Dukes at Queens Hotel in Belfast

Excellent location and friendly staff who couldn't be more helpful. Rooms spotless and comfortable 😌

A lovely spacious room and comfortable to say the least. My only concern was I had a fall down the first flight of stairs where I hurt my back the staff had no signs out to say they were cleaning the stairs,when I put my foot ot hard metal / plastic edge off I went up in the air the staff were more interested in given off to the young woman who was washing the edging of the stairs.we as 4 were only in and we're heading out for dinner when this accident took place. This was total negligence on the hotels part but I got myself up and went on my way . They were sorry that I had an accident in which they were negligent and since my accident I've emailed them for a response.ive yet to get an proper apologu from this hotel for my accident . I'm not one for claiming against the hotel As i am not but some sort of recompense like a long weekend stay with all the trimmings would do for myself and the ,3 others I was with is all it takes for this to be over .not one owner has phoned me to ask how I was . may be a solicitor would be able to get a response. Enjoy your stay but hopefully you don't come a cropper as you'll never hear from this hotel.

Another hotel in Belfast which has kicked out/ cancelled customers bookings to turn it into a 4* immigration hotel. Disgusting behaviour!

The doorman/ security was not friendly and quite abrupt.