Ellis's Restaurant in Chelmsford

Delicious food as always here at Ellie’s. The restaurant is always comfortable and with beautiful surroundings but at the moment with the Christmas Decorations it looks absolutely magical. Service was great, very attentive and friendly. Would highly recommend dining here.

We had a fantastic lunch as part of our spa day at Greenwoods. Excellent service and quality food. The wine list is very extensive too.

I attended with a friend and had a mixed experience. It wasn’t a good start with two rolls on one plate placed in front of us without any explanation. As I am Gluten intolerant I had notified the restaurant on the booking. The rolls did NOT look gluten free and I was about to question it when I noted staff mentioning it to the waiter. They swiftly took it away and returned two rolls again ( one gluten free) on the same plate! Thankfully I’m Not celiac as cross contamination issues there straight away! The starter was tweaked and was nice but mains came with over cooked pork and chips that were actually burnt on the sides. Shocking for any restaurant let alone one that boasts of awards. It was lunch with a friend so I didn’t complain and hope the restaurant takes this as intended which is constructive feedback …think allergy the minute the guest enters the restaurant, it’s standard in Majority to check before taking orders and certainly to be aware shared plates with gluten and non gluten is a big no! And a big no to burnt chips.

Wonderful food, the hospitality staff are there to attend to every request

Friendly service, very nice setting. Good food, simple concise menu. Portion size quite small but healthy in line with spa mindset.

We went to 'Greek Night' on the 24th February, and I paid to take my Mum, Nan and Sister and it was nothing short of awful. Considering this is meant to be a prestigious venue, and 4 stars I would be mortified if I had a wedding or event here. Staff were incredibly rude to the 3 parties that made up the table we were on, and rude to my elderly Nan and myself. I contacted them directly to complain to which they took next to no accountability. I think they were happy to take your money, as it had to be paid for a month in advance, but assumed if you were under the influence of alcohol (which we were not) that they could speak to you however they like, and not have to do their job. They wouldn't clear our table after more than one of us asking. They served dried and crusty food, luke warm mains at best and we didn't even receive our dessert despite requesting to take it home. I wouldn't recommend this to anyone who would consider going for an event, let alone paying thousands to host your wedding there. I think it is one thing to be rude to someone who's paying for your service, but it is just completely disrespectful to be rude to the elderly. ( She only wanted her dinner warmed up!)

I had a lovely steak (cooked exactly the way i like) with the chips changed out for fries… amazing.

Staff were very polite and efficient but nothing overly special taking it that extra step. Food was fantastic. Cannot fault it. No real atmosphere to speak of. Quite flat to be honest. No interactions, from staff, to any tables, just basic service only. Would I go back for the food..... Possibly Would I go back for the special experience...... I doubt it.

Once again another excellent meal. Food absolutely gorgeous, pristine tables and great service, as always. Looking forward to breakfast. Thank you to all the team.

Recently has a spa break and ate in the restaurant Food is ok, nothing special. We had 3 courses, was ok, but nothing more.

Spent a lovely day at Greenwoods and had a beautiful room in the hotel, ate in their restaurant Ellis’s for our evening meal and breakfast. Service was perfect, lovely waitress who was both friendly and professional. We both ordered the rib eye steak that was charcoal grilled to perfection, up there as one of the top ten steaks I have eaten, great chunky chips ( could have been a bit more golden for perfection) the extra green salad we ordered was fresh and delicious, nice extra avocado and pomegranate. Dessert was sticky toffee pudding with caramel sauce on the side, meringue crumbs added a lovely texture, again absolutely delicious. Definitely recommend.

Went on a midweek visit to this restaurant using a voucher we got fir Christmas last year. The restaurant itself had a few people in but lacked atmosphere. Served promptly & waitress was very pleasant. First course arrived which was confit belly pork with scallops. Unfortunately the pork & scallops were cold & there was no crispy skin on the pork so it wasn't a pleasant eat. This was an extra £3 supplement for this dish. We did bring it to the attention of the waitress who said she'd tell the chef. At the end of the evening the supplement was still added to the bill so we asked for it to be taken off. On a positive note both mains were lovely & the chocolate fondant dessert was the best I'd ever had. I feel this restaurant just needs an injection of personality,so not sure we'd return.

Restaurant looked nice - well decorated. Menu was small but everything sounded good. Just opted for mains as it was lunch and we weren’t that hungry. The waitress although nice, couldn’t speak much English and couldn’t understand when we were trying to order and had to get someone else to help her, she also kept coming over and tbh she was cute at first but became quite irritating in the end. The food although nice wasn’t anything to write home about which was a shame as I remember the last time I came here about 8y ago the food was amazing. Won’t be hurrying back anytime soon

Extremely poor main course, warmish lamb with concrete-like potato accompaniment. I was using an experience voucher her for the evening which meant that I would not pay the extremely high regular price for such a poor meal. Needs major improvement.

Fantastic Sunday lunch. Delicious food, so tasty and plentiful. Service, as always was excellent. The price may seem a bit on the high side but you get what you pay for and that is amazing food! Thank you Sarah for a great service and cheerful smile.

We chose Ellis’s Restaurant for a family get together as it was central for us with 4 travelling from Margate, 2 from Suffolk and 3 from Chelmsford. We pre ordered and everyone agreed the food was plentiful and tasty. The surroundings were lovely and due to the lovely weather yesterday we were able to sit out and enjoy the gardens. Staff were attentive and polite. A lovely day and we will certainly be back. Thank you all.

Firstly I’ll start by saying the food was really delicious, both dinner and breakfast! However the service…I don’t even know where to start! We were seated at 7:30 - it took maybe 20 minutes for a waitress to even come to us to check if we wanted a drink and take our order (I had to wave her down may I add) Anyway the starter came 20 minutes later which is fine, following on from this…quite a long time later a waitress bought us the wrong meal. She told us she would go and check but never came back to us to let us know what had happened. So much time had passed and not one sign of a waitress with our food or asking if we wanted another drink. So I went to try and find someone - not one waitress was present in the entire restaurant! So I went out to the bar and asked that lady to see what was happening. Shortly after our meals appeared. At this point it was nearly 9pm. Like I said, the food was delicious! We finished our meal and once again…not one waitress to be found! By this point it was maybe 9:40! So went to find the same lady at the bar again who sent someone out right away! But by the time we were eating that it was basically 10pm which is totally unacceptable considering we were sat at 7:30! We complained to the manager who was very apologetic and we didn’t have to pay for drinks or supplements for the meal! To add to this, there was dirty plates left for our entire meal service on the table next door, encouraging flies etc, it just wasn’t what you’d expect from an upmarket restaurant! I thought breakfast the next morning would be better service wise…it was not! Again left without waitresses for ages! They didn’t bring our toast, offer any sauces! The restaurant food itself is wonderful but the staff need some EXTRME training on customer service!!

Fantastic food - very well cooked and presented. Very highly recommended. I can't comment on price as it was a part of a spa package.

We Went to Mothers Day Dinner and found the food and service to be of the highest quality. The atmosphere and value for money was excellent . Highly recommend this restaurant and will definitely return.

We used a ‘buy a gift’ voucher for a three course meal. We arrived at the restaurant and had to wait for someone to seat us as no one was around the restaurant and this was the theme throughout the night. Having to find someone or trying to catch someone’s attention. Seeing other people being brought drinks when they had placed their orders after ours. It was really poor service. For the main I ordered the lamb and my husband had the fillet. Both cuts were particularly fatty and seemed like the end of meat cut. It was very disappointing, but the rest of the dish was flavoursome. The best part was the dessert where I ordered the fondant which was cooked perfectly and the reason why it wasn’t a one star, but two. Overall, I’ve had better meals at other places in Essex and wouldn’t return again.

The food here is amazing and the staff are very friendly and efficient. It’s Lovely and Christmassy throughout the hotel and the place has a lovely atmosphere .

Lovely atmosphere, not rushed out so can really enjoy the food

Had a lovely evening with friends the food was great and the service was fantastic.

Lovely place in a really nice area, food is not really impressive but the staff and the place deserve 5 stars!!! Thx for everything 🍻

Nice food. Good service. Situated in Greenwood's. Quiet and comfortable atmosphere.

Beautiful place. Fantastic food!!! I certainly recommend.

Presentation was great but apart from the fabulous salmon starter the rest was nice at best

Excellent meal and service. Will go again.

Love it here food is always super and cooked to your liking and different choices. Staff are polite and helpful to your needs recommend 👌 5 stars

The menu is simple yet superbly executed. Our fillet steaks were cooked perfectly, and the desserts (particularly the cheesecake) are to die for! Staff are friendly and attentive.

Very nice good food and very good service 👌

Lovely staff, nice food, great!

We dined at Ellis's whilst staying at the hotel, the food was exceptionally good, I loved the Hot Smoked Salmon and Crab starter then the Lamb main was simply divine. It was a lovely dinner served in a lovely setting by amazing staff. Very impressed and shall return.

Lovely seabass. The main was served to quick after the starts. But other than that. Beautiful.

Amazing food, friendly and attentive service all in a lovely setting. The restaurant itself is not huge, but that's a good thing. I can personally recommend the Tiger Prawns, and Lamb for mains! Probably not good for kids, especially young ones, but no doubt the great team would try their best to accommodate.

It is not often that I rate a roast at a restaurant as you “can’t beat home cooked” but that is just what they have done at Ellis’! Not only were the service staff extremely helpful and pleasant but the food was amazing, with a portion size that is not expected from such a high standard of restaurant. I will be visiting again soon.

Myself and my family visited Ellis’ on a Sunday lunch time. The service was excellent and could not be more accommodating to us. The food was spot on and I have to say one of the best roast dinners we have ever had (and we’re fussy!!) Also, the blueberry creme brûlée was amazing. Will definitely come back. Great value for an upmarket venue and dining experience.

I travelled to Stock to see my parents for the weekend and we decided to try Ellis's kitchen for a Sunday roast and I really cannot recommend it enough.Having two young children my wife and I rarely get the chance to eat out anymore but we will definitely be visiting Ellis's kitchen again in the near future.The restaurant staff were friendly and accommodating and the food was absolutely delicious (the chocolate fondant dessert was a personal highlight that I would make the trip for on its own).

Pleasant evening. Excellent staff. Food very good. Could have been a bit warmer. Will return.

Yesterday we had a 80th Birthday celebration at Ellis's restaurant, 18 family members gathered and were treated to an excellent Sunday Lunch, sereve in a semi- private area of the Restaurant, the food was 10 out of 10 and definately didn't go hungry, the staff were both friendly and efficient and the surroundings made a change to a standard gastro pub

Went this evening Food was very good . Service excellent and staff very friendly Nice background music As we went early it was quite this did not bother us but only improvement would be to be warmer would have made it perfect.

Came here for an anniversary dinner and could not fault anything. The staff were lovely, the food was excellent (both the lamb and the vegetarian option), and the salted caramel ice cream is incredible. Would highly recommend.

28 mins for a drink to the table food was also wrong

Had amazing visit to this hotel and restaurant can't wait to go back.service was perfect food was delicious hotel was lovely staff were really friendly nothing was to much trouble. Tha place has a really lovely feel to it

Staff aren’t great and probably need more training - if you say you’re a Rosette restaurant, service should be much better. However, my steak was delicious and worth every penny.

Wonderful countryside restaurant. The meal was fabulous

Waited a long time after ordering - mainly because there was a wedding party ordering in the bar. However, when the food arrived it was absolutely delicious 😊

We were staying in the hotel, and had two breakfasts and a three course dinner in Ellis’s. Dinner was incredible, the lamb main both my partner and I had was soft and full of flavour. Would definitely recommend!

Very slow service and some of the food we could not eat.

We had a voucher for 3 courses and could pick anything off the menu. All was presented beautifully, tasty, friendly staff and the decor really elegant.

My partner bought me the "spa day for her" with lunch at Greenwood's on 22-03-19. I went with my mother and sister in law. Had lovely treatments, especially the facial with head massage! Had lunch at the hotel restaurant but could only have 1 course in between pre-booked treatments, as it took an hour to have the first course. I was told I could go back and have dessert later which was fine. After leaving the spa around 6pm I started to feel off, then queasy then spent the rest of the evening/night vomiting and having diarrhoea. I couldn't get out of bed the next day, and a week later so had a delicate stomach. So lovely as the spa day was, it was all undone by being given food poisoning, and being left feeling like I'd been beaten up. I have emailed Greenwood's twice to tell them of my experience but have had no response from them.

Had a lovely overnight stay here and evening meal. Would highly recommend been here lots of times and never disapoints. Cant wait till the next time.

Have been coming to Greenwood’s for 10 years and after a mixed experience in November 2018 , my daughter and I visited yesterday for lunch and use of the spa.This was a complimentary visit ,which was very much appreciated by both of us . The restaurant and reception staff gave us a warm welcome , lunch was wonderful and we felt that we were well looked after .My daughter is 8 months pregnant, so the spa day came at a great time and enabled her to relax around the swimming pool on one of the sun beds , enjoying the peace and tranquillity.We had no trouble finding a bed this time , which was a problem before and thoroughly enjoyed our afternoon.Thank you for looking after us , we will be returning for our annual visit in December for my daughter’s birthday I would like to also mention , Greenwood’s have exceeded my expectations in the way my feedback from November was taken on board and I have had personal ongoing contact with the Operations Manager arranging this visit , thank you again.

The food in this restaurant is fantastic but the service is very poor. We had to poor our own £100 bottles of wine and when we requested cutlery it was promptly placed on the table in a pile.If the service was as good as the food I would give it five stars which the two couples we dinned with agreed.Worth a visit and you won’t be disappointed with the food.

Food and wine was fine. Service below what I’d expect for the price tag involved which I put down to poor training by the management. They’ve crammed so many tables in the restaurant that all diners are literally sitting centimetres for each other. So don’t expect to have a private conversation at this place. In my opinion it’s just okay and nothing special

I thought I could share with you my recent Spa Day experience... For those of you who prefer to have a quicker feedback, scroll directly down to the "points in a nutshell". For the rest of you, I hope you will enjoy reading about it..I received a spa day voucher (back massage 20min/facial 50min/manicure 35min) including a 2 course meal as a Mother's day gift (I am spoiled by my big man and my little man!). Living in Billericay, I always wanted to check how lovely the Greenwoods Hotel & Spa is... Locally we don't have many 4 stars places with luxury Spas. On the website, it looked a-ma-zing, with stunning grounds and facilities, I really was excited by my present!!! First of first, I "tried" to reclaim my voucher with reception staff. I called and the only thing the girl asked is the voucher number and e-mail details. I asked if that was it, she said yes, you will receive the info via e-mail. 24h later, I thought, no e-mails, I better check with them.... This time I e-mailed. Received a reply later asking me for my name. Found me in the system but said e-mail address was wrongly spelled on their end. Got it re-sent and received it this time. As I didn’t want to use the pool, just do lunch and treatments, I asked Billie via e-mail how would it work. To this I didn’t receive a clear response, only this “With regards to inclusive treatments these will be booked in for you during your day. Treatment times start from 10am and finish at 7pm. Should you have an am or pm request we can put this on your booking for you” That was three days before my “fun day”.. Eventually received another e-mail and another one and a final one asking me for a reservation number?.... I sent whatever booking references I had and was expecting someone to liaise with me with clear information…. In vain!.. Next day, I turned up for 11.45am.On arrival the beauty of this Grade II listed manor house didn't disappoint, same for the grounds and garden! Once I made contact with reception, I advised the girl there I was there for my Spa Day. She replied “for the Spa day, Spa is in that direction” I apologised and said, could you check how does it work with the restaurant, I have it booked within my Spa Day. She replied yes of course, what is my name. Gave me the hotel card and showed me the restaurant direction.At the restaurant, I was greeted - I suppose - by the duty manager. He took me to the front windows area of the restaurant, which was a lovely thing to do as I was after some peace and quiet time to relax. Main part of the restaurant was getting very busy. I looked at the menu and thought the selection of meals was quite limited but found something interesting eventually. I decided to go with the Greenwoods house salad and the Pan Fried Chalk Stream Trout with baby vegetables, Charlotte potatoes and lobster bisque as a main.In the meantime, a lovely waitress served me sparkling water and some bread with herbs on top, which looked like unfrozen to me (but was it?) Started arrived: presentation was simple but attractive. All I can see is salad leaves (out of a salad bag?) sprinkled with Stilton cheese, pine nuts, little prawns, 3 or 4 pieces of poached pears and the herbs croutons that seemed to be the same bread I was served with my butter!.. Being French, bread is super important to me. This time I left a half of the bread go back to the kitchen when asked if I wanted to keep it. No thank you. Salad was OK. The overall flavours were somehow lost because of the heavy Modena vinegar reduced sauce… Too much of it for me!..Arrived the main dish. Presented relatively nicely so I thought, excellent start! Fish and greens were already medium hot whereas the boiled Charlotte potatoes were piping hot… Yes I burnt my tongue which added to my little drama... I was so looking forward to the lobster bisque! To be absolutely disappointed… It was a sort of tomato (and maybe peppers?) sauce… Funnily enough that was the soup of the day today. Absolutely no taste of lobster to me.. Did I say anything? Not really... I thought to myself, for £17.95 two course meal, what could I expect? We pay £22.50 for a two course meal at the Grove for example and it is outstanding. The Greenwoods can only improve.. Especially since it received his AA Rosette (I was expecting better because of that award! Yes I was!!!)Being a little bit fed up with a slow and disinterested service, I thought I won’t risk the desert but I needed my double espresso. It arrived promptly. Watery and no crema foam on top. I sent it back. The girl came back with a new one, apologetic indeed. This time there was some crema on top but the effect of the coffee was still watery. I asked for the bill – discovered the double espresso was charged £4.50… Had a nervous laugh as this is what the Grove or the Ham Yard charges (+45p) but sorry, the quality wasn’t there at all. Asked for the bill, signed it and left full of hope to have a nice treatment. Went down to the Spa area to find two very nice girls, very welcoming. I explained I have been booked for 3pm treatments then 5 and 6 but no one at reception understood I didn’t want to use the pool and want the treatments done ASAP. The blonde girl was very helpful and amended the treatments for 2PM with the same Spa specialist. It was 1.40PM and I only had to wait for 20 min now which was a relief. The young Dani welcomed me and explained to me in detail how will she proceed with treatments. She started with the back massage, continued with luxury facial (amazing with that special mask!) Manicure was fine but felt a bit rushed. Not the girl's fault, blame it on the overall organisation/booking, really... Some of the equipment looks a bit dated and the ventilator for the nails was only working on one side (that’s handy right when you have both hands done ha!) The nails room is very clinical and dirty with coffee marks. However, all in all, the SPA experience was good. I felt relaxed and forget how annoyed I was with the first part at the restaurant!!! As I was driving home, I thought to myself. That place is a FOUR STARS hotel and spa venue with an AA Rosette restaurant.…. So much potential yet not fully realised!!! Oh non! In a nutshell, my views of my Spa day at the Greenwoods! Positive points The beauty of this Grade II listed manor house, its terrace and gardens The interiors of the lobby, bar and staircase Spa personal and treatments Points that need improvement... Receptionists, close to be a disaster, staff really needs training! Food, coffee and service at the restaurant How dirty the nails room is Being told the hotel used to be a mental health hospital in the past (how lovely and relaxing, right?)And so now, the important question. Would I go back there? Of course! To see if/where improvements have been made (or not!) and because everyone deserves a second chance in life, non?

Went to Greenwoods for a function and decided to stay over . We thought we would arrive early so that we could have lunch. I am so pleased we did it was amazing . Good food and good service.

First time visiting this restaurant and we were not disappointed great presentation great food. The restaurant was very clean and tidy and in a great venue the drinks were good value considering the venue.

The restaurant had only 4 covers the night we had dinner but the service was still woeful. The waitress had a unique ability to take an order and then forget who had ordered it within 5 minutes. The scallop starter was amazing but couldn't make up for the poached duck egg being hard boiled and the beef under. Pudding was great but couldn't make up for poor service, no chilled wine and in-ability to use an ice-bucket. Overall a disappointing experience.

We met for lunch here and our first opinion is that the car parking is a bit chaotic. The staff are very helpful and the menu although a little small was very nice. I have lactose and gluten problems which never make for easy eating. On the whole it is a pleasant place to eat.

We had a lovely lunch here. Staff members were extremely friendly and the food was delicious. We are very much looking forward to coming back soon!

Excellent food & service. Crab and salmon starter was excellent. However pistachio ice cream should not be vanilla ice cream sprinkled with crushed pistachio.

Very nice 2 course lunch and generous portions (this is uncommon on spa days packages!). Waitresses provided great service and my table was well located given I was dining alone.

Myself and four other friends enjoyed a delicious three course meal as part of our overnight stay. The food was fantastic and beautifully presented. Staff were friendly and welcoming. A lovely menu choice. I look forward to returning soon.

We took American cousins here for a lovely tea in a civilised and comfortable setting. The lady who served us us was very attentive . The tea sandwiches and scones were perfect but we thought the cake selection could have been better for example the fairy cake had a very artificial buttercream taste. Most of the customers were ladies but for some reason there was a television on with cricket being shown which we thought was a strange backdrop and this detracted from what would have been a perfect setting .

We booked a large table for 9 people, including two children. Booking was very easy, our special requests were noted and done. Great service, friendly and efficient staff, superb food and lovely decor. Nothing to fault.

We greatly enjoyed a Sunday lunch at Ellis's Restaurant. We had previously hosted a 50th Anniversay lunch which went off very well and we decided to return for a Sunday lunch. The starters were very good, being heritage tomato bruschetta and duck rillettes. We both had roast main courses, lamb and beef. The meat was excellent and the vegetables were very well cooked. The portion sizes were huge.The deserts were also excellent. This is a very good restaurant.

Had a family anniversary meal good selection on the menu , very tasty great food friendly helpful staff excellent service Will be going back to celebrate a birthday later this year. What a great place lovely grounds .

Had and enjoyable supper here with colleagues and particularly enjoyed the perfectly cooked turbot with capers and butter on crushed potatoes. A pleasant dining room and efficient service.

Amazing meal, breakfast and dinner! Steaks cooked to perfection and brilliant waiter service! Had afternoon tea and lunch also on other visits! Will be returning. Even got a birthday dessert too.

Ristorante collegato all'hotel dove ho soggiornato. Menù ok, piatti non eccellenti ma molto lento il servizio nonostante non ci fossero molte persone.

Absolutely loved the food and service. Great selection of food. Only tiny complaint more biscuits to be served with cheese and biscuits. We had three tiny biscuits to eat three very good portions of cheese. We did ask for more though so ended up not being a problem. Lovely service.

Went here for dinner as we were staying at the spa. I cannot fault the service it was amazing. Restaurant is lovely and food is good. I would say menu is a little limited and very over priced. I looked at the bar snacks and for room service and thought they looked more yummy and a little better priced.

Food is amazing and the service is very good. The staff are really nice and efficient . We Will return . The restaurant is beautifully decorated.

I booked a spa break for my husbands Christmas present and we went on the 23rd December. It was very quiet in the restaurant with no more than 5 couples dining. I've previously eaten here when I stayed in the summer with a friend and thought the restaurant was fab and was telling my husband all about the chicken dish on the main menu which had a creamy leek and pancetta sauce. We were both looking forward to it. After we'd eaten our starters we were asked if we wanted some time or go straight to the mains. We had waited about 25 minutes for starters so asked for the main straight away....we waited another 20/25 minutes. When it was served there was no explanation offered about the dish put in front of us so I said to my husband we best check with the waiter as the dish was just a chicken breast with a soy sauce tasting sauce and I wondered if we had another diners meal...my husband asked the waiter who said no this is yours and I said but there's no leek or pancetta sauce,...the waiter said pancetta? Then went to check it was actually in the menu....he then came back and said the chef had forgotten the sauce and if we could wait ten minutes we could have it? We said no we didn't want our dinner getting cold for ten minutes! We are some of our dinner but it wasn't very nice. The waiter came over again and said he'd spoken to the chef who apologised and as a gesture they would like to offer us a free dessert....in front of my husband to whom this was all a gift I had to state that we were on a package deal that included a 3 course meal.....the waitress then came over and said to the waiter that she had sat us on the wrong table and confirmed that contrary to what he believed we were inclusive guests they then walked about 5 steps away from us and debated the error of placing us on the wrong table which we could hear! Later on the waitress told us our chicken dish came without the sauce because the chef was simply too busy.....sorry but having to cook for approximately ten diners is hardly a rush on is it and how rude not to come and ask us if we were happy for a delay so we could have our sauce but just plonk a meal down without any explanation and hope we didn't notice. Not very good service at all. The whole service was so slow! I'd hate to eat here if it was busy you'd wait an eternity! They did agree to rake off the side order of green beans we had (although when we placed that order nobody thought to advise us that our dinner came with these anyway and an order of garlic bread) but it was more the fact that the attitude of he was too bust to care came across that annoyed us both. When we checked out of the hotel we wrote all this on a feedback form and relayed it to the receptionist and was told it would be passed to a manager and we would hear in a few days. Granted Christmas was a few days later but we have heard absolutely nothing. Something that could have been such a minor issue became a bigger one due to it being really poorly handled. We won't be back

Food is of a very high standard , would highly recommend . Service in restaurant was also to a very high standard

My wife and I had Dinner here as part of a spa weekend. We have eaten here before so knew what to expect.We had drinks in the lounge prior to our meal. The lounge is beautifully decorated for Christmas at the moment and gives you a welcoming feeling.The menu is not extensive but the dishes available are cooked to perfection.The staff are very attentive and charming and made our experience more enjoyable.We enjoyed it so much we are coming back in two weeks for our Christmas meal.

Lovely bright, warm and clean restaurant with helpful and friendly staff. Good choice of food on the menu which is served a la cart style and was devoured by both myself and my husband. Excellent choice of breakfast menu too.

Another beautiful meal at the newly renovated Greenwoods Hotel & Spa. Ellis restaurant is stunning. A real gem in the 17th Manor House Hotel. Food - fresh, menu - smart, staff 10/10. The grounds are beautiful and a fantastic wine list. Well done team Greenwoods and Ellis restaurant.

Had a lovely lunch at Ellis restaurant, staff are really polite and the food was fabulous. Can't wait to visit again 🍴 highly recommended.

Yesterday my friend and I spent a day at Greenwood's Hotel and Spa and had a couple of treatments. The place itself is beautifully decorated and furnished and the staff upon arrival were helpful, accommodating and welcoming. After a little misunderstanding about the use of bathrobes for afternoon tea, this was quickly resolved and the kind staff arranged for us to take tea in the Spa. They also threw in a glass of Prosecco after the confusion. After such a lovely day and working up an appetite in the pool we decided to stay for dinner at Ellis' restaurant. We were once again not disappointed. The service was exceptional and the food was tasty, well cooked and good quality. Particular mention goes to our waiter Steven who was a joy to be served by. There was nothing too much trouble. As I work in the service industry myself I recognised what a real asset he is in your business. Well done Steven and thank you Greenwood's hotel and Spa!

This restaurant is within Greenwoods hotel and spa but we booked a table for Sunday lunch. Just had a refurb and lovely dining room and the food was superb. Set price for 2 or 3 courses so nice and easy. Nice place for a special meal.

Great looking place from outside all looking very promising, after entering we were guided to a round table for 8 of us, all very nice, clean, great décor, colours great lovely looks promising . Then noticed a very dirty glass in front of me oh dear which i had changed immediately. Once we were handed the menus we were asked for any drinks so proceeded to order drinks and wines etc, after approx. 30mins had passed we were getting very frustrated with no delivery of any drinks or food orders taken. The staff seemed to be preoccupied hovering around one end of the room, on the orders computer most of the time not doing anything else. We saw another person go over to them in the corner and asked if they could have some menus to look at as they had been sat there for some time and nobody had come over to them. We then joined in by asking where our drinks are all in hand sir they will be over shortly. A few more minutes had passed now 40mins and the waiter came back over to check which wine we had ordered, and then came back 5 mins later with the red wine and other drinks we had ordered.It was then he said sorry but they don’t have the white wine we ordered, oh my god so said go to the white wines and just grab anything I’m very thirsty now, also can we have some jugs of tap water for the table to which we were informed they don’t have any jugs left they are all being used elsewhere. Ok so can you fill our glass up then which he was going to do until we said do you have bottled water? . So off he went got the random white wine and a bottle of water for all of us I think we need more than one bottle we said as we all want water Honestly you couldn’t make it up. Then the starters came through all served on big plates with small portions my plate was noticeably covered in fingerprints around the edges and the food was very mediocre .Then when the main course came up I was very disappointed I had fish Bouillabaisse which was not nice very small portion , After we had all eaten we decided to get the bill and go so we could at least get a decent coffee back home upon leaving we overheard another table complaining and saying we don’t blame you but this is very bad etc etc .so a sharp exit was the correct thing to do without looking back.All in all I would not recommend this restaurant the service is diabolical and the food is not worth the price very bad.

I was given a voucher for afternoon tea as a 50th birthday present and was really looking forward to it. Unfortunately I was very disappointed. Although I had booked in advance by email it, we were not on their list, which made us feel a little uncomfortable. However the staff didn't make an issue of it and we were shown to a table. We were brought a pot of tea (not very hot) and then left for some time. Eventually we were brought sandwiches and cakes but the waiter just put them on the table and turned to leave without saying anything. I mentioned that I was vegetarian and that I had told them this in my booking email and therefore wasn't able to eat the sandwiches which were all on the same plate as the non-vegetarian ones. The waiter did bring some additional sandwiches on another plate but again I felt awkward. We were then left completely unattended until we eventually had to catch the staff's attention to ask for more tea. Not only was the quality of the food no better than average, but also what should have been a luxurious afternoon of feeling special was a real disappointment due to the lack of any attention from the staff. For such a high class establishment I expected WOW and got OK. Shame.