Pizza Hut in County Durham

We were greeted quickly and received friendly service from all staff who were on shift. Will definitely visit again when in the area

The server Connie was very helpful and knowledgeable

Staff were friendly and helpful (Connie) food was delicious 😋 I couldn't fault the service from Connie thank you.

Wide variety of pizza choices and fresh salad, very attentive and friendly staff (Connie)

Connie and Amy were fantastic servers really good Food and service..

Connie was the women who serviced me and my family a great help and very friendly!

Laura our server went above and beyond to accommodate my dietary requirements and allergies despite being out of vegan cheese. Lovely food and friendly staff.

We had a lovely afternoon here today and was made to feel super welcome by Laura who was especially helpful and accommodating with our family, especially our 2 year old.

The food was amazing and the service was fantastic. One of the staff members Connie was brilliant and helped us out loads.

Varada has provided excellent customer service. And help us with ordering our food as we were new to online ordering. Made our day on hubby's birthday. Thank you 😊

had the pleasure to come here today we were served by connie top class pizza and brilliant service connie is a credit to this company

Had a really nice time with a bunch of mates post go-karting at this pizza hut! The staff were attentive and soon found out it was my birthday and so were wonderfully kind and bought me out a brownie with a little candle on it. A very sweet touch, and though unfortunately I can't remember your names, you made my birthday that little bit more special - thank you!

Very disappointing to see it’s card only no cash the half n half pizzas had no description only 1 half said Hawaii the other half no idea and the ice cream machine wasn’t working properly only a few people in and fed up with paying for unlimited drinks only to be told that they are all diet in the machine so because I don’t drink sugar free had a bottle of Pepsi but I was only allowed 1 bottle won’t be rushing back

Its better to go at quieter times like not saturday afternoon. Pizza's werent being replenished fast enough. Salad bar was pretty empty too. Table staff were very polite though. And id like to be able to go straight up for the food without having to scan a code and pay, then have to wait for someone to come and say ok ya can go up.

The menu selection is incredible and it's why I keep coming back, I love how they make the pizza here and the new spicy meat feast is my current go to. Staff are always friendly and food comes in a timely manner. The place has a great vibe and I love the design of the interior.

Well what can I say, Amy was a true angel of the north! Far better than any Pizza Hut in Leeds. I think other members of the Pizza Hut faculty should attend this place for training on how to be better! Sick vibes, sick food… say less.

Always love pizzahut, service is amazing. Only downside is it's cold

Took our baby today while we had food first time trying Pizza Hut and we are impressed we had the buffet and there was a huge selection of pizza and well as fresh ones being added each time we went up! Amy was supper polite and didn’t even mind us keep pushing the pram in her walk way to keep the baby asleep haha! Thanks again.

Amy was great! Lovely friendly service and so helpful :) x

The worst service what i ever get i have to wait 40 min after my time slot and half of my order was almost cold, always enjoyed pizza hut but this was last time when i visited this place....

Nice pizza and cookie dough and lovely service from Laura.

Can’t fault the service here, staff are brilliant every time we go, food is spot on and kids love it too!

Lovely food although it's expensive pizza. Service is always great but the restaurant itself is very cold to the point that I put my coat on whilst we were sat eating.

Ian was great company thank you

17 children 5 adults...prebooked party. Excellent food, excellent service, nothing was too much trouble. A hassle free, stress free party. Thank you all. Especially Shift manager Amy 😀 5 stars

Just had the lunch buffet. Really delicious food. Amazing service even took requests for the next pizza on the buffet. Will definitely be coming back.

We went for a date day on Friday and enjoyed the delicious Buffett of fresh salad with unlimited pizza, it was perfect. Constant pizza top ups, loads of choice. Big shout out to Ian and Laura, working hard to make sure their customers are happy and have what they need. Can’t beat a Pizza Hut :) thank you!

We were served by Tory. My 6year old daughter decided that she should be best friends with her. Tory went above and beyond to ensure my daughter was happy. Nothing was a problem for her. Thankyou very much. I'm sure we will be back again very soon.

Amazing service everything was explained very well all staff on shift, were very efficient and working well, the shop was very welcoming and clean amazing experience here.

Nice lunch at Pizza Hut today. Special mention goes to Laura, who gave us a discount code without us asking! She was lovely with our daughter and made us feel very welcome. There's a 2 for 1 deal on lunch buffet(without drinks) at the minute. Good value and excellent service from Laura. Thank you!

My little girl wanted to go to pizza hut and I'm not one to say no 😁 the staff were friendly and very helpful, the food was incredible as always, will definitely be back as my partner didn't like the fact we went there without him which says alot 😊 can't wait to come back for more yumminess.

Service was great, very friendly and welcoming, couldn't be more hospitable. Food was very nice, exactly what I'd expect.

amazing food and the service from toree was unbelievable felt so welcome and made a fuss of our little baby boy and made the experience so much better.

Can't complain, been here a few times and the pizzas are always good

Findlayc was a great host very polite and friendly

Definitely going back. Really nice food and workers were great too.

Early evening... Salad bar poor looked like it should have been thrown away hours earlier. Have to order everything on an app... Made going to sit in place pointless should have just picked up from a local takeaway and went home. Would have been a nicer experience.

Nice place for children, They love it

Popped in last week for semi regular meal and was warmly greeted by Ian. As usual great food served by polite, pleasant and friendly staff especially Ian. Restaurant clean and tidy, any issues dealt with promptly and efficiently. Probably the best Pizza Hut I have visited over the years.

Vino la semana pasada para comer semi regular y fue cálidamente recibido por Ian. Como de costumbre buena comida servida por personal educado, agradable y amable, especialmente Ian. Restaurante limpio y ordenado, cualquier problema tratado con prontitud y eficiencia. Probablemente la mejor cabaña de pizza que he visitado a lo largo de los años.

Went as a group of 6, a mix of adults and teenagers, the staff where so helpful and friendly, everyone got exactly what they wanted and it was overall a really nice meal.

Amazing food amazing service and amazing cookie dough and amazing staff members there so kind and respectful

Staff very lovely and attentive. Food was delicious!

Had the buffet, salad was nice and there was a good selection of different pizzas available. Tori was lovely and very helpful. Tried to book online but wasn’t showing any availability so showed up in the hope they could squeeze us in. The restaurant was quiet so loads of availability. There was an offer for a discount for the buffet but we couldn’t use it as you had to book it online but the availability wasn’t there which was a bit annoying. Overall good experience though.

Food was great, service was quick and efficient. Tori very friendly and attentive to not only myself but other diners. Fantastic service

Clean restaurant, hot food, friendly service

It was my son's Birthday and the food was lovely and the staff were absolutely amazing and a massive thanks to them.

We came in quite late, after a particularly all over the place day, everybody was lovely and cheerful the entire time, it was a wonderful meal

In a large group which included a lot of children. Service was excellent, all on time and staff really friendly. Food great, all round good experience. Would recommend for groups.

Staff were so friendly, excellent customer service! Food was delicious as always! Worth the hour journey! Thanks so much, will definitely be back :)

Ian our server was belter! Attentive and quick with our food. Went out of his way to help us, would definitely come back

Came in Dec 3rd 2024, food from buffet and ordered options was excellent and came quickly.

Ordered for a collection, Connie has suggested a fantastic Spicy Chicken limited time pizza, which turned out to be unreal indeed. I've waited maybe 15 minutes for two pizzas and two sides. All turned out piping hot and delicious. Not the first time I've called in and definitely not the last time either. Great experience, thank you all.

Lovely buffet today, service was perfect friendly server called Connie was great, friendly and funny. Food was very tasty

I ordered a takeaway pizza, it was over 2 hours before it was delivered and it was freezing cold. I was very disappointed considering I had paid £28 for it!!! Never again. I feel robbed.

Just wanted to praise the team at Durham especially Ian & Connie. We felt welcomed as soon as we walked through the door and the impression throughout the dinner was that nothing was a bother. They checked in on the table quite often making sure we were fine and even going above and beyond making personal conversation with the table. The highlight of the visit was that it was my daughter’s birthday and Ian & Connie sang happy birthday and she loved it (she was shy). However if i could've rated this more than 5 stars i would've.

basically theres someone there stealing the desserts, twice in a row ive ordered via the app and twice one of the desserts was missing

always had great service when we come here, Sarah S looked after us today and she was amazing, so friendly and attentive, went above and beyond. thank you so much to everyone esp sarah 🥰

Called in with our 2 children on Saturday. We hadn’t booked but we were seated very quickly. We were served by Amy who was very professional. The pizzas we ordered came out very hot with plenty of toppings. We will definitely be returning very soon.

Lovely staff... great food... first pizza hut I've had in 20yrs!! I'll definitely be going back... very nicely surprised at the choice

Such lovely service, will be back

Staff were very good, very helpful , so pleasant , it was a pleasure to dine there Well done Sandra S, caytlin, Sarah C, and Ian

Very friendly staff, friendly atmosphere for all the family

Friendly inclusive staff. They didn't bat an eye at my sons stimming or vocalisation (they realised pretty quickly when we walked in and he screamed) they accommodated us every way they could.

It was clean and staff very friendly. No issues at all. Pizza hut always happy to let you have a takeaway box for your leftovers. The salad bar is the absolute best part of a pizza hut experience!

Staff are friendly and welcoming but Ian is a credit to this store! Very friendly and welcoming and interacted with the kids n they enjoyed there time here just as much as the adults did! We’ll definitely be back..

Had possibly the best customer service I’ve ever received tonight by Sarah. Our order was unfortunately wrong when it arrived however she went out of her way to call me and apologise profusely, she sorted out this issue almost instantly and was so kind during the phone call. Top notch service, thank you very much Sarah 😊

Very quick service and friendly staff, clean restaurant and food areas along with plenty of options on the salad bar. It was reasonably quiet too so that helped a lot.

Friendly staff and food was great.

Paid for 2x garlic sauce when I ordered online for pick up. Was charged but they weren't given to me. Expected then to be intl the box when I got home but they weren't. Ruined what was the first pizza hut experience I've had in years. Used to love a pizza hut but the little things can literally make or break an experience.

Had meal here for father in laws birthday with Grand children, 7 in total. Staff were superb, couldn't do enough for you.

5 stars because the staff were so lovely in here. Just popped in to keep the kids happy whilst doing 'boring' shopping . It was a bit busier than normal and we waited just a few minutes(less than 10) for pizzas to arrive at the buffet hatch. 3 different members of staff spoke to us during our visit. One to clear the tables who asked us if we ere enjoying the meal and sorry for any delay. Joked on with the kids and was throughly good spirited. And 2 other members of floor staff who each apologised for the delay and hoped we enjoyed our visit . Just overall unexpected great customer service for such a big chain . Thanks again for full bellies and happy kids 😊

Service assistants where excellent put the food for how much your paying is extremely minimal and poor. This, however, seems to be the case all over the uk. Prices keep going up, and the food becomes more minimal. This is outrageous, and this needs to be addressed, or your business will suffer when you've priced out the general working class public.

Llamamos mientras nos alojamos en un hotel cercano gastamos poco menos de £ 52 para los dos para una pizza para compartir con bocados de queso en el borde, chocolate caliente, bebida ilimitada, 2 lados, barra de ensaladas y 2 desiertos. Las bebidas estaban bien, los lados eran agradables, los desiertos muy agradables. La pizza estaba seca y las cosas en rollo de queso en el borde se habían terminado todo el queso había salido por los bordes, así que estaba seco, lo que era una pena. La barra de ensaladas era muy pobre lechuga marrón, vio al personal añadiendo ensalada de col fresca en la parte superior, ya había salido ensalada de col y patata, no es la mejor práctica. Dicho esto, el personal en sí era encantador, encantado de charlar y le daría otra oportunidad cuando visite sobre esa base solamente. El personal también parece llevarse bien entre sí, que fue agradable quedarse más allá de sus horas de licencia para ayudar a los demás. Creo que tuvimos un poco de mala suerte, podría haberse quejado pero no lo hizo, ya que el personal era tan grande.

Friendly staff, Amy especially, food was very tasty and came quickly.

Having not been to Pizza Hut for many years, my Daughter chose to go for lunch on her birthday. The offer for kids buffet for ‘free when spending over £10’ (with £2 payable for an upgrade for unlimited drinks and ice cream). This made the meal very good value for money for me - had that offer not been available, I think it would have been quite expensive as we did not eat any pizza or pasta (I appreciate we might be in the minority here 😅) - my Daughter and I both only got salad from the buffet for a main. The choices available were excellent, very fresh and tasted delicious! Not a squashy tomato in sight. As I passed the serving counter I noticed the pizza looked very nice. I bought a latte and it was delicious - very hot and served in a tall latte glass, as it should be. My Daughter got some apple juice which she said was nice. She also got one serving of ice cream with sprinkles and a little strawberry sauce which she said was very nice and that she could really taste the vanilla. The man who greeted us at the entrance was lovely - very friendly and attentive. A young lady brought my drink and cutlery for our meal and was also very pleasant and attentive. Throughout our visit, both were going about their business quite cheerfully, which was nice to see. The tables were being cleared and cleaned promptly. The floors were being swept promptly too. The only negative was the toilet area, which I’d describe as grim. The entrance door and a door beside it marked ‘private’, which are close to the dining area, and therefore very visible from where many diners are sat, were both absolutely filthy (like 10 years of grubby hands pushing them open). The original red paint was thoroughly worn off in many places too. The toilets themselves were mainly clean (the basins and loos), though all other horizontal surfaces, like the loo roll holder and hand rail (?) were thick with dust and the area immediately behind the hand dryer was covered in wet grime/ looked slimy. The toilet area generally looked really tired and would greatly benefit from a revamp.

Everything worked really well the staff were really friendly and helpful. Order our food was simple and easy. The all in buffet was really good too there was alot to choose from I would definitely recommend

Went for lunch buffet pizza pasta salad bar and ice cream included . Was lovely would do again Fries onion rings were extra shame as did nt eat a lot of pizza Pizza s were lovely but would be nice do thin crust option also

We come to this hut very regularly. Foods are great. Staff here are also very friendly, they do make you feel at home.

Always excellent service and friendly staff

Connie our server is always amazing with myself and my children, the main reason we come to this Pizza Hut, give her a raise!

Ian and the team were friendly and helpful, taking time to explain the new pizzas and the upcoming one next week. I will be returning soon :) #kefaugust Kids eat free August 2024

Mostly a good experience today. Good food - all hot and fresh with a great selection of salads, but possibly an overwhelming choice of menu items - and great work by our main server keeping up with our requests. I did find one member of the team a little brusque in their manner towards myself and our party though, so that is the only downside I can put on the service. All other interactions with the staff were positive. The general atmosphere was okay, helped along by the majority of the staff. I did feel as though the music was too loud, which required us to almost shout in order to have a conversation.

Lovely staff and food. Jess in particular was amazing when my partner couldn’t figure out which pizza it was he wanted. Jess and Hannah went above and beyond.

We visited recently and were a little confused by the small print of the Me-Deals and what was/wasn't included, and what would be the best value for money. Our server Sarah was amazing, she was SO patient and knowledgeable. She was clear and down to earth when explaining things, and was happy to help find the best option for us, she had the patience of a saint and was extremely polite and attentive throughout, a credit to the company. The quality of the food was spot on too. It was a shame not to see it busier and we were virtually the only customers in there, but I suppose these are the times we live in now. I suspect the prices are a bit steep and a reduction would entice more people to visit.

Our favourite Pizza Hut! Always fast and efficient. Especially Amy who is so nice and helpful.

Staff could not be more helpful, food was excellent as always. Service was brilliant. They were very attentive with my partners allergies too. Thank you for, yet another, positive experience!

Food was nice, plenty of choice on the buffet and an easy dining experience

This restaurant was excellent. Food was absolutely amazing, along with the service, atmosphere and price. Will definitely be going back again.

Ian gave me 10 out of 10 on my bowww

Tyler and her colleague male didn't catch his name lovely service

The staff was lovely, I went in for the buffet as I usually do and asked for the spicy honey pepperoni pizza, only to find out they didn't have it on the menu anymore. They still had the ingredients and made it anyway. I'm autistic, and don't really like all too many foods, rather opting with just the best option for me instead. This pizza is a genuine outlier to this rule. When I tell you this pizza made me believe in god again because nothing outside of divine intervention would be able to make it, I mean it. Aphrodite would smite this pizza because of the beauty it strikes on your taste buds. THIS PIZZA IS AN ORGASM ON A THIN CRUST BASE. And while I wouldn't of complained if they couldn't have made it, the server and the chef were absolute sweethearts and made it anyway, despite my insistence of it being alright. Great pizza, lovely people, and a social situation where I don't feel like crawling into a hole and considering my life (which is pretty common to me). Thank you.

Pretty Good!but no barbecue sauce for my bacon bits tho Ian the GOAT🔥

Ian was the man, great customer service, great food a great company 💜. Will definitely revisit.

Excellent service especially from Ian, fresh food, great music. Would be better with Parmesan 😋

Great service from start to finish. From the waiters that served us to the manager Ian who was curteous and attentive throughout our meal and we’ll definitely be back 🍕

Consistently excellent food and great, friendly staff. Really welcoming. The kids had a great time! Thanks for a wonderful visit.

Connie was Amazing though some mix up with pizza

Brillant food and service !!!!!

Great experience tonight, staff were very helpful and friendly. Food was really good too.