Escape Lounge in North West Leicestershire

Absolute disgrace! 1st and last time we will use. On arrival we were told there was no hot food and a continental breakfast. If there was a 0 rating I'd use it. We've been offered a partial refund but no idea how much. Totally ruined the start of our holiday!

lovely food very friendly staff

A nice quiet place to relax ahead of a flight. Good food, plenty of options, great friendly staff.

Very friendly and helpful staff. Good range of food & drinks available.

Nice and quiet today lovely when it’s like this ready for some sunshine 😊

Lovely food wonderful service friendly staff would definitely recommend and I will return

Nice and quiet this time of year. Wish there was a bit more food choice but the food that was on, was nice. Service was great and attentive.

Pleasantly surprised. Great relaxing atmosphere and then best staff I’ve ever experienced.

Wonderful friendly service Plenty of food to choose from

Staff are lovely, great coffee, would have liked toast with my breakfast but only cobs available otherwise well worth the money and much better than queuing upstairs for a drink x

Excellent service. Wholemeal bread would be appreciated

Unusually low choice of food due to the time of the day/year. Staff as always, very polite and accommodating

Lovely food Lovely staff nice and quiet.

Very polite staff and nice selection of food with nice atmosphere

Great value for money , pleasant helpful staff

Lovely time in the lounge .... great food Lovely staff so relaxing !!!

Not busy, random choice of food in the afternoon but still nice. Really friendly staff

Nice relaxing lounge but it's bloody freezing as it was the last time we were in. Won't really put me off booking again but Please turn the heating up a notch. Staff really friendly and helpful but also in coats and hats as it was that cold. 🥶

Great food , drink & staff, but no heating, not fair on staff either

Gillian , Samantha and chi was all very pleasant . The atmosphere was very relaxing and they gave excellent customer service. An excellent way to start off a holiday .

Took my money 2 months ago to tell me 2 weeks before we fly that it wont be open when we fly. Now we have to wait for our money to be returned to our bank account there not in a rush to give it us back . Pete collins

Come here everytime we fly from EMA, always top notch and staff are amazing.

A good way to start your holiday 😁😁

Awful awful coffee the rest is good

Always a pleasure to start our holiday in the escape lounge at EMA the staff are always super friendly would definitely recommend

First time and a good experience

Been in the lounge multiple times. Always a relaxed experience with good food and drinks. Staff are always friendly and professional.

very clean, excellent food, relaxing visit

Lovely staff, lovely food, Always book lounge at EM Airport, never fails. Thanks

Nice relaxing lounge, great staff. Would benefit if WC added within the lounge. Flight screens in lounge to check on flight departure progress. Highly recommend.

Thank you to Jane the chef for excellent customer service

Limited choice fir vegetarian and non n vegetarians

Amazing service, especially from Jane in the kitchen and Sam on reception. Jane went out of the way to get my hubby gluten free food and also found him a toilet nearer the lounge as he is disabled. Plus the food she served us was lovely. Then Sam went the extra mile to find me a charging lead as my flight was delayed. You should be so proud of your staff in this lounge !

Good friendly service lovely food but no fried eggs

Nice and calm lovely people and food was brilliant good selection of it really nice to be relaxing in before flight :)

Lounge was quiet when we were there. Decent selection of food and snacks. Bar had standard spirits only and not a varied selection but OK. Enjoyed our time there

The lounge is really good well worth tge money staff are great aswell

Fabulous service great drinks and good worth every penny .

Love this airport the staff are so friendly, the food in the lounge was great, like home cooked rather than processed stuff. Wish I could fly from here more often!

Excellent Experience at East Midlands Escape Lounge The Escape Lounge at East Midlands Airport was a fantastic experience. The staff were welcoming and attentive, providing exceptional service throughout my visit. The lounge was clean, comfortable, and well-stocked with delicious food and drinks. It offered a calm and relaxing environment, making it the perfect escape from the busy terminal. Highly recommend for a stress-free start to your journey!

Another excellent time spent here. I would only suggest to improve beer selection. Too many light ones in offer.

Friendly staff, the lady on the main desk was really informative and answered question's we asked. 👍🏻👍🏻👍🏻👍🏻

Nice and chill ambiance. Food is fresh and delicious as always. All the staffs are incredibly friendly especially Sam, Kelly and Audrey. What a good start of our holiday! Thank you everyone from Escape lounge.

Very nice place to start the holiday

As a regular user…this lounge is always brilliant. Very friendly staff & food consistently of a high standard.

Lovely food and excellent value! Most enjoyable time indeed! Excellent welcome on arrival and the staff where very accommodating

In my opinion this is the best VIP lounge of all regional airports. The choice is always extensive and good quality and the staff are friendly and helpful at all times

Always friendly and welcoming but disappointing that they didn’t have sausage rolls this time 😏.

Lovely food and staff are amazing!

No bottles of water to take away

Very efficient service , comrortable lounge .. nice food

Food needs replenishing more often. Paid on the day as our flight was delayed and the hot food pots were empty for a long period of time.

Definitely worth it. Relaxing. Great service. Great food and drink selection.

Lovely food relaxing venue to chill before your flight

Awesome food and service from your staff. It's the 1st time we have ever been in here but it definitely won't be the last.

This is our first time using the lounge and it has been a really relaxing experience. As an anxious flyer it really helps.

We had a lovely time in the lounge before our flight. A table was reserved for us in a really nice area and the food and drink was lovely. The staff were all friendly and very helpful.

Sandra does the best well done bacon

Great place to start off a holiday at EMA! Kathy was brilliant too!

Calm and clean. More than ample choice of breakfast items.

Good relaxing time away from the main crowds

Friendly staff, good quality and quantity of food. Tables and space are a bit close but seats are comfortable. A little dated in places but overall a good place to spend your waiting time.

Food variety is abit poor but food and drink is nice. Service is good always coming for your empty dishes and asking how the food is. Atmosphere is nice and calm better then a restaurant which is manic.

Colleagues made a real effort accommodating us. Quality of Food & service was great too.

Great relaxing lounge, very clean and very helpful friendly staff.

First experience and really enjoyed it ☺️

All was lovely, staff were excellent especially rob

Great airport lounge. Very friendly and competent staff. Freshly prepared food. Fresh bean coffee. Tidy and a great place to relax.

The lady behind the bar was lovely ☺️

Lovely friendly staff from the moment we entered. Would definitely use again. Thank you ladies ☺️

Lovely staff. Friendly and helpful.

Brilliant service with very professional passionate friendly staff

Very nice food and service. Will recommend to my friends.

Really lovely food, good selection of food and drink. Waitresses and Waiters were extremely friendly and caring.

Nice and clean definitely one of the better loungers

Lovely food, staff great. A nice chilled atmosphere before our flight .

excellent service, all staff very polite and attentive.

Great value for the money and service

Lovely and professional service, plenty of food choices and drinks.

Good variety of food and drinks

lovely atmosphere! very relaxing and peaceful, good service x

We use lounges everytime we travel and I have to say, this is the best once we have been in. Excellent, friendly staff. The food is decent and plenty to choose from.

Very nice smiley staff . relaxing before flight is always welcome

The staff in this lounge are so helpful and friendly. Especially Jane from the kitchen. Went above and beyond to serve me and my family. The fresh Christmas roll she brought to my table was incredible. Such a thoughtful and kind thing to do

Very nice service! Good fresh food, clean :) I recommend!

Food much improved since last visit! Staff always friendly. Nice atmosphere.

Very nice lounge with very polite staff. Food is good, kept sanitary and warm, regularly topped-up. The staff are all polite and ready to help with any queries.

Nice relaxing place and decent food

I received such a warm welcome from Helen and Cassandra on the front desk! The hospitality from the staff was superb! As it is every time I visit the lounge. The breakfast was scrumptious! I’m already looking forward to my next visit to the lounge.

Gone downhill massively. Used to be a wide range of decent food. Curling sandwiches available and school style sloppy Mac cheese and mash.

Lovely friendly staff, veggie sausage and oat milk on request. Would recommend, nice quiet place to relax prior to flight. Book online for best price.

Friendly staff helpful food was nice and a good pint to money well spent

Great choice of delicious food,freindly staff, lovely atmosphere.

Unfortunately no eggs available otherwise would have been 5 stars. The atmosphere was ok and the temperature of the lounge was perfect. There was a 'karen' complaining sat behind us hence the 4 star score for atmosphere.

Always great staff. Today Cathy was excellent. Food is good.

Nice relaxing lounge with great variety of food and excellent staff

Definitely recommend using escape lounge, everything was spot on

Regular user of EMA lounge to start any trip off in a nice relaxed way. The menu changes seasonally and is usually good and varied. staff are always on the lookout and refresh dishes regularly

Lovely team, very friendly, courteous and welcoming. What a lovely start to our Christmas holiday. Thank you.

Brilliant, will definitely be booking again for our next holiday!!