Escape Lounge T3 in Manchester

Just good from start to finish food high standard and every drink you would want

Appalling customer service, we bought the service for our friend's 30th birthday and they would not let us through as a group of 9 - not even splitting across tables, or coming up in turns, there was no discussion with the person at the desk, ruined our day and did not provide any explanation. Would not recommend and will never pay for this service again

great lounge decent selections on arrived had a small bit of breakfast bit later had a few sandwiches and drinks..great service

cheese was very nice pasta also very tasty apple juice lovely can’t go wrong.

Perfect,food, drink, experience,and price, looking forward to next time, thanks, keep it up , 😄

Escape lounge at T3 Manchester airport is one of the best pay for lounges we have ever had. A million miles better than Newcastle which was abysmal. Staff at escape T3 were brilliant, there were plenty of drinks and food to choose from including prosecco on tap. A particular shout out goes to Evan and Sam who went above and beyond. Thank you, we will be back.

Great Service from Jade at front desk and also the chef who both accommodated our son’s food allergy. Lovely atmosphere to relax away from the hassle and bussle

We were warmly greeted by Sam who explained how the lounge worked. Food was plentiful. We arrived at breakfast and there was plenty of choice. Monika, her housekeeping duties were exemplary. She cleared, cleaned and made sure the lounge was pleasant at all times. We enjoyed our time here.

The receptionists accent is in comprehensible. Something about saving seats for BA flights, looked empty!

Geena was very friendly and welcoming! Thank you so much Geena♥️

Service was very good. Food could have been hotter

The world's worst lounge. It shouldn't be called a lounge. Poor quality food

Rather a place you want to escape from than to. Food selection is dire and tasteless. The toilets are utterly filthy as is the carpet and I think this one is newly opened. A sad reflection of this supposedly world class international airport. Another epic fail. On a positive note the playlist is reasonably good.

Possibly worst lounge in the world :) always saying they are full...only give priority to BA passengers...no pint having a Priorty Club card in Manchester Airport...its a disgrace

Food good, drinks great....this lounge is a great start to your holiday and worth the price just for the experience. Great atmosphere.

A very nice start to any holiday. By far the most relaxed part of the airport!

Very small, old and dirty room. We had to share a table as it was full. The bathrooms leave a lot to be desired.

Paid online but turned away because the are full? What is that about. Disgusting customer service. Be careful if you have booked for here as there's no guarantee you'll get in. Paying £7.60 for a pint along with paying for the lounge is an absolute joke.

Very helpful staff. Highly recommend

Staff very friendly and polit. Food was delicious and very relaxing atmosphere

Just what you need before a flight. Lovely food and friendly service.

Excellent staff, Sharon was great in spite of being extremely busy, nice, hot food, good drink, clean and tidy

Awful. Both lounges in T3 had signage saying try the other lounge for walk-ins. Went to the Escape lounge desk to be told, quite rudely, that it was pre-booked only despite there being plenty of seats available at the time.

A pleasant lounge with friendly staff, nice food, and a halfway decent beer.

In thirty years of traveling and using lounges all over the world, tonight I encountered something for the first time: no seats. Not just crowded but not one single seat available. A small, shabby looking lounge to begin with has outdone itself. So ahead of an 11-hour flight, I now have to stand around until boarding. Shame, BA.

Recommend if wanting a quiet environment away from typical terminal noise. Visited before travelling to Copenhagen on the Monday morning. Was quite small and not very effective for a popular influx of terminal 3 travellers. Buffet breakfast average with an OK amount of food provided. Could have been better. But did the job. Small bar in lounge but little too offer. Probably return if needed to.

Overall good but felt it lacked a wow factor. Visited the T3 escape lounge when travelling to Denmark on a Monday morning around 7am. I was expecting a bit more, it's not the biggest of spaces, initially finding an available seat was a little difficult as most said reserved on them. Found a seat in end, Breakfast buffet was ok, a little more choice would of been nice, perhaps a few pastries etc. They is a small bar in the lounge but no tap beers available. I would of thought like maybe 2 or 3 tap beers would of been provided rather than just bottles of Carlsberg. But overall nice relaxed environment and I did prefer it to the hassle of the airport terminal. Would probably return.

T3 Escape Lounge is consistently excellent, the facilities, staff and quality food. Highly recommend

Jade was excellent with checking into the escape Lounge at Manchester airport as well as providing lounge service information. Five stars

Used escape lounge terminal 3 Manchester airport early hours of Sunday 22/9/24. Whilst food drinks etc were ok, staff were not! Yes it was busy but terminal 3 is. They were quite rude indeed! One specifically called Stacy on the front desk. Needs to learn some manners! Hence I can only rate 1 star. Stacy needs to go!

What a pleasure it was to be greeted by Jake in MAN T3 Escape Lounge this morning before an early morning flight. He was super friendly, polite and helpful to everyone in the queue (even the miserable ones!) and really put a smile on our faces. What a lovely man - a credit to the Escape Lounge

Thank you Taylor for looking after us and our little boy, we really appreciate how kind you were as we were checking in.

Jamie Lee was. Lovely helpful ladie

The breakfast options were quite limited, with only pork or cereals being served. No eggs, beans, or vegetarian choices available. We had to specifically request vegetarian, and it took some time for them to be prepared. A wider variety of options would significantly improve the experience.

Aways love this option when travelling abroad, well worth the money. The food and service is great.

Friendly staff. Nice location. Food great.

Lovely staff and service in the lounge today. Jonathan was super attentive and very professional :-) Bring on the celebrations 🥂🥂🥂

Absolutely amazing, quality service friendly staff and service.

⭐️⭐️⭐️⭐️⭐️ I had an absolutely fantastic experience with Johnathon at the Escape Lounge T3. From start to finish, the customer service was impeccable. The team was friendly, attentive, and went above and beyond to ensure all our needs were met and even managed to switch our reservation to window seats so we could watch the take offs. Every question I had was answered promptly and professionally, and they made the whole process smooth and enjoyable. I highly recommend booking the Escape lounge for a stress free start to our holiday and will definitely be returning in the future. The bar staff were also excellent and kept us topped up!

Our experience at the Escape Lounge in Terminal 3 was outstanding, thanks in large part to Jonathan, who went above and beyond to ensure we had a great visit. From the moment we arrived, Jonathan was amazing—despite a queue, he made sure we were seated comfortably and taken care of promptly. The lounge itself is clean and well-maintained, with all the cleaners working diligently. We especially appreciated that they were wearing gloves, which added a nice touch of care and attention to hygiene. As for the food, it was lovely! There was a good selection to choose from, and everything was fresh and well-prepared. The alcohol selection was equally enjoyable, offering a nice variety to suit everyone's tastes. Overall, the service was top-notch, and we highly recommend this lounge to anyone passing through. We will definitely be coming back!

Absolutely disgusting! Staff used the same fork for the meat and eggs.

I was encouraged to leave a review of the lounge by a staff member at the Escape card (non-reservation) lounge at T3. It’s a welcome addition to have a priority pass lounge at T3 and we regularly enjoy visiting for work and leisure trips. Service is good and friendly. That said, an obvious improvement could be made quickly and easily. * Sweep up more* - the crumb situation post breakfast is always bad (croissants and pastries = mess). The tables are cleared and cleaned but the floor is ignored. Just grab a dust pan and keep on top of it. Not hard or difficult and makes the place look a whole lot better.

Wow what an amazing start to my holiday, from arrival to leaving everything was top notch !! We had a lovely welcome from Janice on the desk and then we were looked after by the rest of the team and Kamilla for the rest of the day, it really took the sting out of travelling with a baby they couldn’t do enough to help we will be back soon

It is located in terminal 3 after duty-free. There is one dedicated for pre booked persons and the other one for walk-in. Staff are friends. Seats are comfortable and enough.good food and beverages.

Very limited, low quality offerings. Can't even have toast with breakfast, only diet coke/coke zero. Staff are rude and unhelpful. Worst Lounge ive seen. Not worth the price

Not the best lounge I've been in. Booked via Priority Pass and also seperate booking for my wife. We were told we'd booked for separate lounges so were ushered to the cheaper looking one. The food and service were decent. Swift clearing of the tables which was good. The toilets were terrible though, for such a large lounge to have one toilet and one urinal, not good at all. There was also a lack of comfortable seats, padded chairs were all hard, not something you want to relax in.

Naomi made us feel very welcomed and gave us great service during our stay 👍🏼

I had worse experience with this Lounge.The duty manager Sharon will not allow us in to the lounge at 17:05.She insisted that she is closed to any other passengers except British Airways after 17:00.We had valid Dragon pass We were disappointed

Great place to start your holiday

Naomi was fantastic in terminal 3 private lounge what an experience

Janice, what can I say - you’re an absolute star! Janice made our experience at the lounge so lovely with her bright smile and charisma. Also have to give a shout out to Taylor & Leanne who were on the ball, constantly doing their jobs & making us feel so welcome! What a great experience!

What can I say?? Taylor Janice and Leanne really made our experience:) so welcoming and lovely with great drinks and wide variety of delicious food and snacks !! We love terminal 3, thank you x

Special thanks to Jonathan and Hannah for being very professional and amazing at what they do!

Nice clean lounge with very welcoming and friendly staff. Good drink choices. Sandwiches need to be cleared as to what they contain for people with intolerances.

Sarah was lovely and welcoming at reception, good lounge 👍🏼

Perfect service, thanks Sara for hospitality

Sarah and the team were fantastic, would definitely recommend

Quick service Sarah was great on reception Food not much selection but better than good in rest of airport

Always book lounges any terminal food good lots to use from in snacks beers in fridge or spirits from bar good to relax drink chill before flight to over crowded noisey in terminal

The staff are fantastic here. The girl on the front desk, the service, the girl cleaning up; all excellent. Congratulations, keep up the hard work 👏👏👏

Unclean. Dust, and food everywhere. There was a long wait for hot food. The juice says that it's 100% fruit juice but it's been watering down 50%. The atmosphere is very dated and tired

Fabulous customer service from Vicky & the team, highly recommended for a hassle free start to a holiday ⭐️⭐️⭐️

Nice lounge, not a lot of food but clean and tidy and quiet!! Lovey guy clearing tables and keeping it spotless. His name is kirubaharan

Brilliant service at the terminal 3 lounge … we loved the pastries and the staff were the most helpful of all the lounges…. and we have visited all on many occasions due to being DragonPass holders … 10/10

Great service from very friendly staff. Fantastic views

Excellent lounge, good food and drink choices. Thanks again to Jonathon for all his help and excellent service

Purchased 3 x ‘Passes’ for escape lounge. First lounge was approached by a member of staff who was incredibly confrontational and negative, saying there was only soup and that there is only an hour left so no point coming in. Over to the next lounge where we have been in the que for over an hour. Lady on the desk says that if we get in or not, it’s none refundable. Despite seeing numerous people walk in and out, it seems they only prioritise you if you pay extra: rather than providing people with a service they’ve paid for. Disgusting

It's worth paying that little bit more relaxing space, tasty food, and plenty to choose from I will use again

Great experience all the staff were lovely no bad words it’s a must for when you’re travelling!

Very friendly staff served us quick, all in all a very pleasant experience

Better than crammed up in the airport one

Food was fresh and really nice breakfast. The lounge was clean and well looked after. Special mention to Sam who went above and beyond to help my partner who had cut her finger and couldn't stop it bleeding. She was professional polite and very caring. Thank you we will be back.

Excellent food and service; very relaxing atmosphere; staff kept food areas topped up and clean. Would have given 5* but toilets let it down as only 2 (1 mixed and 1 disabled) and neither was spotless; both needed an upgrade. However as part of BA Business Class package is always enjoyable.

All worked well this morning. Evan was very helpful and great customer service

Great view of the runway, good breakfast or lunch buffet and plenty of booze. Does close early (4pm) on some days.

Evan was very good on reception

We were very pleased by the very friendly and polite welcome we got from Evan at reception- top man 👍🏼. Excellent WiFi connectivity too. A very pleasant environment in which to spend time before taking your flight. Highly recommend and would be happy to return. Thank you.

Very noisy, even a member of staff having her break next to us, doing a video call with her husband, on loud speaker.

I unfortunately did not retrieve the name of the staff member, the lady was working on the reception desk on Friday 30th August at 6am, I would like to thank her for her absolutely fantastic service (we were in the escape lounge that was not reserved for British airways guests). My wife, 3 year old son and I were allocated seats which were nice and had some views. However the table was a coffee table and was extremely difficult for my son to eat his breakfast from, the lady working picked up on this straight away and arranged for us to sit at a more suitable table which was right next to the window, it had amazing airport views which my son loved. I really wish I had got her name as we saw her help other guests.. escape lounge, if you can locate this member of staff from the date and time you need to learn from her, I have worked in high level customer service roles for many years and she went above and beyond to ensure the satisfaction, quality of stay and enjoyment of her guests. Really impressed. Highly recommended.

What a great way to start a holiday Sam and her team were excellent hosts

I go here everytime i fly out. Janice and Jo have been really nice and accommodating during my stay.

Spent time at Escape Lounge. Monica was lovely. All staff were actually.

I have made a complaint to the Duty Manager about the way I was treated in this Lounge (attitude of staff). I would advise other passengers to take caution if either paying for this service directly, or indirectly, via membership of a loyalty scheme. A few, factual, points to help other passengers: 1) The signage at the entry to the Lounge is inaccurate. For your information, the Lounge has a contractual arrangement with BA, which prioritises these customers over loyalty card holders. This is understandable, but is explicitly not advertised, indeed the advertised information suggests the opposite. So it's best to be aware before you make plans if not travelling with BA. This exists at an unspecified capacity limit, even where physical space exists. You will only be advised after you have queued for entry. You may also receive misleading information about the likely availability of the Lounge. The Lounge on the opposite side of the corridor may be available, although you are wrongly directed to the overflow Lounge in the first instance, so best to keep mind. You will not necessarily know if the facility is full upon entering the queue. 2) The facilities information is out of date. This Lounge does not have printing facilities and several others, despite what is shown visually and advertised. The Lounge does not consider itself responsible for advertising what is available, considering this to be the problem of the Airport. This misleading signage has been in situ for months. Therefore, ask what you can receive before making payment. 3) If you are unhappy with how you are treated, then you may be told that there is either no supervisor to speak to, or Duty Manager. Both items of information are also wrong. Do not allow the staff to tell you otherwise From my experience, you are unfortunately unable to expect a good standard of customer service when using this facility. Buyer beware!

First time in an airport lounge. Food was pretty average but very lovely service, specially from Monika she was an absolute delight 😊

Friendly staff. Lovely, clean and peaceful. Good strong drinks and tasty food. Toilets smelling fresh and clean.

I have to say this lounge is the best one In all of the terminals.. T3! I arrived 25mins early and that wasn't a problem at all, 'come on in Miss Banks' The food selection is much more varied. 3 types of sandwiches- egg salad, ham, and I think tuna? Chicken legs (fresh! Chef was back and forth they were the fave of everyone!) they were juicy and had crispy skin too. The potato salad was good but nothing a lil salt wouldn't improve. Pate- unfortunately didn't get a look in as it was so popular! And those smokey beans! Mmmm. Very very good. Oh! And that sausage roll.. wow. Juicy! Flaky pastry. Mighta had 4 pieces. And obviously the alcohol.. free is free, I cannot complain, the service was just fine for as busy as they were. It was clean, they continuously cleared tables. Great service, I'll definitely be booking there again given the chance.

7.45am visit on a Thursday. Only warm breakfast option was sausages - when asked if that’s it for breakfast was told that there WAS bacon and that was it. Not ideal either if you’re a non meat eater as veggie options were limited pastries.

Closes at 1930. Very useful. Splash out and employ more staff to open longer.

What an amazing staff!!! I showed up at 19.50 10 min before they closed, they could have easily sent me away but they did their best to accommodate and they were so kind! They should be thanked!

August Bank Holiday Saturday 19.45. The airport is packed but the T3 Escape Lounge is CLOSED. They now have a "rough" Basic lounge for us Priority Pass holders. The main lounge is only for those who book and pay. But the Basic lounge this evening was also CLOSED..it's outside appearance is not inviting. In peak tourist season closing expensive Priority Pass facilities IS JUST NOT GOOD ENOUGH. I am advising Priority Pass also now of previous unhappy experiences in this lounge. Is it being run for the benefit of the staff or Priority Pass holders? Seems it's the former.

Best thing about the T3 escape lounge, apart from the calming atmosphere, was the wide smile and warm greeting I was welcomed with by the lovely Chinenye :) such a great friendly way to start my business trip!

Very clean, plenty of choices fir food and beverages, staff are friendly.

If your ticket includes a visit to this VIP room, you can stop by for a drink. Don't expect much. But if you are going to pay 25 pounds to enter here, save the money. Unless you're into drinking, the food is very scarce and poor. A shame. Because it's not worth it, not even the bathrooms are decent. Regrettable.

Fantastic time in the lounge, all the staff work really hard. Such a great team all nice and friendly. Will definitely recommend

The first time we have used the lounge and it was a brilliant way to start the holiday. Excellent service from Alison and team with a great range of food and drinks. Will definitely do it again thanks

Staff really friendly and accommodating. Food was lovely and nice and peaceful. Thank you

We weren't at all keen on the serving staff, quite ignorant and personless, they'd be better suited stacking shelves in a warehouse, away from the general public.

Great service with a Smile from Monica and the team

Chef Tkai does a great chicken drumstick. Very friendly to talk to also, and happy to answer questions about the menu items

I am glad I did not pay for this lounge it was part of my package with the tour operator , the lounge was chaos. The food was not stocked up, did not refill the cakes and very sparse. It also felt a bit grubby! The only thing that’s good is the drinks!! I have used many airport lounges and I will not return to this one would rather grab a sandwich and eat it upstairs in the airport . Don’t waist your money paying for this lounge