Escape Lounge in North West Leicestershire

Considering this is a recently refurbished area it was very noisy, echo, clattering of plates. Freezing cold. Only one coffee machine working. Very small tables. Uncomfortable chairs. Plates not cleared. WiFi doesn’t work!!! Waste of money. Done many lounges at different airports, the worst experience we ever had - where is the comfort and relaxation? An expensive cafe. Disappointed doesn’t cover it.

Wonderful experience very chilled and spotless

Possibly the best airport lounge in UK. Reasonable prices, excellent selection of food and drink. Great seating distance and relaxed atmosphere. Staff very friendly and helpful. Highly recommend 👌

Very relaxed atmosphere. Alex was lovely and cleared our table being sp nice to my son with Down Syndrome. So much better than all the hustle and bustle of the airport. The Baileys was just delicious along with the food.

First time in this lounge and really enjoyed it would definately do again.

Brilliant waiter didn't give a name short dark hair quite short but was absolutely fantastic asked if everything was okay constantly exemplary customer service, much better than manchester escape lounge

Val was the best host’! Caring funny and very informative. She made our stay very welcoming along with some laughs too!

Great lounge with a nice relaxing atmosphere and really helpful friendly staff!

Always very friendly and helpful service

We arrived at 6.45am. The new layout of the lounge is lovely very spacious. Alex the barman was very accommodating and friendly.and nothing was too much trouble. All the staff were brilliant couldn’t recommend this lounge enough.

I received such a warm welcome from Gillian and Claire on the front desk, the staff were lovely and the food was to die for! looking forward to my next visit again already!

Excellent service. Very clean and tidy. Plenty of choice for food and the bar.

Relaxing atmosphere to start off the holiday on the right vibe. Food was very hot and decent drinks section. Will be revisiting in the summer!

Audrey was amazing 👏 superb service

Lovely quiet surroundings, excellent staff and great food

Great way to switch off in the airport. Much better food than what's on offer in the various eateries and friendly staff

Had a lovely time in the airport lounge with my group of friends. Cathy was great and helped so much with the experience. Would recommend it to anyone!!

Always enjoy co.ing to this lounge and it's recently had a face lift which is so much fresher. Staff are always lovely too

We’ve been in several different lounges across various airports within the UK, and we have to say this is definitely one of the best. Excellent service, friendly staff and fantastic food. Would definitely recommend and use again.

First time using the longe. But we thought we would hive it a go as we’re going to Cyprus for my son’s wedding. Very impressed with what we got will definitely be using again

Enjoyed a chill out before flying

Jayne is an absolute gem! Thank you so much for all your help.

Lovely refurb, great furniture & a lovely way to start your holiday - bar staff in particular very friendly !

Brilliant start to the holiday! Val was incredible and went the extra mile. Thank you for making the experience xx

Not very well catered for people with allegens for the cost. I was disappointed that it was all pies. Tables are also too small for larger groups. We were a group of 4 and struggled.

Decent food options but very poor attitude from one member of bar staff. Waitresses were pleasant. I wouldn’t pay to use the lounge aside from visiting as part of a membership.

Been to the escape lounge for the first time today. I was a little worried to start with as I am coeliac, but Jayne the chef could not cater for me enough. Food and service was brilliant. Thank you so much. I will definitely be booking again.

Jane in the kitchen was great for GF! Very helpful and friendly :)

Great experience. So relaxing, foods great and so are the drinks. The service was so friendly. Thanks you all

Cathy and cassie were so helpful at all times. We weee unable to book a table due to it being busy. But they both made sure our experience was fantastic. Thanks for making the start of our holiday.

Alright lounge, would probably come back.

We had a few hours in the lounge before our flight, the food was really good and fresh and there was a good selection of food and drinks. The only negatives were that it was a bit cold, we had our jackets on all the way through and it would be better if the lounge had separate toilets. Also you don’t have tables pre-booked like you do at Leeds-Bradford Airport but we would book the lounge again if flying from EMA. The best bit is that the service staff were BRILLIANT! So attentive and friendly.

We live the airport lounges as a treat. Food and drink a plenty, with WiFi for the kids.

Great service. Nice start to the holiday.

Great refurb. Food was excellent along with a relaxed atmosphere. Staff were very attentive

Very nice but wish it was children over 14 adults with children are taking seats for people and piling them round one table thus leaving tables with no seats and piling food on there plates absolutely unnecessary

The Escape lounge is a well worth experience that takes you away from the hustle and bustle of the airport and start your holiday off right. Can’t fault the service, food & range of drinks! Nicely welcome by Claire and lovely and helpful service from Gabby!

Very disappointed with choice, taste and the quality of food.

Great value for money. Excellent relaxed atmosphere. With 2 kids, one with additional needs, it really is a must for us. Will 100% book again

We attended the Lounge on 17th May and was looking forward to a few hours chilling together but we were placed next to a family with small children who were restless and were quite noisy .. we are all Mothers and know what it's like travelling with young children .. so we did spoke to one of your Staff and she was a star and moved us to a quieter are .. so a big thank you to Gabby .. she was lovely .. well done

Claire and gabby. Went above and beyond to help us. Recommend this place 100%. What amazing girls, assets to your team.

Found the last in reception very rude and abrupt. Young lady who signed us in was great. We sat down on a table which wasn’t reserved and another lady came over very rude and said you can’t sit there

Great staff and nice lounge. Recommended

Bar staff Val was an incredible host... first time in the lounge and I will definitely be coming back! Thank you

The food was good BUT when you want a drink from the bar you are dictated to about how much mixer you have. I was given a very small measure of vodka totally drowned in cola and the lady serving me said she must add a large quantity of the mixer wether I liked it or not! Incredible. I have been in airport lounges all over the world and never been treated like a child before. At 57 years old I am perfectly capable of deciding how I take my drink. I will NOT be using this lounge again.

We turned up, no booking very busy, but they managed to squeeze us in. Friendly service and a lovely relaxed atmosphere 👌

Love this place, receptionists are very welcoming and we feel well looked after every time, just recently had a refurbishment which looks great. Would definitely recommend.

The front of house staff were very accommodating, especially as was busy and we hadn’t booked. Bent over backwards to help us be seated and comfortable. Once inside the food, drinks and service was very professional, yet personable. Can’t say a bad word

Lovely experience until we were asked to move as apparently the table was reserved but the sign was faced down so we didn't notice it. We pointed out that we would be going before the reservation time, but the lady still asked us to move " as it would be embarrassing if the people turned up early and then asking us to move. They still hadn't arrived when we left so the embarrassment could have been totally avoided altogether.

Very attentive staff. Lovely and friendly. Cathy and Cassie have been very helpful, such a great experience

Escape at East Mids Airport, excellent food and choice, quiet and comfortable, service fantastic, from both Cassie and Cathy, very friendly and helpful

All the staff were lovely especially Gabby and Emma

Friendly informative staff, nice breakfast and fast service

Amazing hospitality + service and nice food choices to fill your appetite

Breakfast disgusting Could have repaired shoes with the bacon hot food was cold. Wine was rancid. No magazines. No toilets. Only 1 coffee machine in working order. Uncomfortable chairs. Silly little tables.Unfriendly staff stood about talking. Worst lounge I have ever used. Don't waste your money

Great from check in to leaving, highly recommend, service was excellent, lovely team service, thank you will be joining you again soon

Love coming here before my holiday as it’s chilled and you can relax whilst waiting for your holiday !

Very friendly and helpful staff. Food looks fresh at all times. Very clean environment

Food was lovely, staff are helpful and friendly.

The perfect place to start off your holiday. A lovely selection of food and drinks for breakfast/lunch/dinner and snacks Thank you!

Food was nice really enjoyed the Pie. Service was very polite and friendly

Food really good, very relaxing start your holida

Staff friendly and helpful Great start to holidays

Very impressed with the quality of food and friendliness of staff

Food was outstanding, clean, bright and very friendly atmosphere

Nice welcome in to the lounge, Kathy at the bar was very kind and happy to help, the food was good but not many options compared to most lounges I've been too.

Cathy was very friendly and helpful would definitely come again x

Attentive bar staff, really joy able experience. Thank you Cathy

Amazing bar women Kathy!! Excellent service

Great experience. Cathy was very welcoming

First time at East Midlands Escape Lounge and wow absolutely lovely and in my opinion worth every penny. Food was fabulous. Staff were great in particular Lisa who I spoke to when choosing my lovely food. Although busy so nice when a member of staff has a quick chat especially when I am travelling solo so meant alot. Thank you i will definitely book Escape Lounge again.

Unable to access the lounge, despite being in a ‘virtual que’ when returning 40mins later found that tables were empty and still not allowing access

Lovely lounge! Great selection of food and drinks. Staff are very polite and friendly. I thought the lovely bartender Kathy from Hong Kong was particularly fantastic!

Harrison was lovely and friendly at the bar. The food was a bit of an issue as people were stacking their plates when it came out of the kitchen

Claudia , was amazing!! Super friendly thanks so much for making us feel extra special xxx

Lovely lounge but the internet was down staff were excellent 👌

Fab food and excellent customer service especially at bar

Very welcoming, would definitely recommend Thanks so much!

Really positive experience!! very welcoming staff. Food was lovely, highly recommended

The lounge is definitely worth it if you want a more luxurious start to a holiday. The staff are very friendly, and the food is amazing, lots of good options and vegetarian friendly. Can get quite busy but we had a reserved table as we booked ahead and there weren't any queues at the bar so even at capacity it's not that busy.

First time at East Midlands airport lounge and what can I say…. Unreal vibes from start to finish, amazing hot food. Will be returning

Always enjoyed everything about this lounge but since the refurbishment it is freezing! The aircon is set too cold! Can't relax. Had to button up my coat and wear a scarf!

Unfortunately our visit was marred by the family from hell. Children running up and down the aisle and between tables shouting and screaming at each other. The staff were amazing and did try to control the situation particularly Lisa who was extra helpful to us. We have been particularly disappointed on this visit to the lounge especially for the amount we paid.

Pleasant atmosphere and friendly staff. Very efficient and nothing to much trouble. Amy and Michelle were very professional and attentive. Definitely worth the visit

Lovely relaxed atmosphere, food was warm and fresh, bar staff excellent rwception very welcoming and cathy was extremly helpful and polite and accomodating

Lovely experience nice and relaxed

Really good value for money, considering airport prices. Food was great. Chairs a little uncomfortable but cushion down make made it better.

Me and my partner came on the 24th of April food excellent drinks lovely staff friendly well organised and worth the m

Lovely relaxed atmosphere with amazing food and quality drinks

Very good ,well worth the money ,nice and chilled atmosphere

Limited hot food as no meat dish available initially due to issues with the oven.. Sausages provided in the end which was a nice touch.

Women with children swearing/shouting, uncomfortable chairs

Lovely fresh sandwiches, hot food choice a bit limited but satisfying. Great friendly service from everyone.

All food and drinks really nice staff as well really good service

I recently visited the airport lounge during a layover, and it was a much-needed retreat from the bustle of the terminal. The check-in process was smooth and professional, with friendly staff who made me feel welcome right away. The lounge itself was clean, quiet, and well-designed, offering plenty of comfortable seating options—whether you wanted to relax, work, or grab a bite. The Wi-Fi was fast and reliable, which made catching up on emails and streaming effortless. The food selection was solid, with a variety of hot and cold dishes, snacks, and a self-serve beverage station including premium coffee, soft drinks, and a small but decent bar! Lovely staff that made the experience more enjoyable! Thank you

Lovely staff great selection for food. Kathy was really nice.

Kind polite efficient staff - lovely food

Great food and drinks highly recommend

Lovely selection of food and drink with great service too .

Amazing lounge. Really quiet, food and variety is amazing and perfect to work from before the flight. Special mention to the staff, they couldn’t be more lovely!