Based on 392 opinions finded in 2 websites
Based on 392 opinions finded in 2 websites
Nº 84 in 280 in Surrey Heath
Nº 4 of 9 Asian in Surrey Heath
Opinions
First time here. Food and service good. We both had a Biriani. Parking round back in car park was near enough.
Kev Allbright . 2024-02-13
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By far the best around. Bangladeshi-influenced dishes, a surprisingly good wine list and attentive service combine to give a great dining experience.
Bill Palmer . 2024-01-29
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One lovely waiter and one very grumpy waiter. Unfortunately we didn't see much of the former. Our whole group had a feeling that we were in the way and it was a pain us being there. No high chair for the little one and in general very bad vibes. That being said 2 of the 3 dishes we ordered were very nice and the final one was wayy too sweet. It tasted like a desert. With a different waiter it could have been a very different experience.
Aiden Byles . 2023-12-25
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Edited to add that recent takeaways have not been as good, so taking off a star. We'll probably be looking elsewhere now. Really nice food and good service. We've eaten in in the past and had a couple of takeaways. Unlike so many places it's actually spicy when they describe a dish as spicy. Some Indian food can be very oily too and this wasn't. Highly recommended.
Richard Young . 2023-12-09
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Lovely food and great service , I’ve eaten in and had delivery. Always great food
antony kleeman . 2023-10-27
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I needed to use the ladies desperately, I was quickly ushered in, I then ordered a bottle of water as a thank you and the manager/ owner insisted on it being on the house!! I haven't eaten here but based on their incredible kindness I will honestly suggest everyone pop in a vist! I couldn't even imagine how wonderful they treat their paying guests!! Thank you!
Aadela Paruk . 2023-09-06
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Very poor service miserable waiter dident even say hello to us I will never go back again
Jay Sarj . 2023-06-19
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Lovely meal, highly recommended.
Paul Briscoe . 2023-04-28
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Nice friendly owner, good food. Sometimes groups can be a bit loud in there but overall one of my favourite restaurants
Frances F . 2023-04-16
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First time we've had food from here, but not the last. Our delivery arrived on time, food was nice and hot. Everything was tasty and I would definitely recommend this restaurant. We will be ordering again in the future.
Tracey Duff . 2023-04-11
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Excellent meal with fantastic selection of standard and exotic meals together with perfect service. Strongly recommend you give this superb restaurant a try. Will definitely return.
Peter Sinclair . 2023-03-10
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Food quality and taste is average. We did takeaway garlic naan, tandoor roti and mix grill. The breads were good but mix grill was pretty disappointing. No taste whatsoever and it was very bland. The chutney they gave with mix grill was sweet. Wont recommend their mix grill atleast.
Ramya Radhakrishnan . 2023-01-28
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Great friendly staff and fantastic food.
Tony Auger . 2023-01-27
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A superb restaurant! Beautiful and highly authentic food... Great service and a warm welcome was had all evening... Great selection of drinks on display... We had an awesome evening and will certainly be returning in the near future... Thanks Elaichi
Charles Westlake . 2023-01-22
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Food was really lovely, staff very friendly and attentive, great service and a pleasant atmosphere. Also the price was very good. Definitely going again . If you haven't been, try it, you'll love it.
Lorraine and Mal . 2023-01-01
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UPDATE: The restaurant has responded to this review (below) and unfortunately has felt the need to be rude, dishonest and insulting :-( We will not lower ourselves to the same standard of conduct but just correcting facts to readers. Alcohol drinks WERE ordered beyond the table water (for children) by us and delivered to the wrong diners on our table, then later a Prosecco with glass (for the table opposite) was presented to our table. The restaurant wishes to make up their own version of events - which only discloses their demeanour towards their customers - therefore one star deducted for telling lies and making condescending remarks to a honest review. As two families (with kids), of Indian and Nepalese origin, we often eat out together to sample various Asian cuisines. Not exactly professional critics but we have fairly experienced taste palettes for this part of the food spectrum (from authentic and variety dishes in the UK, India, Nepal, Thailand, Singapore, etc.) and our simple verdict was that Elaichi fails miserably to deliver an authentic East Asian food experience. We sampled a broad range of starter and main (veg, fish and meat) dishes, sides, salads, breads and rice, and won't deep dive into each one, but in short, if you just fancy 'a plain curry night out' then you won't be disappointed and the heat (in both senses) should satisfy the average, occasional diner unbothered about the dish character and flavoursome recipes. Beyond the taste and its lacking of depth and flavours, a significant proportion of the absent stars is down to Elaichi not serving sensible, fair portions. All dishes sampled were ridiculously lacking in portion (for their price point) hence this is not a restaurant to go to if you are hungry and have a 'normal' budget of say £20 per head - which for us we know could achieve much more and better food for the same price. If you can afford to double that price per head, go ahead and give Elaichi a go. Other notable non-foodie failings included: no welcoming contact upon arrival by staff, regular contact on offering of poppadum (as if one waiter was on a mission all evening to push them out and claim sales commission - quite laughable but disruptive nonetheless), a loud chef who was insistent on declaring each dishes arrival, drinks being ordered to wrong diners (not just across the same table but across other customers too!), no soap whatsoever in the gents (this one could spell trouble legally for the restaurant if it's not a one off). In summary, I think it goes without saying that Elachi in Frimley is not recommended by us. We understand times are hard for small businesses and hope our honest review of two stars will not significantly lower the average rating. Actually, Elaichi in comparison to other 'Indian' restaurants, is not far from one star but not quite there. We wish the business well and hope they can take this review constructively and positively, and are able to improve and give their nearby competitors something to worry about. For now, Elaichi is not for us.
PUNN Family . 2022-12-25
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Food average. Service poor. Tried to charge for another serving when our 4 year old join the buffet by eating a bit of naan.
Simon M . 2022-12-24
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Super restaurant am lucrat acolo
Eugen Luca . 2022-10-27
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Second time we’ve had takeaway from Elaichi and both times it’s been superb. In my opinion they are far better than similar restaurants in the local area. Definitely now my default takeaway.
Nick Adlam . 2022-10-23
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Amazing exceptionally tasty food… lovely genuine staff too! Highly recommend this lovely restaurant 🥰👍🏼🤩
Alyson 0 . 2022-10-21
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Food was OK, but nothing special. Occasion spoilt by loud and obnoxious group who made it nigh on impossible to have a conversation.
Ian Raisbeck . 2022-10-20
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Really great food and enjoyed the atmosphere here
Dom Turl . 2022-10-09
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Great food! Will definitely be back
Rowan Harrison . 2022-09-22
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Had a fabulous meal. We were 4 people and the head waiter was excellent when we were ordering to advise if a rice or side was not complementary to our main dish and recommended alternatives to enhance our flavour experiences to the full. Good quality food, great flavours, fresh. Nice atmosphere with a waiter that knew his menu and wanted us to have the best taste experience. Will definitely return. Thanks to Elaichi (means Cardamon)
Andrew Fennymore-White . 2022-09-16
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We went to Elachi for the first time tonight and we were not disappointed. The food was very tasty, served fresh and piping hot. The staff were all very friendly too. We will definitely come back with our kids. Thank you for a wonderful evening!
Emy Cudiamat . 2022-09-02
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Food was so so... service was average.
s s . 2022-08-30
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A few of us went to Elaichi last night for a bight to eat and a catch up. The food and service was absolutley spot on! We'll definitely be back...
Trevor Cooper . 2022-08-19
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Great food, great service, pleasant atmosphere
Debbie Rogers . 2022-07-23
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Absolutely 1st class food and service, went off menu and didn’t disappoint I’m a big lover of Indian food and Elaichi definitely did the business Thanks fellas
Lee Green . 2022-07-04
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Banging curry well worth a visit
Amy Frost . 2022-07-01
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Absolutely brilliant all you can eat menu. Superb service and a large choice of dishes to choose from. Have been here 3 times now and very tasty everytime.
Oliver Harrington . 2022-06-13
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Very friendly staff lovely food eating in or takeaway. never had a problem with anythink allways offer to help if your not sure what's in it and happy to change it if not happy. I received a birthday present with our delivery which was a very nice surprise .I have recommended to friends and all say the same great food
Shirley Robinson . 2022-06-11
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Amazing superb food and excellent service great curry experience 👌
SI PA . 2022-06-09
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We attended Elachi for a farewell to a friend dinner, the restaurant had a huge booking on the same night. The food was superb, served both fresh and piping hot! Oh my the staff worked hard to take care of us all. Thank you Elachi we had a wonderful evening.
hilary Valentine . 2022-05-31
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Good service...lovely food. Could do with a bit more atmosphere. Quiet for a Friday night.
Karen Jones . 2022-05-30
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Don't bother visiting gone down hill. Oh and after contacting them after they left a reply to do so below this comment, the owner then insulted me and continued to insult me via email . Not professional at all very childish !!!
terry Brown . 2022-05-22
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First time trying them. Really good, tasty curry we all enjoyed (dhansak, biriyani and tikka). Quick delivery. Will use again.
Richard Mcgowan . 2022-04-29
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Best Indian around. The Bangladesh tikka korma is immense
Claire Harrison . 2022-04-25
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Just had the most delicious biryani. Will definitely order again.
Tanja Coetzee . 2022-04-03
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Not from the area but had a meal here last night, quality of the food was excellent and the waiter/head of house was very friendly and helpful with our choices. Will definitely use again when in the area
Carl Howell . 2022-03-26
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I love this place. Service is great. The maitre d’ is amazing so are the rest of the staff. Food is great. I have been twice. Will definitely go back.
Goran Ahmed . 2022-03-05
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Great service. Really appreciated the recommendations, useful for someone not too familiar. Food was delicious all around. Going again soon.
Didar Meeran . 2022-03-05
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A long time customer, I have now waited over two and a half hours for a delivery...not acceptable when it was promised within the hour after I ordered it. Food is ok but service has gone downhill recently.
P O . 2021-12-31
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Had a lovely meal at Elaichi yesterday evening, good choice of dishes and it was nice to see some new ones I hadn't tried before. Food was lovely, good size portions and nicely presented. Even on a Thurs night the place was full so a good atmosphere to eat in. The stand out factor though was the staff! I didn't catch his name but the main man was informative, friendly and funny. He made us feel welcomed and a little bit special. We will definitely be going back!
Gina Coates . 2021-09-17
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Really good food, probably one of the best around 👌
Barry Smith . 2021-08-22
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Great food, friendly staff and good value.
Colin Carpenter . 2021-08-05
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Great food and great customer service
Michael Maynard . 2021-06-24
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Am lucrat acolo sper restaurant
eugen luca . 2021-05-21
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I really like the food from this restaurant but I think their delivery service is very poor. I had to phone twice and was told it had just left so would be there in 10 minutes but my order was nearly an hour late! In future I will pick it up myself. It spoiled my husband's food as his had arrived on time from elsewhere.
Julie Nicolai . 2021-02-14
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Lovely food bryiani was so good
Trudie Gostage . 2021-01-12
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Good chicken tikka but customer service is poor and didn't enjoy my time with friends at this restaurant
G6 Sierra . 2020-12-12
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I have always found the food to be extremely tasty and of the highest quality. The menu offers a good variety of choices. When eating in the service has always been really good.
owen page . 2020-12-12
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Regularly use Elaichi for take away. Food is always outstanding, service friendly and professional. In an area full of excellent Indian restaurants, Elaichi stand out for me. Great range of dishes, full of flavour, and superbly presented. If you enjoy Indian food, I fully recommend these guys.
Matt Conlon . 2020-11-06
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Friendly staff, good food. Socially distanced tables. Would recommend.
Linda Carter . 2020-10-17
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Had a takeaway tonight - wanted to cut meat out so tried the Vegetable Passanda - it was amazing! Everything else was delicious too and the person delivering was really pleasant too - love this local business.
Catherine Shiner . 2020-09-30
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Family favourite for takeaway. Reasonable price and excellent quality food
Matthieu Pinel . 2020-09-23
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Good food good service well priced
Andy Hopper . 2020-08-21
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1 hour 45 minutes to deliver takeaway
Stevo . 2020-06-27
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The food is good, however the service is not very experienced attending more than one table per night...
Rosa Hernandez . 2020-02-25
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Great food ..great staff ....great value for money 👍😃
Jayne Harvey . 2020-01-20
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Really nice food and lovely service. The bottomless menu has everything you could possibly want!
N Liu . 2020-01-18
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Tasty food! The service is good too
Kara Harris . 2020-01-12
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Awesome service, excellent food. Made for a fantastic family event!!
Ian Montague . 2020-01-04
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Food was very tasty and service was ok
Wayne Matthews . 2019-11-20
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Nice restaurant and staff are great
Frances Farrelly . 2019-11-02
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Excellent meal. Best i’ve had in years! Freshly cooked and piping hot. Lovely staff. Will be back!
Sandy Payne . 2019-10-21
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Fabulous food and really, really friendly and helpful staff. They gave great suggestions for food and accompanying side dishes. Their "specials" all you can eat menu is a great way to try lots of different dishes and find a favourite. Highly recommended.
Matthew Wiacek . 2019-10-08
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Rubbish delivery... Recipes lame... And cold... Try to support local businesses... But dire food delivery and surely delivery people.... Disgusted at attitude ceylon chicken as hot as a chicken masla... Terrible
Scott Adams . 2019-09-15
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Highly disappointed. It took over an hour and a half to get our main course, I think partly due to 2 parties being in the restaurant and therefore we were completely ignored. Ignore the majority of reviews here. Would NOT recommend.
Josh . 2019-08-23
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Just got home from experiencing the all you can eat menu! All I can say is how impressed I have been from start to finish. Friendly welcome, prompt drinks and the food was really really good. Great sized portions as well so you could try a couple of dishes without over indulging! 5 stars and I’ll definitely be going back. Thanks for a great evening!
Richard Sutton . 2019-08-21
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Went for the first time on Saturday with the missus. Excellent service and food, I have absolutely no complaints and will be back !
Simon G . 2019-07-22
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I'm a regular Elaichi customer and always found the food amazing. The meat is always of a high quality and the flavours are excellent. When myself and the others fathers are out, we always end up in Elaichi. Beer, great service and amazing food 👍
Reviewer . 2019-06-07
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Always good food and friendly service
Duncan Clark . 2019-05-30
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Very good Indian cuisine foods are served here.
Kesavan Ganesan . 2019-05-14
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Went for Sunday buffet , nice food good quality, standard reflected price. Would use again for special occasions. Watch for added extras on bill.
Sandra Andrews . 2019-05-12
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Great food good value, friendly service
Jennie Mackrow . 2019-04-01
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Seems to ways be a problem with delivery time. 1hr 55 minutes two phone calls and no food. Twice promised I'll give you a good discount and that is never fulfilled. I appreciate it can be busy but they are reluctant to apologise and honour a discount at the point of poor service. Good food but it's not worth ruining your evening waiting. I will never use this curry house again unfortunately.
Phil Bonner . 2019-03-09
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Very disappointing evening out with my family. Understaffed, one elderly gentleman waiter kept running around like a headless chicken. Oily greased-up rice was served as biryani. Manager seemed very abrupt, stressed and disinterested. Shocking. If Gordon Ramsey was to inspect, he'd ask them shut the place.
YCL Member . 2019-03-01
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I think that they forgot us for a while so the starter took a while to come but the food was excellent.
kevin freeman . 2019-02-23
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Thank you again for a great meal chicken biryani was fabulous and husband loved his chicken Madras and keema nan was spot on will be back
Trudie Gostage . 2019-01-20
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Had a lovely meal my son said the curry he had was one of the best he'd had mine was great the staff very good it was very clean I will definitely be returning
Tina Dowle . 2018-12-24
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As far as my memory goes, the curry here is the best I've had in England. Haven't had a curry with such flavour in a long time. Highly recommended 😊
Thomas ervin-dowle . 2018-12-23
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Probably the best Indian I have ever experienced. Great for delivery, but also great service and friendly when eating in the restaurant.
Kieran Kniveton . 2018-08-09
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Appalling service. Ordered 2 curries and 1 Saag aloo. They sent out 2 Saag aloo and whilst eating they came and took one off our plates. The curry was tasteless and meat was tough as old boots. Would not recommend
Selena Perry . 2018-06-23
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ordered 2 curries and 1 saag aloo. They brought out 2 saag aloo by mistake and whilst we were eating our food a waiter came over and took 1 of the saag aloos off of our plate saying we only ordered one. Granted we did, however, this was utterly disgusting behavior especially when we had already started eating. To top it off, the curry was bland and tasteless and the lamb was as chewy as old boots. Will not be revisiting
Selena Perry . 2018-06-23
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Another nice meal here with good service
Dave Chard . 2018-06-10
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avoid this restaurant..... awful service, food absolutely discusting and over priced... rip off
Mark Boxall . 2018-04-08
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Great food, you have to book as very popular
S C . 2018-04-06
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It was Quick service & really delicious food. 5/5
Fida Aziz . 2018-03-31
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Poor service,dont be fooled into set menu like we were, also pray larger party won,t arrive while your there as you will be completely ignored by staff,will not visit again!
Ian Burns . 2018-03-30
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One of the best curry’s I have had will go again
Andrew Williams . 2018-02-14
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The service was very slow. We paid for the starters and got rushed to finish them as our main course was coming. The main course was really small. The restaurant itself was ok if you like nice lighting etc. Restaurant was extremely cold and really small. Food and drinks were completely overcharged for what you get. Will not be going again should of went to McDonald's instead
Dan Law . 2018-02-11
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Amazing food and service! I love this place!
Stuart Jordan . 2018-02-02
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Excellent buffet weekday evenings.
Sheena Bassett . 2018-01-24
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Very nice curry. Excellent service.
Matthew Cates . 2018-01-20
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Excellent food and service. Always eat here when in the area. Whether it's a takeaway or eat in.
Nick Stiles . 2017-12-31
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We went for supper. Go for the "all you can eat" deal! The portions are perfect for sharing and getting to taste many dishes... Then order more of those you liked! Be warned... as soon as you sit down you are offered poppadoms and "chutneys"... they are NOT included in the deal and charged extra! However, eating that whiles away the time til your cooked dishes arrive.
Gene . 2017-12-08
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Food was very good, buffet meal worth the money, great friendly staff and helpful service.
Kiran Ddw . 2017-11-30
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Wonderful food the best indian food ive ever eaten and wonderful service friendly staff
Dawn Pawley . 2017-10-01
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Lovely food, just lack of traditional desert menu
Saj Ulldin . 2017-08-27
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