GastroRanking-logo
Score
OpinionsNoteGoogle1273.0

comment_iconOpinions

Don’t bother! Tried 2 times ordering from this restaurant on just eat and both times cancelled

site_logo

Jon Powell . 2024-09-05

MORE AT Google

Food is always great, although waited 2 hours without any updates, when phoning the lady on the phone was rude, shouted down the phone and wasn’t accepting of what we said. Not happy with the service received

site_logo

katie wade . 2024-08-17

MORE AT Google

Nice food, good service, will be back again soon.

site_logo

Dazza DJ Jones . 2023-12-17

MORE AT Google

Food made me violently sick, will not be ordering again.

site_logo

Rachel . 2023-12-04

MORE AT Google

What an absolutely awful business. Tried to order from here a couple of weeks back and restaurant just cancelled the order. Thought I would try again as they offer a munchie box that appears to be good value. Get a phone call from the restaurant that they want to charge an extra 1.50 for delivery as I live 4 miles from takeaway. I had ordered from justeat and already paid 2.50. rude woman on phone advised that was only within 3 miles of restaurant. Checked justeat and no mention of extra delivery charges. Cancelled order, they are just trying to gouge extra money out of people. Disgusting customer service

site_logo

Ollie AndAnna . 2023-11-27

MORE AT Google

The food is delicious; the chilli squid, especially. You can order on JustEat or on the takeaways own website. You get loyalty points for the latter. The only problem with their website is that it doesn't provide an update on your order/estimated time it will be ready, so it'sa guess when to pick up the food. Delivery charge at £3.50 for Polesworth to Grendon is pretty steep, and delivery is a significant amount slower than collection. It's always hot either way.

site_logo

E Andrews . 2023-10-15

MORE AT Google

Best chinese in a while very fresh and tasty..

site_logo

Wendy Toner . 2023-08-03

MORE AT Google

Absolutely disgusting!!! When we opens our food it was bleak to say the least, we went back to be told that it's the way it's travelled, we live a 2 minute drive. The guy behind the counter then offered my partner another person's order and swapped it with our order, so who ever has ordered food from here will be getting our seconds that we have taken back and he refused to refund !!!

site_logo

jennine barton . 2023-07-22

MORE AT Google

Food did not turn up for 2hours. Bloke on the phone was extremely rude!! And was acting as if was our fault that the food was late. Poor discount offered, you have now lost a loyal customer. Disgusting behaviour!!! And we live 0.5 miles away!!

site_logo

Ben Cotterill . 2023-06-27

MORE AT Google

Terrible customer service Tried to make me pay extra for stuff they’d left out of my order to have it redelivered, said that I never order the things they’d left out of my order and wouldn’t refund my tenner back they owed me but refunded me 1.80 for a portion of chips. Absolute joke of an establishment. The Have the audacity to call me a Liar on a review I left them after I got of the phone to them. Clearly the phone is managed by a child also. Rude and terribly childish behaviour and responses to bad reviews.Clearly reflects on the business itself I’d think twice before anyone ordered from here. Terrible.

site_logo

Ed Plays Games . 2023-06-13

MORE AT Google

Do not bother ordering as the order does not turn up and you get a rude person on the phone who basically calls you a liar and hangs up on you!

site_logo

Michaela Smart . 2023-02-02

MORE AT Google

Ordered food for delivery told 50 minute delay, over 2 hours later still waiting, called the shop after an hour to be told its being cooked now. Called again at 2 hours to be told I can cancel it as I'm not happy but you won't get a refund for 7 days! Absolutely woeful. Would never recommend a shop that is dishonest. I'm £40 down and we are still hungry!

site_logo

Dean Broughton . 2022-12-10

MORE AT Google

Always have a munchie box as this for us is great value, always nice and hot and tastes great.

site_logo

Sany . 2022-09-27

MORE AT Google

Quality of food from Dragon Edge is usually really good, but I've ordered tonight and am extremely disappointed. Part of my order included seafood chop suey. It was not chop suey, there wasn't a beanshoot in sight. They then padded the dish with fish sticks, and left the wrapper on one of them. Will not be ordering again in a hurry.

site_logo

L Souter . 2022-09-23

MORE AT Google

We've had quite a lot of fantastic meals from here just recently so I'm not sure what all the bad rep is about. It's infact the only Chinese we will use in the area, the food is always hot and fresh and good sized portions. Mostly comes on time maybe has been delayed once but that's to be expected at busy periods. Thanks guys :)

site_logo

Sarah Harvey . 2022-07-18

MORE AT Google

Very good takeaway business for Chinese food.

site_logo

Kenneth Simmons . 2022-05-25

MORE AT Google

We have used Dragon Edge quite a few times now and I must say there food is really good, great taste and good portion sizes. Keep up the good quality.

site_logo

Robert Sunet . 2022-04-22

MORE AT Google

ZERO STARS WAS NOT AN OPTION!!!! Awful service. Ordered via just eat, then received a call informing us we would need to pay an additional £2 delivery direct to the driver upon delivery. Despite having ordered from them before and incuring no additional charges. When questioned, the restaurant claimed we couldn't have used them before as we were showing as a new customer and they weren't on just eat 2 weeks ago!!!!! The order was cancelled by the restaurant as the driver refused to deliver without the additional charge. Will definitely not place an order again.

site_logo

Kelly Louise . 2022-03-30

MORE AT Google

Dose not even deserve 1 star... keep you waiting on hold for ages and then rude once they answer the phone..poor quality poor service poor manners avoid at all costs

site_logo

james whelan . 2022-03-02

MORE AT Google

This place seems to get a bad rep but I've recently moved to Polesworth and had 3 good meals. Not had a bad meal yet. My advice is to stop being lazy, go fetch the food yourself. That way you get it at the right time, it's still piping hot and you can check the order is correct. I have no hesitation in going back again.

site_logo

Robert Croft . 2022-01-30

MORE AT Google

Used this place many times over the years, had many issues with wrong orders or long wait times but always looked past due to good food. Today was the final straw when my whole meal turns up but rice instead of curry sauce, and they say sorry next time you can have it on the house, so now I have a dry meal that's already like warm due to already waiting nearly 2 hours for delivery as it is, they won't send a driver with curry sauce, will never use again.

site_logo

Jay One . 2021-12-22

MORE AT Google

AVOID!! If I could have awarded 0 stars I would. DO NOT risk placing a Just Eat Order with this takeaway. They declined an order despite showing as online for delivery, however still took £17.70 on my card from my bank account, and REFUSED to give me my money back OR the order and lied to me stating it was down to Just Eat to refund me when in fact it states on Just Eat’s own terms and conditions that it is the takeaway’s responsibility to refund immediately any declined orders. Takeaway was argumentative, uncaring, didn’t care that they had taken my money, wouldn’t give me any food either this is THEFT and I can PROVE IT. AVOID do not risk it because I wonder how many others they have done this to? I’ll get the money back EVENTUALLY via Visa disputes but why should I have to???!!!

site_logo

Gemma Jane Brookes . 2021-11-26

MORE AT Google

Nothing fancy about this takeaway shop but food was OK.

site_logo

Strider Fan . 2021-10-06

MORE AT Google

I went to the wrong Chinese.. Was meant to go to Wok Away, what a terrible mistake. Food was rubbish, just poor quality, chewy, stale food. Also just over saturated with sugar.

site_logo

Gary Talbot . 2021-10-04

MORE AT Google

Possibly the worst sweet an sour chicken ive ever had, think the chickens had died of old age

site_logo

denis Mcghee Boyle . 2021-09-10

MORE AT Google

Awesome fresh nice n hot friendly service x

site_logo

Alison Louise Mason Hope . 2021-08-01

MORE AT Google

found hair in food. I do not recommend it.

site_logo

sniezana jurgo . 2021-05-24

MORE AT Google

Unbelievable food! Delivery times can vary. 5 stars although they have now stopped taking card payments which is a shame

site_logo

Tom Dobson . 2021-05-18

MORE AT Google

Since the management changed the food is absolutely horrible. The taste of food is different even if you order twice the same food. I would leave zero stars if l could.

site_logo

Aulin Martin . 2021-05-12

MORE AT Google

Always had lovely food from here. Delivery is great too

site_logo

Chrissie Chadwick . 2021-04-23

MORE AT Google

we always have a nice takeaway..

site_logo

Dodge Bolt . 2021-01-15

MORE AT Google

AVOID! Takes ages for food to arrive and forget trying to phone your order through as they put the phone down if you're not quick enough - RUDE! Shame as pervious food is nice.

site_logo

Ben Croft . 2020-11-12

MORE AT Google

Really good Chinese. Out of all in the area this is the first choice for Chinese.

site_logo

Dan . 2020-10-23

MORE AT Google

Disgusting custmoer service. Couldnt fulfil a delivery time even though the order was placed 3 bloody hours before!!!!!! How can this be??? Plenty of customers would have phoned in and recieved their orders after i placed mine!!. They cancelled my order because they didnt like the fact that i was not happy!!!! Disagracefull. They only had 1 star because i had to put one!!!. Last time i ordered, got my order wrong. Promised a refund....never happened!!

site_logo

Sharon Ryan . 2020-09-26

MORE AT Google

Unbelievably rude ‘lady’ when I’ve just tried to order. After reading the reviews, I think we’ve had a lucky escape!

site_logo

Deborah Sharp . 2020-07-27

MORE AT Google

Lovely customer service by a sweet young lady. Very chatty & friendly . Gorgeous food great service x

site_logo

jane hope . 2020-07-11

MORE AT Google

Terrible bad service I think she may be deaf

site_logo

James Grosvenor . 2020-06-13

MORE AT Google

Disgusting customer service very rude and claimed to be the manager when questioned. some lessons in customer relations needed fast she hung up with an attitude. would never use these again and the real manager needs to know exactly how there staff behave on the phone. Very poor.

site_logo

Jemma . 2020-05-08

MORE AT Google

Shocking customer service, hung up on me, not the first time either. Refused to deliver to me again because my delivery address was difficult to locate even though I live 5 minutes away and she gave the wrong delivery address/instructions to the driver. Kept calling to get an update and she was very rude and didn't give me any information. Luckily I got a call from the driver and directed him myself, delivery took up to an hour. I can't believe the attitude i received considering the current situation going on at the moment. I will not be contacting this restaurant ever again.

site_logo

Sophie Watts . 2020-04-17

MORE AT Google

EXTREMLY TERRIBLE WOMAN ON THE PHONE LINE AND WHEN I CALLED BACK TO CANCLE MY ORDER SHE HUNG STRAIGHT UP ON ME.

site_logo

Phoebe B . 2020-04-06

MORE AT Google

Not very impressed as I was eating my chicken curry I found a bone please sort this out

site_logo

Tilly Stubbs . 2020-04-06

MORE AT Google

food is always excellent, recommend ordering by Just Eat though as the girl who answers the phone is the rudest person I've ever spoken to in a customer facing industry !

site_logo

Phil Norris . 2020-04-04

MORE AT Google

Ordered at 6.30pm said up to an hour for delivery, 9pm gave up waiting! Will not use again 🤬

site_logo

Jacqui Haycock . 2020-02-01

MORE AT Google

Only left 1 star as I cannot leave review without putting a star. Rude member of staff answering the calls sighing and haf to keep asking her to repeat herself as i couldnt hear what she was saying. Placed my order and then asked if I could change my order I was told no and to go elsewhere phone was put down on me twice. Absolutely disgusting

site_logo

Nicole Price-darby . 2019-12-16

MORE AT Google

Had to wait over our time but it was a Saturday, was a very nice and very big meal. Thank you 😊

site_logo

tracey hattersley . 2019-11-27

MORE AT Google

Worst takeaway experience I've ever had. Cancelled our order in the end and had a refund. Order took over an hour and a half to get to us and recieved the wrong order when we got it. No desire to help us over the phone, asked for a refund in the end as didn't want cold food.

site_logo

Veronica Heath . 2019-11-03

MORE AT Google

Poor delivered over an hour later than stated just not good enough will not be ordering again

site_logo

Peter Hinks . 2019-10-26

MORE AT Google

Waited almost 2 hours for delivery and still didn't turn up. Cancelled order and will never order from here again. I would rather proverbial in my hands and clap.

site_logo

Cameron Grant . 2019-09-29

MORE AT Google

If you know what your ordering, it will be absolutely delicious, the food is made amazing fresh and tasty, for that is taking a bit to deliver, but the pack its always hot.

site_logo

baciu viorel . 2019-09-14

MORE AT Google

Great meal from Dragons Edge, really friendly customer service also, I think delivery times are long due to the volume of orders and as a business you can not just employ a load more drivers as this would affect the future of the business, I highly recommend trying Dragons Edge, great value and quality.

site_logo

Roy Powell . 2019-08-16

MORE AT Google

Best Chinese around. Won't go anywhere else now. Great tasting food quick delivery. Our second time using them tonight everyone happy plus leftovers for tomorrow!!

site_logo

emma newbury . 2019-08-16

MORE AT Google

What an absolute shower. Received an email to say the food would be delivered at 21:25. We arrived home at around 20:35. Then had a message on my phone to say I'd had 3 missed calls from an unknown number which I would ordinarily ignore. Phoned the takeaway at around 21:35 to say that the food had not been delivered and the response was absolutely unbelievable. If I was to say she was rude I'd be being polite and as it's a review and don't want to be explicit. The woman on the phone was so rude and unapproachable. She even called me "mate". I have never experienced customer service like this before. The food was to be delivered at 21:25 and apparently arrived at 20.30. I really don't think it's my fault that the food was delivered nearly 1 hour early and for me not to be in. How this woman is still is business is beyond me. Had to give 1 star, but really it's zero. SHOCKING.

site_logo

Jon Moore . 2019-06-30

MORE AT Google

Partner ordered food last night tried somewhere new. Never letting him order food again as we both now very sick.

site_logo

Kimberley Shanks . 2019-06-09

MORE AT Google

Suberb food...went via the just eat app, order was ready spot on time 21:00 on a sat :) visit is always welcomed by a VERY cute lady X

site_logo

Stacey Switch . 2019-05-25

MORE AT Google

Local Chinese takeaway, good food

site_logo

mark housley . 2019-05-17

MORE AT Google

good food, when the correct order arrives but the young girl on the desk at the moment comes across as very rude.

site_logo

Phoebe Kettle . 2019-04-24

MORE AT Google

If I could give zero stars I would. Disgusting customer service and the food came an hour and a half before I ordered it! The person I called ended the call on me twice and was rude to me on the phone. When the food came back because nobody was in, they decided to cancel it and not notify us so we are sat waiting food food that ultimately did not come. Definitely do not recommend.

site_logo

Zack Einaes Phillips . 2019-04-20

MORE AT Google

Ordered and given delivery time of 755. It's not 905 and still waiting. Was told at 830 Its on it's way and we are a 10 minute drive from the take away...... by the sounds of the excuses every mum is having a Chinese take away tonight! Not impressed. Even at the best of times the food is always late! Not even offered to have free delivery as compensation.... £5 delivery for a cold mea

site_logo

karl . 2019-03-31

MORE AT Google

Hygiene security alert. ...think they may have a visit from the environment.

site_logo

Lloyd Barnett . 2019-03-19

MORE AT Google

Used this Chinese for a few years, food quality and portion size is fantastic for the price. Delivery times can be in excess of 2 hours but that's just because of how busy the place gets.

site_logo

Marty Lynch . 2019-02-09

MORE AT Google

Excellent food at a reasonable price

site_logo

Dean Thompson . 2019-01-28

MORE AT Google

Rice was overcooked pancake rolls where the worst I have ever had. Overall would not recommend.

site_logo

Bob Ramsell . 2019-01-17

MORE AT Google

Ordered meal from here , waited 2 and half hours to be delivered just to find all the items was not what I ordered and charged more. I rang to sort the situation out and the bad attitude person on the phone put the phone down on me . Never will i order from there again .

site_logo

terry hall . 2018-12-31

MORE AT Google

Ordered a few times from here. The customer service is appalling. And the staff are very rude.

site_logo

Nina Hathaway . 2018-12-16

MORE AT Google

Phoned up and ordered, was told an hour to and hour and a half, the woman who was in the phone, she had a "I don't care" attitude and sounded like she couldn't be bothered to do her job. Sort her manners out.

site_logo

James Bennett . 2018-12-15

MORE AT Google

We've ordered several times before and never had a problem and always enjoyed are meal. TONIGHT they refused our order, WHY because it was "too far for delivery and a waste of their time" so they said.

site_logo

Sarah Stretch . 2018-11-29

MORE AT Google

Ordered on Just eat. Forgot our main meal refused to refund it. Ants in the sweet and sour sauce. Avoid this place. Reported to council.

site_logo

Clara O'Donnell . 2018-10-22

MORE AT Google

Customer service needs improving, rude and no manners over the phone! Would not recommend to anyone, don't waste your time or money

site_logo

DAVE SIM . 2018-10-19

MORE AT Google

This use to be a good Chinese until it changed hands. Now all I can is the food and customer service is appalling. Over cooked food and reheated, And the customer service is better at self service checkouts. Wouldn't even give them half a star now.

site_logo

Steve Moseley . 2018-08-30

MORE AT Google

Ordered meal told it would be an hour and a half which we accepted for a Saturday night. 3 hours later after 3 phone calls it arrived. The food was cold and when we asked for a discount was told "we'll put a note on the system for next time. " WHAT NEXT TIME !

site_logo

Dawn Price . 2018-08-19

MORE AT Google

Would not use dragon edge again Very poor customer service Food cold on delivery and also missing a chow mein Would not of minded but not even a SORRY. VERY POOR AND RUDE CUSTOMER SERVICE NEVER WOULD I USE AGAIN

site_logo

Marc Walton . 2018-08-12

MORE AT Google

Beautiful food and very sizable portions. Would recommend to anyone!

site_logo

Joanne Whitehouse . 2018-04-28

MORE AT Google

Nice food, no parking which is a pain if picking up food

site_logo

Wendy Davies . 2018-04-15

MORE AT Google

Home delivery service never had any bad food from here

site_logo

Jill Holland . 2018-03-18

MORE AT Google

Apart from a little misunderstanding with the delivery time, everything else was fabulous. As good as any chinese meal I've ever had. Everyone enjoyed it. Thank you.

site_logo

Matthew Simpson . 2018-02-16

MORE AT Google

Ordered our Chinese at 6.15pm was told an hour for delivery. At 7.30pm rang to ask where our delivery was for the lady to say that a delivery driver had not turned up causing a delay on all deliveries and that it would be another half an hour, that our delivery would be with us by 8pm. Nearly 2 hours for a delivery!!! I said it would have taken 2 minutes to telephone and explain the situation and ask if a longer time for the delivery would be okay, the lady did apologize. Then at 8.20pm telephoned to ask where our food was, for the lady to shout at somebody and came back to try and apologize again to say that sadly our food still wasn't out for delivery. I told them not to bother. Cheese on toast for tea. Appeared not to be bothered by our custom, which is not a problem as we won't be ordering from here again.

site_logo

Sadie Stone . 2018-02-03

MORE AT Google

Always order from here. Never had an issue with delivery time or food. Best chicken chow mein around.

site_logo

DJW . 2018-02-02

MORE AT Google

We ordered food from dragon edge january 21st 2018 approx time 17.15 we made our order perfectly clear to the woman on the phone an to our suprise for some reason the food was minging worst ive ever had from them an i wont be going back to it again its enough to put you off chinese food for a long time. I mean for godsake the staff at the dragon edge need to wake up your losing customers for your lack of hygiene an poor quality of food its a bloody discrace an i dread to think that they will kill someone or give someone food poisoning for under cooked food maybe the health an safety excutive needs to be called to there before it really gets out of hand...

site_logo

John Young . 2018-01-21

MORE AT Google

DO NOT EAT HERE! We found ANTS in our food, they refused to give us a full refund even though our whole meal was ruined and their response was "it can't be helped if ants get into the food". They had offered to replace the pot of sweet and sour sauce and the spare ribs however we didn't really fancy eating any of it as we had poured the sauce over our food. They were not really apoligetic and were trying to make exscuses for it by saying he could only find a few ants on the surfaces and not in the food!

site_logo

Leanne . 2017-08-19

MORE AT Google

Shocking don't even waste your time was advised would be delivered at 21.30 then it changed by 30mins still no delivery so I called up and was asked if I wanted to collect item as they had no driver? Erm no thanks ordered on just eat for a reason. I advised that they had wasted my time and told them to cancel my order, reply to which was ok ill cancel....... Clearly the food wasn't even ready and now we are left with no food disappointed guests and no trust in just eat or dragons edge

site_logo

Kerrie Roath . 2017-08-12

MORE AT Google

By far the best Chinese takeaway in have ever had portion size is enormous flavour is exquisite I highly recommend the Dragon Edge is far superior than any other Chinese takeaway in the Tamworth area TRY IT YOU WON'T BE DISAPPOINTED it's worth more than 5 star

site_logo

Wayne Whitehouse . 2017-06-24

MORE AT Google

Ordered from this restaurant at 19:30, order had not arrived by 21:15 so I rang and was told that it would be leaving the takeaway in 5 minutes. 45 minutes later, still nothing..rang again and told "not being funny yeah, but your order is sat on the side the driver isn't here" extremely poor customer service. Will NEVER order from here again, didn't receive food, poor and rude customer service!!! Super unimpressed.

site_logo

Chloe Brennan . 2017-04-29

MORE AT Google

This Chinese always provides satisfactory food and the service is always pleasant and cheery. My only qualms here are that the prices are a tad high, as there are other Chinese take-outs nearby that are cheaper and perhaps a little higher in quality. I would still recommend this place however, as I am rarely ever dissapointed when I buy from here.

site_logo

Liam Derrington . 2017-03-28

MORE AT Google

Great food - my "go to" Chinese every time. Friendly service and a good menu.

site_logo

Owen . 2016-12-18

MORE AT Google

Welcoming takeaway with a standard menu. Delivery available. Small shop front, but parking available alongside. Pay by card available. Tasty food, no toilets.

site_logo

The Heralds Heralded . 2016-09-11

MORE AT Google

Just had the worst service and food ever, sweet and sour the brightest pink no flavour and looks like gelatine. Will not be returning

site_logo

Julie England . 2016-09-09

MORE AT Google

Very nice food 🍲 always hot and very quick delivery 🚚

site_logo

Adam Balduckie . 2016-04-23

MORE AT Google

Similary restaurants in West Midlands

restaurant_img
3.0

1 Opinions

location-iconAriel Way Unit K1015 Westfield,
American
outdoor_seating_307321takeaway_307321delivery_307321

You couldn’t find a slower waffle service in London if you went out and bought a waffle maker, made the batter and cooked it yourself.

restaurant_img
3.0

4 Opinions

location-icon40 York Road
Chinese
outdoor_seating_318879takeaway_318879delivery_318879

This is brilliant Chinese takeaway in Tadcaster. Fast delivery and always serve friendly. Prawns crackers for free I appreciate for it thank you

restaurant_img
3.0

126 Opinions

location-iconChester Road, Birmingham B46 3HY England
Other cuisines
outdoor_seating_267407takeaway_267407delivery_267407

Nice place, but not a Costa coffee.

restaurant_img
3.0

2 Opinions

location-icon85 High St, Coleshill, Birmingham B46 3AG, United Kingdom
outdoor_seating_388987takeaway_388987delivery_388987

Hows this place got a score of 5 with only 1 review whuch states never open ?

restaurant_img
3.0

6 Opinions

location-icon78 Bardon View Road, Tamworth B78 1QB England
Indian
outdoor_seating_263200takeaway_263200delivery_263200

Absolutely spot on…. Lovely staff… Food was excellent, the only Indian I’ll be ordering from. Carl Broderick