Eatzen in Carmarthenshire

Lovely food from this restaurant and takeaway

Took our friends to Eatzen for all you can eat buffet.They were really impressed.We ordered so many starters our main course was only 1 x mixed veg 1 x sweet and sour chicken and 1 special fried rice..Starters were fantastic once again Thank you Huazhu family and staff for a lovely evening

Love it, always excellent food. Plus only 5 minutes walk from my house 🤪

Food was very good as usual. Fast service and always well worth the visit.

Arrived and told the lady working that we had a table booked for 5 of us. She was sat down, didn't get up just pointed to a table in the corner after a few minutes she came over and we said we were still waiting for one to come but she still continued to move the table away and said ill move it back if she comes. Ordered drinks and asked for a normal menu because one of us couldn't eat the all you can eat menu she said no you all have to have the same menu if you want the normal menu you can sit on another table. No understanding or any empathy towards the person in our group who had a medical condition that prompted her to ask for the normal menu. Horrible attitude towards us for the 10 minutes we lasted in her restaurant. Let her know we were leaving and didn't seem bothered about it..customers are not a priority.

Booked here for food tonight,went in sat down there were 4 of us, three of us wanted the set menu,1 wanted to order from the menu ,as there were dietary requirements,,the woman serving us wasn't willing to accommodate her needs and said if she didn't want the set menu she would have to go onto a different table to order hers,hasent to say we all left with out purchasing anything,this woman needs restraining,if businesses can afford to loose over £120 dont moan when u don't have customers through the door,

Went with our friends for wedding anniversary dinner .Thoroughly enjoyed.Crispy Duck was fantastic, salt and chili ribs, skewer satay mushrooms,2 types of soup were all lovely.Main courses including sweet and sour chicken crispy beef ,prawns with ginger and cantonese ribs were great.Really nice food

Excellent food, friendly staff and a quite and friendly atmosphere, a very nice place to eat.

Food was delicious however, the service was so poor. It was evident that they had a huge amount of take aways to deal with but this had a huge impact of the service provided for guests eating in the restaurant - it took 2 hours to have our starters and main meal served! Also, if you are considering on visiting here with children (my child is aged 6) be prepared to pay £15 for eat as much as you like. When I asked could I just order something small off the main menu - the staff told me that if the rest of the table were eating from the eat as much as you like menu my youngest would have to have the same as the others. My little girl eats tiny amounts and felt that the cost of a 6 year old eating was extremely unreasonable but was left no other choice to pay this.

She sneakily Tried charging us extra for wasting food however we didn't photos in this review prooves this. When asked what the extra charges were for she became rude and aggressive and gave me the charges back shouted at me in the middle of the restaurant everyone was looking at her. She was rude and out of order absolutely no need for the palaver. Un professional and out of order Also waited 30 minutes whilst eating for top up drinks , then tried to hurry us up eating our meal to squeeze more customers in The beef and mushrooms were very salty the lady was rude and abrupt when we politley asked for a replacement . Also they do not have a children's menu expected 4 children from a nearby table to order off the buffet menu when the cleary would not benefit from it and would have cost 18 pound per child . Very rude manager the other staff are pleasant. No consideration for children diners and just rude I shall not be returning plenty of alternative restaurants who treat there customers properly in the area Quite dissapointed as I've been a regular customer over the years

Owner tried sneaking extra charges for wasting food We did not waste food I've taken photos to prove this She became rude and aggressive whilst shouting at me like a doormat in the middle of the small restaurant Completely un acceptable She threw back the money she overcharged when I said I'm taking photos and placing a honest review online The beef and mushrooms was extremely salty we asked politely for a replacement I waited half hour for a pint of flat cola during our meal She kept rushing us all evening so she could fit extra customers She complained about me bringing a bottle of spring water as the tap water they serve is always cloudy I cannot drink it She tried charging 18 pound per head for young children and the menu had nothing on there to appeal to young children caused a palaver and stressed one of the children out Shortly after leaving I had an upset tummy Completely destroyed my evening It's a shame I've been a regular customer for years , I shall never return plenty of decent places in the area to eat out that treat customers politely Note pictures are waste from 2 people that include starters and mains

Great venue in the village with a good choice of food for the price.

Book a table sat down ordered spare ribs satchichen seaweed off the all you can eat waited 40 mins arrived cold and little then waited to order our mains after 50 mins wait .the owner took our order told us only one portion each in a bad look we ask how long for the wait 40 mins wait , we said we will leave and settle the bill she made us pay £42 she was horrible to us this is a rip off please be careful keep you waiting for hours it is a rip off we will take this place to a small court we want our money back this is not fair I work hard for my money please be careful with this so called restaurant. Thank you to all you honest people for looking at this review, Jest be careful.

Nothing special at all. First and last ever visit for us. Heard good things but, as I suspected, it's only good if your experience is limited to Pontyates and you want to stuff yourself with cheap, frozen stodge. Flat pint of Coke, orange juice tasted like it had been stored somewhere warm for too long, photo on the menu shows proper fried squid but you actually get rubbery frozen strips poured out of a bag. Chips were the cheapest of the cheap frozen - and cold, and the building could frankly do with being demolished. They're even too stingy to employ one decent member of staff or give you any condiments on the table... Not even a bit of soy sauce to go with your (stone cold) prawn crackers. Very very basic.

Avoid if you want to eat with friendly service…. The lady who serves is rude and makes you feel uncomfortable the whole time, it’s eat as much as you like but if you order food she gives you the look of death. No manners and not child friendly at all….. food it lovely but not worth the treatment you receive.

All you can eat, if you can actually get served within 2 hours and get the actual meal you ordered. Mothers day meal was an absolute shambles, wrong drinks, no drinks, slow service, RUDE! Wrong meals given to the majority of the party which ended up in a 6 year old being given chicken in chili sauce, we were told it was sweet and sour, just a good job there were no allergies as this was just one of the wrong meals given. I waited an hour for my main and my noodles were cold by then. My husband waited so long that everyone had finished their meals and he had only had rice, despite reassurance that his meal was on the way. We had to refuse to pay until the meal was cooked and put in a takeaway box so he could eat it at home. Other sides never actually arrived. The woman in charge was the rudest person I have ever met, absolutely diabolical, I will never go there again.

Food was good as was the service. The atmosphere was a little bland, but it was early. Price was reasonable at 21.50 for as much as you can eat of starters and mains in 2 hours.

Been here few times before and has been fairly good but last night wasn't the best! The rice was dry and chicken didn't look right , anyway me and my partner have had sickness and diorhea and not well at all , it wasn't very nice at all and won't return again, I've had a lot better Chinese than this , I'll stick to my local in killgety the dragon Palace! Twice as good as here !

Amazing food service a bit on the slow side but worth the wait

Lovely food plenty of it order off menu until your stuffed ..also like that u could order a dish for 1 , 2 , 3 or 4 people which was really handy with starters which were fantastic..dont over do the starters though or you won't have room for the mains which are also great. We had a good mix as there were 4 of us. Singapore noodles fab bit spicy . 2 prawn dishes were fantastic, chicken skewers full of meat . Beef chow mein and Crispy beef all fantastic and plenty of it ..highly reccomended x £20 ph Jan 2024

The price has gone up to nearly £20 for eat all you can, but the food is still fantastic. Very large main portions but very tasty. The only downside is that there is only one lady (the owner) taking food orders. There was a large table being given priority and we waited 50mins for our starters to reach our table, whilst they were still taking orders on the phone for takeaways. We booked our table at 7:30pm and we were still eating at 9:35pm. Still great value and tasty food.

Went for a buffet with my wife .Last minute decision.Thorughly enjoyed both ate too much Starters were excellent duck was fantastic.Highly reccommend you book in advance

Absolutely the best Chinese I've had outside of Asia

We got a takeaway from here and the food was delicious and hot. Will definately go back.

Good tasting chinese food and plenty of it. Nothing we didn't enjoy. Service a bit erratic but otherwise good.

Amazing food, have eaten in and had a take away. Best Chinese locally

All you can eat menu for £20, incredible value these days. Food and service was excellent, atmosphere? Well, it's basic but adequate. Remember, it's £20....

Lovely food and reasonable price

Food was good, typical British Chinese restaurant menu & lovely staff. Good value & freshly made.

The food is really good even better than the New Garden in Aberkenfig if you have ever been there! It’s basically all you can eat for a set price but not buffet, the food is cooked fresh for you as you order it. I probably would have preferred to just pay for the food we had as it probably would have worked out cheaper but the food was really good so not to bad.

Great food and plenty of choice. Ordered starters and was offered the chance to order more. Ordered two main meals and rice and again was offered the opportunity to order additional meals after we had finished. Food was tasty and I will definitely visit again.

Pre Booked for 4 people.Thoroughly enjoyed .starters ordered and ate.So much starters main meal for 3 of us was 1 special fried rice ,1x chicken fried rice and 1 portion of fried mushrooms.1 person fullbup from starters.Cantonese robs were exceptional.Highly Reccomend you book first

We were staying in Wales for a week away and had an Airbnb in Pontyates so tried this place. The food here was sooo nice, best Chinese food I have ever had so we got it again later in the week, yes the lady there is ridiculously rude but I don’t think she means to be and it’s actually quite funny, food was on time and hot (only had takeaway so can’t speak about dine in). The place was weird as it was in an old pub that had barely been redecorated and was opposite 2 boarded up houses but when it tastes that good who cares.

Miss the starter's and go to main meals and don't sit near kitchen door

Outstanding food, 100% will eat there again.

Has food here last night Saturday 1st July! Absolutely stunning! We were a table of 3 adults and couldn’t fault the food! Plenty of it, even asked if we wanted to order more starters before ordering our main course! We could order as little or as much as we wanted! Would 100% recommend! The building and the room you have food in is nothing to write home about! But if you can overlook this and just concentrate on the meals you will not be disappointed! We will definitely be returning!

Food is always freshly cooked and very tasty. Would highly recommend.

This was my 4th visit for the all you can eat deal and it didn’t disappoint. Food was outstanding, service was quick and every arrived piping hot. Already looking forward to my next visit.

Very nice 👌 but a busy time being fathersday so had to wait a little longer for food but excellent

Excellent experience here and would highly recommend. Value for money is exceptional. Food was all good and really tasty and my girlfriend who hasn’t experienced Chinese too much really enjoyed her food too. Lady who owns the restaurant was very friendly towards me too which is always a plus. 10/10! From me and we’ll be back.

Ordered takeaway. Got home and its wrong order. Ordered sweet and sour pork and gwt pork chow mein. I said it twice. Also given Poppadoms (indian) instead of Prawn Crackers. Rice slodgy. Normally so nice... tonight just terrible

Visited on Sunday. First class service and excellent meals. The eat as much as you want worked perfectly with all meals freshly prepared. Not a warming tray in sight! We can’t wait to visit again.

Beautiful food Best Chinese around good portions.

One of those things… it’s the only take away in the area so people make do with what they’ve got. Customer service: Rude, confrontational & unhelpful. Food: subpar, usually cold, overpriced & a gamble wether you leave with the right order. Life really is a box of chocolates with this place… you never know what you’re going to get!

Food was nice but not too hot. Standard Chinese, not amazing. They were good with my allergy. The only menu was all you can eat which for us meant it was a very expensive meal.

Went with friends on Sunday 5th March for an EAT all you can buffetOne word EXCELLENT.WE ordered so many starters,2 different soups ,2 different pork ribs skewer satay chicken and skewer satay mushrooms spicy squid ,prawn crackers and seaweed.We also had crispy duck with all the the extras s well as pancake rolls and a bowlnof egg fried rice.So full we only managed crispy beef for main course.

Ordered a take away which I went to collect. Waited for 30 minutes, staff seemed very stressed and kept asking people what they had ordered. They asked me or should I say interrogated me several times as to what I had ordered. Spoke to someone who had waited 90 mins for a starter. Staff really rude and ignorant. Like a scene from Fawlty towers. I asked for a refund and walked out. Only reason I tried here was because lotus house was closed. Unbelievable how rude staff were but picked on the wrong one tonight!

Really nice food. Can get busy at times. But if you book you’ll be fine. We eat there once a month or so and have never had a bad meal. The food is fresh and served warm

We had a family visit from England and usual traditions is to have a Chinese. After a few disappointments from other chineses we tried eatzen and we were amazed by how fresh and nice the food was. Will be returning for a sit down in 2023 but having a takeaway to end 2022 and excited already.

Always enjoy the food here. Service is a bit cold, but the food is worth it

The food was good but they were incredibly busy so the service was very slow. They give you a two hour limit but after an hour and a half we were still waiting to give our order for the mains. Would eat the food again but probably take away not dine in.

Food was very nice and plenty of it. Service was good but found some of the staff a bit rude. Small room and are able to hear what the table next to you are talking about.

Been here numerous times never had a bad meal one of our favourite places to eat

We went for evening buffet on 22/09/22.Both my wife and I thoroughly enjoyed our buffet meal.Starters we had prawn crackers, seaweed, 2 types of ribs cantonese and salt and chilly .spicy squid and a lovely chicken and sweetcorn soup.Main course was crispy beef, mixed veg,satay mushrooms and really nice beef curry .We had egg fried rice with Main course.

Highly Recommend. Eat as much as you can and believe me, we ate as much as we could , food was stunning, definitely going back.

Very accommodating excelent staff (as isual) and the food was freshly cooked , hot , excellent. everything you would expect. Thankyou Eatzen !

Food was lovely, drinks were being poured from bottles (coke, lemonade)! Staff very ignorant and rude, not once said thank you or even cracked a smile. Such a shame

Lovely food but not worth the money absolutely disappointed as the workers are Rude and horrible 😢 felt like I was always being watched the whole time and people where just slamming the plates on the table absolutely disgusting behavior. I wasn't pleased with the table they where all sticky. The place was filled with people waiting for there food. Wouldn't recommend. #never going back to Eatzen

Having seen some of the more negative reviews about the service and the attitude of the owner we were nearly put off, however, the food reviews persuaded us to give it a try. Really pleased we did, I understand the comments re how busy it was with take away customers etc but this is / was a busy bustling restaurant which was full of diners on a Sunday evening. The eat as much as you can menu threw us for while so we ordered three of our favourite starters and the owner who was very friendly all night suggested we waited to order our mains until we had eaten those ( in case we wanted more starters I think ). These came very quickly and were very large portions of excellent food. When we had finished the owner asked us if we wanted a few minutes to digest them for which we were quite grateful. During this time takeaways were handed over and telephone orders taken but for us it was a welcome break ready to start again on the mains. Sure enough after maybe 5 minutes our order was taken and again large portions of excellent food were delivered quickly. This is a busy unpretentious restaurant but the staff were friendly and the food excellent so ignore the negative comments and give it a go.

food was good but the service was shocking, very abrupt and rude, learning some customer service skills will make the rating go up.

Fabulous food and plenty of it.will be going back very soon .

Little wait for takeaway foood. Once home food well packed and tasted exceptional. Good sized portions wont eat anywhere else! Top marks.

Good service and awesome food like always.i would definitely travel, to eat here. Been visiting for years and never had a bad experience.

It was good food. A bit salty. We only had one starter and one main, but didn’t finish. Big portions. Staff were really nice and pleasant.

Fabulous food, lovely place to eat. Highly recommended.

Food was awesome and the service was great

All you can eat! Well I think not, got served twice so couldn’t order more food and when ordered starter lady said if you are both ordering king ribs they normally come as 4 for each of you so to save waste we will give you 3 each lol

It was a diabolical visit went for a new year meal the service was terrible ordered coca cola it was flat out of a bottle waited a hour for first course when it arrived it was cold no apologies walked out in disgust will not...

Eatzen cooks amazing food. Full Stop. New years eve has been busy busy busy and both covers and takeaways have taken longer than normal. But worth the wait. Lovely food, the front of house worked exceptionally hard. Well done Eatzen.

Whilst it was NYE. The service was lacking. Coke was flat. Couldn't make any changes to the meal choice. I wanted beef and cashew nut instead of chicken but NO that couldn't be done. No apology for long delays in serving food due to numerous...

Loved the good will definitely be going back

Not a fancy place , staff were great and the food was a stunning, probably the best Chinese meal I've ever had and plentiful. You will need to book, carpark at rear which is a good size.

A very pleasant mid week meal was had. The food is very good quality and reasonably priced with an adult set menu at £16.50 (eat as much as you can). The beer was good too. We did not meet the "older" woman with attitude, but...

lovely food could not fault. but the service shockingly bad will not reccomend and will not be returning.

Outstanding meal sitting in. 10 for the food 6 for service feels like you are in the way not made to feel.like your there to have a nice time . But the food was perfect

Quick visit to pick up a takeaway.

We travel miles to get a takeaway from eatzen as it was recommended by a family member, it didn’t disappoint. However me and the misses decided to try there all you can eat last night. It was up there with the tastiest food we have...

Never again,took 20 minutes to get drinks and having asked twice for them,and after 45 minutes we recieved only one starter and 15 minutes on we cancelled as we weren't prepared to wait any longer, when she finally brought the bill they expected us to pay for the one starter which was left to go cold as we didn't receive the other orders. They concentrate on phone orders which also are late for customers. We will not be back.

The food is good but not amazing. However, it's a great price for the buffet. All you can eat as long as you take care not to waste food.

Excellent service Excellent food highly recommended

The food is excellent, high quality at affordable prices, however, the front of house Manager needs urgent training - I we have been to many Chinese restaurants, always been treated with respect. If the owner of this Restaurant replaced the front of house manager, I’m...

Superb food couldnt fault it one bit.However the older chinese lady who seemsed to be in charge needs to get a refund on the charm school she went to.she was so rude no please and thank you,plates were just shoved in front of you ,it...

Amazing food . All you can eat for £19.

First time here and couldn't believe the wonderful food we had. It was a set menu and I'm not sure if there was another option. What I mean by set menu, is that is was an 'eat as much as you can' for one set...

The best chinese takeaway this side of wales.

The staff were great. The food was fresh and tasted amazing. Me and my partner love our Chinese food and this was one of the best restaurants we’ve been to for a very long time. Will definitely return!

New Years eve was a bit of a disaster for Eatzen, the food was nearly 2hrs late and the order was not fully completed. Quality and quantity should be their motto, money was their motivation. The owner should have given greater support to the young lady that was facing the customers.

Best Chinese food in the area. Consistently good

Fantastic take away meal. Freshly cooked and lovely taste

Due to coronavirus unable to go for wedding anniversary sit down so ordered take away for myself and my lovelywife.Ordered quarter crispy duck ,chili squid,salt and chili ribs as well as Cantonese ribs.For rice opted for special fried rice.All food was delicious piping hot and...

Enjoyed some amazing food here whilst celebrating with family, restaurant was full so service was a little laboured but worth that when being served great dishes.

Always love the food here. Great service. Will always come back time and time again

They have no idea of time keeping for phoned takeaways. Do not think they are Covid-ready.

Booked for ourselves and friends ,12 in total ,to have sunday evening buffet.Everyone thoroughly enjoyed ,yes because of amount of people Huazhu and staff had to work really hard to get and bring out our food orders.Everything came out piping hot and very tasty.Highly recommended

Lovely food. We all really enjoyed our food. Great portions. Will definitely go back again

The variety, the colour and the satay sauce.

Good quality meal for a reasonable cost. Safe to collect during lockdown with protocols followed, highly recommend

Odd place, in the back end of beyond. Scruffy, in dire need of refurbishment and decorating. IGNORE ALL THAT, the food is absolutely fantastic!

Not only the best Chinese meal I have ever eaten but the best take away meal also! The food was cooked to absolute perfection, on my order was two main dishes and a few sides but was executed to its maximum potential. The service was very good, hygienic and social distancing was provided throughout the procedure. This will most definitely become my new "go to Chinese restaurant" and look forward to the repeated business in the future. great work, and thank you. Tom.

Superb food, price and.most important the people,loved it