Based on 3.354 opinions finded in 1 websites
Based on 3.354 opinions finded in 1 websites
Nº 103 in 286 in North West Leicestershire
Opinions
Absolute disgrace! 1st and last time we will use. On arrival we were told there was no hot food and a continental breakfast. If there was a 0 rating I'd use it. We've been offered a partial refund but no idea how much. Totally ruined the start of our holiday!
Peter Brown . 2025-01-19
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Very friendly and helpful staff. Good range of food & drinks available.
joanne marsh . 2025-01-18
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A nice quiet place to relax ahead of a flight. Good food, plenty of options, great friendly staff.
Darren Wilmshurst . 2025-01-18
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lovely food very friendly staff
Thomas Kiernan . 2025-01-18
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Nice and quiet this time of year. Wish there was a bit more food choice but the food that was on, was nice. Service was great and attentive.
Beth Murtagh . 2025-01-17
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Lovely food wonderful service friendly staff would definitely recommend and I will return
Danielle Monk . 2025-01-17
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Nice and quiet today lovely when it’s like this ready for some sunshine 😊
Ricky Smith . 2025-01-17
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Pleasantly surprised. Great relaxing atmosphere and then best staff I’ve ever experienced.
Team Reality . 2025-01-17
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Wonderful friendly service Plenty of food to choose from
Rebecca Ireland . 2025-01-15
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Staff are lovely, great coffee, would have liked toast with my breakfast but only cobs available otherwise well worth the money and much better than queuing upstairs for a drink x
Jo-anne Durante . 2025-01-15
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Very polite staff and nice selection of food with nice atmosphere
Gary Hargreaves . 2025-01-13
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Unusually low choice of food due to the time of the day/year. Staff as always, very polite and accommodating
D MB . 2025-01-13
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Lovely food Lovely staff nice and quiet.
Rose Peters . 2025-01-13
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Great value for money , pleasant helpful staff
John Hooks . 2025-01-13
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Excellent service. Wholemeal bread would be appreciated
Joe Firth . 2025-01-13
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Lovely time in the lounge .... great food Lovely staff so relaxing !!!
jackie Scholes . 2025-01-11
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Nice relaxing lounge but it's bloody freezing as it was the last time we were in. Won't really put me off booking again but Please turn the heating up a notch. Staff really friendly and helpful but also in coats and hats as it was that cold. 🥶
Mark Silcock . 2025-01-10
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Great food , drink & staff, but no heating, not fair on staff either
Louise Mejia . 2025-01-10
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Not busy, random choice of food in the afternoon but still nice. Really friendly staff
Roxie Karavos . 2025-01-10
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Gillian , Samantha and chi was all very pleasant . The atmosphere was very relaxing and they gave excellent customer service. An excellent way to start off a holiday .
Sophie Bennett . 2025-01-10
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Took my money 2 months ago to tell me 2 weeks before we fly that it wont be open when we fly. Now we have to wait for our money to be returned to our bank account there not in a rush to give it us back . Pete collins
Peter Collins . 2025-01-09
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Come here everytime we fly from EMA, always top notch and staff are amazing.
scott greaves . 2025-01-09
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A good way to start your holiday 😁😁
David Lee . 2025-01-08
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very clean, excellent food, relaxing visit
Keith Aitchison . 2025-01-07
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Always a pleasure to start our holiday in the escape lounge at EMA the staff are always super friendly would definitely recommend
colette kernan-eyre . 2025-01-07
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First time and a good experience
Malcolm Nicholls . 2025-01-07
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Been in the lounge multiple times. Always a relaxed experience with good food and drinks. Staff are always friendly and professional.
Lee Kernan-Eyre . 2025-01-07
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Lovely staff, lovely food, Always book lounge at EM Airport, never fails. Thanks
Keith Dobson . 2025-01-07
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Awful awful coffee the rest is good
Jane Bingham . 2025-01-07
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Amazing service, especially from Jane in the kitchen and Sam on reception. Jane went out of the way to get my hubby gluten free food and also found him a toilet nearer the lounge as he is disabled. Plus the food she served us was lovely. Then Sam went the extra mile to find me a charging lead as my flight was delayed. You should be so proud of your staff in this lounge !
Gill Ellis . 2025-01-06
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Good friendly service lovely food but no fried eggs
Graham Holton . 2025-01-06
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Thank you to Jane the chef for excellent customer service
Roberto Caranza . 2025-01-06
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Nice relaxing lounge, great staff. Would benefit if WC added within the lounge. Flight screens in lounge to check on flight departure progress. Highly recommend.
Colin Goddard . 2025-01-06
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Nice and calm lovely people and food was brilliant good selection of it really nice to be relaxing in before flight :)
Tyler Vardy . 2025-01-06
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Limited choice fir vegetarian and non n vegetarians
Ranjan Samani . 2025-01-06
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The lounge is really good well worth tge money staff are great aswell
Hayley Ashton . 2025-01-05
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Lounge was quiet when we were there. Decent selection of food and snacks. Bar had standard spirits only and not a varied selection but OK. Enjoyed our time there
Dunk Jones . 2025-01-05
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Excellent Experience at East Midlands Escape Lounge The Escape Lounge at East Midlands Airport was a fantastic experience. The staff were welcoming and attentive, providing exceptional service throughout my visit. The lounge was clean, comfortable, and well-stocked with delicious food and drinks. It offered a calm and relaxing environment, making it the perfect escape from the busy terminal. Highly recommend for a stress-free start to your journey!
Chris Cooper . 2025-01-04
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Fabulous service great drinks and good worth every penny .
Michelle Tomlinson . 2025-01-04
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Love this airport the staff are so friendly, the food in the lounge was great, like home cooked rather than processed stuff. Wish I could fly from here more often!
Deb Asbury . 2025-01-04
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Friendly staff, the lady on the main desk was really informative and answered question's we asked. 👍🏻👍🏻👍🏻👍🏻
mark white . 2025-01-03
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Another excellent time spent here. I would only suggest to improve beer selection. Too many light ones in offer.
Grzegorz Stoch . 2025-01-03
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Nice and chill ambiance. Food is fresh and delicious as always. All the staffs are incredibly friendly especially Sam, Kelly and Audrey. What a good start of our holiday! Thank you everyone from Escape lounge.
Chung CM . 2025-01-02
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Very nice place to start the holiday
Wayne Wilson . 2024-12-31
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As a regular user…this lounge is always brilliant. Very friendly staff & food consistently of a high standard.
Gilly Bradbery . 2024-12-30
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In my opinion this is the best VIP lounge of all regional airports. The choice is always extensive and good quality and the staff are friendly and helpful at all times
andrew swan . 2024-12-29
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Always friendly and welcoming but disappointing that they didn’t have sausage rolls this time 😏.
Ian Moreton-Thickett . 2024-12-29
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Lovely food and excellent value! Most enjoyable time indeed! Excellent welcome on arrival and the staff where very accommodating
Neil Ensor . 2024-12-29
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Lovely food and staff are amazing!
Jill Smith . 2024-12-28
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No bottles of water to take away
Greg Henshaw . 2024-12-28
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Very efficient service , comrortable lounge .. nice food
Mike Revell . 2024-12-28
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Food needs replenishing more often. Paid on the day as our flight was delayed and the hot food pots were empty for a long period of time.
Maxine Henshaw . 2024-12-28
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Definitely worth it. Relaxing. Great service. Great food and drink selection.
Keeley Tryner . 2024-12-28
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Lovely food relaxing venue to chill before your flight
Sara Tunnicliffe . 2024-12-28
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Awesome food and service from your staff. It's the 1st time we have ever been in here but it definitely won't be the last.
terry wibberley . 2024-12-28
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This is our first time using the lounge and it has been a really relaxing experience. As an anxious flyer it really helps.
Lindsey Reeve . 2024-12-28
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We had a lovely time in the lounge before our flight. A table was reserved for us in a really nice area and the food and drink was lovely. The staff were all friendly and very helpful.
Sarah Bossons . 2024-12-28
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Sandra does the best well done bacon
Darren Smith . 2024-12-28
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Great place to start off a holiday at EMA! Kathy was brilliant too!
Edward Milnes . 2024-12-28
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Calm and clean. More than ample choice of breakfast items.
Lindsey Abbott . 2024-12-28
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Good relaxing time away from the main crowds
Julie Stapleton . 2024-12-28
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Friendly staff, good quality and quantity of food. Tables and space are a bit close but seats are comfortable. A little dated in places but overall a good place to spend your waiting time.
Peter Hancox . 2024-12-28
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Food variety is abit poor but food and drink is nice. Service is good always coming for your empty dishes and asking how the food is. Atmosphere is nice and calm better then a restaurant which is manic.
Je3no _on_60fps . 2024-12-28
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Colleagues made a real effort accommodating us. Quality of Food & service was great too.
Daniel Simmonds . 2024-12-28
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Great relaxing lounge, very clean and very helpful friendly staff.
David Whitham . 2024-12-28
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First experience and really enjoyed it ☺️
nicola daly . 2024-12-28
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All was lovely, staff were excellent especially rob
Darcey Connolly . 2024-12-28
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The lady behind the bar was lovely ☺️
Colin Miles . 2024-12-27
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Great airport lounge. Very friendly and competent staff. Freshly prepared food. Fresh bean coffee. Tidy and a great place to relax.
Manuel Heichlinger . 2024-12-27
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Brilliant service with very professional passionate friendly staff
Simon Treece . 2024-12-26
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Lovely friendly staff from the moment we entered. Would definitely use again. Thank you ladies ☺️
Tracy C . 2024-12-26
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Lovely staff. Friendly and helpful.
Theresa Bromfield . 2024-12-26
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Lovely and professional service, plenty of food choices and drinks.
Gosia Bambrowicz . 2024-12-23
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lovely atmosphere! very relaxing and peaceful, good service x
Heidi Tulley . 2024-12-23
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Good variety of food and drinks
Lisa Cook . 2024-12-23
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We use lounges everytime we travel and I have to say, this is the best once we have been in. Excellent, friendly staff. The food is decent and plenty to choose from.
Amy Alice . 2024-12-23
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Very nice smiley staff . relaxing before flight is always welcome
Ernest Tulley . 2024-12-23
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Very nice food and service. Will recommend to my friends.
mick fensome . 2024-12-23
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Really lovely food, good selection of food and drink. Waitresses and Waiters were extremely friendly and caring.
Abbi-Mae Hughes . 2024-12-23
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Nice and clean definitely one of the better loungers
lee widdison . 2024-12-23
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Lovely food, staff great. A nice chilled atmosphere before our flight .
Linzi Walker . 2024-12-23
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excellent service, all staff very polite and attentive.
shaun ball . 2024-12-23
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Great value for the money and service
Mara Berzina . 2024-12-23
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Very nice lounge with very polite staff. Food is good, kept sanitary and warm, regularly topped-up. The staff are all polite and ready to help with any queries.
Lia Hamilton . 2024-12-22
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Very nice service! Good fresh food, clean :) I recommend!
Maja Dobrowolska . 2024-12-22
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The staff in this lounge are so helpful and friendly. Especially Jane from the kitchen. Went above and beyond to serve me and my family. The fresh Christmas roll she brought to my table was incredible. Such a thoughtful and kind thing to do
Damien Tumulty . 2024-12-22
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Food much improved since last visit! Staff always friendly. Nice atmosphere.
Ollie Boughton-Thomas . 2024-12-22
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I received such a warm welcome from Helen and Cassandra on the front desk! The hospitality from the staff was superb! As it is every time I visit the lounge. The breakfast was scrumptious! I’m already looking forward to my next visit to the lounge.
Patrick Farrell . 2024-12-21
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Nice relaxing place and decent food
Aaron Whitmore . 2024-12-21
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Gone downhill massively. Used to be a wide range of decent food. Curling sandwiches available and school style sloppy Mac cheese and mash.
Nick Bob . 2024-12-21
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Lovely friendly staff, veggie sausage and oat milk on request. Would recommend, nice quiet place to relax prior to flight. Book online for best price.
Sarah Peel . 2024-12-20
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Unfortunately no eggs available otherwise would have been 5 stars. The atmosphere was ok and the temperature of the lounge was perfect. There was a 'karen' complaining sat behind us hence the 4 star score for atmosphere.
mandy barton . 2024-12-20
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Great choice of delicious food,freindly staff, lovely atmosphere.
Rob Whitehouse . 2024-12-20
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Friendly staff helpful food was nice and a good pint to money well spent
Shane Conway . 2024-12-20
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Regular user of EMA lounge to start any trip off in a nice relaxed way. The menu changes seasonally and is usually good and varied. staff are always on the lookout and refresh dishes regularly
trudy mccaffery . 2024-12-19
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Always great staff. Today Cathy was excellent. Food is good.
Tracy Harmer . 2024-12-19
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Brilliant, will definitely be booking again for our next holiday!!
Melanie Lupton . 2024-12-19
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Nice relaxing lounge with great variety of food and excellent staff
Karen Cresswell . 2024-12-19
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Definitely recommend using escape lounge, everything was spot on
Wayne Wilson . 2024-12-19
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Lovely team, very friendly, courteous and welcoming. What a lovely start to our Christmas holiday. Thank you.
Emma Fountain . 2024-12-19
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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108 Opinions
Only one real ale available out of 4 hand pulls (bass), which was very disappointing, especially as we took friends along for their first ever visit to the pub. Such a shame as it has the potential to be a really good ‘local’ pub.