Dragon Newport in Newport

Has this place been taken over / managed by new people employing new staff? Awful service from the store on Chepstow Rd, Newport South Wales today. Incorrect food delivered to us, it was for a different address / customer. We contacted the store and 15 mins later we had received the correct items and gave back the incorrect items to the driver. Upon opening our food it was obvious that the driver had delivered the our order once they recovered it from the customer address it was initially delivered to erroneously as both the chicken and pizza were barely warm NOT freshly prepared food, no doubt the driver just swapped the incorrect food to the respective correct customers. NOT GOOD ENOUGH, THE SERVICE FELL WAY SHORT OF CUSTOMER EXPECTATIONS? Not good enough, Domino's, not good enough by a long way.

Excellent breakfast topped up with a chocolate pudding to die for

Food was late and cold I assume it would be lovely if served straight away not quite the same warmed up again in the microwave seafood dish aswell disappointed after such a long wait 45mins past delivery no contact via telephone only from the app and when I called them I was told they driver left ages ago didn't come for a further 15 mins after that conversation

I'm not a regular visitor to any coffee shops in particular & wouldn't usually leave a review but the service here was so good I had to. The staff were lovely. Nothing was too much trouble. They were so helpful when I enquired about plant based milk. Food was served quickly & our overall experience of this Costa was very enjoyable and positive.

Expensive and non professional staff