Empire House in Runnymede

The food didn’t even arrive but says delivered

Two nearly two hours to arrive

When deciding to place an order and Not to after agreeing order do you get a delivery time slot. Ordered at 5.33pm and then informed delivery could be between 18.30pm and 18.50pm not turning up until 19.05pm , This is to long. If you can't deliver within 1 hour you should say so.

the order was due to arrive between 7.15 and 7.35 and arrived at 8 rang the restaurant twice and food flavour was not there this time 😞

Actually had a takeaway. Whilst, given my distance from the restaurant, the delivery is always at the far end of the estimated delivery time, the food never fails to disappoint. Always fresh, hot, tasty and decent sized portions, making it, in my mind, terrific value for money and better than the local competition... in all types of takeaway fayre.

The food was hot and tasty and the delivery driver was very kind.

I'm disappointed to have to write this review given all previous orders have been great. The cucumber slices had white liquid underneath them, a sign the cucumber was off. The duck had hardly any meat on it. The seaweed tasted off. This order was not worth the £38 I spent.

Great tasting food for a good price 😋

Excellent Chinese food, second time we have used and it was really nice

The Food was delicious but the delivery was half an hour late

Large portions , but was quantity over quality.

Enjoyed the food A good choice Fresh and tasty

All ok except the lemon sauce for the chicken. It was really sharp and not sweet at all.

Won ton soup was not good. After one sip did not eat it. Wasted £4+ just for food

Given incorrect items. Tried to call restaurant but no answer

Excellent food, decent price and punctual delivery.

Great meal, all items were hot and cooked really well and portions were perfect. Absolutely recommend.

I support my local take away restaurant hands down. Lovely people and the delivery drivers are always friendly

Great tasting food but the order was missing the sweet and sour sauce and the dumplings dip so two dishes were incomplete. Such a shame, a nice meal was not enjoyed by all - imagine battered prawns but no sauce!

Brilliant food and excellent service

The food was very bad. The meat and seafood was not fresh and tasted days old. There was no flavour in the rice and noodles. I have ordered from here before but the quality has gone downhill. I won't waste my money here again!

Lovely staff and Food was delicious, thoroughly enjoyed by all 😊

Lovely staff and food was delicious, thoroughly enjoyed by all.

Delicious food and lovely delivery service. Thank you!

Very good food enjoy every time order from here and always ready for collecting on time

Had 3 disappointing dishes from here now.

Food was horrible chicken balls wasn’t cooked sent the wrong rice did say the crispy seaweed has nuts on so couldn’t eat very in happy

Not great .. disappointed very bland .. gutted as I spent 33 squid 🤢😭

Can never fault them no matter how many time I order ! Every time is the same quality

Not the best experience. Had problem but as much help as a chocolate tea pot. Tried .many time to sort but the person on the phone not willing to be any help. Never use again.

Fantastic Food as usual, Thank You.....

was ok just felt the beef chow main very bland

Always ask for No egg in rice, again got egg in rice?

Wouldn't go anywhere else for food faultless!

Food was excellent thank you 😊

I been using this Chinese for years always been good food but last nignt it wasn't been up sick amd water from the bum not just Me the hole house we phoned today to tell them amd they was rude won't be using again

Just had Sweet & Sour Prawn Balls, Fried Mushrooms, Fried Rice with Ginger & Spring Onions, Pancake Roll and it was all lovely.

Did not like the sauces - the lemon sauce was inedible and the ribs lacked any flavour. My daughter loved the chicken balls though.

Food arrived over 90 minutes late was cold and unfit to eat

Cold and greasy. Expensive for what you receive. Spring rolls falling apart not crispy at all. Third time this has happened now. I will not be ordering again unfortunately.

The order was missing the special fried rice and I have been told that this would be refunded to me, how will this happen?

Really tasty food. Good value for money.

Usually food is really good. Sadly the crispy duck I ordered smelt and tasted weird, really greasy. More crisp than meat. Veg sping rolls also smelt and tasted weird. I literally threw most of my £30 meal in the bin

Order was late. Called restaurant..said it was close..still waiting..not impressed with this restaurant 😡😡😡😡

Took 2 hours, hour longer than suggested. Food was cold, and food lacked flavour

Food outstanding food was waiting for me and was early

2 hours late lady hung up the phone when I asked where my food was it was late cold and missing items wouldn't recommend absolute disgusting service.

I love the food from this place! Delivery time is usually a little longer than estimated and there aren't many updates on the app BUT it's so worth it! Eat their food. You will really enjoy it.

Where is now dinner?? Hasn’t areived

Items missing -2nd time this has happened

Salt and pepper chips were in paper and wasn’t much of anything on them pretty much just chips at £5.40 that’s a rip off but rest was good

Thank you so much for doing the extra pancake roll, the food is always delicious

Food was excellant as usual but i got spring rolls instead of prawn balls so they should check orders before sending out

Food was exceptional one of the best Chinese meals I’ve ever eaten food was fresh hot and very tasty I use this restaurant all the time but last night was special compliments to the chef 👏🏻👏🏻👏🏻

Forgot some items like drinks which paid nearly £5 for

As usual order arrived late, this time only 15 minutes but my last 3 orders were late. The noodles were the usual size even though i ordered large (although at least they didn't forget the noodles this time). The app doesn't keep you updated at all so i tried calling the restaurant for an approximate arrival time but they didn't answer. The prices have also increased dramatically, unfortunately i think its time to find a new chinese to order from.

Food was lovely but had to wait over an hour for it. Came within time specified though.

Very good service, and food as well was so tasty and good, delivery time was so quick 😊I high recommend 😊

Brilliant food of high quality

Great food and delivery as always.....

Really disappointed order beef in ginger and spring onions and got chicken ........

It could be because it is Friday and the restaurant was busy. The beef in black bean sauce, the sauce was not thick/dark enough therefore lacked a bit of taste. The rest was good though.

Always great to get your food early. All tasted fresh and good. Will be ordering again

Quick service, reasonably priced, unfortunately quality not the best. Duck was undercooked and fatty.

Excellent food Great On Time delivery

Ordered sweet and sour prawns recieved sweet and sour chicken. Dry spare rib usually nice and meaty this time little meat and small

Horrendous tasting Chinese I haven't had one this bad before every dish didn't taste as it should, waste of money never again.

Not good tonight , beef curry the beef was awful , rice was stodgy. Not the best

Without doubt the worst takeaway Chinese I've ever had. Food was very poor indeed. Never ever again will I go here.

Brilliant as ever. Hot tasty food. Delivered on time.

Spectacular, it was fresh and hot tried a new lamb dish jury is still out on that one, that isn't down to the restaurant. The rest was amazing Thank you.

Said it was delivered when it wasn’t… £2 delivery charge for late and rude service… it’s a shame

Delivery time is normally long (1hr20) however took 1hr40 today. Food is good but not hot.

Ordered on line always great and very hot food and very fast delivery

Always good food here. Lovley people and good food . Always hot and fresh . Thankyou

Nothing has much flavour & it was barely warm. Delivered fast though.

Food nice, delivery driver was lovely but food was very late

Food was burnt, delivery was late, and no response from restaurant about delivery time

Great food and very hot very very fast delivery as always many thanks

Food was excellent. Delivery Driver was poor driver made me walk to car park from hotel in pouring rain. All other drivers was dropping at hotel door. Some food was missing on arrival however all sorted out with Amy. Next time here will use again.

The food was expected between 8.20-8.40pm and arrived at 9.10pm. The pork in the pork chow mein was just fat, it was disgusting and was not edible. The beef chop suey had no heat to it. I would like to be refunded for those two dishes.

Food great but it was late arriving. Understandable as it is New Year’s Eve.

Food and delivery excellent as always

Phone the restaurant after an hour and a half of waiting, the person who answered the phone was incredibly rude and incompetent, acted as though it was our fault they was busy. When the food finally arrived it was cold and disgusting. Incredibly disappointing service

Amazing food, would recommend to anybody looking for a reasonably priced tasty chinese meal.

Amazing tasty food as ever, food was piping hot when it arrived, portion sizes as expected, all in all, a lovely Saturday night meal.

Was informed by delivery driver that their vehicle broke down. Despite it still being early. Food was still very hot and fresh. Great food ,great service will definitely order again. Thank you

Once again another great meal from here

Even though it was late it was still hot

Great service, quick, and good food

Lovely as always. Great delivery too

Mess up order and have no care and say you can come back and pay again

Ordered Sweet & Sour Prawn Balls (Half), Regular but received Chicken... Food was great as always and so fast to deliver, just a shame it wasn't quite right

Food was awful will not be ordering again such rubbish ugh 😩

Food was unfortunately too oily in parts and spices didn’t taste cooked out

Waited 1hr and 20 minutes! Most of the food was cold and very bland. Never again.....

Great food delivered on time but just need to make updates are added to the app on progress :)

Never had from here before! Wasn’t greasy was delish! Very pleasantly surprised! X

Fast delivery, hot, tasty food and just the right amount for a fair price including delivery. Hit the spot after a horrible week.

Driver apologised for being late