Gem! Lovely coffee, great Jacket potatoe and good value for money. Friendly welcoming staff with just a nice touch of banta. We will definitely come again.

My DH and I had lunch here yesterday, never having visited before. The counter staff went to great lengths to tell me about the vegan options available, even the chef, Sue, coming out to recommend options. I chose the oatcakes with vegan sausage, vegan cheese and mushrooms. They were absolutely delicious! The vegan cheese was one of the nicest ever. My DH had a jacket potato with salad and tuna mayo, He said it was very tasty too. All the staff were so friendly and helpful and we were serenaded by Sue, who sang along - tunefully! - to the radio. It wasn't intrusive, just lovely to hear someone happy at their work. We will definitely visit again when next in Hanley.

Lovely coffee shop, I love how artisan it looks. I only had a hot drink but I will definitely be back to try the food.

Excellent food , great quality , lovely atmosphere

Amazing food and drinks, quick service, hot drinks and great value for money

Absolutely amazing staff and food was food impeccable. I’m fairly new to the area and it was my first time coming and brought my mum for breakfast. Everything was perfectly cooked and tasted amazing. Had a wonderful caramel lattes and a great decaf tea. Both Sam and manager Jenny were beyond helpful and friendly. 10/10 amazing all round and will definitely be visiting again 😁

Great coffee place lovely staff and the cake was delicious. A good place to meet friends

This coffee shop is amazing the food was so so lush and the staff are amazing and lovely too it's the best coffee shop in stoke on trent even better than Costa and Starbucks too thank u so much to the amazing lovely staff thank u because u made me feel welcome thanks u guys 😘😘Xxxxxxxxxxxxxxxxxx

Just called know and we're greeted by very friendly staff ,asked about gluten free and the manager was very good , she explained everything ensuring us that everything was do e in a separate area and separate pans etc , my wife who's a coeliac fully enjoyed a gluten free sausage sandwich, there she also a good selection of gluten free cakes available and quite a decent menu that an be done GF . fabulous 👌 Also regular food really good as well ,I had a sausage, egg and cheese muffin really tasty . Service excellent really friendly staff ,what more could you want

As little gem! Lovely for a cuppa. Full English breakfast is fantastic. There are toilets both upstairs and downstairs.

The Staff were absolutely lovely and it’s such a welcoming environment❤️

No access for disabled. Morr seating down flight of stairs. As a disabled person with difficulty walking, doors very stiff then 3 steps to get in. No help available

Luke warm coffee delivered by trainee staff has a negative connotation on what could be a wonderful place.

Lovely atmosphere and lovely staff who work hard - even when it’s their day off 😅 mince pies are awesome too - best place for coffee in Hanley !!

Situated in the perfect place. Staff were very welcoming, it was a nice cosy atmosphere when visiting today with my baby. A good variety of dairy free milks to choose from for drinks. When asked if they could possibly not cut my bacon roll in half they ensured they did so and brought it to me once it was done. It would be nice if the cafe was a little more easy accessible for buggy and wheelchair usage rather than putting the staff out for assistance especially when they are extremely busy, but again they were so helpful. Thank you

Super friendly people and welcoming environment 😊

We were on the look out for good coffee today when we saw that it said closing at 4:30pm on a Sunday. Excited, I got there at 4:15pm and was met by rude staff shouting at me and told me it was 4pm closing on a Sunday. I said I realised they were closing but wanted to let them know it says 4:30pm online and that we had rushed to get there. After this experience. I will not go back.

Lovely staff, great cuppa, best ham and cheese toastie I’ve ever had! Will definitely be back!

Great food and fantastic staff who go that extra mile. 😍