Duman Bold Street in Liverpool

So this evening I went to order for a plain white cake for my frnds birthday and the two ladies in the front counter were so rude and arrogant that they straight up said no for taking the order. They were so dumb they said they take order for coloured cakes but not white or plain cake I've ordered with them previously but never experienced such rude behaviour . Don't know whats wrong with their staff they need to teach them some manners . They don't have basic etiquettes to deal with the customer. Straight up denying on customers face is so rude . I ask them for different cakes but they said no for everything. Never thought that I would ever have to write so bad review about duman but please you need to have some good staff or else they will eat up your business because they're mannerless

Borek terrible but the cakes were nice.

Great place! The desserts are incredible❤️

Ordered a cake with only a week's notice. Communication was great, the staff were so helpful, they delivered the cake to the restaurant in advance of my friend's birthday meal and it was beautiful and delicious. Would definitely use again.

So so many desserts! Would recommend the lotus biscoff cookie. Ice cream is really good too

Amazing staff and fabulous food. Highly recommend 👍

Lovely Patisserie in bold Street Liverpool. Friendly staff,amazing choice of of cakes and pastries.. Would recommend a visit.

Gorgeous cakes. Very helpful staff! Will be back to try other cake. With a group of friends who recommend strawberry tart, Black Forest cake & lemon cheesecake. Hot chocolate came with a little cup and a pot with cream and marshmallows on side. Yummy!!

Been twice now both times area is clean, staff are more than helpful. I had the vegetarian breakfast 😋 great amount of choice for cakes 🎂 highly recommend this place 👌

Great Turkish restaurant in Liverpool. The desserts are incredible, I tried the pistachio Baklava and loved it! The service is great and the atmosphere is very pleasant. Thanks.

I ordered San Sebastian cake was so delicious.. the waiter he was friendly make you feel welcomed.

We had pieces of cake (generous sizes and delicious) and Turkish coffee, which never disappoints. There are plenty of choices on the menu, including vegan. Service was quick, and the staff were friendly, giving us time to select our food, as we were spoilt for choice.

Very nice desserts: pistachio slice and caramel slice

I bought a black forest gateau for £7 it was the dryest cake I have ever had the cream was like rock , will NOT be returning there again what a waste of money

Big variety of desserts and savoury snacks, the traditional Turkish desserts were really tasty. The place was huge & less busy, hence the service was very fast

Lovely Turkish breakfast, something to suit everyone from savoury to sweet. Really friendly and helpful staff

I went there, which is located on Bold Street. I order mango juice. It was supposed to be fresh mango juice, but they just brought shop juice in a small glass with lots of ice, which is 60p in store. but here It was £3!!!! I am totally disappointed

Food 09/10 Portion 10/10 Food presentation 10/10 Atmosphere 10/10 Service 10/10 Price $$

Ignore the bad reviews. The cake selection is amazing and taste amazing too. Highly recommended. Would return.......

Love popping in for breakfast on a Saturday morning for breakfast before a busy day shopping. Food is always fresh and piping hot . Portions are large and set you up for the day. Lovely choice of coffees and teas and peach Bellini is perfect for a special occasion ( served in a large flute with freshly purée of peaches) Service is always on point and place is spotlessly clean. I then always pop back before boarding my train to get a cake away for the family with the Oreo , Ferraro Roche , Biscoff and Carrot cake being their favourites.

I gave £12 for 4 bagels in the morning today, the staff was very nicknamed, I was not satisfied at all, I regretted buying it, 4 bagels should not be 12£, I paid too much money

Just walked past and liked the look of it, have made it a regular place since then. Yes the cakes are slightly expensive, but you're paying for what you get in my opinion. Service is lovely, servers even know us and are very friendly to me and my family now. I would definitely recommend at least one trip to look at the flowers and the the pink decor. Fabulous. Edit: eewwhhh, will not be visiting this place again until their food hygiene rating goes up. Found out it was 0, then "gone up to 1" wow!!! Although their service and atmosphere is amazing, I am worried about the kitchen. 🙈

Although the prices are expensive, the staff treats customers poorly. It's hard to accept that when a child asks the staff to take a picture of him with his plate of sweets, they all refuse rudely!!

Super friendly staff , high quality service,nice cakes , and good atmosphere. The only downside was that the cakes and drinks were a little overpriced but It won't stop me from going there again.

“Duman” is the dazzling colors of their cakes shining through the window like twinkling lights against the darkness of the autumn weather. Pink, green, blue - they had a rainbow selection of treats, but the slices were the size of your head. In Turkish culture, desserts are not just a sweet treat, but an integral part of social gatherings, holidays and everyday life. Biscoff cakes, Oreo brownies, and caramel domes sat alongside mango vanilla cake, pina colada cake, and Ribena brownies. It's been a long time since I tried real Turkish coffee (this is coffee prepared in a cezve from very finely ground coffee beans without filtering). The friendly and attentive staff were patient with us - they made us feel like royalty. Duman is quiet and calm, with comfortable booths, and is obviously a place where people can sit, away from the busy city, outside and enjoy a slice of peace and cakes.

I was so excited to come to this restaurant and had pre booked in advance. However we were really disappointed. We had to keep reminding the servers to bring over what we had ordered despite there being 5 workers just stood around. My husband’s Turkish breakfast was really bland and basic and he ended up only eating the feta cheese on his plate. My food was really oily. It didn’t feel authentic and the food tasted like it had been cooked in old oil. The only nice part of the meal was the latte. I was looking forward to trying the gluten free cake but the food really lacked and we didn’t want to waste our money so we went elsewhere

I have a very good experience at this cafe. We ordered kunufe which was so delicious. Orhan is a very nice guy who served us in a very good way. He was so polite and kind and gave us good advice to choose between the desserts. I recommend this place to everyone. Thank you Duman and Orhan💕

Egg with botato and Mashroom with nice Turkish tea

We came from London to Liverpool on holiday. We did not eat breakfast like this in the place we came to. I think it is the best breakfast place so far. I recommend it to everyone. Everything was very good.

This was a lovely way to end our day out on Chinese New Year. We enjoyed the mint tea, the sandwiches as well as the variety of cheesecakes.

Good food, good service and perfect atmosphere

One of my favourite places to go in Liverpool.. Lovely food,,and the cakes are amazing..

What an amazing place, have been back twice and was remembered , excellent food and drinks , the place is spotless and the staff are amazing so friendly it was my friends Birthday he was spoilt, can wait to be there again

Worst service ever, we're visiting UK and everywhere we had a great service. NOT HERE.

Very nice place with amazing sweets abd beverages

We visited for breakfast on a Saturday morning. It was not busy. However, we waited 15 minutes for our order to be taken and a further 40 minutes for our breakfast to arrive. While waiting two tables who arrived after us were served. When I asked where are order was I was told 'we are busy'. If four tables is busy I would hate to see what is considered very busy. The food was not as good as it has been before. Over cooked eggs and poor presentation. There was an abundance of mainly dry bread with a tiny portion of butter. I requested more butter and was charged £1.50 for two slivers! The service was not good. Staff were at best disinterested and at times downright rude. We did complain about the extra charge and the awful service. Our complaint was met with a shrug and 'it is that price.'

Very expensive. We had a single ice cream in a cone and a piece of cheese cake to go for £11. The cake was £8. We're visiting from London and have never paid £8 for a cake, take-away at that. Was not worth the price, better places elsewhere around.

Unable to give a star rating for value fir money hence 3 stars. Extortionate price at £8 for a cake. It was lovely but overpriced £21 for 2 cakes tea and a coffee

I don’t recommend visiting at all. There is a lot of other places worth the visit. Service and staff was horrible and the whole atmosphere was awful. Food was poor as well. Restaurant is not really clean and dessert looks like it’s been there for ages and I bet that it is 🤣🤣

This place boasts an array of beautifully decorated and expertly presented dessert options that are sure to satisfy any sweet tooth. From yummy ice cream flavors 🍦🍦🍨🍨 to an impressive selection of desserts 🍰 🎂 The charming seating area adds to the ambiance. I recommend visiting it 👌🏻

Ice cream was good wife had the Ferrero Roche cake. Both were really good.

Has a sign out front advertising gluten free options yet upon investigation they have absolutely nothing gluten free. Avoid.

The place with lovely me and my elderly mother visited twice in 3 days last week we where looked after the staff where very friendly and nothing was to much trouble. The cakes where beautiful and tasted wounderful Very much enjoy our visit thank you.

Came with friends for breakfast here and the food and service was absolutely amazing, I will definitely be coming back Thankyou to the lovely staff x

Very disappointed with our experience. We ordered 2 ice cream sundaes, after 20 minutes we noticed staff standing around chatting/cleaning and so we asked if our order had gone through. They said no ‘system failure’ and so we ordered again. We then waited another 10 minutes and it was clear nobody was making a start on our order. We decided to leave after this, 30 minute wait for an ice cream is very poor service.

I have been a customer of village L7, Elfie, Restaurant Duman for many years. We had a birthday yesterday, the Elife staff told me that you can get the cake from Duman.And my Wife came here for cake'SHe asked 3 times is the cake fresh? they said yes🤕but the cake was sour and not fresh. I love cake, but I couldn't eat it.Please don't lie for £25. I'm sure the shop owner doesn't know about this...I have to pay for my friends again from another shop

The food was delicious. Everything was good except for the wait time . It took just under 50 minutes for our food but the reason it's still 4 stars is because I understand that it just opened and they had to prepare everything .

Good quality, delicious products

Popped in for a drink and cake and it did not disappoint. My Daughter went for the rainbow cake and I had the baklava cheesecake - generous portions and both delicious. We will definitely return and try the main menu.

I have always had a dream.... Where there was a marriage between my 2 fave desserts...just about stopped in my tracks when I saw this... That's right a baklava base for a cheesecake! . It's heavenly. My friend's Oreo cake vanished before I even noticed. I think he liked it. Liverpool needs more places catering to the sweet tooth... And here we have a winner. It smells amazing as well... Confectionery and coffee aromas floating in the air enticing both mind and soul.

Eye catching range of cakes on sale, which all look delicious. I'd have liked to have got 2, but at £7.50 for one.. I thought twice. A little cup of Turkish tea that came with it was a pleasant surprise.

Took children fir a treat great food and service but expensive

We only stopped off for cake and coffee on mother's day in the rain but the staff were welcoming and attentive The cakes were amazing 👏

Awesome breakfast! Loved the Turkish Omelette

Good choice of Turkish breakfast. Greater choice of sweets. Good services 👍

I was frequent visitor to this place because it reminded me of home, but then I burned my hand because they use takeaway cups that aren't suitable to hold hot drinks...the americano poked a hole into the cup and burned my hand. Luckily only one drop got on my hand before I let go of the cup, but that was enough to give me a blister. I went back the next day and explained what happened to the waitress and advised them to change the cups. The latter insisted on speaking with the manager who was sitting nearby, but she just sent the waitress away and didn't acknowledge me...I didn't want anything but an apology for my blistered hand would have been nice. Idk how long it'll take for my scarred hand to heal but I definitely won't be going back for overpriced stale cake and 2nd degree burns.

Best desserts ever. Out of this world.

food was delicious, store is incredibly clean and pretty and the staff were incredibly friendly and helpful! 💖

Went in for hot chocolate and was charged £3.80 one day. I thought it was really good, so I went back the next day. They tried to charge me £6 the second time for the exact same thing.

"An unforgettable experience at this special coffee shop! The coffee is characterized by its rich flavor and wonderful taste, while the fresh and delicious baked goods reflect attention to quality and detail. The comfortable atmosphere and great service give the visit a special character. I will definitely return again to enjoy the delicious coffee and baked goods experience!"

Very delicious cake and teas. Highly recommended.

Outstanding place. Excellent range of baklava and the Turkish Tea is excellent

I came across this café by chance, nice atmosphere and cakes as good as they are beautiful The staff are very friendly and welcoming. Value for money

Amazing food, coffee, and service. Definitely recommend it to anyone visiting Liverpool

Manager was rude. The cake was not fresh. Lady argued saying it was. It was hard at the bottom. All other staff lovely apart from manager. How unpleasant

Super polite and helpful service at Duman. Perfect place for Turkish tea and desert

Beautiful cakes,attentive service,shows you what a patisserie should be like.Exceptional!!

They had a wide range of breakfasts! We couldn’t decide, so we got a mix. Loved the flavours of the food, and the service we received was perfect 👌🏽 The price was very reasonable!!

£14 for two slices of cake to take away. Nothing to write home about. Cakes tasted half-stale. Mediocre.

A few days ago, I went to this cafe with my guests, and the lady at the till (who was short, stout, probably over 40s) show disrespectful and loud behaviour. I chose to ignore it to prevent any awkward situations in front of my guests.

Gorgeous cake, beautiful decor and excellent service. Huge selection of cakes and pastries. Couldn’t resist the stunning rainbow cake. The waitress was delightfully helpful and friendly. Made to feel very welcome by all the staff. And most of all my cake was delicious.

The desserts look really nice but they are mostly just okay in taste. They are also on the expensive side (on average most of them cost between 7 and 9).

Really lovely and unusual food. Try the menemen. Staff are brilliant and friendly

So I ordered a vintage piped cream cake for my small marriage registry celebration as I tried their in store cake slices multiple times and liked it . Initially when I came in to ask about custom cake order they sounded so so so reassuring and experienced. I only have 15 guests for this small occasion so it was fair to not go to the big wedding cake places. Lo and behold, cake came out a friggin disaster. Showed them some pictures of what I wanted in terms of colour and style and explained that I need the piping neatly done. It came out nothing like how i wanted, it was just sloppy 🤣. The cake itself was good but it was 80% cream and 20% actual cake which was very cheeky! One of my guests actually asked if it was done by a child as a gift, when I told them it was Duman on bold street they said it looked embarrassing. 🙈 even when I came in to collect the cake, they didn’t even have string to tie or a bag for me to carry the cake around, so I was just left bustling a huge paper box around train stations. And this is A cake store on the high street 🤷🏻‍♀️. So yes, DO NOT custom order cake from here NOT RECCOMMENDED!

Came in for coffee, it's a lot bigger inside than I realised, it's a nice space. Enjoyed our coffee, the egg toast was hot and fresh. Pleasant service too. The cakes look amazing.

We have tried Kunefe and Turkish tea. Kunefe was amazing and Turkish the was as same as in Turkiye. Service was excellent and fast! When you enter to the shop, you want to try all the dessert, all look tasty!

The lemonade tasted like rotten lemons

Found this place looking for a dessert after dinner. Loved everything! The cakes were perfect. There is a great selection of tea. Staff are very friendly!

The food took too long and it is too expensive. Not worth the money at all. Especially not if you had to wait 53 minutes to have some breakfast.

La comida buenisima muy amables y tenían jente k ablaban español kede asombrada de todo

Paid 15 for one slice of rainbow cake and a strawberry tart. Both were bad for the ridiculous price of 7.50. Thats right 7.50 for a slice of a sponge cake. Scandalous, but I thought okay,, price sets expectations as I work in hospitality. I understand the need to make a okay margin due to expenses. Though gp on the cakes must be ridiculous. And they were bad. Bit dry, no real finesse for such a high price. Won't be going again. And will actively steering people clear of the place. 100% taking advantage of current climate to set an unreasonable price hike.

Charged £4 for the tiniest portion of bacon I have ever received, felt they completely ripped me off that's the reason for my score.

Food is delicious. Pleasant helpful staff and lovely atmosphere with a glorious selection of cakes on display!

Big menu large range of hot drinks, desserts and plenty of options to choose from. Service was great thank you :)

The price of the hot food is decent the cakes are okay prices the drinks are a lot though. £5 for a pot of tea is a bit steep. Ordered the kinder French toast it was nice but not anything special, you can get it at other places in the city centre for a lot less and same quality.

Nice big portions on what we ordered. Very attentive and just really nice people. Halal and non-halal options. We were seated straight away even though it was so busy. Highly recommend the Menemen!

Needed a caffeine and sugar pick me up, so popped in as the cakes we saw in the window looked amazing. It did not disappoint, they were excellent. I’m no stranger to a cake, but these were exceptional. My picture doesn’t do it justice btw.

Large variety of desserts.. We got the Baklava Cheesecake which was tasty and something different that am used to when eating baklava. Also the Biscoff cookie was excellent and very tasty! Very good customer service!

The BEST middle eastern deserts in the whole of Liverpool. The interior of the restaurant is amazing too 😍

I’ve been keen to try here for a while as the style of the dessert parlour is very attractive, however that also reflects sadly some of what I ate. More style than substance. The baklava was nice although I was not aware I would receive more than one when asking for one. The carrot cake was surprisingly dense and although the cream cheese frosting had a nice citrus taste, the amount of sugar in the cake covered up most of the natural ingredient flavours if any. Which out of curiosity I asked what ingredients are included in the carrot cake and the staff working the counters did not know, they also mentioned only the kitchen staff below (who seems to be separated) know. The Turkish biscuit as described tasted like a more sugary shortbread but slightly drier and less buttery, it did have nice caramel notes however. And finally the Black Forest gateau which as you can see looks rather impressive, sadly disappointed. Barely could taste the cherries and tasted no hint of Kirsch, sadly the chocolate sponge inside was rather dry and had only a mild taste of cocoa powder with no deep notes to the chocolate. Although the staff were incredibly friendly and approachable people, this did not change the fact I didn’t feel this place was worthy of its high prices.

Gorgeous decor and friendly staff! The perfect place to pop into for a late night dessert as we did. We were served by Uras and he was so helpful, offering us table service and chatting while we ordered. Loads of traditional Turkish food/drink and delicious cakes to try as well. Would recommend!

The cakes and desserts are to DIE for. Such wonderful staff and so friendly too. Will be back

Get the breakfast. It's amazing, especially for the price.

You'd be hard pushed to find a bigger selection of cakes. Lovely Turkish food on offer too

The pistachio profiterole was dream like!! I think I’ve never tasted something this good. My children and my wife also commented in the same direction. I don’t know how they do it, but these guys are the best of what they do. Definitely recommended.

روعه الاكل نظيف فرش العاملين فيه خدوةومين جدااااا جربت الفطور ياليت يكون الشاي التركي مجاني ..

Really over priced. My chocolate cake was stale, it tasted like it had been in the counter for days. I don’t recommend anyone to come for dessert.

Friendly, helpful staff and great atmosphere. Very tasty cakes 🥮 Definitely, will visit again 🤗

Amazing quality coffee we came in and enjoyed the vibe inside, the shop is amazing and have a great atmosphere. There’s plenty of choice on desserts and cakes and sweets as well as biscuits. The facilities were clean and very well decorated however the place was empty and as soon as we entered we felt quite pressured by the waitress to have a seat and to order asap. The desserts had a great aspect but were just extremely expensive we were pretty in shock with the portions x prices.

Lovely little dessert place. Lots of choices to choose from. The decor was good. The cakes were good. The service was good. I'd definitely come back again to try more cake.