Elior in Peterborough

I made an order an hour ago for collection, we came to collect the 2 pizzas. I’m very sick, i wanted to order delivery but they don’t provide delivery for the area where we live, so had to come and collect it. Now we came, and they said ‘they gave our pizzas to someone else by mistake, because they had a similar name. They are sorry.’ I asked how can this happen? They said ‘they had a similar name’. I asked ‘don’t you ask for their order number when collecting the pizza?’ Their reply was ‘no, we don’t, it’s his mistake.’ Then they asked me for the order number I clearly said I ordered an hour ago so they have time to make it as I don’t feel well, I don’t want to wait for it in the car. Then now, they told me they will make it just now. I’m very disappointed about this service!

Perfectly on time. Food piping hot. portions very generous. Fantastic quality and service as usual.

When 30min before closing time I was get refunded be served tell me its closed Rude service 😒 😑

Absolutely rubbish. In Kids menu the chips were disgusting, rotten..I can not describe the taste 🤮🤢..