Eleto Chocolate Cafe in Canterbury

Poor coffee, very slow service despite the fact that it was 3pm with hardly any customers, noisy staff

We’ve visited a few times. It’s been fine for drinks, if slightly slow service. Made a mistake ordering food there recently though, the bread was totally dry - a smidge of mustard on one side and nothing on the other (no spread, mayo etc) a Cuban should be a great sandwich, it really wasn’t worth the money.

Popped in after a small shopping trip with my partner. Delighted to see a nice size cafe with well spoken staff and excellent service. The Turkey Swiss was fantastic a good portion size.

Lovely little place in Canterbury with halal food. Imran was incredibly helpful and kind and came and spoke to my wife and I for some time

Excellent quality service the food was wonderful I had an amazing experience I really enjoyed my desserts and coffee the third best restaurant/coffee shop which I have visited which was in Canterbury

The turkey and Swiss sandwich was to die for 10/10

Ordered four sandwiches and drinks. Bread thick and dry, fillings ok, drinks ok, but took an hour to get the food - sandwiches!!! One only appeared after we’d finished. Really lovely waiter brought the dog a bowl of water. Poor slow food but kind staff

New business looks great, sleek, clean and great food and drinks

It's one of my favourite cafés in Canterbury. The staff are friendly and the food and drinks are good. Its a great place to relax and watch the world go by. It's a lovely venue to meet friends or make new friends too. So I suggest you check it out if you are in Canterbury.

If I could I'd give 3.5 pr 3.75 stars. I had a hot chocolate which looked great, but tasted mostly syrupy and less like a creamy hot chocolate. The service is solid and the location is great. The vibe of the place seems chill and inviting with plenty of light. I'm sure this place is much busier, louder with longer waits in the summer months. That may be good or bad depending on what you're looking for. All in all, I'd certainly recommend a stop in, atleast to try the hot chocolate on a cold day like I did.

Slow service. Cafe felt dark and scruffy. £5 for a cup of hot milk with a bit of melted chocolate thrown in. Disappointing.

Cozy café with really nice staff and amazing Hot Chocolates! Definitely recommend.

Tables not wiped. Staff apron sprawled across it and not removed. Brownie was sickly sweet. Coffee a bit too bitter and no sugar on table or anywhere that I could see. We're they understaffed

Excellent tasty food, good value

Fantastic food and staff. Chin up guys xx just the best. wouldn't use anyone else

I come here all the time. They are often busy so service may be slow at times but I can live with that as it’s a lovely location with friendly service. Great place to work, spend time with friend & family for coffee, cocktails or some lunch

Lovely place to have a coffee. Staff was so lovely. I loved my drink and carrot cake. I would love to go back

Terrible staff - they sat outside at the front smoking and messing about so loud they woke the sleeping baby. Very poor representatives and wholly unprofessional. Won't be giving them any more business as a result.

Lovely little cafe in the centre of the city

I try choice place to spend 1 hour wait and choice Eleto. It was excellent choice. I choice Salmon with chees , café latte and Vietnam coffee. Salmon was excellent, but Vietnam coffee delicious. Test perfect, but remember you need time to get it prepare. Thank you guys. I see they do not need recomend you because you are full, but Eleto is place good to visit in Canterbury.

We've been to this café several times, and each time, without fail, we are not greeted and are completely ignored for an extended period of time. We went in today, they had two tables (so not very busy), and instead of serving us, two members of staff decided to clear one table together, reorganise coffee cups behind the bar and generally do anything that isn't acknowledging us. It's a shame because the food is tasty, albeit a little costly. i genuinely dont understand why they ignore guests, its not needed and just a waste of time for us and of money for them

The hot chocolate is so tasty! And their happy hour seems like a well kept secret- definitely take advantage of it!!

I’ve been a few times over the years and have always loved it, however today it was an awfully slow and disappointing experience. After sitting outside for 20 minutes waiting for their ‘table service’ - I went to order. The dessert side of the menu has dramatically reduced over the last year with options available … removing items such as their pot of indulgent melted chocolate - which when asked if this possible to order was met with a very reluctant response to check with a manager so I ordered a chocolate crepe instead (big mistake) along with chocolate coated strawberries asking for the melted chocolate to be on the side - which they offer on the menu with a Diet Coke and flat white. After waiting around 10 mins our drinks arrived along with the strawberry’s with the melted chocolate over them - error one and then having to wait a further 30 minutes for the crepe to arrive after asking twice how long it would be - error 2. The young gentleman who brought this out did apologise for the wait and for his second day he was really polite and friendly. The crepe really wasn’t that nice - very bland even with the chocolate but the strawberries were lovely as always. I understand they may have been busy but at least indicate to customers how long they may be waiting before ordering - it’s not exactly a three course dinner request.

The atmosphere felt chaotic, from the mishmash of styles in furniture and overall leyout; to the kafufle that was the staff shouting over each other (talking and arguing about boyfriends and gym etc...) and the sound of someone smacking the expresso holder against the bin. On top of that the food took absolute ages, after we took our order, one of the members of staff requested for a sandwich and took priority over our order. The staff seems friendly but that's about it.

Popped in today to kill some time. On entry was told it’s table service so found a table upstairs (only available one downstairs was in front of a broken window with a hole in it). 10 minutes later no sign of any staff so I went downstairs and placed our order. Staff seemed more interested in chatting to each other than serving customers; I felt guilty interrupting them. Back upstairs & 10 minutes later still no sign of anyone. After 20 minutes drinks finally arrived by which time we had to leave. Took drinks as takeaways: for 2 takeaway hot drinks we were charged £9. Hopeless.

Nice place - good staff. The chocolate cakes etc were good and well presented. I have been here a few times and plan to return.

The chocolate cocktail was lovely It was the toilets that are off putting with loose toilet seat, hardly any toilet paper and no spare rolls. Water or urine on toilet floor and due to the old building the toilet floor is slanted which seems difficult to balance on while trying to arrange my clothes, However I can’t fault the cocktails

This was the last day of my freedom (being the end of half term) I started the morning with a bit of stress and tears having an MRI at a nearby hospital. The staff there were excellent, it was just the pain. I needed a bit of spoiling-me time. After chatting to the lady in the nearby toy shop - where I purchased 6 adorable, cuddling birdies for my next book launch - she suggested this place for a cuppa. I ordered the cuppa. Fantastic. I decent sized pot of tea, not your silly dolly-sized one I get in the chain stores - and have to order two pots! But, a lovely china one. Got three cups of tea out of it easily. I'd already decided not to have much for lunch as I was out this evening for a Valentine banquet. (check out my subsequent review for that in the next few days. ) I saw soup on the menu and when I discovered it was Butternut Squash, jumped at it. I expected Covent Garden or some such, but this was so much better. Someone knows their soups. This was thick and heavenly. It had received an infusion with some lovely spices from someone who also knows their spices too. It came with thick doorstep bread slices and I wolfed it back. Scrummy. The place was short on people with only two working. They still managed to stay pleasant, smiley and helpful under stress. Great staff. I will be heading this way again next time I'm in town.

Imogen and her team at Eleto, Canterbury helped me propose to my partner in a very special city. My fiancé and I studied at Canterbury so we have special memories of our times as students. I frequently visited Eleto to study and relax during my years as a student at UKC. Therefore it was fitting to return to mark this special moment in our journey. Imogen and her team helped me plan my proposal by reserving us a quiet space in the upper floor of the case. The staff masterfully prepared a 'will you marry me' message with chocolate and strawberries on a plate. They also patiently recorded the moment i popped the question for me and took more photographs of our special moment. The service was faultless and they went above and beyond was i expected. We were not even charged for the dessert we ate to celebrate the special moment as we were told it was on the house! My fiancé and I thank Imogen and her team at Eleto for a memory that we will have forever. Thank you.

I had the Christmas special hot chocolate the "Christmas Kiss" with oak milk. It was so thick and tasty and absolutely glorious. Dairy free but not missing out! I would highly recommend!!

Long wait for our order to be taken, cakes arrived after a significant wait but the drinks didn’t arrive until a good 10 minutes after that. My cake was dry and tasteless, I couldn’t finish it as it was obviously old and seemed past its use by date. The next day I was ill with a bad stomach, I drew my own conclusions. I would say avoid this place, there are much better places to go.

A mixed bag. Coffees and milkshakes were great, the service was very good. However the crepes were poor. No way they were made fresh and we recon they either batch make in the morning or just use ready made. Pretty doughy and dry. Reminded me of the pre-made breakfast crepes we used to get the kids from Sainsbury. Really disappointed as we used to love this place. I’d also say it’s looking so tired now. Its moved beyond the charm of Harry Potteresque shabby chic to something generally just grubby.

Slow, overfamiliar service. I can't stand being greeted with "Hi, guys!". Tepid "hot" chocolate. I definitely won't be going back.

Centrally located café, great for having a quiet afternoon tea and treats. It was nice to see wide tea and dessert variety.

Table service was a bit slow at times but other than that the cocktails were tasty and the location brilliant to sit and watch the world go by.

Приятный персонал. Вид с окна великолепный. Понравился горячий шоколад с bailey’s и вафля бельгийская с шоколадом вкусная была. Оценку снизила, потому что грязно и санузел тоже неприятно использовать.

I had a crepe with cheese, ham and spinach. It was so simple but so good. At 5 pounds a great price

We stopped for lunch and drinks at a time they were very quiet. Service was poor and slow. It took them ages to return to say the items ordered were not available. Friendly-enough. Disorganised, including taking payment. Some outdoor seating 'on the street'. Food, when we got it, was tasty. Prices quite good.

Very good service very good food can't wait to go back

Nothing special. Bacon sandwich was only 'ok'. Better places in town.

Nice to try different coffees and hot chocolates. Cakes were 👌

На супер атрактивно място,много живописно арт кафене, с отлично обслужване и достъпни цени!

Could be a perfect place, beautiful decoration but servers not very friendly, chocolate and crepes are not good . This cafe need somebody who love people and good service.

Always love visiting the Chocolate cafe- delicious hot chocolates and crepes, ideal location and relaxing setting.

Always love visiting here, when in Canterbury, for a little treat. The hot chocolate is silky smooth but we would also recommend the coffee too. Can't visit without having some chocolate covered strawberries too. Delicious!

In need of tlc. Service not great as waiter passed our finished plates several times and we had to ask for him to clear them . We ordered desserts but they didn't have them. Such a shame.

The ambiance is great and their hot chocolate tasted absolutely amazing!

My wife and I came for a lovely sit down with some coffee and cake. The prices are fair considering the location. The staff were very friendly and helpful. I stayed in Canterbury for 2 night and I came here both days as it's much more rewarding to come to an independent versus a cookie cutter Starbucks or the 'budget' Creams opposite. I will be looking forward to coming again, lovely atmosphere and nice staff. Thanks again!

Nice place to have a coffee and some treats.

Service can be slow at times but very speedy during the day, I was always aksed if i needed anything else whilst doing my work. They tend to let you stay for a few hours unlike Starbucks where they'll ask you to leave if you're...

Service was S L O W and coffees and food arrived in dribs and drabs. Our toasties were made with the cheapest bread and very disappointing. The pleasant waitress was run ragged and doing her best, but was let down by the totally apathetic kitchen...

40 minute wait for two coffees and two toasted sandwiches. Ordes arrived separately. Toasted sandwiches used normal sliced bread... a poor show when it's easy to get a decent loaf from a local bakery. Staff disorganised and slow apart from the girl taking the orders...

Friendly staff but the place seems a bit sorry for itself. Probably won't go again.

Chocolate cafè used to be amazing, in need of some TLC.

Always. Get good service and has a great selection of good drinks and food to offer.

A 25 minute wait for coffee and a sandwich !!!! Staff appear to be completely disorganised,food when it eventually arrived was disappointing to say the least, a spinach and cheese crepe was undercooked and Luke warm, the ham sandwich which was advertised as hot, was...

we called in for a quick lunch. After 10 mins we got the menus and ordered with a young waiter. We order black board specials (crepes). After 25 mins the first crepe appeared more like a pancake (10mm thick). Then the my crepe arrive 10...

Nice staff, good food and amazing drinks

Poor service, a little dirty, hot chocolate was cold, crepes undercooked and cold and no one asked how our experience was when we went to pay....as a local I'm allways proud to recommend local business...but sadly I would not recommend this place.....

Overpriced, bad drinks, not accommodating. The cafe looks really inviting and you’d presume it would be good service with nice drinks. We ordered luxury hot chocolates which were £5! The cup half empty and the majority of it was cream. The marshmallows were missing, there were lumps of chocolate at the bottom, it was just tepid milk. The staff behind the bar were not accommodating and unfriendly. Also, the waitresses were nice but seemed stressed and overwhelmed. No tables were clear or clean so we had to takeaway instead. Wouldn’t recommend.

expresso martinis lovely, but very dirty behind the bar. lacking a washer upper!!!

Had a lovely cup of tea and crepe. It was lovely and relaxed atmosphere and as long as you are in no hurry a lovely place to watch the world go by as it is situated on a corner plot.

Great little coffee shop to people watch from. The coffee was absolutely delicious and the staff warm and friendly.

Defiantly not fresh crepes old dry stale burnt waffle and bacon bap was not what it states we was hungry but worst place I’ve ever eaten

Great place..drinks and food. Friendly service

Poor service. Waitress took our order twice and forgot about it. It took over 40min to arrive after a couple of trips to check what was happening. The table next to us, similar story, but even worse as they had ordered food. By the time their drinks arrived (another 30/40min) and finished their drinks, the food hadn't arrived and nobody knew the order. Avoid

Seriously if you want a lovely Canterbury experience this is not the place to go. The staff are rude, abrupt, get your orders wrong and then if you point it out get aggressive with you. One young girl who called herself the supervisor with blonde...

What a dreadful experience. It took over half an hour for our coffees to arrive, the poor quality of the coffee was exceeded only by the appalling service. When we tried to address this, the person who called themselves manager (on what basis I have no idea, they had no idea how to manage anything) was incredibly rude and aggressive. Would not accept that we had any basis for complaint, tried to blame us for the dispute and asked us to leave. Don’t go to this cafe; avoid it at all cost.

Spent a day in Canterbury and decided to revisit the chocolate cafe as it was somewhere I enjoyed going while at uni there. It used to be amazing but yesterday I went in and found myself a seat upstairs. I wasn’t in a rush as...

The order took an hour to arrive. The moccachino should say (espresso) as this is the size that you get. But it's the same price as the other coffees. Waitress was very blunt with us and didn't make any effort to make us feel welcome. Would not recommend at all.

Enjoyed the guest beer and sitting people watching while I relaxed outside.

This place is disgustingly filthy, sticky tables, cake glass counter covered in food debris, lip stark marks on coffee cups. Staff need to be retrained, more interested in talking to each other than serving customers, stuffing their faces behind the counter, handling food without washing...

Service was slow considering it was not busy, coffee was okay.

Electoral cafe has the making of a lovely coffee shop in a great location overlooking the cathedral, but needs help. It took a long time (15) minutes to take our order. Now, we’re fair people and we understand the hospitality industry has been hit hard...

One of my favourite places in Canterbury. It’s the perfect spot to hang out with friends over a delicious hot chocolate and waffles.

Service was great, the strawberry dessert was very nice. Altho the ice cream we ordered was a bit frosty

Shared a Belgian waffle and a crepe, really delicious. Friendly service. Good place to chill and watch the world go by.

Always enjoy a coffee and a crepe here. The servers were attentive as we were sat outside and brought our dog a bowl of water too!

Used to be excellent. Tea timers with a large selection of teas, homemade handcrafted chocolate and cake. A quirky and original location. Now it's a run of the mill coffee shop with loud music and disinterested (probably underpaid) staff. Waited 20m for the table service before giving up and heading to the pub over the road.

Brilliant place for coffee. Staff are excellent and ti's a lovely place to sit and watch the world go by.

Ran out of everything.... Had just one cake to offer....

Bacon sandwich arrived after 30 mins but the bacon was raw. Someone forgot to cook it. Mistakes happen but why did it take 30 mins? The savoury crepes didn't arrive at all so we left and got Greek streetfood nearby which was good.

Half full. Ordered First try with our order was wrong. Waffle instead of crepe. Then they tried to bring the same thing again! Mess on the floor. All empty tables dirty. Nobody wiped it the whole time we were sat waiting. Simply dark, unfriendly, slow and dirty, which with a small child is bad enough! Trading off a name and good location. Last visit. From. A Canterbury resident.

A bit of a long wait for our coffee and crepes, but otherwise ok

Nice cafe in the hustle and bustle of the cobbled streets. Always make sure to go when visiting Canterbury - great Milan style hot chocolate 🤤

The best Kinder Bueno crêpe we've ever had!

Speedy service, nice Cappuccino. One star off for no chocolate sprinkled on top.

Signature hot chocolate was incredible, a really quirky place with eccentric staff members ready to provide you with delicious treats, and attitudes brimming with joviality, spirituality and above all, passion for diversity and eternal love.

Nice looking café unfortunately the service is so slow! They are friendly but absolutely useless. Waited for over 20 minutes for beer and hot chocolate. Then another 20 minutes for 2 cocktails. The drinks were nice but not worth the wait. Constant need for follow ups and reminders. Not too busy either. Just awfully slow.

Takes forever to get served. Incorrect orders incorrectly delivered to the wrong people. Go here if you're prepared to follow up constantly about your order.

I had Friday off and just wanted to sit in the sun and enjoy a cocktail. I waited for 15 minutes and no one came to take my order so I went elsewhere. The couple at the next table did the same.

Visited here the other day, had the hot sandwich with everything in it, a piece of Tiffany, a white hot chocolate and coffee. All were perfect! The staff were delightful and to be honest, could have stayed for hours, it was that nice. Enjoyed ourselves so much we gave a 50% tip. We will definitely be going back whwn in Canterbury next

Very good, milkshakes, cakes, espresso martinis and service!

Terrible service, unclean and needs a refurb. This is the second time I have visited the cafe (the other before lockdown nd was lovely) and it has gone dramatically downhill. After being told to pick my own table and grab a menu we sat for a good 15mins (it was not busy) without seeing a single server come upstairs - so I went down to attempt to order at the till to which was told to go back and take a seat and he would send someone up. 10 mins later still nobody and surrounded by tables with dirty dishes. We moved downstairs to an empty table thinking we would might have a better chance - nope still nothing and it was then we noticed the supposed display chill cabinet - smears and dirt all over the glass and the bottom full of empty wrappers. At this point we decided to get up and leave. We wont be returning - a shame as they did do very nice hot chocolates. The decor is tired, broken light fixtures, bare wires and has a rather grubby feel.

Delicious peanut butter brownie and coffee. Very popular. We visited late afternoon and the kitchen had closed but still doing waffles, cakes, etc. Good service.

Staff aren't pushy and you can take your time there. Nice lite bites and not bad wine either. The music was a little bit loud, but they listened to me and adjusted it 👍 The facilities were clean, but a bit damp - could use a facelift. For car owners this place does Not have parking.

Prices are very good at this location, but this comes at a cost. Service could be improved. For example, we ordered Strawberries covered with Chocolate; it was clear we were going to share this plate. Unfortunately it arrived with 1 small fork and no napkins were provided either (we couldn’t ask for any either as we were sitting upstairs and staff do not exist up there). Drinks were okay, but Frappe was a bit disappointing. Toilets unfortunately during that day were extremely dirty and were out of toilet roll.

Just needed to say this on how the chocolate cafe in canterbury is one of the best coffee shops I have been in I have been coming here every day for the past two years All the staff are super AWESOME and so so happy...

Great place, good selection of coffees and shakes, nice cocktails too.

Staff seemed stressed and miserable. The 2 slices of cake we ordered were completely stale, dry and inedible. We were offered a discount for this, rather than a full refund. We also ordered a milkshake which was ok, nice flavours but full of ice crystals....