Emilia Wickstead in Kensington and Chelsea

Terrible customer service - completely unresponsive via WhatsApp, email, phone, or online chat. I’ve been trying to get an update on a refund for a returned dress, which they confirmed receiving, yet there’s been absolute radio silence while my money remains locked. Disappointing experience from a high-street designer.

Literally nowhere better for womens rtw

What a wonderful moment. Thanks to Nez in particular, who took care of me for over an hour and whose sense of customer service is beyond all expectations.

Very helpful and knowledgeable staff, beautiful clothes and the new store is so grand you feel like you've been transported to a European palace! What a special place.

I was informed that she invented the off shoulder boat neck white bridal gown and was astonished to discover that Audrey Hepburn, Jackie Onassis, Oprah Winfrey and numerous other women have had such gowns dating back to before this woman was even born. I also am adverse to her criticism of the messy bun. She's bang out of order. -Vigilante for and on behalf of Meghan Markle Duchess of Sussex.

Open and light room filled with gorgeous clothes... nothing much more to say other than Emilia Wickstead is a genius.