Based on 636 opinions finded in 2 websites
Based on 636 opinions finded in 2 websites
Nº 6168 in 7028 in City of London, Westminster
Opinions
The truth is that the hotel is half decent, and for what there is in London it is not bad, but you have to keep in mind that they ask you (apart from what you have paid for the room) for a deposit of 300 euros (I don't know why), which when you check out they will return it to you. This way of making the deposit the first time I see it… and I repeat, you have already previously paid for the accommodation. This creates, without a doubt, great distrust in the client, since they do not understand why you have to deposit your money by freezing nothing more and nothing less than 300 euros.
Raul Jimenez . 2025-01-19
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Great service. Great location. Nice modern rooms if a bit small.
Matt M . 2024-12-29
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We have stayed at ESH several times. The last 2 times have been a disappointment. Problems with heat and the bed. They have a coffee station in the lobby in the evening they said they ran out of milk. The next evening still no milk. The person at the desk said the expected delivery of milk hadn't arrived. Why couldn't an employee walk to a store and get a bottle of milk?
Support . 2024-12-14
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Great location, 7 minutes’ walk from Victoria station and ideal to visit this part of central London by foot. Staff, and here special thanks to Nafisa, for taking great care of my stay. Room was quiet, high ceiling, luminous and even bigger bathroom. Technology was on point to add every bit of comfort to the stay. Having a mini bar and breakfast is always a plus :) Thank you and see you soon
khooshal . 2024-12-07
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The hotel was very clean. In a great location. All that said, they claimed they had a restaurant on the website. It was in fact a sort of restaurant. Breakfast that was continental. Anything more- room service, etc- was from a nearby restaurant takeout delivered in a box. Rooms are small. Light system a pain to figure out and no cable tv. No iron in the room. Not a great experience
Cathy S . 2024-11-24
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Stayed here during a business trip mainly for the location. It’s clean enough but the room they gave me was extremely tiny. I know a colleague who was staying in another room said her room was bigger than mine, but not by much. I’m not a big person (5’2”), but I felt very stuffed in that room. As soon as you open the door, the bed is in front of you. There is no other furniture besides a night stand, because they simply cannot fit anything else into that room. You can practically roll off your bed onto the toilet. I personally also thought the staff wasn’t as friendly or welcoming as I expected, which was a bit disappointing. They assured me that I would receive a copy of my folio in my inbox after I checked out, but didn’t receive it and had to call them internationally to remind them to do it (I’m still waiting for it…). For a short stay and for business, it does its job, but it wasn’t my favorite stay in London (and I travel there regularly).
Christine Lim . 2024-11-13
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An absolute gem. Beautiful hotel in a great location, really comfortable rooms with all the tech you could ask for! Very friendly service from Bruno and the team. Would highly recommend
Will Ellison . 2024-10-31
MORE AT Google
Outstanding place, highly recommended.
A A . 2024-09-08
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Posh hotel in great area. Room was micro small for the money though quite luxe. Staff were aloof. Balcony was great and worth the extra $$.
Michael Southam-Gerow . 2024-07-11
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We really enjoyed our stay here. The room was nice. The hotel was quiet. We really liked the staff. My only complaint is we thought the bed was too hard. I am used to a firm pillowtop but most hotels don't compare.
Laura Sellars . 2024-07-04
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Wouldn't recommend. Rooms too small. A couple of the front desk staff were very snooty. Had to ask for towels as there was one in the bathroom for 2 guests. Only chose this hotel for location.
Debbie Lough . 2024-07-02
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The staff was helpful and friendly except when we were leaving on June 8 in the morning. The man at the front desk watched 68 and 76 year old people struggle to get bags down the front steps. The breakfast is not a good value. Unless you have an early start, go around the corner to DDK's. The location is GREAT - an easy walk to Victoria Coach Station and Victoria Station. The thing that was difficult to deal with was the room size. I didn't expect a large room but I didn't expect a broom closet. There was barely enough room to walk around the bed. Stay further out or pay more. I can't recommend the hotel.
Elaine . 2024-06-11
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Nice location but rooms were tiny, especially the bathroom. Not sure what qualifies this as a 5 star hotel.
Michael . 2024-06-09
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We had a lovely stay and would come back and refer friends. Only one thought for improvement, there could be another towel bar or hook for rooms with two people.
Randal Branham . 2024-05-30
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The employees were very nice. My only complaints were the room size and some of the high tech features. I would have preferred not to have a tv in the bathroom mirror. It made it more difficult to shave even though we never turned the TV on.
Dan X . 2024-05-25
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New renovated hotel, walk distance to Westminster and the Big Ben.
lino olivieri . 2024-04-30
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Rooms are extremely small. The breakfast basic. Price on average
lino laino . 2024-04-25
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Great location an service. It was clean and well run. Rooms were small with no chair and electronic control panels took a day to get used to it.
Chuck Morgan . 2024-04-22
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Great hotel, clean, service was great. King bed rooms are small, not a lot of space for luggage.
Luanne Kuna . 2024-04-18
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Wonderful stay. Friendly staff.
Robyn16LV . 2024-04-14
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The place is very nice, quiet and close to Victoria station. Nice bed and linens. The rooms are very small with little to no counter space or luggage space. And it’s a bit too hi tech for me. We also asked for a wake up call on our departure date but never received it…
jeannine barr . 2024-04-01
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Never seen a hotel room with so many gadgets. Comfortable room, although quite small, as often is the case with London hotels. Nice view over the square. Nicely decorated. I enjoyed my stay. Update 27/03/2024: stayed here again after a few years. Still very nice hotel. Very clean and comfortable. Very good service. Perfect location, next to the station. Nice also for a quick 7km run via Buckingham, St James part, Parliament, Thames and back. I would not hesitate to stay here again next time I'm in London for work.
Alfonso P . 2024-03-27
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Great location, rooms are small compared to other countries
Paolo Bestetti . 2024-03-26
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We visited London for the first time and we found the Eccleston to be a fantastic hotel in a perfect location. The staff was professional and friendly and really helped out when, upon our arrival, we found our room to be quite warm. The location could not be better being a short walk away from Buckingham, Westminster Abbey and Hyde Park. Not to mention being close to Victoria Station for the Underground or buses. We will definitely return to London and to the Eccleston Square Hotel.
Mark Gauthier . 2024-02-17
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Absolutely perfect for a hideway night near work!
Tania Borges . 2024-02-16
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Outstanding in every regard. I cannot imagine staying anywhere else while in London. The location, staff, amenities, and thoughtful comforts leave absolutely nothing to be desired. Truly 5 stars - well done!
E G . 2024-02-14
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Absolutely brilliant, lovely rooms very clean, staff very polite, what a hidden gem.
Nigel Fielding . 2024-02-08
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Das Hotel sieht online eigentlich recht modern aus. Es ist auch ziemlich hightech ausgestattet. Aber das wars auch schon. Die Zimmer sind so klein, dass man die Tür öffnet und im Bett steht. Schuhe und Koffer irgendwo hinstellen ist schwierig, da man immer wieder drüber stolpert. Deshalb müsste man seine Sachen in einen Schrank räumen, der aber für zwei Personen viel zu klein ist. Es ist schon recht sauber, aber mit 5 Sterne hat das absolut nichts zu tun. Es gibt Shampoo und Duschgel in Flaschen die noch etwa halb voll waren und ein Stück Seife ohne Schale. Also kein Hygiene Päckchen mit Wattestäbchen oder Bodylotion oder ähnliches. Allgemein ist alles so eng, dass man nichts ablegen kann, wie z.B Anziehsachen nach der Dusche oder Handtuchhaken. Wir sind keine dicken Menschen, aber fallen halb vom Bett. Ich glaube die größe ist 1,40m? Das einzige was cool ist, ist die Hightech ausstattung mit den den Lichtern und einen großen Fernseher wo Spotify, Netflix usw funktioniert. Aber ist nicht so gemütlich, dass man sich hier länger aufhalten würde. Ich empfehle das Tower Suits by Blue Orchid Hotel in Tower Hill. Hat den gleichen Preis und dort bekommt man alles für 5 Sterne wie es sich gehört und fühlt sich richtig wohl :).
Lisa . 2024-02-04
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The staff was amazing- so accommodating! My room was spacious, clean, and comfortable. Overall, it exceeded my expectations. I will definitely stay here again!
Eric Pilkington . 2024-02-03
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Nice stay, great location from where to explore London
Robert Milburn . 2024-02-01
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o ambiente e bonito, mas os frequentadores nao sao amistosos e se voce quiser conversar va com alguem...achei muito caro perto de outros pubs ate melhores