Dunelm Ridge Brewers Fayre in County Durham

Some food OK, other food overcooked, and extra portion not served/ forgotten.

Beautiful staff and unreal food even the kids loved it x

Really good mothers day lunch. Made extra special by the attentive waitress Leona. Once again well done Leona

Couldn't fault the staff as they asked if the could help carry my glass as I use a walking stick and they walked around asking everyone was happy with their meal

Every Friday I have my breakfast here. Food is always cooked to my liking. Service is outstanding from a lady called Faye. Both Faye and Holly are very friendly, welcoming and accommodating where they can. Always happy to answer any questions. Highly recommend. Always asked about dietary requirements. Calm quiet atmosphere just as I like.

Good value food for a reasonable price. Friendly and pleasant staff. Nice and clean restaurant. Only downside it was extremely warm in the restaurant, uncomfortably so! The heating needs turning down.

Really good service the food was really nice and we were served by Jess and Emma and they were so friendly and pleasant

Went for sunday carvey it was poor , veg were over cooked and very sloppy meat was end of joints wouldn't recommend

A wonderful place to have breakfast. Julieanne and Rhea are a wonderful team that work seamlessly together to make the breakfast experience just like being at home. I would recommend to others and come again without hesitation.

Perfect service. All staff, Jess, tori and Lee at the bar were very friendly and made sure we had everything we needed.

Great food and brilliant staff. would come here again

Recently was relocated to the Premier inn across the road whilst insurance was sorting my house out I was really nervous and anxious as I was being discharged here straight from hospital and I'm not a person to right reviews unless service is exceptional and here at the Brewers Fayre all the staff have been outstanding however being a retail manager in my past I see phenomal service at its best and certain staff members went above and beyond and deserve the recognition for helping me settle in at difficult circumstances in my life. I would like to show my Gratitude to the managers Emma, Lee & Jess and 2 ladies called Julie Ann and Fayre who all I'm very grateful for. When I first came here I was in my wheelchair and they went above and beyond to reserve tables in quiet areas, brought my good and hot drinks to the table but treated me not differently to anyone else infact they all were very supportive of my rehabilitation journey showed interest in my illness in a week I've grown confidence with them and jow I come in on my stick and they're like a proud family happy for me I feel like they've helped me got stronger. I have alot of respect for you all and very thankful from the bottom of my heart. Very friendly team nice atmosphere everyone works together, full of smiles and food is exceptional I'm never rushed with my food, they briught food over for my lunch and just always did it with kindess nothing was a effort for these memebers of staff. Thank you so much everyday I look forward to coming across as makes me feel lifted up when I leave. Keep being yourselfs never change as we need more people like this you're prime example of how every restaurants should support disabled and non disabled human beings.

Good meal. Waitress julieanne I think was exceptional. Very friendly and helpful. Excellent

Lady with brown hair was very nice.

Food good, but could do with a couple more staff on the bar to take orders. Would go again though.

Lass called Leah was really lovely and welcoming

Great service from Leah. Would recommend. Also stayed at the premier inn next door. That one was a bit a scratty but Leah’s lovely personality made up for it. 10/10

10/10 proper banging service. Emma's an absolute legend.

No management and low standards. Unbelievably slow to place a order with staff squabbling over who should be on the tills or cleaning. And then almost an hour for starters to arrive with even the waitress admitting that the kitchen staff must have forgotten us... Well done to her for chasing up for us. Seriously go somewhere else if you want fed.

Fabulous food as always. Jess on the bar is amazing, very understanding of our families additional needs. Emma who served the food was so accommodating, there was some coleslaw on my asd childs plate and he had a little freakout but straight away she took it back changed the plate put the coleslaw in a bowl for another family member. Overall a great experience and will be back again

We were served by Jess and Leona who were both very friendly and accommodating! They had so much patience with the 3 boisterous and loud children we had with us.

Emma and the team are always amazing great with the kids and always look after us. The team are the only reason we revisit.

Nice and cosy beautiful mixed grill nice and tasty staff very helpful and very pleasant will be returning

Always a friendly welcome , plenty to choose from on the Menu at a fair price, Service is Great special thanks to Emma and Carl 👍

Table booked for 4 people at 7:30 on a Saturday evening. Walked in to be surprised at how quiet it was. After waiting several minutes to be seated, we were eventually shown around most of the dining area as the staff member didn't know where our table number was. No request for drinks upon arrival, no instruction as to whether it was table service or go to the bar. After 20minutes of nothingness we walked out. Had a lovely Chinese at home. Don't waste your time or fuel travelling here.

Brilliant place to stop for a drink. Friendly staff, especially hollie and Connor who always greet with a smile.

Came for Breakfast and Holly was Excellent service, will definitely be back, food was great and the coffees where lovely

Great service today from Hollie and the team :-))

Just been into dunelm Ridge for my lunch. As always wonderful service. Thank you to our server Holly. She is always so happy and friendly. Nothing is too much trouble. ❤️

Always good service and food. Holly is great 😃

Service is good and food was delivered promptly. Holly is pleasant and attentive

Great pub great atmosphere, Emma made sure nothing was too much

Called in last minute for a Sunday lunch , dinner just say hot sloppy mash and a mix of carrot and swede very sloppy and very sweet , roast potatos more like big chips , meat tasteless and gravy like water , only nice thing was the stuffing ball , would not return

Food here is excellent. A great selection and is always hot and fresh. The staff are really friendly and hard working especially Hollie who goes out of her way to greet us every Sunday when we come for dinner. The menu is up to date and has a good selection for everyone.

Great customer service great food from Jess and staff

Nice food, kids friendly with little play area. Clean toilet, busy parking

Jess served us today. She was great and interacted with our child which is always a win for us. Food was great

Great service from Emma and Jess. Food was hot and plentiful. Love the coffees too.x

Emma and Jess are fab, always smiling and happy to help. Couldn't fault the girls here

Food and service was exceptional fully taken care of by the team 🤩

We waited over an hour for a starter, and another 40 minutes for our main course. Cutlery was grubby and floor needed clearing of dropped food. If it hadn't been part of a meal deal with Premier Inn we'd have left. Got a full refund for 4 nights and won't be going back. Absolutely appalling service.

Emma and the staff are so friendly

Women’s toilets are disgusting, no soap, poop and wee all over toilets and floor. Young lad who was very helpful informed his manger, who dismissed it. Watched her go in to the toilets and walk back out. 30 minutes later I went back to the toilets to find nothing had be done!!

Emma and Carl were brilliant food was prompt and the kids were right at home

Upon arrival I had an open mind as to the experience I was to have on this establishment, I didn't want to be disappointed....there was no need to worry. Myself and my group were immediately greated in a way that I felt was both warm and comforting. We ordered our food and we were met with what can only be described as a feast for the senses: the presentation- flawless, the smell- invigorating and the taste, wow let me tell you about the taste. It was like there was a party in my mouth and everyone was invited. Our group ordered a range of items and each one hit the spot more than the last- we had arrived.... In flavour town. Population 3. The starters were seasoned to perfection, the mains were mouthwateringly moreish and the desserts were as sweet on the tongue as they were kind on the eye. If I was to sum up this fine restaurant in one word it would be- Majestic. In two words- Absolute Perfection. Breakfast was not bad, had better.

Awful experience at the 'Unlimited Breakfast' due to lack of availability for both hot food and juice. Many other customers complained about the same thing.

Food was nice didn't have a long either. Lovely staff always eager to help, especially Emma who the kids all seem love.

Very quiet night, Service was good except when asking for sauce never recieved it

Service a bit slow but food we had was good. One blip we have a reward card called Tasty rewards and they refused to take it. The second night it was different staff and it was accepted.

Quite empty tonight the food 5* the beer (draught real ale) 5* the young servers Tori and leona are a credit to the restaurant highly recommended

Stopped off for one of their value meals just after lunch whilst my car was being MOTd. Enjoyed the food (tomato soup then bangers and mash). Staff very friendly and helpful (especially Jess). Total cost about same as a big coffee and something to eat at one of the main street coffee shops and I was under no pressure to leave whilst I drank my bottomless cup of tea after the meal!

Lovely visit, staff was excellent (jess and ethan) food was lovely cheap and arrived very quickly , my little girl loved the play centre and was given bubbles and chocolate off jess:)

Tables dirty, staff polite, kids running riot in pub.

An unexciting menu to start with, and the worst apple crumble I have ever eaten.

Food was nice, what you would expect for the price. Jess took our order and helped with allergies etc she was really friendly and helpful

Incompetent staff, people queuing at a bar incorrectly, had to ask 4 times to have table cleaned, microwaved food. Large lady who works there is especially bad at her job.

Went for christmas dinner, food was okay but took a while to come out then had constant issues with card machines. Kids enjoyed the soft play

Service was hands down the worst I’ve ever received, not even rude just incompetent. It took me 15 minutes to complete an order of three meals because the staff didn’t have a clue, a mixture of wrong items ordered, sides missed & wrong drinks. The atmosphere is like something from the league of gentlemen. It is hands down the worst pub I’ve ever visited, and I already wasn’t expecting much with a chain

visited yesterday at 4.30 pm, waited at the desk/sign10 minutes for someone to acknowledge us, eventually seen, told no seats for 90mins as no staff, asked if we could go in the play area with our two small grandchildren and she told us no seats there either. I understood she had no capacity for us but she was so abrupt and unpleasant! won't be back!

Dreadful evening and venue . Service was horrendous from bar staff who snapped at my wife for ordering a cocktail from a staff member in training. Great start to your career. Food was over cooked and tasteless. Tables dirty and waiting on “YOU” to clean them. Rather hit the McD around the corner for more flavour.

Shocking waiting times. Pre booked Christmas dinner 1pm starter didn't come out for a hour when it wasn't busy. Then 45mins wait for main then again 45mins for dessert. Attitude of staff (excluding waitress) was disgusting said my 8month old daughter was hungry and upset she said put her in soft play. Food wasn't great either Never going bk gone right down hill.

Terrible meal at dunelm ridge brewers fayre today! Arrived just before 2pm ordered everything (1 Boxing Day 3 course, 1 kids 3 course and 1 normal main and dessert) at 2:11pm starters came out quite quick. But the main took an hour to then come out followed by another entire hour wait for desserts!!! Which came out just as I was cancelling and refunding them so sent them back as it was just gone 4 :30pm at this point!! There was only a handful of tables in (it was not what I would call busy) I had to repeatedly ask for someone to check on the food there was only 3 members of staff on and not one of them cleared the table down after we finished a course until they came to place down out next one. Our main dishes were still sat there when we left! There was multiple other tables left with dirty dishes on around us. Overall very very disappointing experience and put me off visiting the place again! There’s no excuse for bad service.

Consistently poor service and ridiculous amount of time to cook reheated food ( 2 - 2.5 hours every night)

3.6 Röetgen, not great but not good either.

Ordered 2 burgers, a cheeseburger and a Big Stack burger. My big Stack burger was almost cold, so I approached a staff member to point this out and when asked if I'd like a replacement meal, this would have meant another 20 minute wait. She offered a refund and asked me to resume my seat. We waited another 25 minutes but as my wife had finished her meal, we gave up and left The quality of food was average at best, and if this is the attitude and standards, we won't be returning.

Order lasagne took 25 minutes to come then burnt on bottom told waiter no comment £10 for burnt microwave lasagne sadly not best meal eaten out

Had a lovely greeting as we got to Dunelm Ridge for our Christmas Fayre Lunch. The staff could not have been more helpful. We chose the Christmas menu and ordered at the bar. Before we got back to our seat, the starters had arrived. We had first class service from very friendly helpful staff. The food was very nice well cooked and to our taste. We had turkey with all the trimmings and a side of cauliflower cheese, it was very tasty. Could not fault the service or food.

Very helpful staff with my friend who is blind and has a guide dog! Nice clean place, lovely atmosphere, lovely tasty food at a great price, definitely recommend

Went 6th Dec note on door short staffed 40 mins delay. Waited over 40 mins husbands grill plater ok my scampi and chips COLD sent it back chips too hard to eat scampi reheated and chewy total waste of £32 and 2 hours of our life. If they couldn't serve food because of staff issues they should have closed till fully staffed

Waiting forever for our tea...50 mins and counting!!

Took forever to get served at the bar. Staff were disapearing for long periods of time from the bar and carvery, once we finally managed to get something to eat it was just warm enough to eat but didnt taste bad just a standard carvery , staff didn't look like there gav a crap tbh

Been here a few times , food has always been fantastic , party of 7 last time all for the carvery, all satisfied and it did not break the bank

We had my son’s 4th birthday party here and were blown away by the incredible service! Emma made the whole process so easy and stress-free and was amazing with the kids. The food options were great and the kids loved it, and the cake was even cut and put into party bags for us. A free play session for each kid on their next visit was a great bonus too. We will definitely be back and I think other parents will be too!

Firstly this is no reflection on the staff working at the time, and previously have never had any issues at this outlet. However today's visit was atrocious, ordered and paid for 3 mixed grills, food arrived 35 minutes later they weren't over busy at the time but it appeared they had one member of staff in the kitchen and one lad trying to run the bar, and the play area as well as wait on tables, needless to say that when the food arrived it was only lukewarm, I spoke to the lad trying to run the front of house on his own, and requested the full order to be replaced. I did say that I realised it wasn't his fault, then a female member of staff came out asking what the problem was, she wasn't happy at having to get a fresh order cooked but complied. Still waiting now for replacement food 20 minutes later. I will update this review later. Latest edit: Went here this evening for a meal, and again they didn't seem overly busy plenty of staff running around We decided to go with the festive menu and both ordered turkey dinner, the wait for the meal was quite long, and when it did arrive surprise surprise! Both meals were barely warm, after speaking to the waitress they were taken away to be rectified. It took 15 minutes for them to return from the microwave, turkey was dry and tough, roast potatoes had gone soggy, Yorkshire pudding was doughy, carrots dried out and the gravy was like jelly. By this point we were so hungry we just got on with it. Wife couldn't finish hers. After waiting a further 15 minutes for the desserts, I had to go to the bar and ask for them as waiting staff had become non existent. Another 10 minutes waiting, mine was an icecream sundae there wasn't much they could do to mess that up, however the wife's apple and blackberry crumble although hot wasn't very nice, the topping was dry and floury. To be totally honest we've given this place enough chances and will not be returning and will be advising others to avoid it, I've had better microwave frozen food from Iceland a hell of a lot cheaper. Also Blue light card holders be aware that they don't class the festive menu as part of the main menu therefore you don't get BLC discount on your meals, on over 35 pounds cost I recieved 62 pence discount. 🥴

Visited on 22/11/24. The food was cold, overcooked, slow, and terrible value for money; staff were slow and some were obviously disinterested in their work; the pricing information on the menu was not very clear; and I was appalled that it cost an additional £4.50 per child to use the soft play, when it’s free of charge in every other similar venue I’ve visited. We didn’t have long for our visit, so I refused to use the soft play for £13.50 for three children to play for 30 minutes. I didn’t have time to wait for the slow staff in order to complain, and I certainly didn’t have time to wait for the for the food to be replaced. I paid over £40 for two adult and two children’s main courses, and honestly it was like the leftover food that couldn’t be sold and had been sat out in a self-serve counter all day at a supermarket cafe. Absolutely terrible.

Come here often with my brother for breakfast, staff are lovely and food is great and extremely good value 🤗👍 I also love the whole theme in this place

Wonderful food and friendly staff couldn't as for better service and always made to feel welcome

All good nice food delivered on time friendly staff and helpful very good for a standard pub chain 😀

Food not great but after speaking to manager new chef and very busy suddenly but understaffed Rude staff all lost have no idea what they are doing All staff is stood fighting and arguing in kitchen while customers watching Shouting at the manager who held herself very well and was trying her best to keep place going well The only person who looks like they know what they are doing or is polite to customers in any way or professional in anyway is manager Emma who was lovely and ran off her feet doing EVERYONES job

Waited over half an hour for food which came out and was cold. The chef on the carvery was doing both the carvery and trying to cook food out in the kitchen. A lot of customers complaining and asking for refunds. Very understaffed, will not be back again in a hurry.

Only one member of staff taking orders when a queue had built. Half an hour wait for food which would of been fine if been informed at time or ordering. Food was cold when arrived steak was asked for as medium and came out rare. Other tables left with plates on for good half an hour left before actually cleared. Wait for carvery, no way to alert staff from kitchen waiting for service. Very poor service which was disappointing.

The staff are miserable. All the kids food was wrong with no offer to rectify this, other than adding a bit of corn on the cob to one of the dishes. No apologies, just more misery. I'm currently still sat in here waiting for my kids puddings, chances are they will be wrong too .. this is my first ever review but because of my terrible experience.. I felt it was a must. I will not be returning!

Great place to have a birthday party. We had a wonderful time.

Amazing steak tonight perfectly cooked again She did really well considering it was really busy. Thank you.

Called in for breakfast. Cold and hot options are available, with a 'help yourself' buffet. Excellent quality food, staff were great.

Lovely restaurant. Food was good. Easy to get parked. Friendly staff. Music was slightly loud but still able to have a conversation.

Melissa was fabulous and so helpful. Spen was great when bringing food and was very polite. All the staff were friendly and all had time to speak to you.

Only ate breakfast but better than a lot of other premier inn attached restaurants, must be a competent chef, super friendly staff

Double smothered chicken! I wouldn't like to see the single as there's next to nothing on my plate. Chicken had a funny taste so was left chips were lovely, mushroom starter was just hard outside and soggy/watery inside, she was happy enough with her burger but I was dissapointed.

Ordered mixed grill steak was like wood the chicken breast was more like a chicken strip and I only got one egg as did my bro in law which they did bring two eggs to us sister ordered fish n chips fish was grey and the batter was a dirty brown wife had 30% discount voucher but not worth the visit staff are wonderful shame the food isn’t

Enjoyed our visit. A good Brewers Fayre to have an evening meal and breakfast.

What can I say? There is a reason we haven't been here in for years, so we thought we might try it again. We got the carvey, flipping heck , the blood was dripping right out of the beef, obviously not cooked properly, just got the gammon and turkey instead. Meal was ok at best. Ordered 2 sweets , 35 minutes we had to wait. The girl going around was no help at all, didn't look or seem bothered , an elderly couple asked what was up with their meal , as they had been waiting for an age aswell and she just shrugged her shoulders. We will NOT be coming back to this dump again.

This place is amazing. Both food and drink are excellent. Staff are friendly, service is fantastic. I would advise anyone to visit.

Always great food. Staff and service excellent.

Excellent service from all the staff , they could not be any more helpful, they all had a smile on their face even when they were busy , and under pressure as the had no card payment facilities, and were mainly taking cash , although they did have the facility to take card which was limited , they were helpful and friendly and explained everything in a helpful and warm manner, just excellent service

Quite on the day service a bit slow,clean tidy, food nice.

Cooked Breakfast was cold both mornings we stayed at the premier inn, booked a table for evening meal when we arrived we had to find a table, then order your meal at bar, there was a large que at bar when I went up to order then when I did order I was told it would be 35 minutes wait for our food eventually it arrived 50 minutes later.

Lovely Sunday lunch with family and friends. Staff warm and welcoming. Food was delicious. Staff very attentive and restaurant very clean.

Food is disgusting, wet and never cooked right. Medium steak is burned, cremated even. Peas overcooked. Smaller kids portions than imagined and tastes and looks like a ready meal. I'm disappointed. The service was fairly good and I have to add- saying they have certain items when they do not! Appalling.

Regular brewers fayre. Nothing special, nothing bad.