Downtowns Pizza & Desserts in Luton

Absolutely Terrible don't have a clue about business or how to speak to people, place an order just before closing time and they didn't have the decency to inform me that it won't arrive. I stayed up till 3am waiting. I get a phone the next day at 4.30 asking if id still want the order from lastnight. I asked to sent it out for free of charge due to the inconvenience as any business would do they which they started arguing with me about it. Big joke

Most beautiful cookie dough and waffle I’ve tasted 🩷

Don't order donuts from here. Zero texture, zero taste. Really bad

The women at the till was horrible service so not professional and just rude body language not good service at all the desserts tasted very off and definitely not fresh . And then some random guy just came and stated cleaning the windows dropping dirty water everywhere stepping on the chairs with his shoes . And then there was a random women in her pjs just outside the door watching us the whole time so uncountable and unprofessional deffo not recommend . !

Very nice service, everything was delicious !

Best service and amazing food . I love strawberry waffles and chocolate from Downtown Luton

delicious food n Really enjoyed!!!

Absolutely amazing dessert shop i ever tasted the waffle 🧇 fresh and tasty, amazing and polite staff, Thank you downtown

Brillinat customer service and the food is also so tasty I always order my food from here never disappointed💯

They have no customer service skills milkshakes tasted sour as if the milk was off called to let them know and was told they are fine I went into the store to let them taste the milkshakes, they were adamant that they are ok , all I wanted was we are sorry but they were too arrogant to admit they were at fault , the women there was so rude that it was unbelievable soon as I said I’ll keep them and show the hygiene lot all the rudeness turned into politeness never again I will be ordering ,refund was given but that beside the point , if you have no customer service skills you shouldn't be working in this environment Edited** Just had a look at other reviews and it's appalling you have so many reviews stating the same thing about your customer service skills , if you want to run your dessert place into the ground carry on as your headed that way and doing GREAT but if you would like to make this business successful maybe get new staff and if you are the owners running the show then Maybe you need to sell up and find a new job role as this isn't for you

Not very happy with the service as the shop was advertised as open so I placed an order online but this was never delivered and no one answered the phone either and after 2 hours of waiting I went to check myself and the shop was shut. Had I realised the shop was shut I would have never placed the order as now I am out of pocket. I don’t understand why the shop was advertised as open when it wasn’t and I am usually a regular customer but was left very disappointed this time.

I ordered 4 doughnuts, chicken wings and a potato twister. Doughnuts are cooked in old oil and not properly cooked and taste like something is expired or something don't know but really bad experience and there is water in chicken wings literally water coming from the wings, potato twister is okay but not so good.. 1/5 overall And when I called the shop, the guy said we are daily cooking like this etc didn't even say sorry or anything. really bad don't recommend

Delicious Desserts and amazing customer service the food was 10/10. Would highly recommend to locals.

Recently ive been visiting this place a lot in terms of desserts they have amazing crepes and waffles. You need to try. And in terms of Pizza the thin crust is lovely and always made fresh.

Ordered strawberry cheesecake & the strawberries looked like they from Aldi, tasted like they were from Aldi and and was served in a black plastic container and a plastic spoon - has to be the worst place I've had dessert.

Great food and fantastic value for money, would definitely go again

*****AVOID***** Customer service is terrible. I ordered a cornflake tart and custard, which had hardly any custard and it was thick and curdling. The young boy was sitting down eating when I went in to complain of my dessert. I was asked if I want another or my money back. To which I responded another. He stopped eating did not wash his hands went in the freezer took out a cornflake tart put it in the microwave with again hardly and custard so I asked for more. To which he begrudgingly gave. He used his bare hands to tell if it was cooked by dipping his knuckle in and packed it up to go. Its safe to say I wish I had just accepted the refund. I will never return they dont care about there customers. The location for a driver is awful, no parking. Downtown are tax evaders who accept, cash only! This is only known to you when you arrive to collect and not over the phone when you place the order. Most law abiding companies post pandemic want you to pay by card/contactless.

I ordered a Big American waffle for collection and they gave me this! The waffle is burnt on the sides without cookies and cream for £9..and when I arrived the shop had a closed door.. I called and after they gave me the order and then they locked door.

Ordered Bonoffee Waffle, and it didn't disappoint It was light and very tasty. I requested to add some chocolate sauce also along, and it really made it nice, but then I do live my chocolate In short, the place was not busy, and that didn't matter because the waffle was certainly very good, and my kids who ordered ice cream for themselves ate half of mine after taking one bite.

I used to order all the time from here and it always came amazing the last couple times I’ve ordered there desserts have seriously gone down hill I will now be finding a new dessert place

I order from this place Atleast 3 times a week, I’m obsessed! Their desserts are ALWAYS top quality, I love the chocolate pudding and their delivery is super quick, I have 0 complaints. Amazing service every time!

All stars Down Towns Loved the desserts and proper cooked pizza and staff is friendly and decent. I used to order from Fireaway pizza shop but I will never order again as it will come almost raw and under cooked when they are busy.

I ordered pizza just for 2 star 1 for heat food 1 for quickly pizza is really worst and very very salted. Much better is fireway pizza

kusmeh tt munch cuzzeh banging desserts yaara

One of the best places to order dessert. Great price not over inflated and they have their own website you can order from. Everything came hot as it should do and everything was on point!. A proper hidden gem! 💎

My go to spot from pizzas from now on! Great customer service :)

Ordered a deep pan pizza through Just Eat but have been sent a thin crust, they claim that their deep pan pizza is thin! Will never order from them again!

Best pizzas in town, never let me down when I need a good proper pizza.

Got a pizza the other day it was average, customer service was poor had to wait outside in the cold collecting my food

My god their desserts are incredible! I went purely based on reviews off of ubereats and Google to try them out and what a pleasant shock it was, didn't expect it to be so good and is now my favourite dessert place in Luton! And trust me I've had my share of fancy looking desserts from all sorts of places - none of them live up to this place. I had their white chocolate waffles, oreo brownie infusion, and the chocolate filled churros. The white chocolate waffles will send you straight to heaven!

Very good pizzas. Finally a place in Luton who know what a thin base pizza is. Highly recommended. Thanks for the extra wings!

Forget every other dessert place in luton! I've been ordering from here the last few times and the food is 10/10, the portion sizes, delivery times, temperature of food is absolutely on point, I've tried every other dessert place in luton and nothing compares!

By far one tbe Best takeaways in Luton. Prices, portion sizes and food is always good.

The doughnuts taste nice we choose two sets of doughnuts. The doughnuts wasn’t the best but the Nutella was perfect. We ordered also red bull tango blast. That was so much better than the original raspberry or cherry but definitely recommend strawberry mojito. All good

They're never open but advertise that they are

We have enjoyed food purchased by downtown on many occasions during Ramadan thanks from all at Wardown Park kiosk team

The best pizza in Luton! It’s been roughly a year since we ordered from here for the first time and never again from other places. Not just amazing quality of food every single time, but the staff are very kind and respectful! The whole family loves this place! I can only highly recommend them!

I love this place. The pizza is soo sooo tasty. The staff are brilliant and everyone is so friendly. My go to place when craving a pizza

The fresh donuts are delicious my favourite has to be the cinnamon kids loved the biscoff and Oreo Keep up the good work

Can't believe I haven't found this place sooner. Phenomenal food and customer service. The lotus milk cake is amazing!!!! Would highly recommend it.

I've tried a fair share of Pizza in Luton and this is the best pizza I've ever had!

Have been ordering from here from day one ordered loads of time and have never had a bad experience well recommended thanks guys

One of the best takeaway pizza's I have ever tried. The dough is so soft and the flavours are spot on. Highly recommended.

Excellent customer service by the staff, the food was delicious 😍 highly recommended, cannot wait visit again :)

Fresh dough awesome pizza very reasonably priced for pizza deals and the desserts are really good too. Defo coming back for more Bbq wings 10/10

Pizza base is just the best. The food has been perfect every time I’ve ordered and delivery has been really fast! Highly recommend and will defo be using them again!

Hunger buster is the Best Burger in Town. All them school favourite Desserts😍

Fast delivery, best prices in Luton, Consistent high quality desserts.

If you looking for burgers I can't fault this place. Choose the beef burger meal, the patty the bun were cooked perfectly and chips were even cooked well. The decor of the place is casual and relax but the food is the best part plus it didn't break the bank the meal cost me half as much as other so called gourmet burger joints. 5 stars deserved

Because it is the best shop ever

Lovely food, great service with a lovely atmosphere, definitely will recommend. 👍