Chai Link in Luton

Their papdi chaat is a must try. Whenever I am in Luton mall, I always prefer to go to Chai link and have their papdi chaat. Nice portion for one person.

I suspect they're using low-quality oil.

Authentic and excellent service

The food was amazing and the service was amazing. I liked the food the fish was amazing. Great service by the chailink staff and Mr. Safar is very friendly and nice.

Food is OK. The karak tea is worst I have ever tried

I recently had food from chai link ✨ and was blown away by the experience! The food was absolutely delicious, each dish bursting with flavor and cooked to perfection🥘. The staff 🧑‍🍳👩‍🍳were friendly and attentive, enhancing the overall experience. I highly recommend trying their EGG PUFFS, BANANA FRITTERS, BEEF CHORU, CHICKEN BIRIYANI, CHICKEN PUFFS AND TEA, a delightful blend of textures and tastes 🤤❤️

The food is nice service is very good BUT portions very small like children's

Today I’m ordered veg spring roll and other food items from chai link and they gave us non veg food and after that instead of apologies they are smiling and give the reason of misplacing of food. I’m very disappointed from them and if I ask about refund they started arguing with us. They don’t have any guilty about what have they done. You should feel a little ashamed about your work and responsibility.

Very bad behaviour with the customers and we ordered veg and they gave us the non vegetarian food

The best mallu food in luton, must try🔥🔥🔥

Last time I ordered chicken Mandi, the food is not good. Actually my friend recommended but I am not happy.

Must try Indian snacks and best karak chai ever....

I’ve regularly used Chai Link, on numerous occasions during the past several months, and always satisfied with the service and food quality. However, today was disappointing. I requested two portions of vegetable pakora, something I’ve regularly enjoyed. I asked if it could be put in one bag. The young lady who served me chose a small bag and filled it to the top. I said I expected a larger bag to be filled as normally the smaller bag constitutes one portion. She turned to her male assistant to ask advice. He promptly tipped the small bag contents into a larger bag and offered it to me. I said I would like it filled with more pakora, to which he replied that it contained two portions, and would not add any more. So I declined the purchase and walked away. While I appreciate increased costs, overheads and shrink-flation I’m not prepared to be ripped off! I will continue to use Chai Link, however will monitor portion, especially as prices rise. Note to Chai Link management: Please consider customer satisfaction before profits.

🟥 AVOID THIS PLACE AT ALL COST🟥 I had some tandoori chicken here yesterday and a chicken samosa , after I ate this it was instant regret as I have been up all night vomiting this place gave me food poisoning 100% as I haven’t eaten anything else all day, there food practices are terrible they reheat the food in the microwave and serve there rotten chicken warm , I would advise to stay well away from this rotten place.

The chai here is much better than chaiwala

My recent dining experience at Chai Link Cafe was incredibly disappointing, and the standout issue was the apparent age of the food. The dishes I received seemed stale and lacking in freshness, This not only affected the taste but also raised concerns about the overall hygiene and food handling practices at the establishment. Unfortunately, the aged quality of the food significantly contributed to a negative dining experience. My friends has raced this issue before and I will not visit this restaurant for sure.

Was given karak chai, tasted like a masala tea. If indeed was a karak chai then it was the most bitter chai anyone's ever drank. More milk, less tea, less boil, too many tannins, destroyed the enjoyment within the tea. What a horrible experience.

Amazing food and good staffs If u want try panipuri come Chat is amazing 😍😍😍

Delicious food, friendly staff, and prices that won't disappoint. Highly recommended!

We were slightly disappointed as the snacks (pazhyampori seemed stale, cupcake was very dry, other pre-made snacks didn’t seem very fresh for order)… the tea was very watery..but with time we we got used to it (we were waiting for few friends shopping in the mall). They really could do better.

An amazing selection of Indian snacks along with very friendly staff.

We Ordered Biryani for the first time it doesnot taste good at all it was a mixup of yakhni Rice and some Biryani Rice. Very Bad Experience 👎

A very welcoming atmosphere with Friendly staff.

Amazing food and fantastic customer service. People working there are very sweet and friendly. They suggest things according to out taste buds. The best spot to grab halal snacks of all sort. Would highly recommend.

Saif & Chamna you guys are great asset for the company. Keep up your good work. Amazing food (Chaat & Chai).

The customer service and ambience is so good.

I love this The food was immaculate and the flavours were flowing in my mouth. 5 stars would recommend

This is amazing place for traditional indian food, mostly after Jumma prayers I go there to have rice which similar like Biryani but more Pulaoo but it is quit nice. They have machine made tea and coffee but they taste very nice. I have tried few items their regularly Samosa, burger, chat and cake. All were good except cake was very very sweet I never have used such sweet in my life so was not good for me. But rest everything is quit good and quality. I have done many hours of coding here!

The service was decent and atmosphere wasn't the best given the space but the food was excellent, especially the pani puri, best I had, literally went twice in one day, totally recommend this place and their food.

Tasty food and better customer experience

Food was not bad but the customer service was. The staff (lady) was really rude which was really disappointing.

Great experience. Good customer service. Tasty food.

Very good experience and nice ambience, providing great customer service and very friendly.highly recommended

I luv the food and it’s s delicious and the way they present the food it’s very nyc they serve the warm food as well so I like it to enjoyed the food with my family at chai link

First of all ,all the staffs are very polite and friendly.i really like this place because of the customer dealing and they are not compromising the taste and quantity of food..worth giving 5 *

Good food however I wish they were more attentive I asked questions about what ingredients are in what because they had a new menu but he was very abrupt and was very quickly done with me after I paid even after I was still asking questions when he saw his regulars and he was very smiley and friendly with them and made me feel like a nuisance when I only asked 2 questions 🤷🏽‍♀️Just got home I thought it was Lamb turns out it's chicken biryani not enjoying it disappointed when I think about it he didn't even tell me what was in the Briyani just gave it to me..... hopefully the next time I come I get a better experience and service fingers crossed when this place first opened I really enjoyed my experience

Nice place where we get authentic Indian especially Kerala snacks. Also offers various chaat varieties which are equally tasty as ones we get in India. The price of food is affordable but portion sizes can be improved.

We come from Dubai and found this little gem in Luton town. Fast and Friendly service. Serves authentic halal indian street and snacks! Good taste of chai and coffee. Good value in products. Located at the center of Luton Mall, in front of River Island. A perfect place to satisfy your cravings while doing your shopping. Family friendly too. Reminds us of home.

Best food best service authentic Kerala food good atmosphere

Best food place to go to in Luton mall 🔥🔥🔥

I only tried masala chai it was horrible

Special half full coffee with full price. Semi burnt thin slices of peppers. No name tag foods with no prices.

Such an amazing place to have Indian street food with friends. Also love the customer service by saif and his wife. Love it.

Good place for a perfect authentic food..love the food here..

Great atmosphere, Friendly staff, Yummy food.

Tasty food and Very nice people

must try the chaats 😋 and teas , snack’s

Tasty and good quality of food with friendly customer service

So, this is a small outlet in the centre of THE MALL, luton. And it serves the street food of India. I have always had their samosas although the chutneys they give is really bland and not really consumable with the samosas. The samosas were also tasteless this time I had them. I would really appreciate their aloo tikki chaat which I found, was the best here this time. The service was a bit slow with just 2-3 Customers at the counter including me. Can do better when they are serving in The Mall that Luton has.

It was the best snacks place specially my youngest daughter s favourite samosa chat , always ask me to take her there, service is excellent food is yummy and so much rush when ever we go its means lots of people like their tasty snacks as it’s not too spicy and suitable for everyone, well I bought this time for take out and family members who were at home they love it 🥰 well done keep it up

Best asian snacks and food available here..😍

One of the most snacks and chats shop in Luton Staff is very friendly I will suggest you for chats

If u want to eat good chat go to chai link Is amazing Staff are friendly and nice services

I found the papri Chat very disappointing. There was an 'off' taste, I couldn't tell if it was the yogurt or the pomegranate used. There are much better quality places to visit for chaat in Luton.

Craving some South Indian snacks? Yes, there you are. Love their service, and taste

Ordered a couple of karak chai. It was nice but a bit too sweet for my liking. I'd like to try something different when I'm in the area with a bit more time. Staff were lovely

Great food especially the biriani and the service is really good

Very nice snacks fully south indian snacks Chat is very awesome,and mostly the main think is customers service is very awesome i ever not seen like this.staff is very nicead friendly. Good luck guys🥰

Just visited today staff is very ill mannered as first a guy deliver us with wrong order and later on come and asked that you bring two plates of papri chat instead of one plate papri chat with tea and despite of accepting his mistake he start misbehaving with a lady how he can use such stupid language and impose allegation instead of accepting his own mistake and being apologies never visit them they are ill mannered

Fantastic little place. Amazing karak chai, beautiful home cooked food reasonable price's

Paan Puri was delightful and refreshing.. Aloo chaat was nice also

Had a nice brunch today at Chai Link all by myself....

Saif & Shamna are running a little gem of a cafe business! Great food, Great Prices & Great Customer Service! Highly recommend A+++

Always wanted to try this place and it was a big disappointment. Staff heat food in the microwave, the food tasted like it was 2 or 3 days old, soggy and oily plus no taste. They put all the food on 1 plate meat and veg and didn't ask if anyone was vegetarian. Tea was nasty the only good thing was the canned drinks.

Visited Luton during the Eid Holidays and came to The Mall for breakfast at this wonderful chai cafe. This place serves South Indian snacks and Karak Chai. We had a Aloo parata, Chicken spring roll, Aloo Samoosa and Karak Tea. Karak Chai was really good not too strong or too sweet just right amount of sugar and milk. Staff are friendly and polite

Adipoli......oru rekshem illlaaa.........super puffs Superb shop....if u miss Kerala food and snacks definitely come here😘 Superb customer service 💯

Best food point in Luton mall. Fresh and medium spicy briyani, masla chai and jalebi are also worth to try. Staff is friendly

Nattille food miss chiunnuvo,I recommend chai link in Luton mall😌

Very nice tea and Indian snacks staff also very friendly 🥰🥰

YOU have to go! It’s the cutest little spot with amazing foods. The cardamon tea is absolutely best. Service is very delight and professional

Me and my family love chai link. They have the best karak chai in all of Luton. And their rasmalai milk cakes are amazing. Also their biriyani is too delicious!!! And the staff are really nice.☺️

Good stop for Indian snacks specially south India bajji. Amazing tea both masala and cardamom. They have recently introduced Indian coffee too. A must try place when at Luton mall

Nice South Indian food , Good customer service.

Chat is very nice there if anybody want to eat good chat go in chai link like Pakistani style😍😍🥰

Am in love with theirs biryani Try chicken pakora or tandoori grill Amazing staff very friendly A must for Indian food lovers

Best place to have cup of tea and Indian snacks, Reasonable price and best service 😍❤️ Loved it .

Tasty snacks and drinks. South Indian special delicious food.🤩🤩

Great place to hang out and chill. A chai with friends is the best vibe in India and only Chai Link can fulfil that experience in Luton. Also one of the best customer experience.

Really liked the food and the best karak chai ever…

Pure south indian snacks…karak chai is my favourite….customer interaction and customer satisfaction is their key foucs and they ace it.