El Mexicana in Swindon

The burritos have a lot of rice in them and not a huge amount of cheese, but I must say I disagree with all the bad reviews on here! They weren’t necessarily bad, they probably weren’t the most flavoursome burritos I’ve ever had, but they weren’t bad either. I would go back if I was in the outlet and wanted some lunch. I liked that you could order through the touchscreen which means you can customise your order as you see fit.

I recently visited El Mexicana Burrito Shop because they display a halal certification, which seemed reassuring for anyone looking for halal options. However, I was very disappointed to find that they keep pork products right next to the halal food items. This proximity raises serious concerns about cross-contamination, making it uncomfortable for anyone observing halal dietary requirements. Claiming to be halal while storing pork in the same area is misleading and shows a lack of respect for halal standards. This oversight can be deeply disappointing and even distressing for Muslim customers who trust the halal certification as a mark of assurance. If you’re looking for authentic halal options, I’d recommend being cautious about El Mexicana Burrito Shop’s setup and possibly avoiding it unless they take steps to handle pork separately and more carefully. It’s essential for places like this to take food safety and religious dietary needs seriously, so customers can dine with peace of mind.

Took over an hour to get here, and arrived cold and order was wrong

Rice tasted disgusting, barely any meat stuffed with rice and there were barely of the toppings I ordered.

Food never showed up after 2 hours, claimed it was delivered but wasn’t. Will be avoiding at all costs in the future.

When paying over £8 for a wrap you expect the correct filling and enough of it so it doesn't just taste like rice and wrap.

Raw churros, ordered a large slush, told it was large but looks like they only serve 1 size cup and cup was tiny. Burrito was ok but quesadilla chicken was poor and had a bit of Grissel or bone in it. Well and truly put off coming back again.

Hardly any slaw and should label what order is which

Order was over an hour late and when it turned up was the wrong one. The driver took it back and I waited a further hour and half before it was sent back. Barely any protein in it and nacho cheese hasn’t been available for months on the menu

Terrible. For £17 per meal, I’d have expected to get better than what was delivered, cold chips I could deal with, my partner ordered the pulled pork and I the beef, as I write this I’m still not sure who had what as both were just 95% rice and beans.. I’ve smoked fatter cigars than the burrito size that arrived.. The can of sprite was cold.. so it’s not a total write off for a Wednesday night delivery.

Please ensure to have change if you're doing cash transaction, was a bit disappointed when staff said it has to be exact change!

Pit stop while shopping. Ordering difficult as it was via a touch screen. Order ready in minutes. Nachos were great. Warm cheese was a hit.

burritos were ok but the churros were terrible and they gave us the wrong sauce

I paid for my food and after 20mnits they are telling me that they don't have mex wings And said they will refund me After trying for atlis 20 to 30mnits more to do refund lady spoke to me being a manager from the cashes phone and told me we are company. Don't worry you will get your refund next day morning but I'm waiting since 20th for my refund. This is a scam fake company. I don't know how come outlet can keep this company.

Absolute shambles! I would give a minus rating but sadly not an option. My friend and I placed an order on the screen for identical naked bowls. After 30 minutes wait I enquired where our food was and was advised it was ‘on the way’ so I waited at the counter. Whilst I was waiting many people were complaining about the wait and the chap behind the counter suggested to the female, ( who appeared to be in charge), that they shut down the ordering screens to allow for them to catch up. However she said no and other people continued to order. After 45 minutes our food was finally served, however the two bowls didn’t even resemble each other despite them being the same order. One bowl was only a quarter full and when I questioned why, I was told that they had run out of food!! Did they really think I was going to pay?! I declined the food and demanded a refund. Other people also got fed up waiting with one chap coming to the counter to say he had gone to another food outlet, ordered the food, eaten the food and his order still hadn’t been done. He was not the only one! So many people were demanding a refund because of the wait and lack of food. This food outlet is not fit for purpose and Swindon village should seriously consider removing them and replacing with a company that can actually provide food and within a reasonable time.

Excellent delivery service fantastic food very tasty would recommend it

Below average burritos. The veggie burrito is particularly bad, and the chicken is a bit better. Medium sauce is tasteless. The veggie burrito is mostly full of rice. The child’s portion is a hilariously tiny burrito, and a big portion of fries. I wouldn’t wish these burritos on my worst enemy.

Easily my go to place for a delicious burrito and loaded fries

The first time we have tried this food outlet. It was lovely and tasty. Just what we needed. We went there at 11.30 and it was very quite for a Sunday which suited us.

Card machine was playing up and order wouldn’t go through. Told they can’t make up my food until it clears, even though it was pending at my bank. Decided to cancel order, the manager gave me his email to contact if the money goes out, which it did! 5 days after emailing, still no response.

I paid for extras - sauce and guacamole but never got it

Ordered fries, didn't get any fries

Stopped in for a quick lunch (burrito bowl with mixed carnitas and veggie chili) and it was the blandest, most boring, least inspired meal I’ve had in a long time. An egg and mayo sandwich from Tesco has more oomph. Honestly, should’ve gotten that - and paid 1/4 the price. The staff was very sweet. Abysmal food is not their fault but the management of this establishment is more suited for dog food production.

5 small cubes of chicken when you buy a naked burito,missing the guacamole . They don't pay attention or care with online orders.

This is, hands down, the best place in Swindon to get a Burrito from. Unlike other places, this restaurant packs their burritos full of your desired filling, I was genuinely shocked at how dense and heavy it was when I initially picked my order up, so you're definitely getting what you pay for. Their Mexican fries are beautifully seasoned, and their portion sizes are incredibly generous in comparison to most other places around town. Overall, I would highly recommend stopping by here if you're in need of a filling meal in a hurry, I will absolutely be ordering from here again.

Amazing burrito, wish I had ordered two

At this point, shame on me. I've come close to writing this place off in the past but this time, I'm done. ~£16 x2 on beast burritos that may as well have both just been rice. It's clear the staff have been given instructions to do this kind of value cutting. It's not the first time or way I've seen them do this. I'm done.

half way through it's just rice. pitty I can't add a photo to show

I couldn’t believe my eyes! I ordered an XL beef Burrito costing an eye watering £17 and then whilst they’re making it in front of me, instead of adding the beef to the burrito, they placed it into a little sauce cup and then placed it onto a scale!! When placed in the wrap you couldn’t see it! It really was so insignificant I had to speak. I was told they add 120g of beef! It’s like ordering large cod and chips and getting a cod bite! Pathetic and an absolute rip off. 5 years I’ve been eating here and it’s always been ok, not amazing not bad, ok, but never ever spending money with these rip off merchants again

Burrito and churros were amazing 😻. The quesadillas and loaded chips were not great

Ordered grated Chicken Burrito Ball (limited options), got the smelly chicken which tasted horrible. When I made the staff aware of it she says this chicken smells like that only. 🙃

I did not like the burrito. No taste. Great service and atmosphere.

Didn’t receive half my Order, let’s hope just eat refunds me !

Food not worth the money - ordered a rice bowl, extra meat. I would shudder to think how much meat is default. Food is bland, has an awful aftertaste. I could make better food with my eyes closed. Go to the subway next to this place - don’t make my mistake of trying to be “adventurous” whilst eating out

Ordered a burrito, delivery was quick and food was hot, however I requested beef chilli, mexican beans and rice, paid the small charge for large but what arrived was a standard size which is not a big thing but it only had rice and beans in it, no chilli.

Absolute joke. Flavor, portion size, time it took to get the food.

a whole hour and 10 minutes late. plus they kept changing the time on expected delivery

Food diddn't turn up, no refund given as yet, avoid if possible.

it wasn't delivered and can't get hold of the restaurant

Have been a regular customer but it has been horrible since last few times. I had paid for guacamole but it was not given. Toppings were too less. It was rather dry. Today I found a hair inside my burrito bowl!

I'm not one to leave negative reviews but honestly this has got to be the poorest quality mexican food I have ever eaten! Cheap cash & carry ingredients, bland and underwhelming food and portions are small. Nothing fresh or healthy as they claim. Request to the team that please take this feedback constructively. You have a good location but in an attempt to maximise your margins you are cutting corners e.g. on your menu you show Harrogate mineral water but I got given some cheap cash & carry branded water. Your tortillas were hard as a cracker and chicken was tasteless (as if it had released water). I will not be returning and feel like im doing a public service by letting people know that there are better / reputable eateries in the foodcourt, please take your business elsewhere.

Missing our milkshakes, but food is amazing

Always great food from ElMexicana Thanks

I had an XL La beast. It was tasty. However I was left a bit disappointed. There just seemed to be not enough meat. I was left full...... Yet unfulfilled.

Chips undercooked, churros undercooked. Missing guacamole and cheese on order. Definitely better going into buy rather than delivery

Derek you are a star and you know how to deal with loyal customers. Food was big portion and always tasty. You are the best skilled manager ever. Just eat should learn and stand up i just hate them more and more . You made our day up. Thank you so so much for all your hard work.:)

Friday afternoon, only customer, quick service from the one member of staff present and the ordering is easy. Unfortunately this was the most bland burrito I have ever eaten. Was very much looking forward to my XXL with rice, chicken, black beans, hot sauce, guacamole (paid extra for but couldn't tell there was any in it) and the salad trimmings, but it wasn't the taste sensation I was expecting, have had way better from other chains. I took it home to eat later, so couldn't say anything to the member of staff, but feel I probably won't go back.

There was mainly just rice and slaw in the burrito, hardly any meat or sauce and the food was very cold when it arrived

Food was bland, milkshake was missing and the driver couldn't be bothered to actually deliver it to my front door.

The taco I had was very good and the vegetables were very fresh.

delivery time just kept getting put back, would rather know from the start it's going to take double the time said. also added Guacamole at extra cost and didn't get any.

Avoid this place at all costs, unless you want severe food poisoning! My 22-month old daughter, husband and I visited this place on Saturday late afternoon. We ordered a kids burrito meal and chicken quesadilla and have all spent the entire week so far suffering from food poisoning. This is not an isolated incident. Having spoken to a few other friends who have also visited El Mexicana on separate non-related occasions, they told us that their families had suffered from food poisoning too. If I can help to prevent even one other person from suffering the terrible ordeal that we went through, that would be the only positive from this experience. P.s. if you still want to take the risk, the food is bland, under-filled and grossly underwhelming anyway. Good luck.

Worst burrito I have ever had. This is one place I will not be returning to.

Hour late no explination, cold food, burrito,s were mainly rice, no meat in either.. would avoid

I ordered fries with my burrito there are NO fries !!!!!!!

Told it would be here at 6.15, 7.30 it rocked up!

Wrong food delivered, things missing and all of it arrived stone cold!!! Don't order from here! I certainly won't ever be again!

Used to be good but gone down hill. XL Burrito wasn’t big at all and smaller than I’ve had before - wouldn’t want to know how small the standard is now! Wasn’t given enough meat, burrito was mostly made up of the rice, dry as they didn’t put a lot of sauce in (also paid extra for medium sauce) and the beans were still quite hard. Disappointing, especially as I used to like it here.

Cold.. even tho the restaurant is close. Filled with rice and barely any meat.. considering that u pay extra for pulled pork.. its kinda disappointing...

The tablets took out a human and customer service aspect completely... While the food was nice the black beans were still hard and ruined the meal for me... Really nice drink and the flavours of the food were good but I won't be eating from here again unfortunately it lacked the human touch and I'm not willing to get sick from raw beans...

So dry!! Not pleasant food like normal and delivery time kept getting later

First time very enjoyable and very filling would definitely order again x

Objednali sme si quesadillu s kuracim masom, dostali sme vegetariansku. Ked sme to reklamovali obsluha nam len povedala, ze takto to bolo v objednavke. V XXL La beast je minimum masa tiez bolo objednavane s beef chilli. Neodporucame.

ordered a veggie burrito and a pulled pork one. the veggie burrito had MEAT in it mostly at the very bottom of the burrito. my partner, who has been a vegetarian for YEARS, started eating it as it was supposed to be veggie then noticed the meat inside half way through. Also no dip for the churros we ordered. Only got a measly refund of £6. Very disappointed and not acceptable.

All was good and tasty. Beast was BEAST :) and delicious. Thanks

Everything is good and delicious

I just ordered my lunch here. I waited about 30 minutes as the order got lost on the system (need to probably check that out) as I got my food the order was completely wrong but I was hungry and didn’t want to waste more time sending it back, I took a bite and realised the chicken wasn’t cooked! Do not eat here waste of time and money. Sort it out.

The burrito was a total abomination to my senses, you need to fire the person who Is just chucking tomatoes ketchup everywhere, and I've tasted better cheese from my toe jam, although the churros were lovely. I am not upset I am outraged, so I have decided to choke myself on your stale chips

Never had a burrito that was both dry and mushy, until I ordered from el mexicana. Ordered extra guacamole, got one cube of avocado. Not much flavour or variation of fillings. Two burritos ordered and barely ate one. Avoid. Churros were also very chewy. Very disappointing, I will not be ordering again.

Food stinks...especially their chicken...stale food

Excellent customer service from the manager Derek. Thank you very much. Food is always delicious:)

Arrived a little late so it was a shame the food was cold

Food delicious as every Friday :) thanks

I have been charged and I haven’t received my order I’m waiting on you’ll to refund my money back and till now no one got back to me it’s been 3 days

I ordered a XXL la beast burrito with supposedly chilli beef, but mainly filled with mexican rice and beans. Very disappointed, won't be ordering again from hear.

When paying £15 for a burrito you expect a lot more - wasn’t worth the money at all very over priced

Burrito very bad , It's not very stuffed, it's very rice and it's dry

Previously food has been spot on, recently the orders have has never been received correctly and its only 2 burritos and fries we are ordering. Always missing items or the wrong item added

El Mexicana food always great. Thanks

Food was freezing cold driver was at restaurant for over 40 minutes! Food had been made 1 hour before delivery too

Quick delivery great food nice and hot!

My son just addicted to ElMexicana :) Great food

Really bad Mexican, Burrito was dry and none of the extras I asked for were added even though I paid for them. Hate leaving a bad review rarely do, but this was expensive and not worth it .

Fantastic we got our churros and chocolate sauce. Thanks very much. Happy day. Everything is great

Again there is something that they cant make and it is the Churros. Why????? Can you just explain why? No sugar or eggs or what ? Will it be time when we can get everything we want ???

Pls El Mexicana get some chocolate sauce for churros it has been now weeks you dont have any... :( Food like always is great :

Everything was piping hot and absolutely delicious. The burrito was stuffed to the max and the loaded nachos were definitely loaded. Will 100% be ordering again in the near future.

Burritos small in size for price, very dry despite asking for sour cream and lacking in flavour compared to others we have ordered. Food arrived quickly just a little bit disappointing

Quesadillas were delicious as well Burrito.Everything was great as always. Thanks.

Really good food. Will definitely order again

Really nice filling food, had the burrito and nachos, nice sized portions too.

A really lovely chap delivered 25 minutes after the text message to say my order was on its way. It was cold tonight and the poor chap was on a bike so my order was cold

2nd time in a row Restaurant has not got Coca Cola classic can. Why????? Fries are cold more than likely because they put the cold Fanta next to the hot fries so it cooled down. Not a good service today very disappointed :(

I have pre-ordered this meal at about 16.15 for 18.00 delivery time and after 15mins late I have called the restaurant they said driver was late but its on way. Interestingly tracker was switched off so could not track the order. Driver arrived 33mins late and when I asked why he was this late he said it is not his fault. I believe he lied as i couldnt track the order. I have ordered other food as well and i could track them . Very weird just eat should train their drivers a bit better.

Arrived on time. But food was stone cold

Did not get the order we ordered. The driver did not want to know. So had to chuck it away.

So since last Friday price went up by £1 for burrito meal now you pay £14.50 and looks like the burrito size got smaller. We have to re-think or order from somewhere else also take off taco from menu another bad thing.Sorry :(

Everything was great but put the TACO back in menu pls :)

Great food just a tad cold by the time it reached us.

I order this for an ASAP delivery. It finally arrived, nearly 3 hours later. I have already submitted a complaint asking for compensation for this appalling service.