Eleven Bar & Grill at Crowne Plaza Birmingham NEC in Solihull

weird little shop. great food and coffee

The hotel’s location was superb and the breakfast buffet was incredible and the supervisor Sudha and the girl in the buffet Smriti were very helpful and hardworking! Thank you for making my child happy by serving her chocolate.

Came here for my birthday yesterday and booked an afternoon tea which was so disappointing. Considering the amount I paid for the package, it was not value for money. The sandwiches were pretty flavourless and quantity of the food was lacking. One scone per person and 3 small sandwiches each with 4 mini desserts. I've been to many places and have had significantly more food served than here. An overall let down.

Nice place. But noise when they are making the drinks

I was very disappointed yesterday as I went to the bar to complain about a drink. One of the managers.a young lady who l heard she lives upstairs, she very very rude and told me if I don’t like the beer I should leave cause she didn’t call me to this pub ,I’ve been coming there for years as l live in the village , never been spoken to like that, she bang the drink on the table and told me she could not do anything about it, all I wanted was a drink that was not flat poured by her. This was around seven in the evening., l was talking to another customer who told me she was rude to him too and wasn’t coming back , and told me live upstairs on the premises , I definitely will not be coming back me and my family , I was ashamed. This is how customer service is ,been coming for years and all the staff there are amazing alway happy to help